Jobs Kenya

Job Experience: Experience of 1 year

  • Direct Sales Agent Patient Safety Specialist Senior Infrastructure & Hardware Analyst

    Direct Sales Agent Patient Safety Specialist Senior Infrastructure & Hardware Analyst

    Job summary/ Job purpose/ Role Intent:
    To market and sell our client’s products and services to all customers in a professional manner.
    The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.
    Key Responsibilities

    Generate Sales – as per Targets – for Airtime, Acquistions & Devices
    Monitor our client’s inventory and consignment stock for accurate balance of inventory movements and physical stock daily
    Manage daily cash float and account for daily sales
    Support and implement the customer experience improvement strategies for increased sales
    Offer technical support to customers especially on configuration of data devices

    Principal Outputs for this role

    Revenue – Achieve set targets in Airtime, Routers, Handsets
    Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
    Quality Acquisitions – in terms of FRA, ARPU
    Brand NPS –

    Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index
    Ticketing Customer Escalations & Offering First Level Resolution

    New Business Development –

    Looking for new leads & closing them,
    Document, Track, Manage, & Grow Individual Customer Database Portfolio

    Requirements
    Qualifications- Academic and Professional

    Diploma/Bachelor’s Degree in Business, Marketing or related field

    Experience

    At least 1 year experience in sales

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Global Graduate, Marketing

    Global Graduate, Marketing

    About the role:

    The purpose of this role is to rotate within the marketing and sales department to gain enough experience to be absorbed within the company.

    Responsibilities

    In this position you will have hands on experience working within our sales team. You will have exposure to the following key areas; Business Analytics, Executing Promotional Strategy, Retailer NPD process and General Account Management.
    Supporting Promotional Strategy both internally and externally from forecasting to retailer promotional forms.
    Working closely with Marketing and Category Management to recommend new ranges to the retailer and submit the retailer forms in the New Line process.
    Gathering, interpreting and sharing insights on promotional activity and NPD listed within the accounts.
    Collating and preparing data, presentations, materials needed for meetings with Buyers and Top-2-Top meetings.
    Working alongside customer marketing in the organisation and preparation of brand days.
    Supporting the account manager within the internal planning process with forecasting, financial promotional planning and financial accrual process.

    Experience You’ll Bring

    BCom Accounting + Hons
    Min. 1 year work experience in marketing field (preferably within FMCG industry)
    Strong Computer skills, Microsoft Office,

    Behaviors You’ll Need

    Adaptability
    Values others, and cultures
    Self-starter and acts with integrity

    Apply via :

    .com

  • Unit Manager

    Unit Manager

    We are looking for a UNIT MANAGER who can start immediately to Manage our new Product’s (ZIDISHA BIASHARA LOANS) branch in Pipeline.

    Roles and responsibilities.

    Product Strategy and Development: Craft a compelling product strategy for Zidisha, ensuring it aligns with the broader goals of Phoenix Capital Limited and the specific needs of our target demographic.
    Market Research: Conduct thorough market research to understand the financial needs and challenges of low-income and small-scale business owners in Kenya.
    Product Briefing: Develop detailed product briefs that outline Zidisha’s objectives, features, benefits, and unique selling points.
    Loan Policy Development: Create comprehensive loan policies for Zidisha that are compliant with regulatory standards and tailored to the risk profile and needs of our clientele.
    Target Setting and KPI Monitoring: Establish clear targets for product performance, adoption, and financial sustainability. Implement a robust framework for monitoring KPIs to ensure product success and alignment with business objectives.
    Team Recruitment and Leadership: Lead the recruitment efforts for building a high-performing product development team. Provide leadership, direction, and mentorship to team members.
    Stakeholder Management: Engage and manage relationships with internal and external stakeholders, including regulators, partners, and customers, to ensure product viability and market fit.
    Training and Support: Develop training programs for sales and customer support teams to ensure deep product knowledge and effective market penetration.
    Collaborate with marketing, sales, and other departments to align product development with overall business objectives.
    Work closely with design, engineering, and quality assurance teams to ensure seamless product development.
    Risk Management: Identify potential risks associated with Zidisha 
    Feedback Loop Management: Establish mechanisms for gathering and analyzing customer feedback to facilitate continuous product improvement.
    Budgeting and Resource Allocation: Develop and manage budgets for product development projects as well as Allocate resources efficiently and effectively.

    Qualifications

    This position will suit qualified degree holders, preferably in a business-related discipline from a recognized university.
    A minimum of 1 years of microfinance experience, specifically dealing with SME Short-term unsecured loans.

    Your application must include a detailed CV, a daytime phone contact, valid email address and the names and telephone contacts of three professional referees. Send your applications to magdaline@phoenixcapital.co.ke cc zulfah@phoenixcapital.co.ke

    Apply via :

    magdaline@phoenixcapital.co.ke

  • Project Assistant, Technology and Human Rights

    Project Assistant, Technology and Human Rights

    JOB PURPOSE
    This position is responsible for supporting the project lead in executing operational and administrative tasks under the project on “Human Rights Impact Assessment of Health Sector Digitalisation in Kenya”.
    DUTIES AND RESPONSIBILITIES

    Provide operational support in all phases of a project diligently.
    Assist the project lead by communicating with all the involved parties and managing the timeline and deliverables of the projects.
    Assist in day-to-day administrative tasks of the project as may be assigned by the project lead.
    Help draft project execution and administrative documents.
    Help in coordinating and preparing for meetings, conferences, workshops and training.
    Assist notifying relevant project stakeholders and informing them of meeting schedules and locations.
    Booking venues for meetings, conferences and sending out meeting notifications.
    Assist in preparing meetings, taking down notes and preparing meeting reports.
    Assist in updating project logs with the progress of undertaken assignments.
    Assist in gathering project data, organising and managing documentation.
    Assist in drafting project reports and presentation.
    Assist in handling logistics for project-related activities.
    Assist in making an assessment and reviewing the status of projects and providing recommendations to the project lead on approaches and procedures for project implementation.

    SKILLS, EXPERIENCE AND MINIMUM QUALIFICATIONS

    Bachelor’s Degree in Project Management or equivalent from a recognized institution.
    1 year experience in a similar position.
    Good organizational, interpersonal and communication skills
    Excellent writing, analytical, research and presentation making skills 
    Ability to work in stressful and demanding environments
    Problem solving skills
    Computer literacy
    Team player
    Met the requirements of Chapter Six of the Constitution of Kenya.

    DURATION

    The contract will be for a duration of six (6) months.

    REMUNERATION

    This position will attract a gross monthly remuneration of Kshs. 64,614.00.

    If you possess the above qualifications, please apply online through the KNCHR recruitment portal by 11th July 2024.Please note that it is a criminal offence to provide false information in the application. Canvassing in any form will lead to automatic disqualification.KNCHR is an equal opportunity employer which offers a competitive remuneration commensurate to qualifications and experience.KNCHR is committed to implementing the provisions of the Constitution – Chapter 232 (1) on fair competition and merit, representation of Kenya’s diverse communities and affording equal employment opportunities to men, women of all ethnic groups and persons with disabilities. Therefore, qualified intersex persons, persons with disabilities, persons from marginalized communities and the minority groups are encouraged to apply. Only shortlisted candidates will be contacted. KNCHR does NOT have recruitment agents and does NOT charge a fee at any stage of its recruitment process. Report any incident of extortion to KNCHR or to the Police.    

    Apply via :

    recruitment.knchr.org

  • Call Center Representative

    Call Center Representative

    We’re looking for detail-oriented and thoughtful people to join our growing international team!

    Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner.
    Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

    ESSENTIAL DUTIES

    Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
    Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPIs
    Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.
    Liaison with other departments to resolve customer issues
    Communicate effectively and with a positive tone with peers and your manager
    Contribute to a high-performance and friendly workplace culture
    Identify and assess customers’ needs to achieve satisfaction
    Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
    Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
    Strong knowledge in understanding of the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
    Deliver on your promises and obligations to drive an exceptional customer experience,

    MINIMUM REQUIREMENTS

    Minimum 1-year proven experience as a call center representative in a BPO
    Excellent written and verbal English communication skills, English Language must be clear, with no native accent
    Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
    We operate 24/7 and work on a rotating roster – you must be OK to work weekends on any allocated shift
    Empathetic and display the necessary soft skills required for customer support
    Ability to take ownership of the situations
    Happy to be empowered to work with little supervision
    Able to work in a fast-paced environment
    Ability to multitask and not get frustrated
    Track record of achieving KPIs and delivering strong CSAT scores

    INTERNET AND DEVICE REQUIREMENTS

    Minimum 15mbps wired internet connection
    Minimum i5 processor or i3 processor 6th generation
    Minimum 8GB Ram
    Wired headset
    Quiet working environment
    (NO CHROMEBOOKS, NO LINUX OS)

    BENEFITS

    The flexibility of working from home without having to go to the office
    An international and diverse work atmosphere 🙂
    Extensive opportunities to learn from, and work with high-performing colleagues in a fast-paced environment

    Apply via :

    influx.com

  • Administration Assistant

    Administration Assistant

    About the job

    The Admin Assistant will provide administrative support to the Regional Office on the full range of the Administration Service areas.
    These include travel bookings, accommodation, payment of invoices, visa processing and administrative filing.

    Your main duties and responsibilities will be:

    Maintain office supplies and stationary
    Ensure timely payment of admin vendors
    Provide admin support for conferences and seminars
    Arrange staff travel for regional & international travel.
    Provide support to RO and visiting teams with visa processing and advise visitors accordingly on requirements for various visas.
    Maintain flight tracking records
    Monitor the performance of approved travel agents
    Maintain monthly reports on tickets issued, and hotel reservations in the travel tracker.
    Receive, screen and welcome visitors and direct them to relevant staff
    Receive, record, and distribute all incoming correspondence and deliveries

    About you
    To be successful in this role we expect you to have a minimum of 1 year’s relevant experience in Administration in an NGO. Moreover, we also expect the following:

    Positive attitude and service oriented.
    High level of personal initiative and ability to work with minimum supervision.
    Experience in providing administrative support for events and trainings
    A proven systematic approach to maintain tracking systems for admin work processes
    Diploma in Business Administration or equivalent professional qualification

    In this position, you are expected to demonstrate DRC’ five core competencies: 

    Striving for excellence: You focus on reaching results while ensuring an efficient process. 
    Collaborating: You involve relevant parties and encourage feedback. 
    Taking the lead: You take ownership and initiative while aiming for innovation. 
    Communicating: You listen and speak effectively and honestly. 
    Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

    Apply via :

    job.drc.ngo

  • Consultant Paedetrician Internal Medicine Consultant

    Consultant Paedetrician Internal Medicine Consultant

    Job Summary:
    Reporting to the Director Medical Services, the holder will offer specialized paediatric health care by carrying out investigations and procedures necessary to establish a diagnosis, make recommendations and provide holistic treatment in AGC Tenwek Hospital.
    Duties and Responsibilities:

    Providing sub-specialized neonatology services to patients Schedule relevant staff to meet operational and medical care requirements of neonatology follow up clinic and the patients
    Initiating and managing healthcare projects and programs Developing intervention activities and programs for training health professionals in community health and health management in hospitals/health facilities
    Ensure the proper input of treatments and neonatology patient data into HMIS and maintain a database of outcomes of neonatology patients per national standards
    Define and manage standards of medical care and service provision for inpatients NICU and PICU as related to optimizing and improving care for neonates and premature babies
    Promote new as well as existing programs and services to paediatric patients and the community in relationship to neonatology care and fitness.
    Initiating and coordinating operational and clinical research.
    Facilitating implementation of research findings to improve quality of paediatric service delivery.
    Coordinating and providing specifications for procurement of health commodities
    Ensuring adherence to health standards and guidelines
    Facilitating training and development of paediatric medical services staff.
    Coordinating capacity development and performance management.
    Perform any other duties as assigned from time to time as elaborated by the Director of Medical Services or designate.
    AGC Tenwek Hospital is a Christian Community committed to excellence in provision of Compassionate Healthcare, Spiritual Ministry and Training for Service to the Glory of God.
    The Hospital is seeking to recruit highly motivated, ministry minded, born again Christians with good standing, demonstrating spiritual maturity, integrity and a calling to serve to fill the following positions:

    Qualifications and Professional Requirements

    Bachelor of Medicine and Bachelor of Surgery (MBChB) degree from an institution recognized by Medical Practitioners and Dentists Board.
    Master’s degree in Paediatrics and Child Health.
    Registration with the Kenya Medical Practitioners and Dentists Board.
    Current retention certificate
    Valid Practice License.
    Recognition as a specialist by the KMPDC
    Proficiency in computer applications.
    At least one year of working experience as a Paediatrics and Child Health Specialist in a busy hospital.
    Must be a born again and committed Christian with evidence of maturity in faith.

    go to method of application »

    Interested candidates who meet the above criteria should send their applications to recruit@tenwekhosp.org on or before 10th July 2024 with the position being applied for as subject line. enclosing their Resume, Cover Letter & Statement of Faith* Only shortlisted applicants will be contacted.We do not charge any fee for receiving your CV or for interviewing and all communications will be done through official line and email.

    Apply via :

    recruit@tenwekhosp.org

  • Account Executive

    Account Executive

    Are you an excellent account executive with at least a year of experience in this or a similar field? Then Zilojo could be the place for you!

    Send us your CV at info@zilojo.com before the 5th of July

    Apply via :

    info@zilojo.com