REQUIREMENTS
Diploma & above in relevant field.
1+ years experience
Age 23 to 28 years.
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Apply via :
airportlanding254@gmail.com
Job Experience: Experience of 1 year
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Front Office Admin Waitress
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Deployment Scheduling Assistant
Mission Statement for the Role:
To support the installation and field support teams with coordination of detailed, organised, and well communicated schedules for daily operations to support outsourced teams with work across the geographic footprint of poa! operations.
Overall Responsibility:
Assist the deployment coordinator in end to end customer communication, follow up with Field technicians and ticketing resolution for work assigned.
Key SMART Results for A-Player
To have proactively reviewed and proposed process improvement measures to uplift the overall quality of the installation & field support process – End of Q1 2025
To have coordinated field work scheduling for installations, relocations, supports and decommissions to drive operational efficiency – Monthly
Ensured 100% of scheduled installation & support visits are completed within SLA to deliver exceptional customer service – End of Q1 2025
Ensured regular and continuous feedback sessions for continuous improvement of operations and daily deliverables whilst building relationships with third party project managers – End of Q1 2025
To have identified areas of improvement and training with partners and liaised with relevant internal teams to ensure the training is scheduled, attended, and bring real world value and uplift in overall performance – End of Q1 2025Level of Management Experience Required (Mandatory & Nice to Have)
None
Department stage of development where this role sits
Preparing for Scale /Systemization
Key Competencies Criticality (H, M, L)
Proven ability to evaluate, assign and escalate work based on different factors such as, time, complexity or risk to the organisation -M
Strong written and verbal communication skills relevant to multi level internal and external stakeholders. (Talking to a customer, and contractor, and a poa team lead all need different communication styles) -M
Familiarity with SAAS products such as Freshworks, 3CX, Google Workspace -H
The ability to work in a fast-paced, high pressure department where close communications and coordination are key drivers of success -H
Attention to detail and accuracy in maintaining records and generating report-H
Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders – MMandatory criteria if any with no exception to hire
Diploma/Degree with a focus in management, systems or communication.
Must have at least 1 year experience in a similar role.
Comprehensive knowledge of the tools and systems used to support the field operations.Apply via :
poainternet.bamboohr.com
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Underwriting Assistant – General Business Head of Debt Reconciliation
PURPOSE:
To assess and prudently underwrite General Business in commercially sound terms and to ensure that all underwriting and documentation duties in the section operate effectively and efficiently.
PRIMARY RESPONSIBILITIES:
Asses business risk proposal (Accept/Reject Risk) on the basis of existing underwriting guidelines);
To process schedules and issue policy document and endorsement;
To ensure proper and accurate debiting and crediting and ensure proper reinsurance policy in place;
Doing quotes for clients;
Ensure Timely renewal notification/follow up
General business underwriting for all classes of business
Preparation of monthly reports
Service to all customers within a reasonable timeAcademic and Professional Requirements
Education
Bachelor’s degree in Business or in a related field E
Computer Literate in MS Office and other office applications E
Progress towards CII or IIK DExperience Required:
One year Relevant experience
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Use the link(s) below to apply on company website.
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Sales Representative
RESPONSIBILITIES
Identify new business opportunities and actively seek out potential clients through networking and market research.
QUALIFICATION
At Least A Diploma in any Business-Related course.
Computer Proficiency.
Build and maintain strong relationships with key corporate clients.
1-year Experience in B2B Business an added advantage.
Selling of company products and services
Excellent customer care skills to achieve sales targets
Able to handle RFQs to closing of a sale.Interested candidates are requested to forward their updated CVs and application letter only to hr@mobileworld.co.ke by 4th November 2024, clearly indicating the subject heading “SALES REPRESENTATIVE.
Apply via :
hr@mobileworld.co.ke
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Sales & Marketing Team Player
Our client, in the FMCG Industry seeks to recruit a Sales and Marketing Team Player
Overview:
The Sales & Marketing Team Player is essential for achieving key sales and marketing objectives. You will develop and execute marketing campaigns that promote our products, enhance brand visibility, and effectively engage our target customers. This role involves identifying sales opportunities, meeting sales and collection goals, building strong customer relationships, and gathering customer feedback.
This position is ideal for an organized, customer-focused individual who is passionate about both sales and marketing, committed to delivering exceptional results, and eager to grow within the company.Key Responsibilities:
Marketing:
Collaborate with the team to develop and execute integrated marketing campaigns.
Coordinate with product and brand consultants to ensure cohesive messaging and a consistent brand image.
Organize product shelving and displays to enhance brand visibility and attract potential customers.
Effectively communicate product value propositions to potential customers.Sales Strategy and Execution:
Set daily, weekly, and monthly sales and collection goals.
Track sales progress to ensure goals are met, aligning efforts with city goals.
Collect payments from customers and ensure timely deposits into company accounts.
Monitor accounts receivables and address any customer-related payment issues.
Develop and implement strategic sales plans to increase revenue and market share, meeting and exceeding company goals.
Drive sales growth through prospecting, deal closing, and building strong customer relationships.
Identify new sales opportunities in the market and report findings to the Team Leader.
Conduct market research to identify trends, customer needs, and competitor activities.Customer Relationship Management:
Maintain an updated customer list and regularly visit stores to promote company brands.
Engage with customer inquiries promptly, delivering quality service to address issues and encourage loyalty.Collaboration and Communication:
Collaborate with the Brand Consultant team to ensure continuous improvement of branding efforts.
Share market insights and customer feedback during team meetings.
Keeping track of competitor’s prices, promotional strategies and new products and reporting back to the office.
Contribute to product development discussions based on customer and market insights.Qualifications and Desired Skills:
Bachelor’s degree in Business, Marketing, or a related field.
Proven experience (minimum of 1 year) in sales and marketing roles.
Excellent communication, negotiation, and interpersonal skills.
Strong understanding of sales, marketing strategies, and customer relationship management.
Strong analytical and problem-solving skills.
Creative and adaptable mindset to drive innovative campaigns.
Language proficiency in , Kiswahili, and English is preferred.Working Conditions: Working full-time during our operational hours.
Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with Sales and Marketing Team Player on the Subject line.
Apply via :
jobs1@hcsaffiliatesgroup.com
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Engineer Fixed Service Assurance
Detailed Description
Reporting to the Snr Manager, Service Assurance, the position holder will have the following key responsibilities;
Key responsibilities:
Drive the adoption and develop KPIs in the Fixed domain for Home and Enterprise.
Drive the adoption and lead KPI performance development in new growth areas, such as IoT and Fixed Wireless Access via both 5G and 4G.
Lead automation efforts for Fixed Services KPIs using Power BI and Tableau.
Formulate and implement plans to achieve a superior service experience across all Fixed Services platforms.
Develop a Fixed assurance strategy aligned with the Digital Telco strategy to ensure it is fit for the future.
Provide analytical, data-driven information alongside strategy recommendations, documentation, and presentations.
Create a Fixed service assurance strategy aligned with the Digital Telco strategy to ensure it is fit for the future.
Benchmark Fixed Services through crowdsourcing or using an appointed partner.
Create a customer experience roadmap for all Fixed services.
Perform Fixed Network Quality assessments, such as Node/Interface utilization and stability, document degradation, and follow up until resolution.
Analyze other Fixed customer touchpoints, such as call center demand and NPS verbatim responses, to draw actionable insights and resolve outliers.Qualifications:
Degree in /computer science/IT/Engineering/Business related.
Highly analytical skill
Strong business acumen and mindset
1year experience in Fixed/Enterprise environment
Ability to persuade stakeholders and to champion effective techniques through delivery
Ability to drive initiatives without any formal authority in an ambiguous environmentApply via :
egjd.fa.us6.oraclecloud.com
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Direct Sales Agent
Job Purpose
To market and sell Company products and services to all customers in a professional manner.
The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.Key Responsibilities
Generate Sales – as per Targets – for Airtime, Acquistions & Devices
Monitor Telkom’s inventory and consignment stock for accurate balance of inventory movements and physical stock daily
Manage daily cash float and account for daily sales
Support and implement the customer experience improvement strategies for increased sales
Offer technical support to customers especially on configuration of data devices.Qualifications- Academic and Professional
Diploma/Bachelor’s Degree in Business, Marketing or related field
Experience
At least 1 year experience in sales
Technical competencies
Marketing skills
Product Knowledge
Upselling and Cross selling
Solution Oriented
Customer relationship management.Core competencies
Customer focus
Networking and building partnerships
Influencing and negotiating
Analytical thinkingLeadership competencies
Strategic orientation
Business Acumen
Results orientation
Developing self/othersApplicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with DSA – KERICHO or DSA – Narok on the Subject line.Candidates should indicate their preferred location
Apply via :
jobs1@hcsaffiliatesgroup.com
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Bulks Sales Agents
About The Role
We are on the lookout for motivated, dynamic, and energetic Bulk Sales Agents to join our team!
This role is key to expanding our sales in the industrial, institutional, and agricultural sectors. You’ll be responsible for bringing in new clients, growing sales volumes, and delivering excellent customer service to ensure repeat business.
What You’ll Do
Actively recruit new clients in various sectors.
Build strong client relationships, ensuring repeat orders and long-term satisfaction.
Grow sales by volume and customer base in your assigned area.
Exceed targets by continuously driving new business opportunities and closing deals.
Conduct market research to identify new opportunities and stay ahead of industry trends.
Be the go-to person for clients needing LPG installations.
Collaborate with the Bulk Sales Manager and other departments to optimize sales performance.
Flexibility to travel and work across various regions in Kenya.What We’re Looking For
A sales superstar with at least 1 year of experience in a sales role, preferably in B2B or industrial sectors.
A Diploma or Degree from a recognized institution in Business, Marketing, or related fields.
Self-motivated and independent – you know how to drive results and meet targets with minimal supervision.
Excellent communication skills, both written and verbal, with a talent for negotiating and closing deals.
A quick learner who’s adaptable to changing environments and can think on their feet.
High levels of integrity and professionalism – your clients trust you.
Bonus points for familiarity with the LPG industry, but it’s not required!What’s In It For You
A competitive retainer plus commission.
Flexibility – you’ll have the opportunity to work in various regions and engage with diverse clients.
The chance to be part of a fast-growing, dynamic team where your success is recognized and rewarded.Apply via :
hris.peoplehum.com
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Customer Service Agent – English
ESSENTIAL DUTIES
Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPIs
Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies
Liaison with other departments to resolve customer issues
Communicate effectively and with a positive tone with peers and your manager
Contribute to a high-performance and friendly workplace culture
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
Deliver on your promises and obligations to drive an exceptional customer experienceMINIMUM REQUIREMENTS
Minimum 1 year of proven customer support experience or experience as a call center representative
Excellent written and verbal English communication skills, English Language must be clear, with no native accent
Strong problem-solving and negotiation skills as well as the ability to handle a difficult customer call
We operate 24/7 and work on a rotating roster – you must be OK to work weekends on any allocated shift
Empathetic and display the necessary soft skills required for customer support
Ability to take ownership of the situations
Happy to be empowered to work with little supervision
Able to work in a fast-paced environment
Ability to multitask and not get frustrated
Track record of achieving KPIs and delivering strong CSAT scoresApply via :
influx.com
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Customer Service Representative
Flexitech Group Limited is hiring a Customer Service Representative who will be responsible for providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, or chat, and requires a strong commitment to customer satisfaction.
Key Responsibilities
Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
Resolving customer complaints or issues in a timely and efficient manner.
Providing information to customers about products or services.
Documenting customer interactions and transactions in a call center software or CRM system.
Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
Keeping current with company and industry-related information to ensure accurate information is provided to customers.
Identifying and escalating complex customer issues to a supervisor or manager as needed.
Following up with customers to ensure their needs were met.
Participating in training and development programs to improve skills and performance.Key Qualification
Diploma in Communication, Customer Relations, Public relations, or any relevant business course
At least 1 years experience in working in a call center as Customer Service Representative/agent in a BPO
Knowledge of call center terminology, applications, and metrics
Hands-on, detail-oriented, and strong execution skills.
Good communication Skills both Written and Spoken with the ability to interact freely with customers.
Passion for irrigation and proactive in decision making
Independent thinkers who are able to thrive in a fast-paced dynamic environment.
Have the ability to handle pressure, meet deadlines
Be organized and be an expert in time management
Basic computer skills.Apply via :