Jobs Kenya

Job Experience: Experience of 1 year

  • Application Support Engineer

    Application Support Engineer

    Required Qualifications

    Bachelor’s degree or equivalent professional certification in computer science, software engineering, or related field
    At least one year of experience in application support, troubleshooting, and debugging
    Proficient in JavaScript, HTML, CSS, and REST APIs
    Familiar with Microsoft 365 web applications, ideally Dynamics 356 suite (Finance & Operations, Sales Hub)
    Knowledge of Sharepoint development and administration, including web parts, workflows, and permissions
    Proactive communicator, sharing and summarizing progress with manager on a daily basis
    Willing to learn new technologies and tools

    Primary Responsibilities

    Identify and resolve software issues, bugs, and errors that affect the functionality and performance of the enterprise tools, and report the root causes and solutions to the Lead Analytics Engineer
    Customize and enhance the user interface, features, and workflows of the software tools in response to user feedback & specific business needs. Demonstrate the added value and benefits of the customization to the stakeholders
    Develop and maintain documentation, manuals, tutorials, and FAQs for the software tools, and conduct training sessions for new and existing users to increase their proficiency and satisfaction
    Collaborate with CBE data professionals and CrossBoundary Group IT specialists to ensure the security, reliability, and compatibility of the software tools with the data infrastructure and systems, and follow the best practices and standards for data governance and quality
    Keep abreast of the latest updates, trends, and best practices in Microsoft 365 development and administration, and suggest improvements and innovations for the software tools that align with the business goals and strategies

    Apply via :

    crossboundary.applytojob.com

  • Customer Service Representative – Portuguese Speaking

    Customer Service Representative – Portuguese Speaking

    What are your main responsibilities?

    You are responsible for the client communication for designated account relationships and Contracts.
    You are required to response to the client on timely manner providing full and accurate information in one go.

    Main Duties / Responsibilities

    Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
    Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
    Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
    Mails or routes claim forms and supporting documentation to various units for final processing.
    Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
    May seek assistance with complex customer services issues.

    Qualifications

    Must have a diploma or bachelor’s degree certificate
    Excellent English written and oral communication skills
    Portuguese written and oral skill is a must
    Exceptional organizational and time-management focus
    Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
    1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
    Ability to perform in a high volume, fast paced call center environment
    Proven ability to work independently as well as a productive member of a team
    Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
    Knowledge of medical terminology a plus

    Conditions/requirements

    Work in 24 x 7 rotation shifts.
    5 days a week.
    In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays

    Apply via :

    cigna.wd5.myworkdayjobs.com

  • MLE Field Officer-Temporary

    MLE Field Officer-Temporary

    Job purpose

    The Monitoring, Learning and Evaluation (MLE) Department plans to conduct a follow up study in the Dispensers for Safe Water program implementation communities.  The two months study aims to evaluate the DSW program reach and chlorine uptake. This is an exciting field position that enables you to interact with local community members as you collect data that informs the program to make justifiable decisions.

    Duties and responsibilities

    Data collection and quality

    Accurate and timely collection of Dispensers for Safe Water monitoring data, through the administration of questionnaire, collection of samples, and making observations, in the areas of operation, using electronic and/or paper instruments.
    Participate in bench-testing of electronic instruments as part of training and instrument improvement process
    Timely  information flow from the field to the Program Leadership by utilizing “soft feedback” tools.
    Participate in the data collection training of operation/program field staff.
    Support data flow process from the field to the office, by adhering to the data flow protocol.

    Stakeholder relationship

    Maintain cordial relationship with local stakeholders, including government officials and community members, through observation of meaningful and respectful engagement in the course of field work.

    Financial management

    Contribute towards the cost-efficiency of the organization and programs through accurate management of financial payments and expenditures in the field and at the office level.

    Communication

       On a daily basis share insightful feedback with the departmental and program leads based on field observations.

    Qualifications

    A minimum of Diploma in a social science discipline with a bias on statistics , environmental science, community health, social work, project management or equivalent. Candidates with a minimum of a certificate course in Teaching and nursing are also encouraged to apply. Candidates with an M&E background have a definite advantage
    Good language skills in English and Kiswahili/Luo/Luhya/ both spoken and written
    1 year experience working in a research environment administering surveys, working with communities or social enterprises/NGOs.
    Experience using electronic data collection platforms, such as Survey CTO, ODK Toolkit or KOBO.
    Valid personal accident cover (a MUST have) from a registered company
    Protecting Human Research Participants (PHRP) certification is an added advantage
    High level of integrity and stewardship
    Embraces team work and aspires and supports the ideals of working in a team work environment as a team champion
    Passion to work in a rural community setting
    Ability to communicate well within the organization and with the rural communities and local leaders
    Basic leadership skills in managing people, working with communities and government stakeholders.
    An original copy of the Kenya National Identification card/Passport

    Apply via :

    jobs.workable.com

  • Administrative Assistant Internship

    Administrative Assistant Internship

    Responsibilities

    Assist in maintaining the CEO’s office appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel
    Provide support to maintain and update supplier information and vendor contracts on the database
    Act as the first point of contact for the institution, answer all incoming phone calls in a pleasant, informed manner for the purpose of providing information and responding to queries
    Review the college operating practices and implement improvements where necessary.
    Maintain up to date knowledge on the institution, its offering and any other relevant information and be able to convey the same information to enquiring parties clearly
    Assist with all admissions related tasks, including preparations for and assistance during student inductions and student meetings
    Assist in administration and corporate matters as may be required
    Any other duty assigned

    Requirements

    Must have achieved at least a C+ or equivalent in high school
    A diploma certificate in Business Admin/HR or related field
    Strong analytical and problem-solving skills
    Ability to work in a team environment and perform duties with minimum supervision
    Readiness and ability to meet strict deadlines
    Working knowledge in Microsoft Office (Word, PowerPoint, and Excel)
    Knowledge in procurement will be an added advantage
    Must have at least 1 year experience in a similar position or undertaken business administration roles. Having worked in a tertiary institution is an added advantage

    Apply via :

    n.com

  • Pharmaceutical Technologist – Nyamira

    Pharmaceutical Technologist – Nyamira

    Qualifications/Requirements

    Diploma in Pharmaceutical Technology
    At least one (1) year of working experience in a hospital or pharmacy set up
    Registered and with a valid license from Pharmacy and Poisons Board
    Proficient in computer applications
    Good communication skills

    If you match the above qualifications, send your CV, cover letter and copies of your professional and academic certificates to Recruitment@equityafia.co.ke quoting the position you are applying for on the email subject on or before 20th September 2024. Only shortlisted candidates will be contacted.

    Apply via :

    Recruitment@equityafia.co.ke

  • Kumekucha Quest Enumerators

    Kumekucha Quest Enumerators

    Responsibilities

    In consultation with and under the supervision of the KQ Project Coordinator and Project
    Assistant, the Enumerator will be tasked the following:
    Calling and Surveying of Programme Beneficiaries
    The KQ Enumerator is responsible for performing over-the-phone baseline and endline surveys of programme participants on the KQ Programme. To do so, they must:
    Attend a mandatory, compensated 3-day virtual training;
    Understand all surveys in full including how to correctly administer them to respondents as outlined during training;
    Uphold all conduct principles and policies, research ethics, and evaluation duties as outlined during training;
    Perform any other duties assigned by the supervisor.
    Collection and Submission of Beneficiary Data
    The KQ Enumerator is responsible for keenly recording each and every survey response via the provided tools and submitting all information to GSN. In doing so, they m
    Ensure all assigned targets are reached according to satisfactory completion and in a timely manner;
    Communicate promptly and regularly on the progress of activities, including any and all challenges, achievements, or support needed;
    Provide a full report of tasks completed;
    Uphold all conduct principles and policies, research ethics, and evaluation duties as outlined during training;
    Perform any other duties assigned by the supervisor.

    Requirements
    Qualifications

    Degree or Diploma in Psychology, Development, Sociology, Community Work, Research, or a related discipline
    AND At least one (1) year of relevant experience.

    Skills and Experience
    ESSENTIAL

    Excellent research, communication (both oral and written), and interpersonal skills
    Excellent analytical thinking
    Excellent accuracy and attention to detail
    Excellent planning and organisation
    Demonstrated ability to multitask and coordinate
    Demonstrated ability to work independently and remain self-disciplined
    Demonstrated team player
    Written and spoken fluency in English and Swahili
    Good knowledge of computer applications and data collection platforms, particularly
    Google Workspace, ODK, and ONA.

    PREFERRED

    Demonstrated research experience and an ability to competently produce sound andintelligible reports
    Demonstrated experience in community work, particularly in a beneficiary-facing capacity
    Demonstrated ability to cope with the unique pressures of a fast-paced work environment
    Demonstrated experience in enumeration and/or a call centre.

    Please send your CV, a Cover Letter, details of three references, and your salary expectations to jobs@green-string.org. Combine the aforementioned documents into one file (.pdf, .doc, .docx) and use the subject line:Job Application – Kumekucha Quest Enumerators.

    Apply via :

    jobs@green-string.org

  • Level 1 QA Engineer IT Manager Junior Java Developer Level 1 DevOps Engineer Junior Legal Counsel

    Level 1 QA Engineer IT Manager Junior Java Developer Level 1 DevOps Engineer Junior Legal Counsel

    About the Role

    As a QA Engineer at Zeraki, you will be responsible for defining and executing testing processes to ensure that our products are reliable, scalable, and secure. You will work closely with developers and product managers to identify and address potential issues before they reach production.

    Key Responsibilities

    Test Planning and Execution: Design, write, and execute test cases for new features and bug fixes.
    Automation: Develop and maintain automated test scripts to ensure continuous testing of key functionalities.
    Bug Tracking and Reporting: Identify, document, and track software bugs to resolution, ensuring that issues are addressed before launch.
    Performance Testing: Conduct performance and load testing to verify that the system can handle the expected user loads.
    Regression Testing: Maintain regression test suites to ensure system stability as new features are developed.
    Collaboration: Work closely with development teams to clarify requirements, develop testing strategies, and troubleshoot issues.
    Security Testing: Perform security testing to identify vulnerabilities and ensure compliance with security standards.
    Continuous Improvement: Stay up-to-date on the latest trends in software testing, automation tools, and methodologies.
    If you are a detail-oriented, highly skilled individual with a passion for software quality, we would love to hear from you. Please complete your application at the following link

    Requirements

    Qualifications

    Bachelor’s degree in computer science, software engineering, or a related field.
    1+ years of experience in quality assurance, test automation, or a similar role.
    Strong knowledge of automated testing tools such as Selenium, JUnit, or TestNG.
    Familiarity with manual testing techniques and methodologies.
    Understanding of CI/CD processes and tools like Jenkins or GitLab CI.
    Hands-on experience with both white box and black box testing.
    Experience in agile development environments.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • IT Officer

    IT Officer

    Role Description

    This is a full-time on-site role for an IT Officer for our client in Germany. The IT Officer will work with computer-based information systems, software and hardware, typically designing, developing and managing them. Everyday responsibilities will include: 

    Identifying technical problems 
    Deploying the appropriate IT solutions to solve problems 
    Designing computer-based systems or programs
    Identifying user needs with technology 

    Requirements

    Bachelor’s degree in an IT field, such as Information Technology, Computer Science, Computer Engineering and others
    At least 1 year experience in an IT role
    Basic German certification is mandatory
    Troubleshooting and Technical Support skills
    Information Technology expertise
    Network Administration and System Administration knowledge
    Exposure to IT security practices
    Excellent problem-solving abilities
    Strong communication and interpersonal skills
    Relevant certifications (e.g., coding, CompTIA, Cisco, Microsoft) are a plus

    Interested and qualified candidates should forward their CV to: jobs@instepbusinesssolutions.com using the position as subject of email.

    Apply via :

    jobs@instepbusinesssolutions.com

  • Customer Service Representative

    Customer Service Representative

    ESSENTIAL DUTIES

    Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
    Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPI
    Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.
    Liaison with other departments to resolve customer issues
    Communicate effectively and with a positive tone with peers and your manager
    Contribute to a high-performance and friendly workplace culture
    Identify and assess customers’ needs to achieve satisfaction
    Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
    Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
    Strong knowledge in understanding of the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
    Deliver on your promises and obligations to drive an exceptional customer experience,

    MINIMUM REQUIREMENTS

    Minimum 1-year proven experience as a call center representative in a BPO
    Excellent written and verbal English communication skills, English Language must be clear, with no native accent
    Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
    We operate 24/7 and work on a rotating roster – you must be OK to work weekends on any allocated shift
    Empathetic and display the necessary soft skills required for customer suppor
    Ability to take ownership of the situations
    Happy to be empowered to work with little supervision
    Able to work in a fast-paced environment
    Ability to multitask and not get frustrated
    Track record of achieving KPIs and delivering strong CSAT scores

    INTERNET AND DEVICE REQUIREMENTS

    Minimum 15mbps wired internet connection
    Minimum i5 processor or i3 processor 6th generation
    Minimum 8GB Ram
    Wired headset
    Quiet working environment
    (NO CHROMEBOOKS, NO LINUX OS)

    Apply via :

    influx.com

  • Medical officer – Mtwapa Clinical Nurse – Mtwapa Pharmaceutical Technologist – Mtwapa Customer Experience Officer – Mtwapa Laboratory Technologist – Part Time – Mtwapa Facility Administrator – Mtwapa Housekeeper/Runner – Mtwapa Business Development Officer – Mtwapa

    Medical officer – Mtwapa Clinical Nurse – Mtwapa Pharmaceutical Technologist – Mtwapa Customer Experience Officer – Mtwapa Laboratory Technologist – Part Time – Mtwapa Facility Administrator – Mtwapa Housekeeper/Runner – Mtwapa Business Development Officer – Mtwapa

    Qualifications/Requirements

    Bachelor of Medicine and Bachelor of Surgery (MBChB or MBBS)
    Registered and with a valid license from Kenya Medical Practitioners and Dentists Council
    At least One (1) year post-internship clinical experience in either a public or private hospital
    Certificate in Basic Life Support (BLS) and Advance Cardiac
    Life Support (ACLS)
    Proficient in computer applications
    Good communication skills

    go to method of application »

    Use the emails(s) below to apply If you match the above qualifications, send your CV, cover letter and copies of your professional and academic certificates to EQAMtwapa.recruitment@equityafia.co.ke quoting the position you are applying for on the email subject on or before 8th September 2024. Only shortlisted candidates will be contacted.

    Apply via :

    EQAMtwapa.recruitment@equityafia.co.ke