Jobs Kenya

Job Experience: Experience of 1 year

  • Customer Service Representative Portuguese Speaker Customer Service Representative – Chinese Speaker

    Customer Service Representative Portuguese Speaker Customer Service Representative – Chinese Speaker

    About the job

    You are responsible for the client communication for designated account relationships and Contracts.
    You are required to response to the client on timely manner providing full and accurate information in one go.

    Main Duties / Responsibilities

    Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
    Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
    Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
    Mails or routes claim forms and supporting documentation to various units for final processing.
    Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
    May seek assistance with complex customer services issues.

    Qualifications

    Must have a diploma or bachelor’s degree or equivalent
    Excellent English written and oral communication skills
    Portuguese written and oral skill is a must
    Exceptional organizational and time-management focus
    Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
    1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
    Ability to perform in a high volume, fast paced call center environment
    Proven ability to work independently as well as a productive member of a team
    Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
    Knowledge of medical terminology a plus

    Conditions/requirements

    Work in 24 x 7 rotation shifts.
    5 days a week.
    In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays

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  • Assistant External Relations Officer

    Assistant External Relations Officer

    The incumbent is closely supervised on issues concerning external relations and public information by the External Relations Officer or the Representative who gives regular guidance and advice to the incumbent. Advice and operational support may also be received from other senior staff and support units in a country office/ operation.
    External contacts are generally with a broad range of officials from national and international institutions, media or general public on matters of importance to the Organization.
    All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

    Duties

    Assist the management in dealing with the challenges posed by the political context, the UN and humanitarian reform, and institutional developments in the area of forced displacement and humanitarian operations.
    Assist in planning and organizing communications strategy that generates support for UNHCR s operations from external partners (e.g. the general public, governments, partners, the media, academia and persons of concern).
    Assist in the dialogue with donors and embassies and provide accurate information by organizing regular briefings, bilateral meetings and missions.
    Assist the management in disseminating information on UNHCR¿s global funding situation and mobilize additional funds to implement special projects aimed at enhancing the quality of protection for persons of concern.
    Participate when requested in the inter-agency cooperation and communication strategies, initiatives and tools.
    Assist in the management of information flows within the country operations by identifying priority matters, securing, analyzing and disseminating documentation and information to support country operations and corporate communication processes and priorities.
    Assist in the drafting of situation reports, briefing notes, background material, talking points, fact sheets, press releases and articles.
    Assist in planning and organizing advertisements, exhibitions, training seminars, conferences, meetings, social events and other activities to promote a better understanding of UNHCR¿s activities and accomplishments by the general public and/or organized groups.
    Support the management of media relations by, inter alia, drafting responses to direct queries, draft press releases and organizing regular briefings and visits to country operations.
    Organize press briefings for external parties as required.
    Organize the distribution of UNHCR publications and the provision of materials to various institutions and individuals.
    Produce reports for donor agencies as required.
    Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
    Perform other related duties as required.

    Minimum Qualifications
    Education & Professional Work Experience
    Years of Experience / Degree Level

    For P1/NOA – 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree

    Field(s) of Education

    Political Sciences Social Sciences, International Relations
    Journalism Communication or other relevant field.
    (Field(s) of Education marked with an asterisk* are essential)

    Certificates and/or Licenses
    Not specified
    Relevant Job Experience
    Essential

    Excellent knowledge of local institution, politics and culture.

    Desirable

    Completion of UNHCR learning programmes or specific training relevant to functions of the position.

    Functional Skills

    IT-Computer Literacy
    IT-Web Content Management
    CO-Drafting and Documentation
    (Functional Skills marked with an asterisk* are essential)

    Language Requirements

    For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
    For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
    For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
    All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
    As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
    This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

    Desired Candidate Profile
    Operational Context:

    UNHCR has been providing protection and assistance to forcibly displaced and stateless people in Sudan for some 50 years. Prior to the start of the conflict in 2023, UNHCR had 17 offices in the country responsible for the implementation of its programmes across the country. Since April 2023, UNHCR has relocated its Representation Office to Port Sudan, established offices in Northern and Al-Jazirah State, is managing cross-border operations from Farchana, Chad and set up a supporting ‘Back-Office’ in Nairobi, Kenya. This position is based in Nairobi, Kenya.
    UNHCR works with 40 partners which include 14 international NGOs, nine national NGOs, 11 organizations led by refugees and IDPs and six government entities, namely the Commission for Refugees (COR), Forests National Corporation, State Ministry of Education, State Ministry of Health, State Ministry of Health and Social Development and Water, Environment and Sanitation Corporation.
    Under the inter-agency coordination framework for IDPs, UNHCR leads the Protection, Shelter/Non-Food Items and Site Management (Camp Coordination and Camp Management) Clusters in Sudan at national and sub-national level. UNHCR and the Commission for Refugees (COR) jointly lead and coordinate the refugee response in Sudan as co-chairs of the Refugee Consultation Forum (RCF). The forum brings together partners which provide protection and assistance to refugees in Sudan.

    Desired Candidate Profile:

    Under the supervision of the Senior External Relations Officer, the incumbent of this position will be responsible for the drafting of funding proposals in line with UNHCRs global and country resource mobilisation strategy. S/he should have a proven track record in fundraising in complex humanitarian situations. Experience of working with government donors in the context of Sudan is an asset. The incumbent should possess strong technical knowledge including on results-based management approaches and the preparation of budgets and logical frameworks. Experience in UNHCR’s results-based management will be considered an asset. The incumbent should be able to draft a variety of documents such as talking points and briefing notes in a clear and succinct manner for various external audiences. S/he will have to organize high-level meetings and facilitate/accompany donor missions in Sudan, as needed.
    S/he should have advanced skills in organisation, attention to detail and have the ability to prioritize multiple tasks. An understanding of the inter-agency coordination structure in which the UN operates in Sudan are desirable. Experience in communications and social media engagement are similarly desirable to cover communications functions, if required. The incumbent may need to represent the Agency with professionalism and integrity and occasionally lead the team in the absence of his/her supervisor.
    Strong skills in MS Office applications are required in addition to strong analytical skills. A proven record of inter-personal and communication skills including the ability to foster team spirit are essential qualities to establish relationships with staff, many of whom are working remotely. Fluency in English is essential and working knowledge of Arabic desirable.
    The incumbent of the post has currently no supervisory functions, however, should possess managerial skills and competencies with a view to further develop leadership skills.

    Apply via :

    unhcr.wd3.myworkdayjobs.com

  • Waiter

    Waiter

    Job Description

    You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide for you and your family
    Learning programs through our Academies designed to sharpen your skills
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    Career development opportunities with national and international promotion opportunities. The sky is your limit

    What you will be doing:

    Assist guests regarding menu items in an informative and helpful way.
    Have full knowledge of beverage lists and promotions, menu items and preparation methods.Speaks passionately and informatively about the offerings. 
    Follow all safety and sanitation policies when handling food and beverage.
    Sets up and tear down service stations.  
    Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. 
    Provides service within Fairmont and Hotel Standards 
    Fosters a welcoming culture. 
    Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. 
    Cash Handling 
    Tailors Service flow to the diner’s needs 
    Review daily reports, arrival, VIP, group following up on action items. 
    Aware of all business within hotel on a daily basis and able to guide guests accordingly. 
    Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. 
    Attend to all guest requests, being constantly aware of anticipating guests needs. 
    Ensure smooth running of each table. 
    Help to ensure the smooth running of all guests requirements and needs on each table. 
    Clear away any used crockery, cutlery etc. 
    On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.

    Qualifications

    Your experience and skills include:

    Minimum 1 year experience in Food and Beverage preferably at a luxury property 
    An operational knowledge and proficiency in Point of Sale System an asset 
    Excellent written/verbal communication and interpersonal skills  
    Strong guest service orientation 
    Able to balance a variety of conflicting priorities while providing guest service
    Strong interpersonal and problem solving abilities.
    Ability to work well under pressure in a fast-paced environment.
    Ability to work cohesively and collaboratively as part of a team.

    Apply via :

    jobs.smartrecruiters.com

  • Logistics and Procurement Assistant

    Logistics and Procurement Assistant

    Overall Job Purpose:

    To provide logistics support with various tasks within the Logistics & Procurement Department.

    Tasks:

    Procurement:

    Support the Logistics and Procurement manager with all stages of procurement: ensuring RFPs are complete; sending out for quotations and being the focal person for communication with suppliers; preparing the QET; preparing the NCPs, PAs and PO’s.
    Filing (soft and hardcopies) of procurement and logistics documents ensuring that the complete procurement files are uploaded on 4JUH in the appropriate folders.
    Supports with the maintenance of the procurement tracker.
    Maintains the supplier payment tracker alerting the Logistics and Procurement manager about any due payments, compiling all relevant invoices to be presented to Finance.
    Together with the Logistics and Procurement manager, ensures that goods, services and works procured by the country office are of the right quality, in the right quantities, at the right price, delivered to the right place, at the right time (5 Rs).
    Inspects and ensures the quality of received goods and that the required documentation is present e.g. good received notes, delivery notes, waybills etc.

    Asset and Inventory Management:

    Ensures regular physical inventory checks are done of all assets and equipment, that appropriate storage conditions exist, and security of such items is ensured.
    Ensures accurate documentation of the allocation of assets and ensuring that they are tracked, labelled, operated in the most cost-efficient manner, and maintained appropriately.

    Contracts:

    Together with the Admin Officer, regularly reviews the contract trackers and ensures it is up to date.
    Supports the Logistics and Procurement Manager in alerting him/her to contracts about to expire, which are due for renewal, ensuring to start the process at least 4 months in advance.

    Other:

    Acts as the focal person for all services/works/maintenance required in the office, updating the manager as required.
    Maintains an up-to-date contact list of suitable tradespersons (e.g. plumbers, electricians, carpenters etc)
    Makes flight bookings and vehicle hire for field trips once procurement process is completed
    Perform photo coping/scanning of documents as required.
    Performs other tasks as may be assigned by the Logistics & Procurement manager relevant to the position.

    Person Specification:

    Professional Qualifications and Experience:

    Degree in procurement and logistics or other relevant Degree.
    No more than 1 years’ experience working in a logistics & procurement unit with an INGO.
    Good knowledge and understanding of procurement and logistics procedures including donor compliance.

    Skills:

    Good interpersonal skills
    Fluency in English with excellent verbal and written communication skills
    Strong organizational skills
    Attention to detail and timeliness in reporting
    Analytical
    Team player
    Ability to work with minimal supervision

    Applications for this position should be sent to recruitment.kenya@johanniter.de until 12th April 2024 by 5:00pm East African Time.Please attach;• Please indicate Logistics and Procurement Assistant in the subject line of your e-mail and in the application mention your earliest date of availability.

    Apply via :

    recruitment.kenya@johanniter.de

  • Teaching Assistant

    Teaching Assistant

    The position

    The Teaching Assistant will be  responsible for supporting teachers and assisting students in Junior School with their educational and social development, both in and outside the classroom.

    Responsibilities & Roles:

    To assist with planning of teaching and learning in the assigned classrooms under the mentorship / supervision of the class teacher.
    To observe and develop strategies that embrace student inquiry and assist in the differentiation of activities to meet the needs of all students.
    To assist the class teacher in authentic assessment of students, including the maintenance of records to track student progress. Such information is to be communicated sensitively, effectively and honestly with parents and guardians. Whilst this is the responsibility of the class teacher, interns may be called to participate to provide support.
    To assist the class teacher in the safety and security of each student in the classroom and around school at all times.
    To contribute towards and be an active participant in the extra-curricular part of the AKA, M programme and student life; enrichment, student field-trips, whole school events and initiatives, residential week-end duties.
    To contribute towards building a student culture of self-regulation and self-efficacy adhering to the values of the academy and the student code of conduct.
    To assist the class teacher in the organization of resources for the programme and in the maintenance of existing inventory.

    The requirements

    At least a diploma in Education and an Early Childhood Education training from a recognized institution.
    Must be TSC registered. 
    At least 1 year of teaching experience in an ECD.
    Early Years/Primary experience would be an added advantage.

    Apply via :

    krb-xjobs.brassring.com

  • Officer – Centralized Reconciliation Head, Financial Institutions

    Officer – Centralized Reconciliation Head, Financial Institutions

    Purpose

    The incumbent will report to The Assistant Manager Central Reconciliation and will be responsible for reconciling assigned Bank general ledgers to enable accountability of general ledger balances, decision making, transaction error correction, fraud detection, and giving comfort to the bank that the general ledger balances are free of misstatement.

    Primary Responsibilities

    Daily reconciliation of Branch/ treasury/ credit/ Digital loans suspense, Digital banking (utilities, settlement, transit, Floats, and suspense), Card operations (Collections, receivables, settlements, Transit, Card floats, Card debt portfolios, and Suspense), Nostro banks, Central Banks, Clearing, ATMs, Cash deposit Machines within set laid down procedures.
    Approve manually matched transactions in the reconciliation system.
    Validate customer complaints against bank systems and advise transaction success/ failure status to stakeholders for refund.
    processing and close queries on the customer complaints management system
    Note and escalate any process gaps to supervisors.
    File reconciliation soft and physical reports safely for archiving.
    Circulate reviewed and approved reports to stakeholders on the items outstanding in assigned accounts.
    Mitigate financial risk exposure of failure to claim time barred transactions by escalating outstanding items in accordance with the escalation matrix to supervisors.
    Follow up with stakeholders on closure of outstanding exceptions beyond TAT timelines and update exceptions that are not resolved within TAT with confirmed reason narrations for management decisions making.
    Track resolution of raised exceptions in subsequent reports.

    Academic Qualifications

    Bachelor’s degree in business or any related field Professional Qualification
    Professional accounting certification and ICT skills is an added advantage, CPA, ACCA.

     Work Experience

    1 year experience in banking and reconciliation.

    Generic Competencies

    Able to demonstrate substantial relevant experience such that the tasks detailed in the job description can effectively be carried out.
    Proper understanding of Bank Products.
    End to end understanding of the transaction accounting flows.
    Risk associated with reconciliation of the General Ledgers.

      Skills & Attributes

    Analytical
    Proficient in Advanced Microsoft Excel
    Innovation
    Detail Oriented
    Adaptive (Agile)
    Customer Centricity
    Problem solving
    Communication
    Teamwork
    Supervisor

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  • Logistics Officer Programme Management Officer, Human Settlements Urban Planner, Consultant Community Officer

    Logistics Officer Programme Management Officer, Human Settlements Urban Planner, Consultant Community Officer

    Duties and Responsibilities

    Under the overall supervision of the team leads, the Individual Contractor will be responsible for the following duties:

    Report and deliver on driving functions, to support field activity implementation across EUTF programme, including logistical support for inter-city travel of team members to attend high level meetings and on site field visits.

    Qualifications/special skills

    Highschool diploma is required. At least 1 years of relevant work experience in the field of driving services, field coordination is required. Experience working in Kakuma, Kenya is desirable.

    Deadline : Apr 5, 2024

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