Duties and Responsibilities
Counselling and providing relevant information to clients and who access through our call centre on reproductive health and related issues
Making outbound calls to all clients from our database to find out about their client experience when visiting our service delivery channels and making necessary recommendation.
Route calls and emails to the appropriate resource
Enter new customer information into the system and maintain the Call Centre database
Capturing and continuously updating new client information on the call centre data base.
Conducting general follow ups to clients reaching our service delivery channels with specific emphasis on Family planning and cervical cancer screening.
Establishing and facilitating use of client staff and strategic partner’s databases to be used in strategic marketing via bulk SMS.
Timely escalation and resolution of all client queries using the defined escalation procedure
Qualification and Experience
Diploma in Nursing, Clinical Medicine, public health or other related course from a recognized university.
Courses in customer care, communication and client management and nursing background will be an added advantage.
Experience in counselling and working in a Contact Centre will be an added advantage
At least one year working experience in an Sexual and Reproductive Health organization
Knowledge of customer service principles and practices
Fluent communication in both English and Kiswahili with a clear neutral accent
Ability to work long hours and in a shift system
Job Experience: Experience of 1 year
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Contact Centre Agent
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Design Engineer Architectural / Interior Designers
Salary: Kes 75,000 – 120,000
Key requirements
At least years experience in a similar post.
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Project Officer
Job Responsibilities
Project Planning
With the various project managers, assists in the creation of detailed project plans to the task and subtask level. Ensures specific deliverables are identified and flagged within the project plans for tracking purposes. With the CPM, reviews the final plans for realism and sufficient detail.
Works with project managers to upload detailed project plans into InLoox, inclusive of task dependencies, date constraints, and schedules.
Monitoring and Evaluation
Assists AWF’s M&E efforts with tracking and following up on data collection requirements.
Reviews means of verification (MoV) documentation for quality assurance.
Intellectual Capital and Training
Captures and records project management lessons learned and case studies, updating the project management methodology document and related tools as necessary.
Helps provide orientation materials for new project managers, both new hires and staff promotions, into AWF’s project management methodology, tools, and expectations.
Qualifications for Project Officer Job
Bachelor’s degree in business, project management, sustainable development, or related field.
1-2 years’ experience in nonprofit program management, coupled with a strong familiarity/affinity for AWF’s landscape level approach to conversation.
Highly productive and organized, with the ability to work independently. Must be able to thrive under remote supervision.
Analytical mindset with strong technology skills, including databases, MS Excel, MS Project, Outlook, and reporting writing software.
Personable, with the ability to get results without unnecessary interpersonal conflict or drama.
Excellent written and presentation skills.
Closing Date: 11th October 2016 -
Registry Assistant
Position: Registry Assistant (Re- advertised)
Overall Purpose of the Job:
Assist in Processing and handling documents, retrieval, archiving and record management systems
Registry Assistant Job Key Responsibilities
Classify and label documents and file accordingly
Ensure the document management system is up-to-date
Respond to record requests by retrieving requested files
Maintain accurate records of document orders and movements
Remove or archive repeated documents or irrelevant/out-dated information
Respond to queries in person, by e-mail, by post, or by phone
Maintain a high level of confidentiality and Integrity
Able to work as part of a team
Be involved the disposal of documents as per the disposal policy
Key Performance Indicators
Ensure an up to date file tracker showing files retrieved and returned
Ensure an up to date dispatch book for all outgoing correspondence
Ensure correct filing of records
Ensure an up to date list of files created, archived and closed
Accurate inventory of file records
Timely execution of duties assigned
Competencies
Passion and commitment to quality service performance
Excellent organizational, planning skills
Computer literacy and good decision making
Good interpersonal skills and communication skills.
Strong Attention to Detail
Good time Management skills and high level of Integrity
Qualifications and experience for Registry Assistant Job
Minimum 6 months to 1 year experience in a registry environment
Diploma in Registry management, library and information science, archive management or its equivalent.
KCSE have attained a minimum of C plain
Be at least 25 years of age -
Inside Sales Manager
This opening requires you to work in a fast paced environment and must have a desire to learn, have a positive mindset and strong communication skills. This position requires sitting at a desk for periods of time, interacting with office personnel and utilization of telephone and computer equipment.
We’re looking for someone who has what it takes to close sales, build new business, and enjoy doing it! This is a business-to-business role, with special focus on the Information Technology and Networking sector. In return for your talent and dedication, we’ll proudly support you with training, competitive compensation, and excellent opportunities to maximize your career potential.
Duties and Responsibilities:
Outbound and inbound account management
Capturing of accurate and complete information in Customer Relationship Management system (CRM)
Cooperating with Account Manager to determine strategic approaches for sales
Maintaining and expanding the database of prospects of the organization
Identify decision makers amongst the targeted leads in order to initiate sales process
Participating fully in product training sessions, meetings, skills training and professional development classes
Skills and Specifications:
Able to work in fast-paced, self-directed entrepreneurial environment
Exceptional verbal and written communication skills
Highly proficient level computer skills including MS Word, PowerPoint, Excel andOutlook
Excellent telephone sales personality skills
Should be comfortable with online CRM software
Good organization and presentation skills
Excellent time management skills
Highly energetic and self-starter
Decision-making, problem resolution and creative thinking skills
Able to multi-task the activities with shifting priorities
Should be honest, assertive and systematic
Education and Qualifications:
Diploma in Marketing or Business related field
Relevant training in Inside sales
Required Experience:
Inside Sale and/or Lead Development: 1 year
Required License or Certification:
Drivers License -
Receiving Clerk Systems Co-ordinator Dispatch Clerk Assistant Factory Officer
Responsibilities:
Ensuring materials are received in good condition as per the required standards and generate subsequent GRNs.
Receiving of materials in good quality as per requirement standards
Stock recording / keeping and maintenance of documents involved in material movement (requisition forms)
Facilitate / Enhance effective coordination and execution of warehouse activities/ operations
Handle storage and safety of materials
Liaise with Receiving attendants in execution of duties
Oversee the warehouse activities such as issuance of polybags, tapes, QC stickers, detergents, seals, among others.
Any other duties as assigned
Requirements
Must be a good organizing and coordinating skills.
Basic math and recording abilities
Ability to give attention to detail is a must
Proven experience as receiving clerk or similar position
Solid understanding of health and safety regulations
Keen eye for detail
Great communication and interpersonal abilities
Education: diploma / degree in purchasing and supplies /any other relevant field.
Salary: KSh 25,000/=
NB: Females highly encouraged to apply
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Financial Advisory Analyst
Industry: Social Enterprise/International Development
Function: Financial Advisory Services
Employer: One Acre Fund Job Title: Financial AnalystJob Location: Nairobi, Kenya or Bungoma, KenyaDuration: Minimum 2 years commitment, full-time job
Financial Advisory Analyst Job description
The Finance Advisory Services (FAS) team is made up of in-country analysts that are the trusted advisors to country leadership teams in the area of financial sustainability. Taking vast amounts of financial intelligence from budgets, spending patterns and projected work plans, FAS provides concise, actionable advice around how to allocate resources to best achieve the country’s scale and impact goals. The goal of our small group of financial consultants is complete financial sustainability to efficiently scale impact.To help achieve this, the Financial Analyst will work across functions on budgeting and quantitative analysis to give strategic advice. We are looking for someone with high leadership potential. This career track role where you will learn valuable skills in finance and accounting as well develop a management consulting toolkit.
There are 3 main areas of responsibility for the role:
Budget: You will work with departments in developing, updating, and tracking budgets. You will update monthly BVAs (Budget vs. Actuals) and associated financial reports for the sections of the entire program, working closely with our Accounting team. This requires excel skills and financial acumen, as well as the ability to maintain professional relationships and explain complex terms in simple language. Longer-term, you will own the entire budget process
Analysis: Building on your budget work, you will analyze financial data for trends and give advice to departments, particularly to improve efficiency. For example, you may develop a business case around
Analyst, Financial Advisory Servicesdeveloping internal capabilities for print or construction. Or you might design a new policy to improve our trucking systems. Again, this will require a mix of modeling and synthesizing complex information into actionable recommendations.
Strategic projects: In some cases, you will also implement your recommendations, such as piloting an efficiency play in a district or improving our KPI tracking. These kind of projects require getting into the field to understand our program and financials.Over time, you will take on larger and larger strategic questions, eventually driving large parts of financial strategy.
Qualifications for Financial Advisory Analyst Job
We are seeking exceptional professionals with 1 to 3 years of work experience, and a demonstrated long-term passion for development work.
Candidates who fit the following criteria are strongly encouraged to apply:
Work Experience: Candidates should have 1-3 years of strong work experiences in data analysis.
You should be comfortable working in a fast-paced, innovative, results-driven environment. Candidates with management consulting, finance, and strategic planning backgrounds are strongly encouraged to apply.
Leadership: We are looking for candidates with demonstrated leadership experience at work, or outside of work. Examples of demonstrated leadership experience include managing a team or initiating a new project.
Education: Strong undergraduate background at a top East African or international university. Degrees in business, management, economics, statistics, finance or related fields preferred.
Quantitative skills: Demonstrated comfort learning finance, accounting, and statistics, quantitative analysis. Strong excel skills a must and will be tested.
Communication: Excellent written and oral communication. Able to summarize and synthesize information.Attitude:
Humility. We are looking for passionate professionals who combine strong leadership skills with good humor, patience, and a humble approach to service to join our growing family of leaders.
Flexibility: You should be comfortable with ambiguity and quickly learning new skills and subjects.Growth: You should be open to feedback, willing to admit mistakes
Other Skills: Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.Language: English required; French is a bonus.
Analyst, Financial Advisory Services -
Network Technician Assistant
Job Responsibilities
Design and install well-functioning computer networks, connections and cabling
Install communications wiring and wireless networking equipment
Troubleshoot and repair wireless network installations.
Carry installation materials such as poles, masts and radios to installation sites.
Write out detailed reports outlining building/installation details and client requests
Evaluates, configures, installs, tests, and upgrades computer hardware and software.
Performs major repairs and adjustments or coordinates repairs with external organizations
Acts as resource person, analyses and resolves problems and ensures the optimal performance of networks.
Performs major repairs and adjustments or coordinates repairs with external organizations
Participates in planning computer network installations. Installs computer networks and connections for campus backbone.
Installs network file servers, including network operating system software.
Qualifications
Diploma in Information Technology
At least 1 year experience in a busy organization
Strong Analytical Skills
Strong Communication Skills
Prefereably a resident of Kawangware.