Job Experience: Experience of 1 year

  • HR and Administration Assistant

    HR and Administration Assistant

    Overall Job Purpose:

    To provide administrative support for various tasks within the HR and Administration Department.

    HR related tasks:

    Supports the HR and Admin officer with training plans, identification of training opportunities, organizing internal and external trainings and monitoring trainings undertaken or planned to be undertaken by staff.
    Supports with the recruitment of new staff (posting job advertisements, 1st stage of shortlisting, requesting reference checks etc).
    Assists in maintaining HR tools i.e staff contracts, leave planning and the leave tracker, performance management, immigration processes etc.
    Supports with maintaining personnel files, ensuring they are up to date, complete and well organized.
    Stands in for the HR & Admin Officer in relevant HR meetings (e.g. JIA peer to peer meetings, HR working groups) when requested.

    Administration related tasks:

    Performs the following duties at the request of the HR & Administration Officer:
    Performs general clerical duties including, but not limited to;
    Photocopying and scanning of documents.
    Correspondence – drafts emails and letters to staff and suppliers.
    Filing of HR and administration documents and correspondence.

    Carries out messenger/errand duties including but not limited to;

    Purchasing of office internet and staff airtime; and preparation of cash liquidation documents to be given to Finance.
    Purchasing of office supplies; coordinates with the respective vendors to purchase office supplies, prepare cash liquidations and their supporting documents to be given to Finance.
    Supports with other Admin related errands such as the delivery of documents to various offices as requested.
    Assists in maintaining a tracking tool for vendor and suppliers’ contracts.
    Supports with the management of country office facilities and ensure that repairs, plumbing, electrical and maintenance works are done in timely manner, in accordance with the terms of the lease agreement.
    Supports the HR and Admin Officer in the follow up utilities’ payments and other invoices.
    Assists in following up for administration related invoices and receipts from vendors.
    Assists in booking for taxis, flights, meeting/training venues and accommodation as requested, liaising with logistics for procurement purposes.
    Assists in booking catering services and other services required for office meetings.
    Assists in keeping and updating key Administration contacts i.e. suppliers and vendors of various services and products.
    Assists in monitoring office supplies (kitchen and cleaning), stationery and orders for replacement in a timely manner.
    Assists in tracking requests coming to the HR and Admin department to ensure efficient turnaround time in service delivery.
    Assists in following up staff time sheets and replacing new time registers on a monthly basis.
    Assists in the proper disposal of HR and Admin waste documents.
    Performs other tasks as may be assigned by the HR & Admin Officer relevant to the position.

    Statutory compliance:

    In liaison with Finance department, supports the HR and Admin Officer in ensuring timely and correct payment of national staff salaries and statutory payments according to the national labor law and Johanniter guidelines, including timely payment of PAYE, NSSF, SHIF, NITA, or other taxes as required by labor law or as require from related ministries.

    Office reception duties:

    Welcoming and assisting visitors in a friendly manner.
    Ensures the reception area is kept tidy at all times.
    Ensure that the meeting room is kept tidy at all times and supports staff with setting up of the meeting room when necessary.
    Manages correspondence/parcels at the reception and dispatches both internally and externally.
    Assist in managing the office phone, receiving and directing calls and taking messages.

    Safeguarding:

    Supports the HR and Admin Officer in ensuring safeguarding is embedded in the whole recruitment cycle (development of JD, adverts, selection process and on boarding).
    Supports the HR and Admin Officer in ensuring safe recruitment procedures are developed and implemented.
    Supports the HR and Admin Officer in ensuring proper safeguarding induction for all new staff within 8 weeks of joining.
    Supports the HR and Admin Officer in organizing for safeguarding trainings and refresher trainings for all staff.
    Report cases of safeguarding incidences via the appropriate reporting mechanism.
    Promote a culture of safeguarding within the organization and ensures people we work with are not exposed to harm or abuse.

    Person Specification:

    Profession Qualification and experience:

    Degree in Business Administration, Human Resource Management or other relevant Degree.
    Certificate in Secretarial/Front Office/ Receptionist duties is an added advantage.
    1 year or less experience in an administration or similar position.

    Skills:

    Good interpersonal skills
    Fluency in English with excellent verbal and written communication skills
    Strong organizational skills
    Attention to detail
    Team player
    Excellent computer skills

    Applications for this position should be sent to recruitment.kenya@johanniter.de until 28th March 2024 by 5:00pm East African Time.Please attach;Please indicate HR and Administration Assistant in the subject line of your e-mail and in the application mention your earliest date of availability.

    Apply via :

    recruitment.kenya@johanniter.de

  • Customer Service Representative Portuguese Speaker 


            

            
            Customer Service Representative – Chinese Speaker 


            

            
            Provider Intake General Clerk Associate Representative

    Customer Service Representative Portuguese Speaker Customer Service Representative – Chinese Speaker Provider Intake General Clerk Associate Representative

    About the job

    You are responsible for the client communication for designated account relationships and Contracts.
    You are required to response to the client on timely manner providing full and accurate information in one go.

    Main Duties / Responsibilities

    Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
    Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
    Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
    Mails or routes claim forms and supporting documentation to various units for final processing.
    Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
    May seek assistance with complex customer services issues.

    Qualifications

    Must have a diploma or bachelor’s degree or equivalent
    Excellent English written and oral communication skills
    Portuguese written and oral skill is a must
    Exceptional organizational and time-management focus
    Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
    1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
    Ability to perform in a high volume, fast paced call center environment
    Proven ability to work independently as well as a productive member of a team
    Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
    Knowledge of medical terminology a plus

    Conditions/requirements

    Work in 24 x 7 rotation shifts.
    5 days a week.
    In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • EBI Facilitator

    EBI Facilitator

    CHS/HR/STP/LEBIF/008/2024

    Overall Job Function

    The EBI facilitator will be responsible for the recruitment and implementation of HCBF, MHMC, SHUGA, FMP1/2, or SASA EBI at the ward level to the targeted AGYW beneficiaries. S/He will work together with the ward case manager to ensure AGYW are reached with age-appropriate EBIs and their service uptake forms filled appropriately.

    Key Responsibilities

    Program implementation and training.

    Roll out and implement Evidence-Based Interventions (EBIs) targeting Adolescent girls and young women.
    Support in the identification of AGYW eligible for DREAMS from the community, health facilities, and child and community welfare settings.
    Work with other service providers to ensure that AGYW receives age-appropriate EBIs to facilitate service layering.
    Ensure that the EBIs of Healthy Choices for a Better Future, My Health My Choice, SHUGA, SASA, and FMP are implemented to reach the targeted AGYW.
    Liaise with link health facilities to facilitate referrals and outreaches for biomedical services and commodities availability, and also ensure that AGYW are receiving youth-friendly adolescent services.
    Conduct male sexual partners mapping and outreach services to reduce the risk of male sexual partners of AGYW.
    Produce ad-hoc and Monthly Ward Narrative and Data Reports
    Assist in office administrative issues, including record keeping, payments, and other key issues.
    Identify and develop Program human success stories to share on the organization’s social media platform and with partners.

    Program Monitoring & Evaluation

    Ensure that all EBI sessions are documented in the appropriate EBI registers
    Conduct routine service uptake documentation on ODK.
    Ensure that the activity registers and AGYW files are well documented and secured at the DREAMS offices.
    Work with the program M&E to track the layering of services.
    Track and implement graduation readiness for AGYW in the program.
    Assist in data documentation, preparing activity reports and monthly reports in time for team reflection.
    Conduct HIV testing and screening services for eligible AGYW in safe spaces.
    Carry out any other duties as may be assigned by your supervisor from time to time.

    Person Specifications

    A minimum of a Diploma in Social Sciences, Community Development, or related field. A bachelor’s Degree is an added advantage.
    Must be a Trained Facilitator or Trainer of Trainers in HCBF, MHMC, SHUGA, FMP1/2, and or SASA EBI
    A minimum of one year of experience implementing adolescent-focused programs is required.
    Should be Computer Literate, work well with MS Word and MS Excel and Internet research methods.
    Highly motivated to learn and work in a high-performance environment.
    Willingness to learn, tackle challenges, and seek creative solutions in everyday assignments.
    Demonstrates well-developed interpersonal skills, and excellent communication skills, both Verbal and written.
    Must be able to meet urgent and last-minute deadlines, work with grace under pressure, and function well in a high-performance team.
    The NASCOP HTS training certificate will be an added advantage
    Male Facilitators are highly recommended to apply

    Interested and qualified applicants are invited to email their applications and detailed CV with contact details to vacancies@chskenya.org clearly quoting the position you are applying, for and the reference number as indicated in the subject line. Applications close on March 22, 2024 at 5.00 PM CVs will be reviewed on a rolling basis.

    Apply via :

    vacancies@chskenya.org

  • Customer Service Representative

    Customer Service Representative

    About the Job

    Offer support to customers who have questions, concerns, problems.

    Duties & Responsibilities

    Respond to customer enquiries in person, by phone and online helpfully and promptly.
     Take responsibility for solving customer issues and make sure they are resolved promptly.
     Maintain record of customer communications in CRM and other systems.
     Acknowledge and resolve customer complains.
     Process orders, customer applications and requests.
     Maintain customer records.
     Compile and distribute daily reports on customer products and credit usage.
     Perform customer follow up to ensure that they are enjoying the product.
     Identify and report computer systems incidents to the technical teams and relevant managers.
     Make recommendations to improve customer service and business processes and systems.
     Prepare schedules for customer visits by Technicians and Sales representatives as required.
     Any other duties that may be assigned by Management.

    Personal Attributes

     Understanding and commitment to the company core values.
     Good communication on the telephone and in person
     Must display a can-do attitude and work well with others
     Punctual and reliable.
     The ability to multi-task in a high-paced work environment
     Strong written and verbal communication skills

    Academic Qualifications

    University Degree or Higher Diploma    Degree

    Skill Qualifications

    Communication Skills

    Apply via :

    careers.mgas.ke

  • Information Communication and Technology Officer 


            

            
            Public Education and Training Officer

    Information Communication and Technology Officer Public Education and Training Officer

    Job purpose

    This position is responsible for supporting the implementation of the Commission’s ICT strategy for provision of information communication and technology services in the Commission.

    Key Responsibilities:

    Assist in monitoring ICT service desk delivery issues to ensure quick resolution of user related incidents enhancing customer service delivery.
    Assist in undertaking the day to day management of the information technology platforms to facilitate the efficient delivery of customer service and processing all transactions
    Assist in maintaining and update the organizational ICT systems across the Commission to retain current information.
    Assist in monitoring the Wide Area Network and the Local Area Network and ensure optimum output performance within the Commission to enable smooth internet and network connectivity.
    Assist in ensuring the smooth running of all ICT systems including web applications, email system, firewall and spam filter.
    Support roll out of new applications and hardware as well as maintenance of inventory for the organization’s IT hardware and software both at the main offices and in regional offices
    Participate in timely preparation of the ICT department budgets, work plans and reports

    Skills, Experience and Minimum Qualifications

    Bachelor’s Degree in Computer Science, Information Technology, Business Information Technology or any relevant field from a recognized institution.
    At least 1 year of relevant service in a comparable position from a reputable organization.
    Professional Certification in Cisco Certified Network Associate (CCNA)
    Good knowledge of Information Technology Infrastructure Library (ITIL)
    Good knowledge of Active Directory Services and management.
    Good knowledge of software development tools and maintenance practices.
    Good knowledge of relational database management
    Excellent organizational and problem solving skills
    Meet the requirements of Chapter Six of the Constitution of Kenya

    go to method of application »

    Use the link(s) below to apply on company website.  If you possess the above qualifications, please apply online through the KNCHR recruitment portal by 29th March 2024.
    Please note that it is a criminal offence to provide false information in the application. Canvassing in any form will lead to automatic disqualification.
    KNCHR is an equal opportunity employer which offers a competitive remuneration commensurate to qualifications and experience.
    KNCHR is committed to implementing the provisions of the Constitution – Chapter 232 (1) on fair competition and merit, representation of Kenya’s diverse communities and affording equal employment opportunities to men, women of all ethnic groups and persons with disabilities. Therefore, qualified women, intersex persons, persons with disabilities, persons from marginalized communities and the minority groups are encouraged to apply. 
    Only shortlisted candidates will be contacted.

    Apply via :

  • Research Assistant (Data Management), IHD Office

    Research Assistant (Data Management), IHD Office

    Job Summary

    The successful candidate will be required to support in the design and development of the study database and data collection tools for the study.  S/he will also be involved in study team activities related to data collection, participant and sample ID management, tracking of participant follow-up, management of all data & IT devices, support management of user accounts and supporting IT infrastructure at the recruitment sites.

    Responsibilities

    Support management of all study data handling systems; both paper and electronic
    Contribute to the design and set up of study databases.
    Testing and troubleshooting data handling systems.
    Support development and piloting of data collection tools.
    Support training related to data entry and data quality and use of devices eg Tablets, bar code scanners.
    Support the selection, purchase, setup and maintenance of data collection devices: including computers, tablets, bar code readers.
    Support the development of site-specific SOPs, policies and processes for data collection and handling.
    Respond to queries and data errors and implement corrective actions to clean the data.
    Identify errors or potential sources of error in data collection systems, databases and applications.

     
    Requirements

    Diploma level education in any of the following or closely related fields; Information Technology, Computer Science, Statistics.
    A bachelor’s degree in a relevant field is an add advantage.
    Certificate in Computer skills.
    At least 1 year’s work experience.
    Experience in data analysis will be an added advantage.

    Apply via :

    aku.taleo.net

  • Call Center QA – Releiver

    Call Center QA – Releiver

    We’re looking for a QA Officer to boost our revenue growth and profitability

    RESPONSIBILITIES 

    The following are the duties you’ll be responsible for: 

    Call monitoring to ensure agents are interacting with customers in accordance to company guidelines while solving the client’s needs
    Agent engagement through conducting training, coaching and mentorship programs so agents fully understand the QA metrics.
    Assist in the preparation of QA documents and distribution to call center agents.
    Conducting call audits to determine areas of improvement and monitoring agents performance as per the QA metrics.
    Plan and schedule QA training,one on one coaching and calibration sessions.
    Assess agents monthly performance by working closely under the supervision of the QA manager.
    Improving overall call center efficiency through constant improvement of agent’s behaviors, sales performance and customer experience through training.
    Compliance monitoring ranging from agents’ communication skills, following scripts, problem-solving ability, sales skills and ensuring customer retention.
    Attend and actively participate in QA meetings.
    Provide weekly reports to the QA Manager on calls audits and recommendations on areas of improvement.

    REQUIREMENTS 

    We believe that you’ll succeed better if you possess the following: 

    6 months and above experience as a QA in a busy call center
    Proficiency in Excel, G-suite, emailing and powerpoint presentation
    Excellent data collection and analysis skills
    Excellent interpersonal skills
    Degree or diploma in any field

    BENEFITS 

    We generally offer a vibrant culture, great work ambiance, and a super-intelligent workforce in a fun working environment to harness the power of innovation. We care a lot about our employees. It’s important that to work efficiently, you need to stay in favorable working conditions. 

    That’s why we offer you the following benefits: 

    Performance based bonuses – on top of your basic salary, the position attracts other performance based bonuses monthly
    Flexible work arrangements – there are options of remote work during the week
    Professional development opportunities – this position has the opening of growing into a more permanent position
    Employee recognition programs – through awards, public recognition, sponsored personal trips etc
    Work perks – daily tea, monday breakfast snacks, monthly parties, branded merchandise

    Please send your CV and Portfolio to hr@jiji.co.ke using the job title as the subject of your email. We look forward to speaking with you more about this opportunity!

    Apply via :

    hr@jiji.co.ke

  • Customer Account Managers

    Customer Account Managers

    Responsibilities

    Establish, develop and maintain positive customer relationships with JIJI clients 
    Achieve agreed upon sales targets and outcomes within stipulated schedule
    Expedite the resolution of customer problems and complaints to maximize satisfaction 
    Collaborate sales effort with team members and other departments 
    Keep abreast with Jiji services being offered, understanding new features and best sales practices to assist in boosting sales
    Continuously improve sales skills through customer feedback, personal learning initiatives etc.

    Requirements & Skills

    1+ years of experience in telesales, sales or related field
    Aggressive, ambitious
    Excellent negotiation and communication skills
    Degree/Diploma in any field

    Minimum Qualification Requirements

    1+ years of experience in telesales, sales or related field
    Excellent negotiation and communication skills

    Minimum Experience

    1 year

    Apply via :

    jiji.co.ke

  • Customer Service Attendant/ Service Staff 


            

            
            Kitchen Team Member (Cook) Big Square – Nyali

    Customer Service Attendant/ Service Staff Kitchen Team Member (Cook) Big Square – Nyali

    Minimum Requirements:

    Hospitality/Food Science Diploma/Degree.
    Minimum one year experience
    Strong communication and customer service skills.
    Familiarity with POS software.

    Responsibilities:

    Make guests feel valued and welcome.
    Follow service timing standards.
    Offer menu guidance, answer queries, and suggest food/beverage.
    Arrive on time in proper attire.
    Use positive sales techniques for guest guidance.
    Contribute to maintaining a clean, safe restaurant environment.
    Promote additional products when suitable.
    Display a commitment to customer service.
    Willingness to work at Bigsquare Nyali.

    go to method of application »

    Send your application to cmnyali@interstratltd.com Deadline: 15th March 2024

    Apply via :

    cmnyali@interstratltd.com