OverviewSamasource Impact Sourcing Delivery Center -SamaDC, is seeking a seasoned BPO leader to oversee the day to day business operations of the center. The Portfolio Manager represents customer needs and goals within the organization to ensure quality of delivery by meeting client SLAs. The Portfolio Manager will oversee projects and business relationships with assigned accounts.Job DescriptionReporting to the Head of Service Delivery, the Portfolio Manager will be responsible for:
Supervising and coordinating the work efforts of the Samasource contact center team by leading, motivating and driving performance.
Ensuring that the allocated work is done professionally as per the required standards and targets defined and desired by Samasource.
Working closely with the Training and Quality Departments to achieve the desired results with the goal of achieving the right standards in performance appraisals. ResponsibilitiesResponsibilities will include but not be limited to:
Oversee a portfolio of projects by recruiting and managing the team and overseeing the account management and team leaders Managing Account Managers and recruiting a high-caliber team;
Driving monthly performance of productivity, quality and impact goals by ensuring that appropriate KPIs are set, monitored real-time and attained.
Preparing and monitoring work plans and task schedules by incorporating sales pipeline into planning, and developing and executing capacity schedules.
Preparing SamaDC performance reports by ensuring timely collection and analysis of data and trends.
Executing continuous improvement program by identifying and resolving problems; initiating corrective operational actions; preparing and executing action plans; completing system audits and analyses; managing system and process improvements.
Coaching and developing team members through regular monitoring and feedback.
Maintaining operational and technical knowledge by tracking emerging trends in data center operations management.
Achieving customer service level agreements (SLAs) through operational excellence and KPI management management.
Initiating ISO standards, as necessary, and ensuring ongoing compliance.
Project Management
Manage and deliver project work and reliable information in accordance with agreed plans and schedules.
Ensure that all monthly revenue targets are attained and surpassed with timely and high quality project execution.
Manage new project launches in collaboration with the Sales, Delivery and SamaDC management teams.
Provide internal and external stakeholders with transparent and attentive project management support covering production and quality management.
Manage, organize and coordinate the day to day work of the account management and production staff of the different accounts within the Centre to deliver the highest standards of service to clients.
Lead and manage the account management and production staff, ensuring that they are well trained, and motivated to meet the objectives and priorities of the Centre.
Qualifications Required
A Bachelor’s degree in Business Operations or related discipline or equivalent work experience
Advanced Excel skills, ability to work with lookups and pivot tables.
Proficiency in Microsoft Word, Outlook, PowerPoint
Experience
A minimum of three years of experience at BPO operations management level
2 years account management/client services experience will be an added advantage
Demonstrated ability to collaborate across an enterprise toward mutual success
Capability and flexibility to meet demands and change drivers
Significant experience in professional client relationship management
Experience in BPO management, including operational planning and execution, process design, systems and capacity planning.
Ability to work across groups managing individuals both directly and indirectly to achieve a common goal.
A good understanding of start-up and change management.
Strong communication and facilitation skills.
Proven ability to understand, interpret and identify opportunities from business financials and impact metrics.
A keen attention to detail and budgetary restraints
Full awareness of creative processes and techniques – including digital platforms
Job Experience: Experience of 2 – 3 years
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Portfolio Manager
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Sales Assistant Manager
Job Overview
Reporting to the Managing Director, the successful candidate for this position will be responsible for promoting the sales of the company products and help increase market coverage Africa.
S/He will be responsible for accomplishing business development activities by researching and developing marketing opportunities and plans; implementing sales plans; managing relationship with customers and staff, prospecting new customers and meeting agreed sales targets.
Sales Assistant Manager Job Responsibilities
Accomplishes marketing and sales objectives
Determines annual and gross-profit plans by forecasting and developing annual sales quotas for the region;
Projecting expected sales volume and profit for existing and new products; analyzing trends and results;
Establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
Planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
Identifies marketing opportunities by identifying consumer requirements; defining market, competitor’s share, and competitor’s strengths and weaknesses; forecasting projected business; establishing targeted market share.
Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
Provides information by collecting, analyzing, and summarizing data and trends.
Accomplishes marketing and organization mission by completing related results as needed.
Protects organization’s value by keeping information confidential.
Qualifications, Experience & Competencies for Sales Assistant Manager Job
University degree in Marketing/Business Administration or any other related field.
Certificate and competence in Microsoft Office Application
At least 2-3 years’ experience in sales in FMCG Category
Should be below the age of 30 years -
Regional IT Coordinator
Qualifications and Experience Degree or Advanced Diploma in Computer Studies or equivalent with 3 years’ experience.
Proven knowledge, ability and experience in setting up LANs and telecommunication technologies.
Systems Administration/System Engineer certification in Microsoft technologies( Microsoft Office, Microsoft Windows, SQL Server, Exchange server) and Cisco technologies)
Experience in web-Designing.
Experience in managing and implementing information systems and supporting technologies
2-3 years Systems Administration experience.
Key Skills specific to the post:
Embrace Child-centeredness, Child protection, Community participation and partnership
Manage customer relationships and service
Good communication skills. Capability to communicate ideas and technical information to a non-technical audience
Promotes high performance by all staff
Networking, sharing information and best practices
Works collaboratively as a team player, listens actively and values contributions
IT technical skills in IT infrastructure and/or applications
Understanding of Plan’s business processes and strategic objectives
Project Management Skills
Strong analytical and logical ability
IT Risk assessment and management
Problem-solving skills
Creativity and Innovation
Reporting skills -
HR & Admin Assistant – Real Estate
Key Roles and Duties
Develop and maintain customer records/contacts
Man the front office and operate the switchboard
Ensure all visitors are assisted promptly and professionally
Handle contract development and other HR documentations
Telemarketing of available property to clients
Coordinates & arranges for client site visits with the sales team
Managing correspondence and dispatch both internal and externally
Liaising with various service providers
Ensure compliance on office documentation from utilities, licenses, permits etc
Assist in the planning and preparation of meetings, conferences and workshops
Maintaining files, materials, information, schedules and related data
Maintains office hygiene
Support staff on admin and operational issues
Write and prepare letters, memos, e-mails, and reports in draft and final form
In charge of office petty cash for necessary purchases and issue receipts to finance department
Ensure compliance on office documentation from utilities, licenses, permits etc
Execute HR duties where needed; and any other miscellaneous responsibilities
Skills and Responsibilities
Degree in Business Administration or other relevant field
At least 2-3 years of experience in a busy working environment
Mature, presentable, professional with good communication skills
Highly organized with ability to prioritize
Excellent time management skills
Team player with attention to detail
Computer literacy and good typing skills
Disciplined and self motivated -
Digital Marketing Officer
REF:DMO/11/2016 – DIGITAL MARKETING OFFICER
Job Summary:
The job holder will be part of a Digital Media Team of the Bank which develops and manages growing Social Media and Online activities for the Bank. We are looking for a self-driven Digital Marketing Specialist to attract and interact with targeted virtual communities and network users with an aim of gradually achieving superior customer engagement, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.
Key responsibilities:
The Incumbent will report to the Social and Digital Media Manager and will assist in:
Executing social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
Executing the digital brand strategy: Through social media, web, and email by implementing best practices and utilizing data and insights for continued evolution.
Embodying the I&M Bank brand audience and leverage followers and industry for insights, content, ideas and innovation.
Generating, editing, publishing and sharing daily content (original text, images, video) that builds meaningful connections and encourages community members to take action. This includes positioning content in under 140 characters for Twitter, creating images and graphics to accompany Facebook and Twitter posts, taking and curating photos and videos for visual platforms like Instagram, LinkedIn, and coming up with several iterations of post copy.
Leveraging market data to develop content themes/topics and executing a plan to develop the assets that support a point of view. Continuous evolvement of strategy is a must.
Optimizing the Bank’s pages within each platform to increase the visibility of company’s social content.
Creating editorial calendar and syndication schedules.
Understanding digital platforms and upcoming trends with ability to foster into tangible action for the I&M Brand
Working closely with media agency to develop and execute digital paid media strategies and campaigns.
Collaborating with cross-functional teams on social media goals and a content roadmap that aligns with the overall business objectives; lead sophisticated measurement and analysis of impact
Balancing day-to-day management of platforms with execution of strategic initiatives
Varied tasks including distributing electronic blasts, communicating relevant happenings in the digital world to the team, etc.
Measuring impact of social media on overall marketing efforts and evaluating results and recommending changes to strategies
Keeping abreast of the latest social media trends and state-of-the-art technology, such as new algorithms, features and platforms
Supporting with photography at events, when necessary
Performing other related duties as required or as directed
Qualifications and Competencies:
Excellent skills in Photoshop, Illustrator and other design applications
Ability to work on tight and strict deadlines.
Deep understanding of current and emerging social networks
Hands on experience in social networking and knowledge of social analytics tools
Proven working experience in social media or related field
Strong innovative and creative thinking skills
Excellent communication skills both verbal and written skills. Must have knowledge on how to write effective copy in a lot of different styles, for websites, twitter, Facebook, etc. Visualize as well as convey a message into relevant and interesting content.
Bachelor’s degree in Marketing, Journalism, PR. MBA preferred
2-3 years’ experience as a Social Media officer/ Content Marketer or extensive and relevant work experience on a Marketing/Communication Design team, either as part of an agency or an in-house team.
Hands on experience in typography, visual digital design, and concept ideation
Ability to handle multiple projects and meet deadlines within a fast paced environment.
Proactive problem solver
Diplomatic and collaborative with great disposition and ability to work within cross functional teams.
Ability to create or interpret a design brief
Experience in collaborating with diverse teams in a dynamic, rapid growing environment.
Understanding of website optimization to ensure best-in-class SEO, user experience, usability, and conversion rates
Experience in updating and maintaining web sites with html/css
Experience in SEO monitoring and optimization for user engagement and metrics reporting
CANDIDATES WITH NO PRIOR FUNCTIONAL EXPERIENCE IN HANDLING SOCIAL MEDIA IN AN ORGANISATION NEED NOT APPLY. -
Primary School Teacher
Job Purpose
The primary – school teacher is responsible for providing a safe environment and developmentally appropriate Primary – school program in accordance with all relevant policies and procedures. The primary -school teacher will be responsible for planning and implementing a program to teach young children.
Duties for the Primary School Teacher Job
Plan and implement activities to meet the physical, emotional, intellectual and social needs of the children in the school program.
Ensure equipment and the facility is adequate, clean, well maintained and safe at all times.
Provide weekly, monthly and termly schedules for activities.
Develop appropriate play programs and activities.
Implement school curriculum that introduce math and literacy
Implement policies and procedures including acceptable disciplinary policies according to school guidelines.
Be familiar with emergency procedures.
Ensure children are supervised at all times.
Provide various experiences and activities for children including songs and games and storytelling.
Establish routines and provide positive guidance.
Provide a safe and secure environment for children to feel comfortable.
Clearly and effectively communicate in a manner that children understand.
Integrate special needs children in a positive and respectful manner.
Discuss children’s development with parents. Discuss identified problems and needs with parents and come up with possible solutions.
Keep parents informed of school expectations, program activities and their child’s progress.
Perform other related duties as required.
Primary School Teacher Job Qualifications
Excellent written and oral communication skills
Highly organized, punctual and responsible
Demonstrable patience with children
Excellent computer skills
A Diploma in Early Childhood Development.
2-3 years professional experience as a qualified teacher .
First Aid knowledge. -
Personal Assistant
Personal Assistant Jobs Kingsway Tyres
Kingsway Tyres is looking for a Personal Assistant.
Requirements for the Personal Assistant
Diploma in Secretarial/related discipline
Minimum 2-3 years PA executive experience
Excellent Written & Spoken English
Good organizational skills
Good time management skills
Below 30 years of Age -
Stores Manager
The candidate will be based at the Group Central Workshop (GCW) in Nandi Hills
His/her main job purpose will be to manage and coordinate all activities at Eastern Produce Kenya Ltd main store at Group Central Workshop, efficiently and cost effectively in accordance with company policies and procedures.
Responsibilities of the Stores Manager Job
Plan and requisition goods as and when required
Ensure proper records of all stock items held by GCW are maintained in the system.
Ensure delivery and receipt of goods and that quality standards are met
Conduct and coordinate weekly, monthly and annual stock take and identify slow moving stock items for disposal or designation as redundant stock
Identify and ensure any variance between weekly Stock takes are investigated and corrected
Prepare stock requisition on a daily basis
Control and oversee receipts and issues ensuring accuracy and correctness of the documents before processing and required authorization.
Ensure proper storage to prevent stock items from damage
Ensure cleanliness and tidiness of the stores for ease of accessibility.
Plan, assign and delegate responsibilities to subordinate staff
Assist in preparing stores annual budget
Assist in planning and carrying out maintenance programs
Ensure adequate physical security is maintained on stocks
Control entry in to the Main stores
Manage stores staff training programmes.
Ensure compliance to relevant safety procedures and regulations by all staff in the stores
Stores Manager Job Specifications and Experience
Hold a Degree in a business related field.
Professional Diploma in Procurement and Supply Chain management and or Stores/ Warehouse Management or equivalent.
Have a minimum of 3 years’ experience in managing a large store with high value items.
2 years’ experience in budget preparation, monitoring and control of all expenditure against approved budget.
Being member of a relevant professional body will be an added advantage
Have knowledge and experience in a ERP system.
Be a team player with good interpersonal and customer service skills
Be a person of Integrity with good organisational skills. -
Admin/Finance Officer
Responsibilities for the Admin/Finance Job
Administration
Serve as the primary point of administrative contact and liaison with other offices, individuals, and institutions on administrative matters concerning the Office.
Ensure proper management and coordination of travel arrangements including flight and accommodation bookings and visas for Mercy Corps staff and guests, and other admin responsibilities as required. Coordinate and maintain current all work permits, visas and other documentation for Mercy Corps expatriate employees and visitors.
Provide secretarial duties to the program director , this will include , preparation of her travel approvals, expense reports , scheduling appointments and assist in preparation of advisory board meetings
Receive and responds to all inquiries made at the reception by providing directions, Instructions, promotional materials, or other general information or referring such inquiries to the appropriate persons
Coordinating lease agreements, timely payments of leases and utilities for properties
Manage and renew office and house/apartment rental agreements
Take down minutes during staff meetings, circulate them
Ensure adherence to Mercy Corps policies and procedures.
Provide administrative guidance to MC staff when required.
Establish and maintain appropriate filing systems for office correspondence.
Preparing comprehensive, accurate and timely monthly reports.
Ensure that the office is clean, secure and safe at all times.
Finance functions
Maintain custody of the office cash fund and make daily payments of approved transactions
Ensure that all cash transactions are fully and properly documented
Review expense reports (travel expense reports and operational expense reports) for accuracy and completeness and ensure that expense reports have been fully approved before payment
Perform weekly and month end cash count with the Finance/Admin staff or any other person assigned
Maintain the un-cleared cash advance file and prepare past due advance report for the Management
Record payment vouchers daily in the cash/bank sub journals of Navigator Financial Accounting System.
Prepare cash and bank payment vouchers and ensure that all bank transactions are properly and fully documented.
Prepare scanned copies of vouchers and other supporting documents as required for the monthly reporting package to HQ Finance
File all cash and bank vouchers and maintain voucher filing system such that files are updated, complete and safeguarded
Make sure that all supporting documentation is prepared and filed according to MC procedures. Other duties as assigned.
The Admin/Finance Officer will conduct himself / herself both professionally and personally in such a manner as to bring credit to Mercy Corps and AgriFin Program and to not jeopardize its humanitarian mission.
Organizational Learning: As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Reports Directly To: Senior Operations and HR Officer. Works Directly With Program, Logistics and Finance teams.
Qualifications for the Admin/Finance Job
Degree in a relevant business field is desired.
Minimum 2-3 years’ experience in office administration, travel coordination or experience in related field.
Strong organizational and interpersonal skills.
Excellent oral and written English skills.
Advanced computer skills on MS Office programs, especially in MS Excel.
A demonstrated ability to multi-task and process information into action as to not to delay program activities.
A clear understanding of procurement and administration ethics and donor compliance is essential.
Success Factors
Conscientious with an excellent sense of judgment
Ability to work simultaneously on multiple tasks
Willingness and ability to work effectively with a wide variety of people
Excellent interpersonal skills
Ability to work as part of a team and coordinate with project personnel
Attention to details.
Excellent spoken and written English
Strong computer and organizational skills.