Jobs Kenya

Job Experience: Experience of 1 year

  • Customer Care Executive (E-commerce) Content Moderator

    Customer Care Executive (E-commerce) Content Moderator

    Qualification: BA/BSc/HND.
    Experience: At least 1 year in customer service under an ecommerce process.

    Job Description:

    iSON Xperiences Kenya is looking for motivated and experienced E-commerce Customer Care Executives to join our team in Westlands. The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience for our ecommerce clients.

    Key Responsibilities:

    Respond to customer inquiries via phone, email, or chat promptly and professionally.
    Resolve customer complaints, escalate issues when necessary, and ensure follow-ups to confirm resolution.
    Provide detailed product information and assist customers with their orders, returns, and exchanges.
    Track and manage customer orders through the entire process, ensuring on-time delivery and satisfaction.
    Collaborate with other teams to provide comprehensive customer support.

    Required Qualifications and Skills:

    Bachelor’s degree in Commerce, Business Administration, or related fields.
    At least 1 year of experience in customer service, specifically within an ecommerce account.
    Strong communication and problem-solving skills.
    Ability to handle multiple customer inquiries simultaneously.
    Proficiency in Microsoft Office Suite.

    Preferred Qualifications:

    Experience working with ecommerce platforms.
    Knowledge of order management systems and customer service software.

    Work Conditions:

    Flexible to work extra hours to meet business needs.
    To reside within reasonable travel distance to the office as defined by the Company; to facilitate ease of transport arrangements, preferably within 10KM radius of Waiyaki Way. 

    go to method of application »

    Use the link(s) below to apply on company website.  Use the emails(s) below to apply Interested candidates should submit their resume and a detailed CV stating the ecommerce account they worked under to recruitmentke@isonxperiences.com by 25th October 2024. Please include “Customer Care Executive (E-commerce) Application” in the subject line.

    Apply via :

    recruitmentke@isonxperiences.com

  • Actuarial Analyst

    Actuarial Analyst

    Job Ref. No: JLIL 258 (Re-advertised)

    Role Purpose

    The role holder will play a pivotal role in supporting the actuarial function in product development & pricing, actuarial modeling and providing technical insights that inform strategic decision-making. The role involves pricing life insurance products & actuarial analysis, ensuring that the company maintains a competitive edge in the market.

    Main Responsibilities

    Operational

    Develop and maintain actuarial models for pricing life insurance products, ensuring that they are competitive, profitable, and compliant with regulatory requirements.
    Conduct detailed risk assessments and perform sensitivity analyses to support the pricing process.
    Collaborate with Product Development teams to design new products and revise existing ones, ensuring that pricing structures are sustainable and market relevant.
    Prepare regular actuarial reports, including solvency assessments and profitability analyses, to support internal decision-making and regulatory reporting.
    Analyse historical data to identify trends, assess risks, and predict future outcomes that impact pricing and product development.
    Develop and refine actuarial models to improve the accuracy of projections and support the company’s financial planning.
    Conduct experience studies on mortality, morbidity, lapse rates, and other relevant factors to ensure that pricing assumptions are up-to-date and reflective of actual experience.
    Recommend adjustments to pricing and reserves based on experience analysis findings.
    Actuarial reporting for financial & regulatory compliance. This will include actuarial reserving, IFRS17 modelling, Financial Condition Reporting, Solvency and Risk Based Capital reports
    Support the risk management function by identifying and quantifying risks related to insurance products, including underwriting, investment, and operational risks.
    Provide input into the development of risk management strategies and the setting of risk limits.
    Perform other duties as may be assigned from time to time in line with your role.

    Corporate Governance

    Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects.
    Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
    Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
    Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
    Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.

    Culture

    Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
    Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
    Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization’s objectives.

    Key Competencies

    Analytical Skills. Strong analytical abilities to interpret complex data, identify trends, and develop accurate actuarial models.
    Problem-Solving. Aptitude for solving complex problems, particularly those related to pricing, risk assessment, and financial forecasting.
    Attention to Detail. Meticulous attention to detail to ensure the accuracy of actuarial calculations, models, and reports.
    Communication Skills. Ability to communicate complex actuarial concepts clearly and effectively to both technical and non-technical stakeholders.
    Team Collaboration. Strong interpersonal skills to work effectively with cross-functional teams, including Finance, Underwriting, and Product Development.

    Academic Background & Relevant Qualifications

    Bachelor’s degree in actuarial science or any other related course.
    Professional actuarial exams progress – Minimum 2 exams with recognized body such as IFOA, SOA
    Minimum of 1 year of experience in an actuarial role, with a focus on life insurance.
    Experience in pricing life insurance products and developing actuarial models is essential.

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 25th October 2024. Only shortlisted candidates will be contacted

    Apply via :

    Recruitment@jubileekenya.com

  • Laboratory Technologist Monitoring and Evaluation Associate

    Laboratory Technologist Monitoring and Evaluation Associate

    JOB PURPOSE

    The Laboratory Technician will provide quality laboratory baseline and follow-up testing as part of the HIV Care & Treatment Project. The role involves performing routine laboratory procedures, maintaining laboratory standards, and ensuring accurate reporting to support patient care.

    DUTIES AND RESPONSIBILITIES

    Conduct routine laboratory tests, including HIV testing and other diagnostics.
    Provide HIV counselling and testing to patients, ensuring confidentiality and sensitivity.
    Collect samples through phlebotomy, ensuring patient comfort and adherence to protocols.
    Manage laboratory data entry, ensuring accurate documentation and filing of results.
    Prepare and submit regular progress reports.
    Maintain an up-to-date inventory of laboratory supplies, reagents, and equipment.
    Participate in the procurement process for laboratory materials as needed.
    Train and mentor students and junior staff on standard operating procedures and laboratory safety.
    Ensure the laboratory is clean, organized, and compliant with safety standards.
    Safeguard laboratory equipment and reagents, reporting any damages or shortages promptly.
    Work closely with other departments to ensure integrated patient care and operational efficiency.
    Participate in operational research initiatives to enhance service delivery.

    EDUCATION, EXPERIENCE AND ABILITIES

    Education and Experience

    Diploma in Medical Laboratory Science
    A Bachelor’s Degree in Biotechnology is desirable.
    Minimum of one year of hands-on experience in a laboratory setting, particularly in HIV testing and counseling.

    Knowledge, Skills and Competencies

    Registration with the Kenya Medical Laboratory Technologist and Technicians Board.
    Strong analytical skills and proficiency in laboratory techniques.
    Computer literate with experience in laboratory data management systems.
    Good organizational skills with the ability to plan and implement tasks effectively.
    Strong teamwork skills and the ability to collaborate across departments
    Ability to make sound decisions and work with minimal supervision.
    Demonstrated ability to handle stressful situations and maintain professionalism.
    Excellent interpersonal communication skills to interact effectively with patients, colleagues, and stakeholders.
    Ability to communicate complex information clearly and sensitively.
    Understanding and adherence to all AMREF Policies and Procedures, including HR, Finance,
    Procurement, and Health and Safety protocols.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Wealth Management Architect

    Wealth Management Architect

    In this challenging and rewarding role, you will:

    Unearth Investment Opportunities: Leverage your extensive network and prospecting skills to identify and connect with affluent individuals and decision-makers within prominent corporations.
    Become a Trusted Advisor: Conduct in-depth client consultations to assess risk tolerance, financial goals, and overall investment landscape. Translate complex financial concepts into clear and actionable plans.
    Craft Personalized Portfolios: Design and implement bespoke investment strategies that leverage a wide range of financial products, including fixed income securities, structured portfolios, and international investments.
    Foster Long-Term Relationships: Build strong and lasting client relationships through exceptional service, ongoing communication, and proactive portfolio management.
    Stay Ahead of the Curve: Continuously stay abreast of market trends, research new investment opportunities, and ensure compliance with all industry regulations.

    To be successful, you’ll possess:

    Minimum 1 year of experience in developed Market Trading with a proven track record of success.
    In-depth understanding of fixed income securities and structured portfolio management.
    A magnetic personality with exceptional communication and presentation skills. You should be comfortable with cold calling and confidently engaging with HNWIs on a global scale.
    A keen analytical mind with the ability to interpret market data and translate it into actionable investment strategies.
    Impeccable attention to detail and the ability to explain complex financial concepts in a clear and concise manner.
    Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).

    Apply via :

    www.linkedin.com

  • Habitability Intern

    Habitability Intern

    Duties and Responsibilities

    Prepares a package Habitability Guideline and annexes.
    Structure and upload resources at International Knowledge Center of HFHI.
    Implement inventory of trainings and research for potential ones.
    Researches and creates inventory of Habitability related best practice projects within HFH network.
    Actively participates in the community of practice of Habitability group.

    Qualifications

    Bachelor’s degree in areas of construction, OR engineering, OR architecture, OR other relevant sectors
    Enrolled to master’s degree in the areas relevant to housing sector
    One year of practical experience at the construction
    Computer Aided designing and software use
    Can read and explain architectural and engineering drawings
    Good level of English in communication and writing documents
    Able to travel within the country, visiting project sites

    Candidates should send their CVs (preferred not more than 2 pages) and a cover letter (Maximum 1 page) expressing their interest via email: afrnairobiinfo@habitat.org with Habitability Intern as the subject of the email

    Apply via :

    afrnairobiinfo@habitat.org

  • Legal Assistant Assistant Manager – Claims Operations (General Business)

    Legal Assistant Assistant Manager – Claims Operations (General Business)

    PURPOSE:

    Responsible for analyzing and settling all legal matters relating to third party claims lodged with CIC and pursue recoveries with respect to material damages.

    PRIMARY RESPONSIBILITIES:

    Review pleadings, legal opinions and status reports prepared by external advocates and action as appropriate.
    Conduct legal research and prepare legal opinions for review/ advice by management.
    Engage in negotiations with third party claimants with a view to settling admissible claims out of court.
    Issue instructions depending on the task to various service providers involved in the claims process such as advocates, investigators amongst others.
    Respond to demand letters from third party advocates and/or claimants;
    Initiate and ensure timely processing of legal claims payments (judgements, fee notes and discharge vouchers).
    Maintain and update reserves for all files.

    Academic and Professional Requirements

    Education  Bachelor’s degree in Law or in a related field    E
    Professional Qualifications    Postgraduate Diploma in Law required
    Advocate of the High Court of Kenya
    Progress in ACII, Diploma in Insurance (is an added advantage) E

    Experience Required:

    One year Relevant experience 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Psychiatric Clinical Officer Field Enumerator

    Psychiatric Clinical Officer Field Enumerator

    AFRIMEB is seeking a dedicated and compassionate Psychiatric Clinical Officer to join our team. The successful candidate will provide comprehensive mental health services, including diagnosis, treatment, and management of mental health conditions, and participate in implementing research projects at AFRIMEB.

    Key Responsibilities:

    Develop and implement individualized and group/family treatment plans, including psychotherapy, and administering medication while ensuring safety and efficacy.
    Assist in recruiting participants for research projects and ensure their eligibility based on clinical assessments.
    Conduct assessments to confirm mental health diagnoses among people who are homeless. 
    Tracking participant progress as part of ongoing research projects.
    Work closely with the research team to integrate clinical findings into research protocols.
    Maintain detailed clinical records that are aligned with data requirements and ethical guidelines.
    Ensure the accuracy, confidentiality, and integrity of data collected from participants during assessments and treatment.
    Collaborate with other researchers to analyze data and contribute to the interpretation of findings.
    Stay updated on the latest developments in mental health care and research and implement evidence-based practices in both clinical and research settings.
    Participate in implementing research projects at AFRIMEB as directed by supervisor.

    Qualifications and Requirements:

    At least a Diploma in Clinical Medicine with a specialization in psychiatry/mental health training from a recognized institution.
    Valid registration with the Clinical Officers Council.
    At least one year working in mental health care.
    Strong understanding of mental disorders, treatment protocols, and the latest developments in the field.
    Excellent communication, interpersonal, and counseling skills.
    Ability to work in a team-oriented environment with compassion and empathy.
    Experience working in community mental health programs is an added advantage.

    go to method of application »

    We invite all candidates meeting the required qualifications to send an application letter and a detailed CV to careers@amhf.or.ke and indicate: “PSYCHIATRIC CLINICAL OFFICER” as the subject line. Applications should be received by 18th October, 2024.“HOPE FIELD ENUMERATOR” as the subject line. Applications should be received by 21st October 2024.

    Apply via :

    careers@amhf.or.ke

  • Sales & Marketing Officer – Student Recruitment

    Sales & Marketing Officer – Student Recruitment

    Key Areas of Responsibilities

    Plan, Prepare and deliver courses/training according to the training plan.
    Provide individual and/or group instruction and training to students, faculty, and/or staff on computer technologies.
    Conduct trainings both at IST campus and at offsite as per the schedule.
    Research and Design the training material as per the course outline discussed with the Training head, prepare a complete teaching plan with the Training head.
    Provide technical support for research and development initiatives and for the implementation of new technologies
    Ensure that the course material is up to date.
    Write structured programs, as appropriate, using technologically current programming languages to support IST Systems.
    Develop testing and evaluation procedures.
    Support classroom culture and relationship building with students
    Prepare Exam Content and evaluate Students answer sheets
    Assist other instructors with lab supervision and student monitoring
    Resolve any query that the student may have during the exam.
    Prepare a detailed report of the students training for industrial support i.e their strength and weakness of the subject and a report on placement for every student and report to the Training Head.
    Make daily entry into the attendance sheets.
    Maintain a proper class discipline and decorum.
    Maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems; participates in professional and personal development activities as appropriate.
    Any other task assigned by the management as is within the scope of duty.

    Qualifications

    Bachelor’s degree/Higher diploma in Computer/IT related field
    1+ years’ work experience
    Any cyber security course

    Send your CV to hr@stl-horizon.com

    Apply via :

    hr@stl-horizon.com

  • Call Center Representative

    Call Center Representative

    Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working  around the globe.

    We’re looking for detail-oriented and thoughtful people to join our growing international team! Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

    ESSENTIAL DUTIES

    Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
    Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPIs
    Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.
    Liaison with other departments to resolve customer issues
    Communicate effectively and with a positive tone with peers and your manager
    Contribute to a high-performance and friendly workplace culture
    Identify and assess customers’ needs to achieve satisfaction
    Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
    Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
    Strong knowledge in understanding of the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
    Deliver on your promises and obligations to drive an exceptional customer experience,

    MINIMUM REQUIREMENTS

    Minimum 1-year proven experience as a call center representative in a BPO
    Excellent written and verbal English communication skills, English Language must be clear, with no native accent
    Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
    We operate 24/7 and work on a rotating roster – you must be OK to work weekends on any allocated shift
    Empathetic and display the necessary soft skills required for customer support
    Ability to take ownership of the situations
    Happy to be empowered to work with little supervision
    Able to work in a fast-paced environment
    Ability to multitask and not get frustrated
    Track record of achieving KPIs and delivering strong CSAT scores

    INTERNET AND DEVICE REQUIREMENTS

    Minimum 15mbps wired internet connection
    Minimum i5 processor or i3 processor 6th generation
    Minimum 8GB Ram
    Wired headset
    Quiet working environment

    Apply via :

    influx.com