Job Experience: Experience of 1 year

Programme Analyst, Foresight; Strategic Planning Branch, Programme Division, Nairobi, P-1

Job Purpose:
The Programme Analyst, Foresight, will contribute to the UNFPA strategic planning areas of work. The incumbent will be responsible for:

Supporting the development and the operationalization of a strategy for institutionalising foresight within UNFPA
Supporting coordinating Foresight activities both internal and external to UNFPA
Supporting the foresight research and knowledge sharing activities
Supporting foresight capacity-building activities to equip staff with knowledge and skills to integrate foresight into programming and policy making
Performing other duties as required by the Chief of the Branch or the Director of the Division.

Qualifications and Experience:
Education:

Advanced university degree, preferably in economics, business administration, sociology, international development, public administration, and other related disciplines.

Knowledge and Experience:

Expertise in areas such as social work, development studies, public health, gender, law/human rights, international relations, and/or other related social science disciplines.
At least one year of relevant experience in foresight, public health or other related areas; prior experience in the field is desirable
Experience in humanitarian affairs and emergency relief management is an asset

Languages:

Fluency in English; knowledge of other official UN languages is desirable.

Apply via :

www.unfpa.org

November 5, 2024
Retail Supervisor

We seek proactive and customer-focused individuals to join our team as Retail Supervisor. As a supervisor, you will play a pivotal role in ensuring the smooth operation of our convenience stores, leading a team to deliver exceptional customer service and achieve operational excellence. The role offers continuous personal development opportunities through organized trainings & merit-based promotions.
Responsibilities:

Team Leadership:

Supervise and coordinate the activities of supermarket staff, including cashiers and retail assistants, to ensure efficient operations and adherence to policies and procedures.
Provide guidance and support to team members, promoting a positive work environment and fostering a culture of accountability, teamwork, and continuous improvement.

Customer Service Excellence:

Lead by example in delivering outstanding customer service, addressing customer inquiries or concerns promptly and effectively, and ensuring that customer needs are met with professionalism and courtesy.
Monitor customer feedback and satisfaction levels, proactively identifying opportunities for service improvement and implementing corrective measures as needed.

Inventory Management:

Oversee inventory control processes, including receiving, stocking, and rotating merchandise, to maintain optimal inventory levels and minimize out-of-stock situations.
Conduct regular inventory counts, reconcile discrepancies, and coordinate with vendors and suppliers to ensure timely stock replenishment.

Operational Efficiency:

Manage daily operations including, opening and closing procedures, cash handling, and scheduling of staff.
Implement and enforce company policies and procedures related to safety, cleanliness, and sanitation standards, ensuring compliance with regulatory requirements.

Performance Monitoring and Reporting:

Monitor key performance indicators (KPIs) such as sales, productivity, and customer satisfaction metrics, analyzing trends and identifying areas for improvement.
Prepare and present regular reports to management on operational performance, highlighting achievements, challenges, and recommendations for enhancement.

Qualifications and Requirements:

A certificate or diploma in any business-related field.
Proven experience in a supervisory or leadership role within the retail industry, preferably in a supermarket or grocery store setting.
Strong leadership and communication skills, with the ability to motivate and inspire a team to achieve goals and deliver exceptional customer service.
Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing issues.
Proficiency in computerized point-of-sale (POS) systems and inventory management software.
Flexibility to work evenings, weekends, and holidays as needed.

Submit your CV and cover letter outlining your relevant experience and why you are interested in joining our team as a retail supervisor by 5 pm on Friday 3rd May 2024.Hello Mart is an equal-opportunity employer and does not discriminate on any basis. We do not ask for payment at any phase of the recruitment process. Only shortlisted candidates will be contacted.

Apply via :

November 5, 2024
Retail Assistant

We seek proactive and customer-focused individuals to join our team as Retail Assistants. You will play a crucial role in ensuring a pleasant shopping experience for our customers. The role offers opportunities for continuous personal development through organized training & merit-based promotions.
Responsibilities:

Customer Assistance:

Greet customers as they enter the supermarket and provide assistance as needed.
Offer guidance and recommendations to customers regarding product locations, promotions, and special offers.
Respond promptly to customer inquiries and requests with professionalism and courtesy.

Maintaining Store Appearance:

Ensure the sales floor, aisles, and shelves are clean, organized, and well-stocked throughout the day.
Monitor and replenish merchandise as needed to maintain attractive displays and prevent out-of-stock situations.
Arrange products according to established guidelines and ensure proper labeling and pricing.

Safety and Security:

Maintain awareness of potential safety hazards on the sales floor and promptly address any issues to ensure a safe environment for customers and staff.
Monitor customer behavior and report any suspicious or unauthorized activities to management.
Adhere to safety protocols and procedures, including proper handling of equipment and hazardous materials.

Inventory Management:

Assist with receiving and unpacking merchandise, checking for accuracy, expiries and quality.
Conduct regular inventory counts and assist with stock rotation to minimize product spoilage and waste.
Collaborate with team members to identify and address inventory discrepancies.

Team Collaboration:

Work collaboratively with colleagues from various departments to ensure seamless operations and exceptional customer service.
Communicate effectively with supervisors and coworkers to share information, provide updates, and address any issues or concerns.

Qualifications and Requirements:

A certificate or diploma in any field
Proactive enough to undertake tasks without being told or foreseeing a need and addressing it.
Proficiency in both written and spoken English
Strong interpersonal and communication skills.
Attention to detail
Ability to follow instructions.
Flexibility to work evenings, weekends, and holidays as needed.

Kindly submit your CV and a cover letter outlining your relevant experience and why you are interested in joining our team as a retail assistant. The documents should be sent to hr@hellomart.co.ke by 5pm on Thursday 2nd May 2024.Hello Mart is an equal opportunity employer and does not discriminate on any basis. We do not ask for payment at any phase of the recruitment process. kindly note that only shortlisted candidates will be contacted.

Apply via :

hr@hellomart.co.ke

November 5, 2024
People & Development Assistant Channel Assistant Intern Communications Officer

Key Responsibilities

Assist with day-to-day operations of the HR functions and duties.
Provide clerical and administrative support to P&D executives.
Compile and update employee records (hard and soft copies)
Assist process documentation and prepare reports relating to personnel activities (staffing, recruitment,
training, grievances, performance evaluations etc)
Coordinate HR projects (meetings, training, surveys etc) and take minutes.
Act as a point of contact for employee inquiries and concerns, fostering positive employee relations Assist
with recruitment processes like coordinate communication with candidates and schedule interviews.
Assist in the administration of employee benefits, including health insurance, leave management, and other related programs
Assist in preparation of orientation for newly hired employees
Assist and maintain updated staff records in filing all staff HR records.
Assist staff exit processes including exit interviews and hand over of MSK property
Any other duties delegated by the P&D team members.

Qualifications:

Diploma or Degree in Human Resource Management or any other related Business Management studies
At least one year of experience of progressive generalist HR experience or in administrative position
Fast computer typing skills (MS Office, in particular)
Excellent organizational skills
Strong communications skills

Deadline: 10 th May 2024

go to method of application »

Suitable and qualified internal and external candidates should email one document combining an application letter and CV to pd@mariestopes.or.ke

Apply via :

pd@mariestopes.or.ke

November 5, 2024
Care Executives (Talent Pipeline for Future Opportunities)

Job Ref. No: JHIL104
Role Purpose
The job holder will handle inquiries from intermediaries, customers, and providers by understanding their needs, addressing their questions, resolving issues, and fulfilling requests. The role holder is expected to provide excellent service in all customer interactions and create memorable experiences.
Main Responsibilities

Delivery exceptional customer experience in all interactions on call and email by maintaining highest level of professionalism.
Manage urgent or critical cases promptly, coordinating immediate interventions and connecting with emergency services as needed.
Issuing preauthorization approvals for all outpatient, dental, optical, and inpatient cases.
Keep a clear complaint tracker and ensure timely resolution of all complaints and escalations.
Respond to potential/existing customer and intermediaries’ inquiries by providing and/or clarifying with the desired information.
Identify appropriate specialists, services, or community resources that can contribute to the member’s overall health and well-being.
Resolves complaints by clarifying issues and exploring answers and alternative solutions, implementing solutions, and escalating unresolved complaints.
Evaluate the healthcare needs, history, and current condition of members to develop a clear understanding of their healthcare requirements.
Ensure strict process compliance in line with the business lines objective.
Selling additional products by recognizing opportunities to cross-sell or up-sell new benefits.
Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures.
Generate reports on the various engagements and feedback collected. Contribute to quality improvement initiatives by providing insights and feedback to enhance care processes and outcomes.
Collaborate with dental professionals, specialists, and providers to coordinate and facilitate comprehensive dental care for insured members.
Review all treatment plans, ensuring they align with medical guidelines, member needs, and insurance coverage.
Engage with insured members to explain treatment options, address concerns, and support them throughout their healthcare journey.
Identify appropriate specialists, services, or community resources that can contribute to the member’s overall health and well-being.

Key Competencies

Empathy skills
Listening skills
Verbal communication
Attention to detail.
Good Interpersonal relationships
Ability to multi-task
Proficiency in optical terminology and eyecare processes.
Proficiency in dental data analysis and interpretation.
Proficiency in medical terminology.

Qualifications

Graduate from a recognized university or hold a diploma in nursing from a recognized medical teaching institution.
Proficient in the use of Microsoft Office suite and packages

Relevant Experience

Minimum of 1 year experience in a Call Centre environment.

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 5 th May 2024

Apply via :

Recruitment@jubileekenya.com

November 5, 2024
Junior Consultant-Knowledge Management Assistant – Nairobi

Support the coordination of Knowledge Management and Research initiatives:

Prepare and organize the gender profile focal points meeting.
Develop virtual content for the Africa website.
Promotes knowledge sharing within ESARO, including cross-country and cross thematic knowledge sharing through networks and communities of practice.
Conduct a study on The Status of gender equality in Universities in East and Southern Africa
Organize for the launch of the regional gender profile and identify, coordinate the participants, prepare presentations and talking points for the launch.
Create key messages for the infographics for the regional profile and collaborate with the communications team to ensure social media engagement and dissemination of the same.
Develop and compile quarterly data and statistics on thematic issues for quarterly knowledge series.
Contribute to and document new corporate knowledge sharing mechanisms.
Innovates and engages on new technology (multi-media) opportunities to receive, capture and share knowledge.
Support the development of online tools, surveys and other pilot projects, including those oriented toward collaboration and learning.

Dissemination of Knowledge products:

Develop publication dissemination strategies for the regional gender profile and the Status of gender equality in the universities report and ensure implementation.
Coordinate knowledge dissemination events for the regional profile and the status of gender equality in universities report.
Advise on dissemination formats that accelerate use and adoption of knowledge products.

Competencies
Core Values:

Respect for Diversity
Integrity
Professionalism

Core Competencies:

Awareness and Sensitivity Regarding Gender Issues
Accountability
Creative Problem Solving
Effective Communication
Inclusive Collaboration
Stakeholder Engagement
Leading by Example

FUNCTIONAL COMPETENCIES:

Ability to design qualitative and quantitative research projects.
Demonstrable gender research experience.
Excellent writing skills.
Solid familiarity with current Knowledge Management technologies, including social media-based systems.
Demonstrated capacity to strongly promote knowledge sharing and knowledge products and systems.
Good knowledge of gender issues and women’s empowerment issues.
Ability to organize and complete multiple tasks by establishing priorities.
Establishes, builds and sustains effective relationships with clients, demonstrating understanding of client’s perspective; anticipates client needs and addresses them promptly.
Model and promote transparency, honesty and openness.
Demonstrate understanding of client’s perspective.

Required Skills And Experience
Education and Certification:

Bachelors degree (or equivalent) in economics, gender, development studies, or in the field of social science or other relevant field.

Experience:

One year of relevant experience in development work, administrative or programme management/support.
Experience working on gender equality at national, regional and international levels is an asset.
Experience in working in a multicultural environment.
Experience in working in a computer environment using multiple office software packages is required.
Experience in the use of ERP systems, preferably Oracle Cloud, is desirable.
Experience in supporting a team is desirable.
Excellent analytical skills with strong drive for results and capacity to work independently.

Apply via :

jobs.undp.org

November 5, 2024
Project Administrator, Heroic Project, East Africa Kidney Institute (EAKI), Faculty of Health Sciences (FHS)

AD/4/83/24, 1 POST
Background
The University of Nairobi, through the East African Kidney Institute (EAKI) received an award from the US Department of the Army under the US Army Medical Research Acquisition Activity for funding to support the management of prostate cancer in Africa.
The Position
Reporting to the Principal Investigator, or his delegated authority appointee, the Study Administrator will be responsible for day-to-day personnel and operations administration. He/she will handle all official correspondence, procurement, maintenance of equipment, control of issue and usage of office supplies, record keeping, vehicle maintenance, communication and general running of the project activities
Responsibilities

Maintain personnel, facilities, supplies and equipment records
Ordering of supplies and liaising with suppliers.
Keep inventories of facilities, supplies and equipment.
Review transport/vehicle records from the driver on a daily basis
Review of office running expense records (from the receptionist)
Administration of transport, meetings and training sessions
Liaise with relevant offices to facilitate contracts and grant management.
Ensure employee welfare and safety
Keep the Program Coordinator informed of all decisions regarding personnel, supplies, facilities and equipment
Secretary to the Project Technical Team
Any other duties as may be assigned from time to time to support the program by the Principal Investigator.

Job Specifications

A Bachelor’s degree from a recognized university preferably in any of the following fields: Business Administration, Procurement Management, Information Computer Technology (ICT) or any other equivalent degree.
At least one (1) year of experience using computer packages such as Microsoft Word, Excel, PowerPoint, Publisher
Minimum one (1) year working experience in procurement and logistics, data collection on revenue preferably in a Government Agency or an Institution of Higher Learning.
High level computer and internet skills.
Excellent interpersonal skills, skilled group leader, organizational skills, ability to multi-task, ability to proactively identify and solve problems.

Terms of appointment

This is a position whose tenure is one (1) year contract renewable based on performance and by mutual consent. The salary is negotiable depending on the level of education and work experience.

NOTESCLOSING DATE: FRIDAY MAY 10, 2024

Apply via :

recruit-pahp@uonbi.ac.ke

November 5, 2024
Medical Billing Associate Acting Branch Manager Clinical Coordinator Incharge

Role Summary:
The medical billing associate role entails ensuring that all medical billing requirements from different partners are adhered to, and that all the requisite clinical and patient documentation is well captured in every invoice.
Responsibilities:

Thoroughly review claims for errors, accuracy, and completeness, rectifying any issues before submission to insurance companies. Provide direct feedback to medical centers/providers on identified errors.
Coordinate pre-authorization and eligibility verification processes, ensuring compliance with insurance guidelines. Train medical center staff on insurance guidelines and provide consultation for compliance.
Ensure timely dissemination of changes and communications from insurance partners to all medical centers. Maintain accurate record-keeping of invoices and communicate limits/exclusions to service points based on insurance guidelines.
Support medical centers by identifying capacity gaps and providing training in medical billing. Liaise with the credit team to review disputed claims and provide clinical justification for appeals to insurance.
Professionally respond to queries from insurance partners or medical centers regarding billing. Timely circulate memos to clinicians and clinical coordinators on new insurance guidelines.
Scrutinize rejected claims related to clinical issues, providing guidance and coaching to medical centers to minimize claim denials. Submit invoices through designated portals for processing.

Key requirements and attributes

Be a Clinical Officer at Penda.
1 year working experience at Penda.
A great champion of Penda Way demonstrating strong leadership skills.
A track record of great performance across all areas from the PR.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Claims Assistant Frontend Engineer Underwriting Intern

About the Claims Assistant Role

This role involves filing and processing claims into the company’s system, gathering and organizing files for audits and corresponding with insured individuals about obtaining the information necessary to file claims correctly.
The job holder is expected to demonstrate commitment and loyalty and perform all duties in accordance with the organization’s office routines and procedures, keeping in mind the overall business objectives.
The successful candidate will be required to start ASAP.

Duties and Responsibilities

Receive and process new applications for claims and handle customer service issues.
Review incoming claims to determine whether they are admissible based on the terms of the insurance policy as per the underwriter.
Verify the claims documents and submit them to the underwriters ASAP.
Communicate with the insured regarding claim status updates, payment schedules, and other relevant information.
Prepare detailed reports summarizing claims activity for internal use by management that are required on a monthly basis or as otherwise advised.
Maintain claim databases, including information about claim status, payouts, and related details.
Fill in the Incourage daily claims CRM system promptly and carefully.
Ensure proper documentation and timely processing of all claims.
Confirm all claims and refunds in cases of cash in lieu and update accordingly .
Maintain proper filing of claim documents.
Ensure compliance with all regulations.
Any other duty that may be allocated by management from time to time.

Requirements for the role

Bachelor’s degree in a relevant field.
At least 1 year of experience in a claims role.
Knowledge of insurance principles, regulatory requirements, policies, and procedures is essential. This includes understanding different types of insurance coverage.
Proficiency in computer applications such as Microsoft Office (Word, Excel) and Google Workspace is necessary.
Strong verbal and written communication skills are vital for interacting with clients, colleagues, and insurance providers. The ability to explain complex insurance terms and procedures clearly is important.
Being able to prioritize tasks, manage time effectively, and keep track of deadlines is important to ensure timely claim processing.
Strong problem-solving skills are necessary to identify solutions and ensure customer satisfaction.
Attention to detail in processing insurance claims.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Reservations Agent

The incumbent of this position is responsible to materialize the maximum number of requests and reservations.

Key Responsibilities

Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
Ensure clients’ satisfaction and adherence to Kempinski service standards.
Follow internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors.
Spot-check reservations made the previous day and check all VIP arrivals.
Follow the internal up-sell programme for Reservations department.
Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

Good knowledge of Opera PMS
At least 1 year of previous experience in a reservation’s role.
Excellent proficiency in and English, both written and spoken.
Sales and guest relations skills.
Detail-orientated.
Good communicator and listening skills.
Demonstrate energy and enthusiasm.
Ability to identify errors and proper reporting.

Apply via :

kempinski.pinpointhq.com

November 5, 2024