Jobs Kenya

Job Experience: Experience of 1 year

  • Programmes and Events Associate

    Programmes and Events Associate

    Job Description

    As a Programmes and Events Associate, you will work closely with the Programmes and Events Manager in the implementation of various programmes and events scheduled in the libraries. You will help in planning and organizing programmes and activities as well as carry out other essential operational duties.

    Functions & Responsibilities:

    Support the Manager in the planning of all programmes and events and the activities that lead up to these, such as: calls for applications, competitions, space rentals, festivals and so on.
    Support in the communication with other departments to ensure all programmes and events are well prepared for and advertised in various media platforms.
    Coordinate the execution of the annual calendar of events as published quarterly

    ROLE PROFILE : PROGRAMMES AND EVENTS ASSOCIATE

    Collect and manage all data relating to programmes and events
    Build and maintain positive relations within the team and external stakeholders
    Schedule and organise programmes & events related meetings/events and maintain the agenda
    Support growth and development of the programmes as needed.
    Coordinate event volunteer involvement, including assistance with placing and training volunteers, tracking hours and ensuring volunteer efforts are recognized.

    Competencies
    Essential Desirable
    Skills & Competencies  

    Excellent verbal and written communication skills
    Team player
    Very well organized & detail oriented
    Fast learner
    Ability to engage with the community stakeholders
    Passion for the cause
    Creativity
    Professional

    Qualifications

    A Bachelor’s degree in Literature, Arts, Communications or related field
    At least 1 year of relevant experience in programmes and events management

    Additional Terms of Work:

    This is full time position
    Hybrid work environment Eastlands (Makadara) and Kaloleni Branches of the McMillan Memorial Library, with a possibility of remote working
    Probationary period of 1 month.
    Working hours are: 9AM- 5PM, Monday to Friday and 9:30AM – 1PM on alternate Saturdays
    Tentative start date: May 2024

    Apply via :

    thebookbunksurvey.typeform.com

  • Contact Centre Officer

    Contact Centre Officer

    JOB PURPOSE
    Contact Centre is the Bank’s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards resulting in market leading service experiences for all customers interacting with the Bank.
    KEY RESPONSIBILITIES/ACCOUNTABILITIES

    Inbound Calls handling – 24-7 customer support for Queries, Requests and Complaints channelled through Voice within the defined timelines and in line with the I&M Bank Standards.
    Social Media Handling – 24-7 customer support for Queries, Requests and Complaints channelled through the I&M Social Media pages i.e., WhatsApp, Facebook, Twitter, YouTube, Instagram, and LinkedIn within the defined timelines and in line with the I&M Bank Standards.
    Social Media Campaign Support – Responding to all engagements arising from the various I&M Digital campaigns within the defined timelines and in line with the I&M Service standards.
    Email Handling –    Responding to customer emails received from internal stakeholders and public mailboxes within stipulated Turnaround time and in line with I&M Service standards.
    Telemarketing and Outbound Campaigns – Handling Telemarketing assignments to create awareness on Bank Offerings and Outbound Campaigns such as Care Calling, Customer Onboarding and Customer Feedback Collection.
    Digital Channel Support – Support customers with any queries, requests, or complaints on the Bank’s Digital Banking channels i.e., Card and Online Banking (Mobile and Internet Banking) thus driving uptake, usage and digital channel satisfaction.
    Reporting and escalating any emerging trends or Customer Feedback emanating from our telephone, social media handles and e-mail engagements.

    KEY PERFORMANCE MEASURES

    Dropped Contact ratio
    Service Level Score
    Mystery Shopping Score
    Customer Satisfaction Score
    Quality Assurance Score
    Social Media and Email Handle Time

    IMPORTANT RELATIONSHIPS

    All Branches and Relationship Units
    All Head Office Departments
    Customers
    Industry Stakeholders – Other Banks, Telcos (Safaricom and Airtel), IPSL (Pesalink)

    KEY SKILLS, KNOWLEDGE, EXPERIENCE AND PERSONAL COMPETENCIES
    Skills and Competencies

    Customer Centric
    Excellent written and oral communication skills.
    Strong collaboration skills
    Analytical and problem-solving skills
    Good interpersonal and rapport building skills.
    Strong time management and organizational skills
    Risk Intelligence
    Self-driven, autonomous and result oriented individual.
    Flexible and adaptable working approach,
    Emotional Intelligent
    Ability to work independently, with minimal supervision.
    Experience in Contact Centre or banking industry.

    Experience

    One-year continuous working at officer level in a customer service setting preferably in a financial institution with familiarity to the Contact Centre operations.

    RECOMMENDED MINIMUM QUALIFICATIONS
    Education Level

    Business related degree holder from a recognized University (Min – 2nd class upper or equivalent).

    Professional Qualifications

    Banking qualifications desirable

    Apply via :

    imbank.bamboohr.com

  • Travel and Tour Coordinator and Office Administrator Junior Graphic Designer and Social Media Coordinator

    Travel and Tour Coordinator and Office Administrator Junior Graphic Designer and Social Media Coordinator

    Join Our Team
    Are you looking to be part of a dynamic team that is passionate about making a difference? We are always on the lookout for talented individuals who are enthusiastic, innovative, and dedicated to excellence.
    Current Openings
    Position: Travel and Tour Coordinator and Office Administrator
    Responsibilities:

    Organize travel arrangements from start to finish, including booking tickets, accommodations, and rental transportation.
    Assess clients’ specifications and preferences to recommend suitable travel packages or services.
    Provide travelers with relevant information and useful travel materials such as guides, maps, and event programs.
    Manage all aspects of social media posting and maintenance.
    Research various destinations and travel options, including prices, customs, weather conditions, and reviews.
    Go to clients to hand out posters and meet with clients to promote and sell the business outside the office.
    Handle deposit and balance collection from clients.
    Utilize promotional techniques and create promotional materials to market tour packages including brochures, flyers, banners, and social media posts.
    Address unforeseen problems and complaints, determining eligibility for refunds when necessary.
    Attend conferences to stay updated on tourism trends.
    Maintain electronic records of clients and update them as needed.
    Foster relationships with key individuals in the industry.
    Maintain financial statements and documents.
    Achieve revenue and profit targets.

    Requirements:

    Proven working experience as a Travel Coordinator or similar role.
    Excellent knowledge of traveling software (computer reservations systems, GDS systems, and e-travel).
    Proficiency in English; knowledge of additional languages is an advantage.
    Exemplary sales skills and a customer-oriented approach.
    Well-versed in various areas of travel (domestic/international, business/holidays, group/individual, etc.).
    Excellent knowledge of graphic design software (e.g., Canvas, Adobe Illustrator, Photoshop, InDesign) will be an added advantage
    Ability to present, persuade, and communicate effectively.
    Demonstrable ability to handle crises.
    Bachelor’s degree in Hospitality, Travel, Tourism, Business, or a relevant field.
    Candidates with personal travel experience will be preferred.
    Candidates with a strong presence in social media will be given preference.

    go to method of application »

    Interested and qualified candidates should forward their CV to: careers@oloropasafaris.com using the position as subject of email.

    Apply via :

    careers@oloropasafaris.com

  • Customer Service Representative Portuguese Speaker

    Customer Service Representative Portuguese Speaker

    About the job
    You are responsible for the client communication for designated account relationships and Contracts.
    You are required to response to the client on timely manner providing full and accurate information in one go.
    Main Duties / Responsibilities

    Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
    Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
    Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
    Mails or routes claim forms and supporting documentation to various units for final processing.
    Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
    May seek assistance with complex customer services issues.

    Qualifications

    Must have a diploma or bachelor’s degree certificate
    Excellent English written and oral communication skills
    Portuguese written and oral skill is a must
    Exceptional organizational and time-management focus
    Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
    1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
    Ability to perform in a high volume, fast paced call center environment
    Proven ability to work independently as well as a productive member of a team
    Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
    Knowledge of medical terminology a plus

    Conditions/requirements

    Work in 24 x 7 rotation shifts.
    5 days a week.
    In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays

    Apply via :

    cigna.wd5.myworkdayjobs.com

  • Procurement Clerk (Two Positions)

    Procurement Clerk (Two Positions)

    We are looking for a high calibre, self-driven, trustworthy, and dedicated Procurement Clerks (I and II) with a commitment to excellence to enhance our Administration Department. Reporting to the Procurement Officer, the primary goal of this position is to ensure quality goods and services are sourced in a timely and cost-effective manner as per approved procedures and policies with a view to meeting the conservancy needs.

    Key Duties and Responsibilities:

    Make phone calls and email follow-ups concerning submitted orders to the suppliers.
    Analyze quotations and select appropriate suppliers.
    Participate in the purchasing process from sourcing to delivery.
    Ensure that all bid analysis is correctly filled.
    Scanning of assorted analysis and saving of the documents to the appropriate/ designated folders in the system.
    Participate in filing of all the receipts, LPO, contracts, service level agreements.
    Participate in the purchasing process from sourcing to delivery by making sure all orders have been delivered in good order to the right place at the right time.
    Participate in compiling all the invoices, especially goods which are non-stock items, and ensure vendors are paid on schedule.
    Ensuring any wrongly supplied goods are returned to the supplier following the procurement policy in place.
    Sorting of any pending and unsupplied goods and services; and
    Perform any other duties as may be assigned from time to time.

    Job Specifications
    The job holder must possess:

    Certificate in Purchasing and Supplies/Procurement.
    1-year work experience in a similar role.
    Have demonstrated outstanding professional competence in procurement work.
    Knowledge of procurement procedures.
    Should possess excellent interpersonal communication skills.
    Proficiency in MS Office Suite.
    Be a team player and uphold collective responsibility.

    If you meet the above requirements and are interested in joining a team of hardworking staff, please send your resume and application letter to the address below indicating your salary expectation for this position. Provide your daytime telephone contact and contacts of three professional referees by April 28th, 2024.The Head of Human Resources Lewa Wildlife Conservancy Private Bag,
    Isiolo, Kenya
    OR Email: hr@lewa.org
    NB: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

    Apply via :

    hr@lewa.org

  • Curriculum Engineer – Cyber Security

    Curriculum Engineer – Cyber Security

    What you will do – Responsibilities:
    The Curriculum Engineer reports to the Senior Curriculum Engineer.

    Work with the Senior Curriculum Developer, students, and Classroom teams to prepare reports and proposals on the status, operation, testing and maintenance of a minimum of two courses.
    Work with subject matter experts to identify the target audience’s training needs for both product and B2B.
    Conduct interviews and focus groups with target audiences in order to create empathy maps, learner personas and learning journey maps for their relevant courses.
    Create fun and exciting learning experiences to match the design thinking for learners’ approach in learning solutions design.
    Decide and document the criteria used to track learners’ performance and develop assessment instruments.
    Excellent knowledge of learning theories and instructional design models. Lesson and curriculum planning skills.
    Planning, preparing, organizing, and executing subject-specific training activities, technical reviews/benches and other support events that contribute to holistic curriculum outcomes. 
    Assist in the collection and documentation of students’ requirements, development of user stories, learner profiles, content development and TMs retraining.
    Work alongside the Senior Curriculum Developer and SMEs/consultants to package and support the development and running of iterative experiments in preparation of new product releases (TMing new course experiments and M&E support).
    Occasionally first-level IT support (tier 1) to other departments like Tech. This includes but is not limited to analyzing and resolving or advising on learning tools problems (canvas) and third-party learning support tools/platforms (Hackerrank, Zendesk).
    Work with Senior CE in employing design thinking concepts while designing new courses. Identify learning gaps in employee skills and knowledge 
    Determine topics, objectives, and hours required for relevant programs
    Proactively review and give feedback on other team member’s work, and be receptive to iteration in order to produce high-quality courses
    Ultimately, curriculum designers ensure that our TMs/Instructors have the content and tools they need to succeed in their classroom roles.
    Facilitate short courses/masterclasses in the respective area of specialization. 

    What You Have

    1+ years of working experience in cybersecurity education, administration (blogs included) etc. 
    1+ years of experience and proficiency with Blackboard, Canvas, Camtasia, Captivate, Moodle or proprietary LMS.
    Led in the development & deployment of digital enterprise products in the market. 
    A degree or diploma in Computer Science/Software or any other relevant degree and Diploma in the field of digital products and services.
    Nice to have: Experience in data science (R and Python) and/or software development (Python & React) or any teaching experience in the tech-education space. 
    At least a CompTIA Security+ certification or equivalent.

    Apply via :

    docs.google.com

  • Nurse Aide Admission and Discharge Officer

    Nurse Aide Admission and Discharge Officer

    Requirements and Skills:

    Proven work one year experience as a Nursing Assistant or similar role.
    Excellent attention to detail.
    Great written and verbal communication. 
    Ability to carefully read and follow directions.
    Flexibility in work duties and schedule.
    Good teamwork skills.
    Ability to lift and move patients.
    Good foundation of clinical skills and knowledge.

    go to method of application »

    Please submit a cover letter and current CV to hr@valleyhospital.co.ke and the:

    Apply via :

    hr@valleyhospital.co.ke

  • Customer Service Reliever-Hospital

    Customer Service Reliever-Hospital

    Job Requirements

    Diploma in Front Office & Administration, Hospitality Management or any related course.
    Utalii College graduand is an added advantage.
    Attained a C or higher in your KCSE.
    Proficient in Microsoft Office.
    Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.

    Competencies and Skills Required

    Excellent communication and presentation skills.
    Enthusiasm and Reliability
    Ability to multi-task and work under pressure
    Highly adaptable
    Exceptional interpersonal skills
    Emotionally Intelligent
    Empathetic
    Strong customer centric skills

    Job Duties and Responsibilities.

    Maintaining a positive, empathetic and professional attitude towards clients at all times
    Primary point of contact within the hospital
    Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
    Welcoming, receiving, guiding and directing the patients around the hospital
    Filling and processing of application forms
    Investigate and respond to all customer enquiries promptly.
    Escalate complex queries to the appropriate functional area.
    Carry out customer and product related document processing
    Make customers’ experiences better by ensuring customer satisfaction
    Communicating with customers through various channels.
    Develops and maintains strong relationships with customers by providing support, information, and guidance
    Performing billing duties.
    Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
    Answer all incoming calls and redirect them or keep messages.
    Handling patients, referral sources, and administrative department inquires
    Assisting the doctors in booking appointments for the next visit of the patient.
    Entering patient information into a customer information system
    Serving as a backup when other employees are out due to absent staff members
    Any other duties as assigned.

     Interested applicants should send their detailed CVs and cover letters urgently quoting the job title (Customer Service Reliever-Hospital) as subject to careers@italgloballtd.com to reach us not later than 19th April 2024.

    Apply via :

    careers@italgloballtd.com