Jobs Kenya

Job Experience: Experience of 1 year

  • Credit Controller

    Credit Controller

    Requirements

    Vacancies have arisen for a Credit Controller in our Nairobi branch.

    The purpose of this role is to manage the debt collection process in a manner where customer relations are built but also ensure that the cash collection targets as per budget is delivered in respect of the allocated portfolio, and to ensure that this is done effectively, in compliance with all applicable policies and procedures
    This role will effectively manage the incidence of bad debt, maintaining this at a level which is at least consistent with budget assumptions.

    Your day-to-day responsibilities will include:

    Carry out debt collection and consistently meet and maintain collection targets, including the targeted number of effective calls per day
    Keep a log of all correspondences with customers by updating your debtors register with relevant commentary every time. Complete all required actions of the Dunning Process timely
    Maintain a realistically low incidence rate of bad debt in line with the monthly targets, by ensuring no rollover
    Anticipate developments, and identify accounts that may require special attention and flag them early
    Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries
    Undertake reconciliations, and compile documentation and necessary reports for necessary action by management
    Maintain accurate individual records and performance statistics for the debtors in your portfolio
    Obtain sufficient information to assess the risk of new and existing customers
    Work within guidelines provided and as per the Credit Policy, and report to the AR Team leader
    Close liaison with all colleagues in service and sales to ensure effective coordination of collection activity, sarong of client information,the target being timely collections and query resolution
    Provide accurate advice on debt management, queries, VAT issues etc
    Involvement in the reconciliations analysis of ledger accounts and invoicing history
    Liaise with invoicing team on Credit Control queries for prompt resolution
    Ensure all relevant details are provided to the rider to facilitate collection without unnecessary problems
    Undertake ad-hoc responsibilities as required

    Do you have what it takes? If you want to be considered for this role you will need:

    Relevant Tertiary Education advantageous in accounting field
    Proficient in English – written and spoken
    Credit Control skills is an added advantage and experience minimum 1 year
    Customer Care experience advantageous
    Numerical acumen
    Computer literate
    Integrity/reliability
    Strong negotiation skills
    Persuasive
    Strong ownership & responsiveness
    High energy levels (action orientated)
    Self confident/assertive/passionate
    Problem solving skills/solution driven
    Strong demonstration of the values of service, relationships and teamwork
    Be self- motivated and display a high energy level
    Excellent planning and organisational skills
    Team player with a collaborative style
    Demonstrates the ability to take the initiative
    Highly developed communication skills (written / verbal / non-verbal)
    Ability to form strong customer relationships at all levels

    Apply via :

    jobs.workable.com

  • Customer Relations Officer

    Customer Relations Officer

    About this role

    We are looking for a Customer Relations Officer who will be responsible for receiving clients on site while having their needs addressed in an empathetic and professional manner. As the initial point of contact, the Customer Relations Officer is responsible for creating a great first impression of Tugende! You will also ensure that customers continue to have the best experience possible throughout their journey with Tugende. This role reports to the assigned Branch Leader and the Customer Relations Coordinator.

    The successful candidate will exemplify and embrace Tugende’s Core Values of Integrity, Empathy, Solutions Oriented, Working as a Team and Always Growing.

    Key Responsibilities

    Front Desk & Administration

    Attending to walk-in clients at the branch, taking them through our product catalog, and guiding them on all their inquiries. i.e payment plans, balances, insurance, client statements, log books, etc
    Logging in clients requests into the system (Staff App) and documenting issues, complaints, PSV, client statements.
    Requisitioning for the funds required to run the branch operational activities  and follow through with the approving authority.
    Develop trackers for record keeping purposes, with proper details of float allocation to show:

    Who has been assigned money (Individual signatures captured before money is issued to them or receipt confirmation mail)  
     How the funds have been used – Purpose for which float is released.
    Weekly accountability for any money requisitioned before another request is placed 

    Training

    Train the clients on the dos and don’ts of Tugende, especially on the payment plans and procedures emphasizing on NO CASH policy. 
    Register new clients in the system through the staff app or directly to the (CRM)  and update the client’s KYC documents. 
    Moderate the FAQ session after the clients have watched the videos during the training at the branch.
    Training clients on Finance, security, terms and conditions, and insurance.
    Train clients and guarantors on the Terms and Reference of the Asset Acquisition.
    Training of Guarantors on their responsibility and Tugende’s expectation of them in supporting the Client.
    Training of credit related activities during client acquisition – Prepayments and its benefits, Non Payment and related penalty, acceptable payment channels and non cash tolerance. 
    Re-emphasize payment and the payment dates to avoid defaulting.
    Educate and train clients about the relevant insurance and how it works.
    Enlighten clients on the reporting channels when their Assets have been stolen. 
    Update the system when the clients and guarantors have completed the training.
    Advise clients on the assets service schedules , Health and safety guidelines.
    Ensure all clients have their KRA Pin and National ID captured under their profile on the system.
    Advising on the improvement of the training content from time to time.

    Customer Service

    Follow up with clients on the requirements for qualification, when the asset is ready for disbursement e.g logbook requirements.

    Timely resolving clients’ issues when received and also escalating to the respective desks for a quick resolution.

     After-Sales Service

    Facilitate logbook transfers for clients who have completed payment.
    Issue relevant documentation. Escalate concerns and follow up on the matter until resolution.
    Make random calls to buyers verifying payments and contract validity.
    Print & issue the clients with third-party and PSV stickers.
    Organize social events (completion socials etc)
    Constant follow-up with the insurance for all the claims and ensure there is full reimbursement.
    Share the payment balances with clients when requested.
    File, print and store all office documents like agreements, licenses, tenancy agreements and client agreements.
    Interact with clients to understand how they are relating with their Account Manager and address the areas of concern.
    Support the second-hand sales process.
    Sell the Family care insurance to Tugende clients. 

    Work Experience and Qualifications

    At least one (1) year of working experience in customer care with a reputable organization or institute.
    A Diploma obtained from a certified and recognized institution of learning.
    Proficiency in MS Office and Gsuite
    Prior experience in using CRM and ERP systems

    Skills and Behavioral Attributes

    Should have good oral and written communication skills
    Should have excellent interpersonal skills
    Should have strong analytical skills and attention to detail
    Ability to work under pressure with minimal supervision
    Ability to work flexible shifts and to adapt to changing work schedules

    What will you gain?

    Career Development: You will constantly develop skills and further your career while working with Tugende by understanding the financial sector, and learning how to ride a motorcycle!

    Hours and compensation: This position is for a full-time employee who can take on additional responsibilities as new tasks and projects come up.

    Meaningful Work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda industry in East Africa, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a livable wage. Help be part of this movement!

    Great Team: Tugende has a smart, fun, and growing team of hundreds Employees in Kenya and Uganda. We take our work seriously but love to joke and have fun.

    Interested and qualified candidates should forward their CV to: hr@gotugende.com using the position as subject of email.

    Apply via :

    hr@gotugende.com

  • Junior Curriculum Engineer – Data Science

    Junior Curriculum Engineer – Data Science

    WHAT YOU WILL DO

    Work with the Senior Curriculum Developer, students, and Classroom teams to prepare reports and proposals on the status, operation, testing and maintenance of a minimum of two courses.
    Work with subject matter experts to identify the target audience’s training needs for both product and B2B.
    Conduct interviews and focus groups with target audiences in order to create empathy maps, learner personas and learning journey maps for their relevant courses.
    Create fun and exciting learning experiences to match the design thinking for learners’ approach in learning solutions design.
    Decide and document the criteria used to track learners’ performance and develop assessment instruments.
    Excellent knowledge of learning theories and instructional design models. Lesson and curriculum planning skills.
    Planning, preparing, organizing, and executing subject-specific training activities, technical reviews/benches and other support events that contribute to holistic curriculum outcomes. 
    Assist in the collection and documentation of students’ requirements, development of user stories, learner profiles, content development and TMs retraining.
    Work alongside the Senior Curriculum Developer and SMEs/consultants to package and support the development and running of iterative experiments in preparation of new product releases (TMing new course experiments and M&E support).
    Occasionally first-level IT support (tier 1) to other departments like Tech. This includes but is not limited to analyzing and resolving or advising on learning tools problems (canvas) and third-party learning support tools/platforms (Hackerrank, Zendesk).
    Work with Senior CE in employing design thinking concepts while designing new courses. Identify learning gaps in employee skills and knowledge  
    Determine topics, objectives, and hours required for relevant programs
    Proactively review and give feedback on other team member’s work, and be receptive to iteration in order to produce high-quality courses
    Ultimately, curriculum designers ensure that our TMs/Instructors have the content and tools they need to succeed in their classroom roles.
    Facilitate short courses/masterclasses in the respective area of specialization. 

    WHAT YOU HAVE

    1+ years of working experience in the Data science/engineering education space. 
    1+ years of experience and proficiency with Blackboard, Canvas, Camtasia, Captivate, Moodle or proprietary LMS.
    Lead development of enterprise products in use in the market or data analysis lead. 
    A degree or diploma in Computer Science/Software or any other relevant degree and Diploma
    Nice to have: Experience in software development or any teaching experience in the tech-education space.

    Apply via :

    my.moringaschool.com

  • Business Development Officer

    Business Development Officer

    Job purpose: 

    To grow Smart’s customer base by selling Smart’s products & services through identifying leads, educating prospects and closing on all identifies prospect customers within agreed timelines.

    Job Summary:

    The Business Development Officer will ensure business growth through participating, directing and managing business development sales activities to ensure sales are closed in accordance with the departmental strategy on Return on Investment.

    Key responsibilities and accountabilities:

     Deliver monthly sales projections
     Develop a monthly sales pipeline for all Smart products
     Conduct market research to identify selling possibilities and evaluate customer needs.
     Actively seek out new sales opportunities through cold calling, networking and social media and any other applicable approach.
     Set up meetings with potential clients and listen to their requirements in order to provide suitable and well-priced Smart solution proposals.
     Prepare and deliver appropriate presentations on products and services.
     Create monthly reviews and reports on sales and respective financial data.
     Ensure the availability of material for sales and demonstrations.
     Participate on behalf of the company in exhibitions or conferences.
     Negotiate/close deals and handle sales complaints or objections.
     Collaborate with team members to achieve better results on sales.
     Work closely with other teams to develop new business channels and be adaptive to dynamic technological sales trends.
     Identify opportunities for partnerships that lead to increase in sales.
     Plan to ensure achievement  of personal target Key Performance Indicator (KPI), aligning with departmental  sales policies and strategies
     Identify potential clients, and the decision makers within a client organization, research, close sales and build longtime-relationships with them.
     Set up meetings between client decision makers and company’s practice leaders/Principals.
     Plan approaches and pitches. Work with team to develop proposals that speak to the client’s needs, concerns, and objectives.
     Continually develop knowledge of Smart’s business climate, systems and competition climate
     Present new products and services and enhance existing relationships.
     Continually assess current sales channels, their performance and improvement areas
     Work with technical staff and other internal colleagues to meet customer needs.
     Arrange and participate in internal and external client debriefs.
     Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
     Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
     Identify and document opportunities for new innovations
     Monitor and gather information on competition by gathering marketplace information on pricing and products.

    Requirements

    Holder of a Bachelor’s degree in Sales & Marketing or Business Administration
    At least 1 year’s experience in a sales Role in a reputable organization – preferably within  Technology and/or  Insurance industry
    IT Proficiency especially in the Microsoft Office suite with an emphasis on Microsoft Word and Excel and PowerPoint is a must
    Computer Literate with proficiency in IT is an added advantage
    Having worked directly in sales, marketing or in a customer-facing role is an added advantage.

    Apply via :

    sgroup.zohorecruit.com

  • Examination Associate – 3 Positions

    Examination Associate – 3 Positions

    Basic job summary:

    The job holder will be responsible for ensuring that University Examinations are administered with strict confidentiality and examinations regulations are adhered to.

    Duties & Responsibilities:

     Assist the Exam Coordinator in checking that the examinations schedules are adhered to.
     Receive, process and securely store all examinations both physical and digitally
     Keep proper tracking records for all incoming and outgoing exams and materials
     Help the supervision of invigilators during end of semester examinations and offer guidance on matters exams while allocated at a venue
     Assist in the archiving of marked examination scripts.
     Assist the Exams coordinator with the logistics for external moderation sessions.
     Help in the preparation of examination reports by data collection.
     Prepare academic transcripts when requested and approved.
     Assist in examination timetabling and scheduling.

    Minimum Academic Qualifications:

     Bachelor’s Degree in any related field from a recognized institution.

    Experience:

     At least 1-year relevant experience

    Competencies and Attributes

     Strong Analytical Skills
     Strong Administrative Skills
     Organization Skills
     Interpersonal Skills
     Excellent communication skills
     Strong Computer Literacy Skills

    Are you qualified for this position and interested in working with us? We would like to hear from you. Kindly send us a copy of your updated resume and letter of application (ONLY) quoting “Examination Associate” on the subject line to recruitment@strathmore.edu by 15th March 2024.

    Apply via :

    recruitment@strathmore.edu

  • Finance Assistant – Nairobi

    Finance Assistant – Nairobi

    Essential Job Responsibilities

    Financial management

    Maintain custody of the office cash fund and make daily payments of approved transactions.
    Prepare cash payment vouchers and ensure that all cash transactions are fully and properly documented.
    Perform daily cash count with the Finance Officer or other person assigned.
    Record payment vouchers daily in the cash sub-journal.
    Maintain the uncleared cash advance file and prepare past due advance report for the Finance and Compliance Manager on monthly basis.
    Check-signers for review and signature.
    Prepare bank payment vouchers and ensure that all bank transactions are properly and fully documented.
    Record payment vouchers daily in the bank and cash sub journal.
    Prepare cheques or wire transfer requests based on fully approved documents and present to approved.
    Counter check expense reports (travel expense reports and operational expense reports) for accuracy and completeness and ensure that expense reports have been fully approved before payment.
    Prepare photocopies of vouchers and other supporting documents as required for the monthly reporting package to HQ Finance.
    Support Finance Officer with monthly/Quarterly balance sheet reconciliations.
    Preparation of Month Amortizations as he/she may be assigned.

    Filing & Archiving

    File all cash and bank vouchers and maintain voucher filing system such that files are updated, complete and safeguarded.
    Assist with Sub-grant management and organizing sub-grant files.

    Tax

    Support Finance Officer with processing of withholding VAT and withholding tax as per KRA regulations.
    Support with VAT Balance sheet reconciliations on monthly basis and submit to the Finance and Compliance Manager monthly.

    Payroll

    Support Snr Finance Officer with preparation of payroll accrual entries.

    Security

    Ensure compliance with security procedures and policies as determined by country leadership.
    Proactively ensure that team members operate in a secure environment and are aware of policies.

    Organizational Learning 

    As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

    Supervisory Responsibility

    None.

    Accountability

    Reports Directly To: Finance Officer
    Works Directly With: Country Finance Team, Program teams and Regional Teams

    Knowledge and Experience

    A degree in accounting or a relevant business field.
    Minimum CPA II or other relevant accounting qualification.
    At least one year experience in accounting, bookkeeping or cashiering, including experience with double-entry accounting preferably in an international NGO.
    Familiarity with major international donor rules and non-profit accounting.
    Familiarity with computerized, double-entry accounting software.
    Strong computer skills in MS Office programs, particularly Excel
    Accuracy in the processing of cash transactions, mathematical aptitude and attention to detail.
    Excellent oral and written English skills.

    Apply via :

    recruiting2.ultipro.com

  • Junior Equity Analyst

    Junior Equity Analyst

    Job Brief

    Nabo Capital seeks to recruit a Junior Equity Analyst who will be responsible for researching and analyzing various stocks and companies.

    The position is in charge of continually and accurately generating research reports, investments analysis, and recommendations with regards to the Nabo Africa Equity funds to the investment management committee for the purpose of decision-making. The position is also responsible, from time to time, to perform other analytical work as may be assigned to.

    Principal Accountabilities:

    Conducting fundamental company & investment opportunity research and analysis in listed stocks in the Africa space.
    Active investment idea generation, including performing country, sector and company screening.
    Conducting periodic updates on investment and market performance.
    Conducting country, industry, and capital markets research so as to keep up with detailed knowledge about the African micro and macroeconomic environment and financial markets.
    Participating in the evaluation, formulation, and implementation of investment strategies.
    Financial modelling and data analysis.
    Preparing written reports and verbal presentations.
    Contributing to investment meetings and review sessions.
    Actively participate in value creation and portfolio operations.
    Performing other duties as assigned.

    Required Qualifications:

    At least 1 year experience in an investment management environment.
    Strong communication skills (both written and oral).
    Good analytical and quantitative reasoning.
    Strong organizational and time management skills -ability to adhere to deadlines, multi-task and be able to prioritize.
    Entrepreneurial spirit with demonstrated creativity & innovation in business.
    Knowledge and experience with Microsoft Office, with exceptional skills in Microsoft Excel and
    PowerPoint.
    A team player with strong interpersonal skills.
    Ability to learn quickly and manage workload, work effectively under pressure in a demanding environment.

    Apply via :

    lde.tbe.taleo.net

  • Medical Officer – Upperhill, Makongeni

    Medical Officer – Upperhill, Makongeni

    Qualifications/Requirements

     Bachelor of Medicine and Bachelor of Surgery (MBChB or MBBS)
     Registered and with a valid license from Kenya Medical Practitioners and Dentists Council
     At least One (1) year post-internship clinical experience in either a public or private hospital
     Certificate in Basic Life Support (BLS) and Advance Cardiac Life Support (ACLS)
     Proficient in computer applications
     Good communication skills

    If you match the above qualifications, send your CV, cover letter and copies of your professional and academic certificates to eqaupperhill.recruitment@equityafia.co.ke, quoting the position you are applying for on the email subject on or before 14th March 2024. Only shortlisted candidates will be contacted.

    Apply via :

    eqaupperhill.recruitment@equityafia.co.ke

  • Bartender

    Bartender

    Responsibilities:

    Prepare alcohol or non-alcohol beverages for bar and restaurant customers.
    Interact with customers, take orders and serve snacks and drinks.
    Assess customers’ needs and preferences and make recommendations.
    Mix ingredients to prepare cocktails.
    Plan and present bar menu.
    Check customers’ identification and confirm it meets legal drinking age.
    Restock and replenish bar inventory and supplies.
    Stay guest focused and nurture an excellent guest experience.
    Comply with all food and beverage regulations.
    Always wear appropriate uniform as prescribed by policy and maintain personal cleanliness.
    Be able to bend and stand for up to long hours without sitting.
    Collects money for drinks or food served.
    Cleans bar and arranges glasses to create an attractive display.

    Requirements:

    At least 1 year proven working experience as a Bar lady.
    Diploma/certificate in hospitality, hotel management or related field.
    Must know how to prepare cockatails.
    Excellent knowledge of in mixing, garnishing and serving drinks.
    Computer literacy.
    Excellent customer service skills. 
    Positive attitude and excellent communication skills.
    Ability to keep the bar organized, stocked and clean.
    Exceptional interpersonal skills.

    Apply via :

    www.linkedin.com

  • Software Developer Intern

    Software Developer Intern

    Main objective of the function

    The Digital 3S department supports both administration and project teams in the use of the right, sustainable and scalable digital tools and systems in their day-to-day operations and interventions to ensure that the smallholder-holder farmers, miners and producers we support produce sustainably, have improved incomes and living standards and have better working conditions in a manner that promotes both social and environmental responsibility.

    Organizational position

    This position will support the Digital 3S Department team in the Field Data Management System User Interface (UI) development and the incorporation of good UX practices during the process. It will also provide support in data collection tools development and offer support to the data collectors and field staff when necessary.

    Roles and Responsibilities

    Support the User Interface (UI) Development of the Field Data Management System.
    Incorporate good User Experience (UX) practices into the Field Data Management System ensuring the users have exceptional experience while using the system.
    Support the system users where necessary.
    Support project teams in the development of data collection tools and during data collection exercises where necessary.

    Key Qualifications

    Bachelor’s degree or awaiting graduation in Computer Science, Software Engineering, Information Technology or a related course.
    Demonstrate User Interface (UI) development experience for at least 1 year.
    Experience working with front-end development technologies such as ReactJS, CSS and Tailwind/Bootstrap.
    Experience working with specifically consuming data from APIs.
    Experience working with Git or other version control systems.
    Experience working with Offline Data Collection systems and tools such as ODK and Kobo is an added advantage.
    Ability to learn and implement new concepts fast and with minimal supervision.
    Capable of working in a dynamic, inter-cultural and multi-stakeholder setting.
    Excellent communication skills.

    Apply via :

    solidaridadnetworkeca.bamboohr.com