Jobs Kenya

Job Experience: Experience of 1 year

  • Cashier

    Cashier

    JOB DESCRIPTION

    Customer Service:

    Greet customers warmly and assist them with their purchases.
    Answer customer questions regarding products, pricing, and general inquiries

    Transaction Management:

    Process sales transactions accurately using the pharmacy’s system.
    Accept payments in various forms (cash, M-Pesa, Visa cards).
    Ensure all transactions are recorded and balanced at the end of each shift.

    Administrative Support:

    Assist in managing inventory by restocking shelves and checking expiry dates.
    Maintain cleanliness and organization of the cashier area and pharmacy counter.

    Compliance and Safety:

    Adhere to pharmacy regulations and safety standards.
    Follow procedures for handling and disposing of pharmaceutical waste and expired medications.
    Maintain patient confidentiality and respect privacy guidelines.

    Team Collaboration:

    Work closely with pharmacists and pharmacy technicians to ensure efficient workflow.
    Communicate effectively with colleagues to resolve customer issues and ensure customer satisfaction.
    Participate in training programs to stay updated on pharmacy products and services.

    Qualifications:

    Diploma in Accounting or any other related field.

    Previous experience in retail or customer service preferred.

    Basic math skills and familiarity with handling cash transactions.

    Strong communication and interpersonal skills.

    Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

    Knowledge of pharmaceutical terminology and products is an asset.

    Apply via :

    rangechem.co.ke

  • Trade Development Representative (TDR) (Kilifi,Lamu Main Land,Bamburi,Ferry,Mtongwe,Lunga Lunga)

    Trade Development Representative (TDR) (Kilifi,Lamu Main Land,Bamburi,Ferry,Mtongwe,Lunga Lunga)

    Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative.
    Reports to: Area Sales Manager
    Location:  Mombasa( Kilifi,Lamu Main Land,Bamburi,Ferry,Mtongwe,Lunga Lunga )
    Job purpose
    To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.
    Key Responsibilities

    SSO & Agent Recruitment & Mapping – Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
    Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
    Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
    AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
    Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
    Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

    Qualifications- Academic and Professional

    Diploma or Bachelor’s Degree in Business, Marketing or related field

    Experience

    At least 1 year experience in sales and distribution role in an FMCG or Telcos

    Competencies

    Customer focus
    Influencing and negotiation skills
    Networking and building partnerships
    Analytical thinking

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with TDR  and preferred location on the Subject line.Candidates MUST indicate their preferred location.

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Bids Assistant

    Bids Assistant

    Job Summary

    The primary function of the Bids Assistant position call be to perform all aspects of proposals and Tender preparation, ensuring quality, compiling bids and ensuring that are submitted in a timely manner.
    In collaboration with the Business Development Team and developing tender and prequals budgets.
    This high-impact role will work across functions and, interact with other departments, partners and senior Management.

    ROLE OVERVIEW
    As Bids Assistant, you will be responsible for:

    Perform all aspects of proposals, Prequalification, EOIs, Tender preparation, ensuring quality, compelling bids are submitted in a timely manner.
    Review all customer requirements to ensure that they are met in the proposal ,Prequalification, EOIs and Tenders and collaborate with a wide variety of involved parties to include all necessary information within the proposals.
    Ensure the Company is represented during Tender opening meetings.
    Ensure Tender application, Prequalification, EOIs are summited on timely basis and financials kept confidential
    Assist team in the preparation of new business materials including RFQ/RFP responses, new business meeting pitch and prep, presentations, etc.
    Create the annual marketing plan/budget
    Set up meetings between client decision-makers and the company’s senior manager (s) where appropriate.
    Identify potential clients, and the decision makers within the client organization.
    Plan approaches and pitches. Work with the business development team to develop proposals that speak to the client’s needs, concerns, and objectives.
    Performs other duties as assigned which are in the best interests of the Company

    ESSENTIAL JOB ROLES, RESPONSIBILITIES AND KPIs
    Your duties and responsibilities include but are not limited to the following Key Result Areas:
    PROPOSAL AND TENDER DEVELOPMENT
    Proposal Development―Pre-qualifications, Targeted/customized Sales Proposals, Bids, RFPs, RFQs, Quotations, Proofs of Concept (POC)
    Key Performance Indicators

    Percentage of proposals completed and submitted in time
    Percentage of proposals won/closed
    Percentage of bids that comply with the bid development procedure
    Number of winning proposal templates developed

    TEAM SUPPORT/COLLABORATION

    Build & maintain effective working relationships with peers, team members & members from other departments
    Work closely with business development, sharing knowledge, discussing ideas and helping the team to achieve targets
    Develop strong and effective working relationships with the Service delivery teams
    Timely and effective communication with other team members including those from other departments
    Mentoring and coaching Business Development Executives especially with crafting use cases, concept notes, EOIs, Prequalification and marketing messages
    Collaborate with HR, Country Manager and other key staff to source, interview, select, hire and onboard Marketing staff based on sound business cases
    Conduct performance appraisal for self and subordinates and provide regular, constructive feedback and reinforcement regarding performance
    Motivate and reward subordinates and give recognition/credit for good performance and sanctions/ penalties for dismal performance
    Work with technical team and other staff to meet customer needs.

    Key Performance Indicators

    Harmonious working relationships with subordinates and other staff
    Demonstrable teamwork

    PROFESSIONAL AND PERSONAL DEVELOPMENT

    Acquire necessary knowledge and skills to enable better execution of duties either through self-sponsorship or requesting for training facilitation from the Company in consultation with the supervisor and HR
    Attend industry and partner events like courses, seminars, webinars, conferences, etc to improve on product knowledge and be able to position them better
    Identify the skill gaps that need to be filled both by you and your subordinates and make recommendations to Management with a plan for training or coaching
    Support, coach and mentor subordinates or new team members

    Key Performance Indicators

    Technical proficiency in the execution of duties
    Excellent performance/achievement of goals and targets Number of role-related qualifications/certifications attained

    COMPLIANCE WITH ORGANIZATIONAL POLICIES

    Execute your roles and responsibilities in accordance with the Company’s policies by implementing existing procedures or coming up with new ones that are deemed to contribute to continuous performance improvement
    Ensure all internal and external publications and marketing materials are consistent with Company corporate branding and culture
    Practice and maintain a professional/company dress code and neat personal appearance at all times during working hours

    Key Performance Indicators

    Full compliance with company procedures and other company policies
    Consistent brand image

    Supervisory Responsibility: Interns and Bid assistants trainees
    Critical Relationships: (key internal staff to work with to deliver role): Business Development team, Technical Operations team, Service Delivery team, Finance team, Human Resources and Administration team, Clients, media, partners, sister companies etc
    Education / Knowledge / Experience Needed:

    Diploma or Bachelor’s degree in the field of Business or any relevant course
    At least 1 year experience in Tender Preparations
    Proven ability in targeting new business opportunities;
    A positive and determined approach to researching and analyzing new business opportunities.
    Solid technical background, with understanding or hands-on experience in Tenders, EOI and pre-qualification preparations

    Interested and qualified candidates should forward their CV to: careers@millenium.co.ke using the position as the subject of email before Noon Friday 21st June 2024.

    Apply via :

    careers@millenium.co.ke

  • Customer Experience Internship

    Customer Experience Internship

    MAIN PURPOSE OF THE INTERNSHIP:
    Join us for a 3-6 month program offering personal and professional growth as you work with experienced team members. We are looking for two (2) interns to be part of our customer experience team.
    During this time, the intern is expected to learn to confidently and knowledgeably provide the full suite of CarePay customer service offerings (e.g., call inquiries, frontline, and backline customer support) to all parties contacting CarePay via the customer service hotline, social media, and other contact modes.
    The intern will provide efficient and professional service to CarePay customers through prompt, courteous, and accurate responses to inquiries. He / She will help maintain our existing customer base by building customer loyalty through effective problem-solving and customer care, while adhering to all service standards laid down by CarePay.
    EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES:

    Higher Diploma in a related field
    At least 1 year of experience in Operations or Customer Service
    Strong customer relationship experience
    Solid understanding of customer service and operations
    Experience working within a customer relations environment, preferably in a call center (working in healthcare insurance preferred)
    Typing skills (at least 30 words per minute preferred)
    Excellent telephone skills
    Excellent conflict resolution skills
    Technical skills (preferably with telephone and order booking systems)
    Excellent communication skills, both spoken and written
    Excellent negotiation and interpersonal skills
    Mental alertness
    Assertiveness

    Physical Demands and Working Hours:

    Willingness to work weekends and/or night shift
    The intern should be available for the period of the internship.

    Apply via :

    carepay.bamboohr.com

  • UAS Flight and Ground Instructor – Fahari Aviation Principal Quality Assurance Engineer

    UAS Flight and Ground Instructor – Fahari Aviation Principal Quality Assurance Engineer

    Brief Description
    The candidate will be responsible for the overall direction and performance of the UAS operations during ground and flight training including mission planning, execution and briefing, debriefing, aircrew resource management, ground and flight safety. The instructors must have an understanding of and comply with KCAA Regulations applicable to the airspace where the UAS operates. The instructor is the Pilot-in-Command of the ATO’s Unmanned Aerial Vehicles during training.
    Detailed Description
    Principal Accountabilities (Responsibility)

    An instructor’s primary duty is the safe and effective operation of the UAS in accordance with the manufacturers’ approved flight manual, KCAA regulations and company policy and procedures. He/ She must remain knowledgeable of all KCAA regulations; UAS manufacturer’s flight manual and bulletins and company policy and procedures.
    Instruct students in curriculum using current instructional strategies appropriate to the subject matter to assure highest quality for both ground and flight instruction.
    Ensure syllabus, supply list and lesson plans are current prior to each class taught.
    Prepare and distribute syllabi which inform students about course requirements, grading requirements, testing assignments, attendance policy, and other information for each course assigned.
    Organize concepts to be taught in a logical and understandable manner covering all objectives outlined in the course syllabus and use appropriate assessment tools to ensure learning.
    Prepare, administer, and grade assignments and examinations in a timely manner to inform students about their progress. Submit and maintain accurate records of grades and attendance.
    Defines, plans, organizes coordinates and executes flight plans, schedules airspace resources and other aspects of flight operations.
    Utilizes various manuals such as the UAS User manuals and guides and other documents and reports to ascertain factors such as aircraft weight and balance, fuel supply, route, schedule, and mechanical reliability.
    Develop and verify procedures for use with new aircraft features and participates in the development of operational and safety procedures and training syllabus coursework.
    Maintenance of the UAS equipment and related equipment.
    Provide technical and operational expertise for training hardware and software development, testing, and utilization.
    Maintain current UAS certifications and other professional certifications as an instructor.
    Performs other duties as assigned or required.

    Job Requirements
    Qualification (Minimum)  

    Diploma in any field.
    KCAA or any ICAO Contracted state Remote Pilot License (Multirotor or Fixed Wing).
    KCAA or any ICAO Contracted state Instructors Rating.
    Valid Kenyan Driving License.
    Additional UAS type rating and Knowledge in UAS applications such as use of drones for inspections, geological mapping, aerial photography surveys construction; utilities, pipeline, etc. are an added advantage.
    1 year experience in training in UAS.
    At least 50 logged in flight hours.

    Additional Details
    Other Skills

    Relevant understanding of current KCAA UAS Regulations.
    Good computer skills.
    Ability identify and implement engaging teaching methods. Experience with online modalities preferred.
    Legible handwriting.
    Must demonstrate effective people skills, communication skills and professionalism such as prepared, reliable, responsible, punctual, etc.)
    Good interpersonal skills and the ability to maintain confidentiality and deal with crisis situations in an appropriate manner.
    Must exercise tact, good judgment and sensitivity both in-person and on the telephone.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Chef de Partie (Pre-Opening)

    Chef de Partie (Pre-Opening)

    Job Description
    As our Chef de Partie, you’re essential in crafting the culinary experiences that define Novotel Nairobi Westlands. Your responsibilities include:

    To manage your Kitchen section with regard to supervision of food preparation and service according to set standards, customer satisfaction and high level of sales in line with company policies and regulations
    Organizing and maintaining your section of the kitchen with precision and care.
    Managing kitchen orders and providing constructive feedback to improve processes.
    Training and leading your team, ensuring clear communication and delegation of tasks.
    Responsible for guiding the Demi Chef de Partie and Commis and in the performance of their jobs in accordance to Hotel policies and procedures
    Overseeing your designated kitchen area and assisting other sections as needed. Upholding the highest standards of hygiene and safety in the kitchen.
    Responsible for ensuring daily storeroom requisitions and sufficient supplies during Kitchen operation are rotated and used in a FIFO system.
    Responsible for the proper maintenance and good working order of all equipment
    Responsible for consistently implementing policies and procedures in operating the kitchen
    Responsible for establishing and maintaining high sanitation standards in the kitchen

    Qualifications

    Diploma in Culinary Arts or related field.
    Minimum 1 year experience in a similar position
    Your knife skills are top-notch, across butchery, seafood, poultry, and dessert preparations.
    You have a keen eye for detail and a commitment to presenting high-quality dishes.
    Your knowledge of kitchen operations is solid, and you’re passionate about culinary arts.
    Strong communication skills and the ability to manage conflicts effectively are among your strengths.
    You’re capable of thriving in a fast-paced environment and work well with a diverse team.

    Apply via :

    jobs.smartrecruiters.com

  • Senior House Officer/Medical Officer, Critical Care Unit

    Senior House Officer/Medical Officer, Critical Care Unit

    Job Purpose
    The Critical Care Senior House Officer (SHO) will perform clinical functions within the Critical Care units of the Aga Khan University Hospital – Nairobi. The SHO’s clinical duties will include assessment and management of Critically ill patients in the Medical-Surgical Intensive Care Unit and the High Dependency Unit in the Hospital under the supervision of a Critical Care Consultant.
    The Critical Care SHO will report to the on-call Critical Care Consultant for clinical duties and to the Medical Director of Critical Care for administrative duties.
    Key responsibilities
    Assess and manage patients:

    Participate in daily multidisciplinary rounds in the ICU & HDU per the monthly schedule/rota under the supervision of the Critical Care Consultant.
    Perform Critical Care procedures within their defined competence in the ICU & HDU under the supervision of the Critical Care Consultant.
    Assess and examine patients, order and interpret diagnostic studies, develop care plans, update patients, their families, primary care providers and other consultants. This will be done under the supervision of the Critical Care Consultant.
    Consultation outside the Critical Care Units: Assist in the initial assessment and triage by telephone, other electronic means or in person of potential critical care patients by providing assessment, management, and triage advice to non-critical care medical providers. This will be done at the direction and supervision of the Critical Care Consultant.
    Participate in the review and development of appropriate policies and procedures for patients’ health care to formulate best practice guidelines.
    Participate in the meticulous use of resources by working closely with other members of the clinical care team to reduce errors and waste, improve skillfulness and resource utilization.
    Participate in departmental research and academic activities, institutional quality improvement and patient safety activities by occasionally presenting in weekly Morbidity and Mortality meetings for the section of critical care.
    Perform other duties as may be assigned by Critical Care Medical Director as well as participating in all team efforts as departmental (DOM) and sectional (Critical Care) needs arise.

    Qualifications, Experience and Skills required:

    Bachelor of Medicine and Bachelor of Surgery (MBChB) or equivalent
    Successful internship completion plus one-year post-internship experience
    Registration by the Kenya Medical Practitioners and Dentists Council
    Have valid Basic Life Support & Advance Cardiac Life Support (BLS & ACLS)
    Basic computer skills required; electronic medical record knowledge is an added advantage.
    Demonstrates competency and dexterity with all equipment utilized in the hospital environment
    Demonstrates Clinician traits of honesty, integrity, compassion, patience, responsibility, respect for others, self-awareness, logical thinking and intellectual curiosity, while applying ethical principles appropriately.
    Seeks and accepts advice and adheres to deadlines
    Good communication skills and a good team player
    Punctual and respects commitments made
    Good Counseling and patient education skills
    Ability to manage work related stress
    Able to work with minimal supervision while being punctual and accountable.

    Apply via :

    aku.taleo.net

  • VRM Compliance Officer

    VRM Compliance Officer

    PURPOSE
    This role holder will be responsible for driving Efficiency, Customer Experience, Digital adoption, and operational rigor within the VRM. This is a strategic management role where the holder will be required to identify and implement initiatives and come up with ways to monitor/measure success to ensure realization of benefits arising from operational efficiency, service and digital uptake.
    KEY ACCOUNTABILITIES (DUTIES & RESPONSIBILITIES)

    Achieve the set accuracy targets for all customer instructions / applications -New to Bank and existing (Accounts, Loans, Cards and Mandate changes)
    Undertake effective call backs for all KYC documentation received from customers as per the current TAT and in line with the existing standards
    Through regular training / coaching, empower VRM Team and Branch teams with the pre-requisite knowledge and skills in customer experience, and operational rigor excellence in all aspects of processes undertaken (KYC, Compliance, Product requirements, Service etc)
    Manage the application processing, issuance and authorization of DLS applications, credit cards
    Scanning and tracking of processed customer instructions to the processing centre to ensure the set TAT is met.
    Partner/collaborate with the Branch Operations Office / Manager to drive sales and revenue growth
    In conjunction with the Virtual relationship managers’ drive customer win back initiatives e.g. reactivation of inactive accounts and account funding
    Share knowledge, experience and best practice with all VRM Team members and staff in the branch.
    Ensure staff have required tools and resources to deliver effective customer experience
    Responsible for E2E VRM and branch customer complaints and queries resolution as per the complaints and queries procedure.
    Ensure customer instructions are properly monitored and actioned within the SLA’s.
    Identify thematic customer issues, root causes and in conjunction with the VRM/Digital/credit team come up with SMART actions to address the identified issues.
    Continuously identify and support development and delivery of relevant training programs for VRM and Branch staff
    Support the VRM on agreed strategies on Digital Loans Adoption across the various channels – working together with the Channels team
    Together with VRM Mangers, create ownership of the VRM/branch performance targets. Agree and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.
    Partner with the VRM and the branch teams in supporting the branch to achieve its customer retention objectives
    Support VRM staff through seeking dispensations, Appeals, CRB Reports and any other support in product processing
    In conjunction with the Manager/VRMs and Branch teams, build and develop a high performing and motivated staff team by creating a conducive work environment, teamwork and effective succession opportunities to ensure maximum productivity
    Support in resource planning and providing regular feedback on performance
    Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of Sales and branch staff.
    Record Keeping-Fillings and archiving of departmental records-shared folder
    Effectively support in managing, mobilizing and coordinating VRM Team resources (Equipment, safe environment etc.) to achieve the common goals

    Person Specifications

    Diploma/Higher Diploma holder. Undergraduate degree will be an added advantage.
    At least 1 year working experience in a Sales/Retail Banking environment
    Strong communication, presentation, and negotiation skills
    Thorough understanding of the banking systems
    Excellent comprehension of the Banks Policies, Processes and Procedures
    Team player
    Good analytical skills and ability to think outside the box.
    Team player with excellent interpersonal skills
    Good computer skills

    Apply via :

    imbank.bamboohr.com