Jobs Kenya

Job Experience: Experience of 1 year

  • Loan Recovery Intern

    Loan Recovery Intern

    The Loan Recovery Intern is responsible for the receivables risk management (RRM). This includes among others, Portfolio Management and Loan Workouts.

    Responsibilities

    Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
    Ensure proper documentation of open loan cases.
    Ensure customers are paying on time in assigned loan portfolio
    Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
    Recommend and work with external service providers on portfolio management by escalating repossession cases.
    Customer education to customers on impact on loan non-repayments.
    Supporting the analysis of causes for portfolio deteriorations
    Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
    Restructure loan repayment plan from delinquent clients as per policy and procedure

    Knowledge and skills 

    Experience:

    Experience in customer relationship management 
    Team player 
    Computer literacy, particularly good working knowledge of Microsoft Excel
    Self-starter with a passion for the role and EEA’s mission to plug in the world.

    Qualifications:

    Holder of Bachelor’s Degree in Business Administration or any other related field
    1-year Previous experience in loan recovery preferably in a call center setting.

    Apply via :

    jobs.engie.com

  • Partnerships Intern

    Partnerships Intern

    Objective 1 – Partnerships Activities

    Supporting the Partnerships team in identifying new business opportunities through ‘Request for Proposal’ (RFP) searches.
    Provide admin and ad-hoc support to new business development work, with tasks including but not limited to;
    Support with research (such as context, and information on client/project) ahead of proposal development
    Support on wider strategic development (ie. industry stakeholder mapping)
    Take notes during meetings.
    Support with collating and/or preparing administrative documents and policies for bids
    Support on the development of materials ahead of partner, donor or networking meetings

    Objective 2 – Proposal Support

    Updating and formatting documents including policies and presentations in Microsoft Word, PowerPoint, Google Slides, or other software
    Protecting SH’s brand identity through adherence to existing SH brand guidelines and templates.
    Proofreading and copy editing to ensure suitably high standards in line with the SH style guides.
    Ad hoc support for the research team to prepare research outputs (reports, briefs etc.) for external dissemination (if required).
    Background research to inform media messaging and opinion pieces.
    The Partnerships Unit is a young and expanding team within Samuel Hall that rewards ambition. Whatever your personal career goals, there is a real opportunity to help shape the strategic direction of the organization and to contribute directly to our continued growth.

    Opportunities for Growth

    Working at Samuel Hall means contributing to ground-breaking, innovative, and rigorous work that bridges research, implementation, and policy. Interns will receive comprehensive training to quickly integrate and contribute, including orientation, peer learning, and mentorship. This process helps build strong connections with the team and sets a key foundation for their internship experience.

    Vacancy Requirements
    Required

    A Masters degree in International Relations, Social Sciences, Political Sciences, Statistics, International Economics, International Development Studies, Migration Studies or a related field.
    A minimum of 1 year of relevant experience.
    Prior knowledge of research in contexts of migration, displacement, and international development.
    Awareness of key donors, institutional frameworks and stakeholders.
    Excellent spoken and written skills in English
    Creativity – willingness to contribute to brainstorms and share your own ideas.
    Appetite for knowledge and improvement – enthusiasm and a desire to learn
    Attention to detail – we work with governments, donors and international organizations that expect high standards.
    Demonstrated interest in humanitarian and development work, foreign affairs, networking, relationship-building and marketing.
    Familiarity with Microsoft Word, PowerPoint, the Google Suite, Twitter and LinkedIn.
    Willing and available for periodic work travel.
    Ability to be patient and to work well within a global team.
    Ability to cope well under pressure, occasionally work irregular hours and meet tight deadlines

    Apply via :

    app.testgorilla.com

  • Night Auditor Income Auditor Accountant Accounts Receivable Clerk

    Night Auditor Income Auditor Accountant Accounts Receivable Clerk

    POSITION SUMMARY

    Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.

    Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    PREFERRED QUALIFICATIONS

    Education: High school diploma or G.E.D. equivalent.
    Related Work Experience: Less than 1-year related work experience.
    Supervisory Experience: No supervisory experience.
    License or Certification: None

     

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Service Point Advisor

    Service Point Advisor

    Role Context

    Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times.

    Key responsibilities

    Commercial Department

    Deliver results through understanding and implementation of the Commercial priorities
    Identify and exploit opportunities within existing and new customers in the promotion of DHL Value Added Services (VAS), E-commerce, and TDI products to drive profitability

    DHL Customers

    Provide customer oriented quality of service at all times in order to satisfy Customer’s needs
    Sell DHL range of products and services through telesales and walk-in customers in order to stimulate patronage of other services
    Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively
    Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies and standards
    Respond to customer’s queries regarding information on pricing, Customs requirements, products and services

    Sub function Departments

    Liaise with other departments and Operations to address issues on service quality and Finance to address issues on billing quality
    Responsible to contact customers as per schedule in place through calls and customer visits in order to increase sale from the existing or new customers and drive loyalty
    Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day and cash reconciliation completed on the tool available and receipts handed over to Receiving Cashier
    Ensure full shipment data capture (FSDC), accurate coding of all shipments accepted and correct details entered in the tools and systems available to facilitate prompt transit and delivery of shipments
    Confidently and knowledgeably handle customer’s complaints and or objections whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer’s full satisfaction and experience
    Responsible to contact customers as per schedule in place through calls and customer visits in order to increase sale from the existing or new customers and drive loyalty
    Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day and cash reconciliation completed on the tool available and receipts handed over to Receiving Cashier
    Ensure full shipment data capture (FSDC), accurate coding of all shipments accepted and correct details entered in the tools and systems available to facilitate prompt transit and delivery of shipments
    Confidently and knowledgeably handle customer’s complaints and or objections whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer’s full satisfaction and experience

    Service Improvement Issue

    Highlight areas of improvement, with suggested solutions – to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL Express, Marketing support and continuous business performances
    Marketing support and continuous business performances
    Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to report promptly other services issues of customers to the supervisor and advise on any down-trader/lapsed customers to reduce attrition rate and maximize opportunities to competitive business gains

    Minimum Requirements

    Education & Experience

    University degree / Higher Diploma from a reputable institution
    One year post qualification relevant to work experience preferably within the service industry
    Typing skills (at least 50wpm preferable)
    Telephone skills (excellent)
    Conflict resolution skills (excellent)
    Communication skills – spoken and written (excellent)
    Negotiation and interpersonal skills (excellent)
    Sound customer relationship experience
    Strong understanding of customer service and operations
    Mental Alertness
    Assertiveness
    Geographical knowledge
    Previous experience in Retail Points of Sales, Sales or Customer Services
    Analysis
    Planning & Organizing
    Decision Making
    Results Orientation
    Teamwork
    Accountability
    Communication
    Self-Management

    Apply via :

    careers.dhl.com

  • Relationship Officer (Zidisha Product)

    Relationship Officer (Zidisha Product)

    Roles and responsibilities.

    Sales and Business Development: Identify and prospect potential clients among small-scale business owners.
    Actively engage in sales activities to achieve loan disbursement targets.
    Conduct marketing campaigns and promotional activities to attract new clients.
    Client Relationship Management: Build and maintain strong relationships with existing and potential clients.
    Provide personalized financial guidance to clients and assist in the loan application process.
    Loan Origination: Assess the creditworthiness of clients and evaluate loan applications.
    Collaborate with clients to complete necessary documentation for loan processing.
    Customer Education: Educate clients on the benefits and terms of Zidisha’s loan products.
    Provide financial literacy training to clients to enhance their business management skills.
    Cross-selling and Upselling: Identify opportunities to cross-sell additional financial products or services.
    Promote loyalty and encourage clients to consider other offerings as their business grows.
    Compliance: Ensure compliance with microfinance regulations, internal policies, and ethical standards.
    Loan Repayment Monitoring: Monitor and track the repayment status of borrowers in a timely and efficient manner.
    Implement strategies to reduce delinquency and ensure adherence to repayment schedules.
    Customer Engagement: Establish effective communication channels with borrowers to provide support and address any concerns related to loan repayments.
    Educate clients on the importance of timely repayments and the impact on their creditworthiness.
    Negotiation and Resolution: Negotiate repayment plans with clients facing financial difficulties, ensuring a fair and mutually beneficial agreement.
    Collaborate with clients to resolve any outstanding issues and provide assistance in finding viable solutions.
    Documentation and Reporting: Maintain accurate and up-to-date records of all interactions with borrowers.
    Generate regular reports on collections performance and provide insights to management for continuous improvement.
    Compliance and Policy Adherence: Ensure compliance with microfinance regulations, internal policies, and ethical standards.
    Contribute to the development and enhancement of collection policies and procedures.
    Customer Relationship Management: Build positive and professional relationships with borrowers to enhance customer loyalty.
    Collect feedback from clients to contribute to the improvement of our products and services.
    Delivery on customer care services.
    Other tasks/projects as assigned.

    Qualifications

    Minimum of 1 year experience in Sales and collection handling SME Unsecured Loans

    Send your CV’S to Magdaline@phoenixcapital.co.ke and cc zulfah@phoenixcapital.co.ke

    Apply via :

    Magdaline@phoenixcapital.co.ke

  • Front Office Executive (Spa) Client Success Executive/Hostess Quality Control and Operations Manager

    Front Office Executive (Spa) Client Success Executive/Hostess Quality Control and Operations Manager

    Our client, a renowned spa based in Nairobi, is seeking to hire a Front Office Executive who will play a vital role in ensuring an exceptional client experience. The ideal candidate will have at least one year of experience in a spa or hotel environment and will be responsible for managing client interactions, bookings, and promoting spa services. This role is key to driving revenue and ensuring smooth daily operations.

    Key Responsibilities:

    Professionally and courteously handle all incoming calls and inquiries.
    Make and manage client bookings, ensuring accuracy in the Spa booking system.
    Confirm appointments and follow up on inquiries to convert them into bookings.
    Ensure prompt communication of bookings, cancellations, and changes to the team.
    Respond to emails, phone calls, WhatsApp, and social media direct messages.
    Organize and schedule client appointments using Spa software.
    Attend to walk-in clients and assist them with selecting services or products.
    Manage product sales, update stock levels, and handle billings.
    Process client payments accurately and prepare daily payment reports.
    Prepare daily sales reports and weekly/monthly client activity reports.
    Collaborate with the team, assist in stock-taking, and ensure a smooth workflow.

    Required Specifications:

    Ability to provide excellent client service with a welcoming demeanor.
    Previous experience working with a hotel or spa booking system is essential.
    Ability to multitask and stay organized in a busy environment.
    Focus on converting inquiries into bookings and increasing sales.
    Fluency in English with the ability to communicate effectively with clients from diverse backgrounds.
    A team player who is punctual, reliable, and flexible with work hours.
    Proficiency in MS Office and experience working with data analysis is a plus.

    go to method of application »

    Candidates who meet the required specifications and are enthusiastic about the role are invited to submit their applications to Fanisi HR Solutions via jobs@fanisi.net using:”Front Office Executive-Spa” “Client Success Executive/Hostess””Quality Control and Operations Manager”in the email subject line before Thursday, 24th October 2024.Only the shortlisted candidates will be contacte

    Apply via :

    jobs@fanisi.net

  • Customer Care Executive (E-commerce) Content Moderator

    Customer Care Executive (E-commerce) Content Moderator

    Qualification: BA/BSc/HND.
    Experience: At least 1 year in customer service under an ecommerce process.

    Job Description:

    iSON Xperiences Kenya is looking for motivated and experienced E-commerce Customer Care Executives to join our team in Westlands. The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience for our ecommerce clients.

    Key Responsibilities:

    Respond to customer inquiries via phone, email, or chat promptly and professionally.
    Resolve customer complaints, escalate issues when necessary, and ensure follow-ups to confirm resolution.
    Provide detailed product information and assist customers with their orders, returns, and exchanges.
    Track and manage customer orders through the entire process, ensuring on-time delivery and satisfaction.
    Collaborate with other teams to provide comprehensive customer support.

    Required Qualifications and Skills:

    Bachelor’s degree in Commerce, Business Administration, or related fields.
    At least 1 year of experience in customer service, specifically within an ecommerce account.
    Strong communication and problem-solving skills.
    Ability to handle multiple customer inquiries simultaneously.
    Proficiency in Microsoft Office Suite.

    Preferred Qualifications:

    Experience working with ecommerce platforms.
    Knowledge of order management systems and customer service software.

    Work Conditions:

    Flexible to work extra hours to meet business needs.
    To reside within reasonable travel distance to the office as defined by the Company; to facilitate ease of transport arrangements, preferably within 10KM radius of Waiyaki Way. 

    go to method of application »

    Use the link(s) below to apply on company website.  Use the emails(s) below to apply Interested candidates should submit their resume and a detailed CV stating the ecommerce account they worked under to recruitmentke@isonxperiences.com by 25th October 2024. Please include “Customer Care Executive (E-commerce) Application” in the subject line.

    Apply via :

    recruitmentke@isonxperiences.com

  • Customer Service Executive

    Customer Service Executive

    The Customer Service Representative is responsible for delivering exceptional service to customers by addressing inquiries, resolving issues, and providing information about products and services. This role requires effective communication and problem-solving skills to ensure customer satisfaction and loyalty. Representatives will engage with customers through various channels, including phone, email, and chat, while maintaining a professional and positive demeanor. The ideal candidate will be proactive in identifying customer needs, documenting interactions accurately, and collaborating with team members to enhance service quality and efficiency.
    Key Responsibilities:

    Swiftly respond to customer inquiries via phone, emails and social media, ensuring every interaction is handled with professionalism and empathy
    Maintain meticulous records of customer interactions and transactions, recording details or inquiries, complaints and comments as well as actions taken. Process orders, forms and applications.
    Collaborate closely with teammates to ensure every customer enjoys a seamless experience from start to finish
    Brainstorm and troubleshoot complex issues & common issues with products or services.
    Managing large amounts on inbound and outbound calls in a timely manner
    Identify customers’ needs, clarify information, research every issue and providing solutions to achieve customer satisfaction.
    Seize opportunities to upsell when need arises
    Understanding and striving to meet contact centre metrics while providing excellent consistent customer services

    The ideal candidate should possess the following skills:

    Proficiency in English & Kiswahili both written and spoken
    Minimum of 1 year of customer service experience
    Certificate, Diploma or Degree in any related field
    Stellar communication and interpersonal skills
    Ability to thrive in a fast-paced environment, juggling multiple tasks with ease
    Computer literacy

    Apply via :

    ix.com