Jobs Kenya

Job Experience: Experience of 1 year

  • Service Point Advisor

    Service Point Advisor

    Role Context

    Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times.

    Key responsibilities

    Commercial Department

    Deliver results through understanding and implementation of the Commercial priorities
    Identify and exploit opportunities within existing and new customers in the promotion of DHL Value Added Services (VAS), E-commerce, and TDI products to drive profitability

    DHL Customers

    Provide customer oriented quality of service at all times in order to satisfy Customer’s needs
    Sell DHL range of products and services through telesales and walk-in customers in order to stimulate patronage of other services
    Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively
    Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies and standards
    Respond to customer’s queries regarding information on pricing, Customs requirements, products and services

    Sub function Departments

    Liaise with other departments and Operations to address issues on service quality and Finance to address issues on billing quality
    Responsible to contact customers as per schedule in place through calls and customer visits in order to increase sale from the existing or new customers and drive loyalty
    Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day and cash reconciliation completed on the tool available and receipts handed over to Receiving Cashier
    Ensure full shipment data capture (FSDC), accurate coding of all shipments accepted and correct details entered in the tools and systems available to facilitate prompt transit and delivery of shipments
    Confidently and knowledgeably handle customer’s complaints and or objections whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer’s full satisfaction and experience
    Responsible to contact customers as per schedule in place through calls and customer visits in order to increase sale from the existing or new customers and drive loyalty
    Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day and cash reconciliation completed on the tool available and receipts handed over to Receiving Cashier
    Ensure full shipment data capture (FSDC), accurate coding of all shipments accepted and correct details entered in the tools and systems available to facilitate prompt transit and delivery of shipments
    Confidently and knowledgeably handle customer’s complaints and or objections whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer’s full satisfaction and experience

    Service Improvement Issue

    Highlight areas of improvement, with suggested solutions – to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL Express, Marketing support and continuous business performances
    Marketing support and continuous business performances
    Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to report promptly other services issues of customers to the supervisor and advise on any down-trader/lapsed customers to reduce attrition rate and maximize opportunities to competitive business gains

    Minimum Requirements

    Education & Experience

    University degree / Higher Diploma from a reputable institution
    One year post qualification relevant to work experience preferably within the service industry
    Typing skills (at least 50wpm preferable)
    Telephone skills (excellent)
    Conflict resolution skills (excellent)
    Communication skills – spoken and written (excellent)
    Negotiation and interpersonal skills (excellent)
    Sound customer relationship experience
    Strong understanding of customer service and operations
    Mental Alertness
    Assertiveness
    Geographical knowledge
    Previous experience in Retail Points of Sales, Sales or Customer Services
    Analysis
    Planning & Organizing
    Decision Making
    Results Orientation
    Teamwork
    Accountability
    Communication
    Self-Management

    Apply via :

    careers.dhl.com

  • Night Auditor Income Auditor Accountant Accounts Receivable Clerk

    Night Auditor Income Auditor Accountant Accounts Receivable Clerk

    POSITION SUMMARY

    Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.

    Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    PREFERRED QUALIFICATIONS

    Education: High school diploma or G.E.D. equivalent.
    Related Work Experience: Less than 1-year related work experience.
    Supervisory Experience: No supervisory experience.
    License or Certification: None

     

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Partnerships Intern

    Partnerships Intern

    Objective 1 – Partnerships Activities

    Supporting the Partnerships team in identifying new business opportunities through ‘Request for Proposal’ (RFP) searches.
    Provide admin and ad-hoc support to new business development work, with tasks including but not limited to;
    Support with research (such as context, and information on client/project) ahead of proposal development
    Support on wider strategic development (ie. industry stakeholder mapping)
    Take notes during meetings.
    Support with collating and/or preparing administrative documents and policies for bids
    Support on the development of materials ahead of partner, donor or networking meetings

    Objective 2 – Proposal Support

    Updating and formatting documents including policies and presentations in Microsoft Word, PowerPoint, Google Slides, or other software
    Protecting SH’s brand identity through adherence to existing SH brand guidelines and templates.
    Proofreading and copy editing to ensure suitably high standards in line with the SH style guides.
    Ad hoc support for the research team to prepare research outputs (reports, briefs etc.) for external dissemination (if required).
    Background research to inform media messaging and opinion pieces.
    The Partnerships Unit is a young and expanding team within Samuel Hall that rewards ambition. Whatever your personal career goals, there is a real opportunity to help shape the strategic direction of the organization and to contribute directly to our continued growth.

    Opportunities for Growth

    Working at Samuel Hall means contributing to ground-breaking, innovative, and rigorous work that bridges research, implementation, and policy. Interns will receive comprehensive training to quickly integrate and contribute, including orientation, peer learning, and mentorship. This process helps build strong connections with the team and sets a key foundation for their internship experience.

    Vacancy Requirements
    Required

    A Masters degree in International Relations, Social Sciences, Political Sciences, Statistics, International Economics, International Development Studies, Migration Studies or a related field.
    A minimum of 1 year of relevant experience.
    Prior knowledge of research in contexts of migration, displacement, and international development.
    Awareness of key donors, institutional frameworks and stakeholders.
    Excellent spoken and written skills in English
    Creativity – willingness to contribute to brainstorms and share your own ideas.
    Appetite for knowledge and improvement – enthusiasm and a desire to learn
    Attention to detail – we work with governments, donors and international organizations that expect high standards.
    Demonstrated interest in humanitarian and development work, foreign affairs, networking, relationship-building and marketing.
    Familiarity with Microsoft Word, PowerPoint, the Google Suite, Twitter and LinkedIn.
    Willing and available for periodic work travel.
    Ability to be patient and to work well within a global team.
    Ability to cope well under pressure, occasionally work irregular hours and meet tight deadlines

    Apply via :

    app.testgorilla.com

  • Loan Recovery Intern

    Loan Recovery Intern

    The Loan Recovery Intern is responsible for the receivables risk management (RRM). This includes among others, Portfolio Management and Loan Workouts.

    Responsibilities

    Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
    Ensure proper documentation of open loan cases.
    Ensure customers are paying on time in assigned loan portfolio
    Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
    Recommend and work with external service providers on portfolio management by escalating repossession cases.
    Customer education to customers on impact on loan non-repayments.
    Supporting the analysis of causes for portfolio deteriorations
    Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
    Restructure loan repayment plan from delinquent clients as per policy and procedure

    Knowledge and skills 

    Experience:

    Experience in customer relationship management 
    Team player 
    Computer literacy, particularly good working knowledge of Microsoft Excel
    Self-starter with a passion for the role and EEA’s mission to plug in the world.

    Qualifications:

    Holder of Bachelor’s Degree in Business Administration or any other related field
    1-year Previous experience in loan recovery preferably in a call center setting.

    Apply via :

    jobs.engie.com

  • Customer Expert

    Customer Expert

    Responsibilities

    Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
    Responding promptly to customer inquiries via phone and through emails and chats.
    Communicating with customers through various channels.
    Acknowledging and resolving customer complaints.
    Knowing our products inside and out to enable you respond to customer inquiries efficiently.
    Keeping records of customer interactions, transactions, comments, and complaints.
    Communicating and coordinating with colleagues as necessary.
    Providing feedback on the efficiency of the customer service process.
    Ensuring customer satisfaction and providing professional customer support.
    Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
    Managing database records, drafting status reports on customer service issues.
    Data entry and research as required to troubleshoot customer problems.

    Requirements

    Minimum of 1 year experience in Customer Service
    Degree/Diploma in any related field
    C1 English and excellent grammar skills
    Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
    Great people skills
    A sales-oriented approach
    Proactive personality and self-motivator
    Quick learner with the ability to absorb extensive information on the brand’s history, product offerings and communications.
    Demonstrates initiative with the ability to multi-task and detail oriented in a fast
    paced environment.
    Outstanding written and verbal communication skills, great phone etiquette and
    elevated speech
    Should be flexible to work in shifts both day and night.

    Apply via :

    globalus241.dayforcehcm.com

  • Financial Advisor

    Financial Advisor

    About the job

    The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be be comfortable creating financial plans and cross checking work to ensure complete accuracy of information.

    Responsibilities

    Provide financial planning support to clients
    Support investment professionals to cultivate client relationships
    Prepare financial plans and check their accuracy

    Qualifications

    mean grade C
    College certificate
    1+ years’ of industry experience
    Strong understanding of the investment business
    Excellent interpersonal skills
    idea o finance and sales

    Apply via :

    www.linkedin.com

  • Pigia Penda Nurse

    Pigia Penda Nurse

    Scope of work

    Pigia Penda is the official Penda Health Call Center Platform handling both Telemedicine and General Customer requests virtually. We are searching for caring and friendly nurses who want to become part of a team of amazing all-around, evidence-based nurses. Being a nurse at Penda Health includes a lot more than your usual job. You treat patients independently and make your own decisions, with the support of guidelines, technology, and clinical mentors.

    Responsibilities:

    Conduct follow-up calls for high-risk and well-baby patients to monitor progress, ensure treatment adherence, and provide guidance to improve health outcomes and patient satisfaction. 
    Collaborate with Penda’s healthcare team to ensure comprehensive patient care. 
    Perform virtual consultations and triage as or when needed via Pigia Penda. 
    Deliver home-based nursing services, including wound dressing, injections, and other essential care, ensuring patients receive timely, quality care at home.
    Accurately record patient data in real-time using Penda’s electronic medical record. 
    Deliver quality patient education and ensure a positive patient experience. 
    Embrace and develop within Penda’s evidence-based protocols, participating in continuous professional development. 
    Work with the Clinical Team Lead and Pigia Penda Manager to identify and implement process improvements for enhanced clinical operations. 
    Assist with additional tasks as assigned by the Clinical Team lead or Pigia Penda Manager. 
    Uphold ethical standards and Penda’s Vision and Values while fostering a supportive and collaborative team environment.

    Requirements for the Role:

    Diploma in Nursing – KRCHN holding a valid practicing license from NCK. 
    Valid BLS certification is mandatory, ACLS is an added advantage 
    Minimum of 1 years experience in a busy Healthcare Facility
    Minimum of 1 year experience in a healthcare call centre.
    Demonstrated experience in MCH/FP 
    Good communication (written and verbal) skills, outstanding patient interaction skills. 
    Strong demonstrated ability to use electronic health records and digital health tools

    Apply via :

    pendahealth.applytojob.com

  • Medical Specialist I (Anesthesiologist) – 2 Posts Medical Specialist I (Dermatologist) – 2 Posts Medical Specialist I (Ear, Nose & Throat Surgeon) – 2 Posts Medical Specialist I (Epidemiologist) – 2 Posts Medical Specialist I (Family Physician) – 2 Posts Medical Specialist I (General Surgeon) – 6 Posts Medical Specialist I (Infectious Diseases) Medical Specialist I (Neurosurgeon) Medical Specialist I (Obstetrics & Gynaecology) – 12 Posts Medical Specialist I (Oncologist) Medical Specialist I (Opthamologist) – 3 Posts Medical Specialist I (Orthopaedic Surgeon) – 3 Posts Medical Specialist I (Pediatrician) – 9 Posts Medical Specialist I (Pediatrics Surgeon) Medical Specialist I (Pathologist) – 2 Posts Medical Specialist I (Physician) – 5 Posts Medical Specialist I (Psychiatrist) – 3 Posts Medical Specialist I (Radiologist) – 3 Posts Dental Specialist I (Maxillofacial Surgeon) Dental Specialist I (Orthodontologist) Dental Specialist I (Paediatric) Dental Specialist I (Restorative/Aesthetic) Pharmaceutical Specialist I (Clinical Pharmacy) – 4 Posts Registered Clinical Officer (Anaesthetists) – 21 Posts Registered Clinical Officer I – (Audiology & Hearing Care Technology) Registered Clinical Officer I – (Critical Care) – 4 Posts Registered Clinical Officer I – (Ent & Audiology) – 3 Posts Registered Clinical Officer I – (Family Health) – 2 Posts Registered Clinical Officer I – (Chest Medicine) – 6 Posts Registered Clinical Officer |I- (Mental Health/Psychiatry) – 3 Posts Registered Clinical Officer I – (Ophthalmology And Cataract Surgery) – 3 Posts Registered Clinical Officer | – (Orthopaedics) – 2 Posts Registered Clinical Officer I – (Paediatrics) – 5 Posts Registered Clinical Officer I – (Reproductive Health) – 3 Posts Registered Nurse I (Anaesthetist) – 5 Posts Registered Nurse (Accident and Emergency) – 2 Posts Registered Nurse (Critical Care) – 13 Posts Registered Nurse (Neonatal) Registered Nurse (Nephrology)- 6 Posts Registered Nurse (Oncology) Registered Nurse (Ophthalmic)

    Medical Specialist I (Anesthesiologist) – 2 Posts Medical Specialist I (Dermatologist) – 2 Posts Medical Specialist I (Ear, Nose & Throat Surgeon) – 2 Posts Medical Specialist I (Epidemiologist) – 2 Posts Medical Specialist I (Family Physician) – 2 Posts Medical Specialist I (General Surgeon) – 6 Posts Medical Specialist I (Infectious Diseases) Medical Specialist I (Neurosurgeon) Medical Specialist I (Obstetrics & Gynaecology) – 12 Posts Medical Specialist I (Oncologist) Medical Specialist I (Opthamologist) – 3 Posts Medical Specialist I (Orthopaedic Surgeon) – 3 Posts Medical Specialist I (Pediatrician) – 9 Posts Medical Specialist I (Pediatrics Surgeon) Medical Specialist I (Pathologist) – 2 Posts Medical Specialist I (Physician) – 5 Posts Medical Specialist I (Psychiatrist) – 3 Posts Medical Specialist I (Radiologist) – 3 Posts Dental Specialist I (Maxillofacial Surgeon) Dental Specialist I (Orthodontologist) Dental Specialist I (Paediatric) Dental Specialist I (Restorative/Aesthetic) Pharmaceutical Specialist I (Clinical Pharmacy) – 4 Posts Registered Clinical Officer (Anaesthetists) – 21 Posts Registered Clinical Officer I – (Audiology & Hearing Care Technology) Registered Clinical Officer I – (Critical Care) – 4 Posts Registered Clinical Officer I – (Ent & Audiology) – 3 Posts Registered Clinical Officer I – (Family Health) – 2 Posts Registered Clinical Officer I – (Chest Medicine) – 6 Posts Registered Clinical Officer |I- (Mental Health/Psychiatry) – 3 Posts Registered Clinical Officer I – (Ophthalmology And Cataract Surgery) – 3 Posts Registered Clinical Officer | – (Orthopaedics) – 2 Posts Registered Clinical Officer I – (Paediatrics) – 5 Posts Registered Clinical Officer I – (Reproductive Health) – 3 Posts Registered Nurse I (Anaesthetist) – 5 Posts Registered Nurse (Accident and Emergency) – 2 Posts Registered Nurse (Critical Care) – 13 Posts Registered Nurse (Neonatal) Registered Nurse (Nephrology)- 6 Posts Registered Nurse (Oncology) Registered Nurse (Ophthalmic)

    REQUIREMENTS FOR APPOINTMENT

    Bea Kenyan citizen;
    Hold a Bachelor of Medicine and Surgery (MBCHB) degree in Medicine from a recognized institution;
    Have a Master’s degree in Anesthesia from a recognized institution;
    Registered as a Medical/Specialist Practitioner by the Medical Practitioners and Dentist Council:
    Certificate of Registration by the Medical Practifioners and Dentists Council;
    Valid practicing license from Medical Practitioners and Dentist Council;
    Have a Recognition Certificate as a Specialist by the Kenya Medical Practitioners’ and Dentists’ Council;
    Atleast One Year post specialization working experience;
    Demonstrate a thorough understanding and commitment to values and principles as outlined in Articles 10 and 232 of the Constitution:
    Ability to work in a multi-ethnic environment and sensitivity and respect for diversity:
    Must have good inter-personal and communication skills;
    Proficiency in computer applications; and
    Satisfy the requirement of Chapter Six of the Constitution.

    DUTIES AND RESPONSIBILITIES

    Responsible for the overall health care services delivery in the field of Anesthesia and Intensive Care Unit at the Hospital:
    Administer anesthetic or sedation during medical procedures, using local, intravenous, spinal or caudal metnoas;
    Confer with other medical professionals to determine the type and method of anesthetic or sedation to render the patient insensible to pain;
    Coordinate administration of anesthetics with surgeons during operation;
    Decide when patients have recovered or stabilized enough to be sent to another room or ward or to be sent home following outpatient surgery;
    Examine patients, obtain medical history, and use diagnostic tests to determine risk during surgical, obstetrical, and other medical procedures;
    Monitor patients before, during, and after anesthesia and counteract adverse reactions or complications:
    Record the type and amount of anesthesia and patient condition throughout the procedure:
    Conduct medical research to aid in controlling and curing disease, to investigate new medications, and to develop and test new medical techniques.
    Coordinate and direct the work of nurses, medical technicians, and other health care providers in the department;
    Inform students and staff of tyoes and methods of anesthesia administration, signs of complications, and emergency methods to counteract reactions:
    Managing anesthesiologic services, coordinating them with other medical activities and formulating plans and procedures;
    Position patients on the operating table to maximize patient comfort and surgical accessibility:
    Providing and maintaining life support and airway management and help prepare patients for emergency surgery;
    Providing medical care and consultation in many settings, prescribing medication and treatment and referring patients for surgery;
    Instructing individuals and groups on ways to preserve health and prevent disease:
    Scheduling and maintaining the use of the surgical suite, including operating, wash-up, waiting rooms, and anesthetic and sterilizing equipment:
    Assisting with the management of day-to-day activities and priontizing tasks;
    Attending and participating in a variety of meetings:
    Participating and assisting in Mass Casualty exercises/events; and
    Any other lawful duties that may be assigned from time to time.

    go to method of application »

    All applicants should submit their applications cover letter together with copies of their detailed curriculum vitae with names, address and telephone contacts of three referees. academic and professional certificates, testimonials, national identity card or passport and any other supporting documents.Applications shoulda be addressed to:Secretary/CEOCounty Public Service Board
    County Government of Kiambu
    P O Box 2362 – 00900KIAMBUNOTE:

    Apply via :

  • Customer Service Executive (International Campaign)

    Customer Service Executive (International Campaign)

    Key Responsibilities:

    Manage a large number of repair requests effectively and efficiently
    Solve landlord and tenant repair requests with 5-star reviews from both sides
    Understand and recommend ways to scale by automating your most time intensive tasks
    Become an expert at navigating our maintenance features and dashboard
    Track service professionals (electricians, plumbers, etc.) and find ways to build our service professional network
    Reference and create documentation to better service future requests
    Provide feedback on how sales and support can better onboard customers on how maintenance works
    Take inbound and outbound calls, logging everything from the call

    The ideal candidate should possess the following skills:

    Proficiency in English both written and spoken, American/ British Accent (Mandatory)
    Enjoy phone conversations: You like picking up the phone to get to results faster.
    Have excellent task management skills: You will have a list of things to do each day and therefore need to enjoy going through and bringing this “inbox” down to zero. 
    Excel at customer problem solving: When you interact with a customer, you can quickly uncover their true objectives and help them chart a path to solving the repair request. You
    can teach others to do this too.
    Be comfortable in software: You should have experience with software and be able to quickly pick up new tools and features with little guidance.
    ln home repairs: You will be helping to troubleshoot standard home repair requests and therefore it’s important to have knowledge in handiwork, plumbing, electrical, and other
    repair departments. 
    Be collaborative: We will be looking to build a larger team, and therefore collaboration is key. 
    Be organized: You are accustomed to writing everything down (process flow) in an easy-to-understand manner to make sure you can help build an entire support team. 
    Strong communication and interpersonal skills: You go “over the top” for any customer.
    Great work ethic: You can work in a fast-paced, changing environment 
    Have a college degree: BS/BA degree preferred.
    Minimum of 1 year of customer service experience

    Apply via :

    ix.com