Jobs Kenya

Job Experience: Experience of 1 year

  • Retention Customer Service Representative

    Retention Customer Service Representative

    The main purpose of the position is to save and retain our current subscribers using suggestive sales techniques in order to achieve customer reconnection.
    Representatives will be asked to use consultative sales skills to educate the customer on competitive pricing information and assist the customer in comparing and contrasting our products and services versus the competition. A customer-centric mindset is necessary in order to ensure long-term customer satisfaction
    Responsibilities

    Handle outbound disconnect/downgrade calls from existing customers
    Responsible for skillfully retaining customers through positive relationship building
    Diffuse the irate customer situation by utilizing strong listening skills and probing techniques
    Identify reason(s) for disconnect and overcome objections in an effort to retain the customer
    Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers
    Effectively transition from the save to upgrading the customer to additional products and services
    Provide exceptional customer care across all call types including escalations, technical support and billing
    Track the primary reasons for requests to disconnect service in specific geographic areas by competition and forward the information to the appropriate departments for further investigation
    Take ownership of customers’ concerns and act as a primary contact, providing name and telephone extension to help build confidence
    Report customer problems to escalation departments to ensure customer satisfaction
    Maintain knowledge of all marketing campaigns, competitive campaigns/pricing, save offers, and make appropriate use of campaigns/save offers in retaining customers
    Provide explanation and interpretation of billing system information
    Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner

    Qualifications

    Experience over 1 year in a Retention / Churn team in a Telco company
    Customer-centric mentality & passion for the customer
    Must have ability to complete all work

    Preferred Skills

    Effective listening skills with high level of empathy
    Effective verbal communication skills, including grammar and tone
    Ability to probe and correctly identify customer needs/concerns.
    Strong Problem solving ability
    Exceptional sales skills in order to save and upgrade customers
    Proven ability in objection handling techniques
    Ability to deal with rejection
    Manage confrontation and remain confident
    Ability to provide complete customer service, overcome customer objections and retain customer’s.

  • Accounts and Admin Officer Digital Customer Contact – Inbound Agent Digital Customer Contact – Retention Agent

    Accounts and Admin Officer Digital Customer Contact – Inbound Agent Digital Customer Contact – Retention Agent

    Job Description
    Our client is a fund manager focused on making direct investments in entrepreneurial driven businesses with potential for substantial growth in Kenya, Uganda, Tanzania and Rwanda. They are seeking to recruit a highly talented professional to fill in the following position in their Nairobi office.
    Reporting to the Finance Manager, the Accounts and Admin Officer will be responsible for effective book keeping and overseeing the office administration function.
    Principal Accountabilities: 

    Finance Management General accounting, monthly upkeep of accounting records, scrutinize invoices, process payment and settle invoices in good time.
    Act as the organisation’s agent to the bank, reconcile Bank accounts with Company accounts and initiate transactions online
    Compliance Ensure general fund compliance as per formation documents (NSSF, NHIF, VAT, Withholding tax) Annual Tax Audit & preparation 
    Supplier Relations Maintain good supplier relationship through timely payments, giving feed back to them and changing them when necessary.
    Develop and maintain good working relationships with relevant government agencies, authorities and other contacts
    Portfolio Support Coordinate & help plan for key meetings as scheduled by booking calendars, meeting rooms and facilitate meetings
    Participate in the annual strategic workshop and Investor Conference 
    Office Management and Efficiency Manage day-to-day office operational and administrative functions e.g. delivery or pickup of mail and cheques, receiving and relaying telephone calls, receiving visitors and directing them accordingly, directing general inquiries to the appropriate staff members, schedule meetings, manage and coordinate calendars. Proactively manage office space, inventory of office supplies, utilities, coordinate deliveries and manage filing systems to keep the office running smoothly.

    Key Skills and Qualifications:

    Bachelor’s degree in Business or related field CPA (K)

    Qualifications

    At least 1-year experience in a similar role finance and admin role
    Excellent time management skills, with the ability to efficiently prioritize work and multitask
    Excellent verbal and written communication Knowledge and experience with Microsoft Office, with exceptional skills in Microsoft Excel, Microsoft Word and PowerPoint
    Strong problem solving and creative skills and the ability to exercise sound judgment

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  • Radiographer

    Radiographer

    Job Description

    The successful applicant shall meet the following minimum requirements Diploma in Diagnostic Radiography.
    Over 1 year post-internship work experience as a Medical Radiation Technologist in a healthcare industry.
    Understanding & demonstrated experience working in Healthcare environment is an added advantage.

    The ideal candidate must have knowledge & experience in the following:

    Diagnostic Radiography & Medical Radiation technology.
    Imaging of Human Anatomy for the diagnosis & treatment of Pathology.
    The applicant must be registered with Health and care Professional Council (HCPC) Able to work under minimum supervision & with strict deadlines.
    A person with a proven track record & unquestionable integrity
    A fast learner, mentor, problem solver, team player with a strong character who can think creatively & critically

  • LCS Coordinator Spares Credit Risk Analyst Administrative Assistant Chief Technology Officer Real Estate Sales & Marketing Executive

    LCS Coordinator Spares Credit Risk Analyst Administrative Assistant Chief Technology Officer Real Estate Sales & Marketing Executive

    Duma Works is recruiting a LCS Coordinator Spares for our client, Krones LCS Center East Africa Ltd. The company provides after sales services to clients in the fields of process, filling and packaging technology.
    Department: LCS SalesReporting Structure: LCS Sales Manager
    Overview
    The LCS Coordinator Spares will contribute to the organizational goal by ensuring interactions with customers and Krones internal for all matters relating to spare part quotations and orders.
    Responsibilities

    Coordinate all enquiries, quotations and orders for Spares products
    Clarification of all queries before orders are placed
    Follow-up on status of each order with the supply chain department and keep customer informed on the status.
    Use the escalation procedure to prevent order delays by being pro-active
    Keep internal role players informed on status of key orders timeously
    Process invoicing and shipping documentation accurately and timeously.
    Work closely with the Finance Department to clear any queries and/or discrepancies.
    Follow-up with customers on OPEN quotations to ascertain status of a potential order.
    General administration/filing

    Requirements

    Degree/Diploma in Business Management or Purchasing and Supplies
    Minimum 1 year experience in a similar role

    Personal competencies

    Self-motivated, independent, solution orientated, deadline driven individual with good time management skills
    Good communication skills ( written and verbal)
    Excellent sales & negotiation skills
    Attention to detail
    Ability to work under pressure
    Strong business administration skills
    Client focused

    Specific Job Skills

    Pricing knowledge
    Customer relations

    Computer Skills

    MS Office
    SAP

    Application deadline: 5th April 2018

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  • Regulatory Administrator

    Regulatory Administrator

    Job description
    Terms: 1 year Contract based in Nairobi, Kenya
    Are you looking to join our dynamic Regulatory team? Then this role is for you!
    RESPONSIBILITIES

    Support Regulatory team in preparation and submission of regulatory seeds and chemicals trials samples and applications.
    Work closely with the Regulators towards evaluation of the performance of trials.
    Assist Regulatory team in preparation and submission of regulatory dossiers.
    Support Regulatory team in the implementation of appropriate stewardship practices for trait products including regulatory compliance to conditions of authorization, and on Regulatory science projects being undertaken on the company’s behalf by local public research institutions.

    Required Competencies & Attributes:

    1 year of experience in a scientific environment.
    Bachelor’s degree in any crop science or bioscience field with minimum of a second class upper division.
    Technical ability to read, interpret, and report scientific literature.
    Excellent attention to detail, well-organized and able to work to deadlines.
    Sound Time Management and Organizational skills.
    Strong team player.
    Ability to use initiative and make decisions commensurate with job responsibility.
    Excellent written & verbal communication skills.
    Strong computer literacy.

  • Sales Associates

    Sales Associates

    Job description
    We are building our sales team and seeking applications from highly driven, ambitious sales associates with strong networks and experience in selling software as a service in the course of their career. The sales associates will be confident individuals who are comfortable working independently and following through with the sales process from lead identification to the closure stage. This role requires someone with experience interacting with all levels of the organisation including the C Suite.
    Key Responsibilities

    Achieving sales revenue targets through effective consultative selling
    Building a strong pipeline by identifying business opportunities with existing and prospective clients
    Pitching for business and presenting business solutions to stakeholders on the client side
    Understanding mSurvey products and linking their value to address client’s challenges
    Networking with existing and potential clients to understand current business challenges
    Researching the client industry and understanding client trends
    Leading and successfully coordinating and closing contract negotiations

    Skills and Attributes

    Bachelors degree in a Business related field;
    Strong sales and business development acumen with a record of outstanding delivery;
    At least 1 year experience working in ‘software as a service’ companies;
    Excellent influencing and relationship building skills;
    Track record of strong sales delivery and outstanding performance;
    Strong networking skills;
    Excellent written and verbal communication skills;
    Exposure to a multicultural work environment; and
    An individual with love for the African continent who wants to be part of the team driving a business revolution.

  • E-Commerce Executive

    E-Commerce Executive

    Job Details
    This position is responsible for all company e-commerce activities through developing and managing e-commerce market strategy and partnerships.
    Principal Accountabilities:

    Handling of all e-commerce sales and order queries
    Developing and implementing a marketplace strategy to achieve revenue, operational and profitability objectives
    Designing and recommending online sales programs and set short and long-term online sales strategies.
    Building, maintaining and developing strong relationships with online marketplace partners
    Maintaining existing partnerships through continuous analysis of performance
    Work collaboratively with internal teams to improve processes and troubleshoot issues
    Responsible for understanding customer requirements and planning the implementation of appropriate electronic commerce solutions
    Creating and maintaining an online business plan
    Assisting in the preparation for online marketing campaign

    Qualifications:

    Diploma/Degree in Marketing or a relevant field
    Minimum 1 years of Sales Experience within E-commerce platforms
    Digital marketing experience
    Strong skills in MS Office & sales analytics
    Demonstrated ability to drive sales results
    Thorough understanding of the electronic market dynamics

  • Marketing & Communications Assistant Executive Assistant – Hospitality

    Marketing & Communications Assistant Executive Assistant – Hospitality

    We are looking to strengthen our marketing department and are therefore looking for a passionate and self-motivated candidate to be part of our team. This is an entry level position and will present the successful candidate with a great opportunity to work with a vibrant young team, learn, grow and actualize their potential.
    The job holder should possess a high EQ.  High energy levels are desired.
    Salary: Negotiable
    Responsibilities

    In consultation with recruitment, training  and career advisory teams, organize and deliver a range of events such as client seminars/dinners, publicity events, career /information seminars to create awareness on CSS services.
    Assist in the implementing and monitoring of the marketing calendar
    Contribute actively to decisions on marketing events; compiling databases of likely interest, drafting and circulating emails and contacting invitees for confirmations
    Scout for external events that CSS can take part in including sponsorships to promote our service offering to our target audience consisting of Employers, Managers (CEOs, HR Managers and Senior Professionals).
    Publicize our job openings for maximum visibility and wider reach.

    Education & Skills 

    Bachelor’s degree in an arts based course
    At least 6 Months to 1 year experience in marketing preferably in service.
    Strong communication skills both written and spoken
    Excellent writing skills
    Ability to handle tasks from start to finish
    Excellent presentation skills
    Organisational and time management skills
    Ability to work as part of a team

    Personal Attributes:

    Energetic
    Pleasant/ people personality
    Ability to see the bigger picture
    Ability to take initiative
    Mature
    Willingness to learn and try different things
    Self confident
    Team player

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  • Grower Sales Officer – Vegetables Truck Driver Field Manager – Vegetables Shop Sales Assistant (Ruiru)

    Grower Sales Officer – Vegetables Truck Driver Field Manager – Vegetables Shop Sales Assistant (Ruiru)

    Job Details:
    We aim to produce quality products which redefine what innovative, healthy and delicious vegetables should be. Our Simba Farm (Nyahururu) team is currently growing and we are looking to take on a new member of the team with the skills outlined below.
    Key requirements
    Candidates must;

    hold a Diploma in Horticulture or equivalent
    have at least 1 years’ experience in Veg Seedling Nursery / Propagation unit
    possess reasonable experience in Irrigation and Fertigation
    be able to handle Plant protection measures (Sprays and Pesticides)
    have some labour management exposure
    be computer literate in order to produce daily reports from in-house systems
    have good written and spoken English for report writing and presentation

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  • Cleaner

    Cleaner

    Main Purpose
    Reporting to the Receptionist, the incumbent shall be responsible for executing, according to hygienic standards, housekeeping, cleaning and tiding up activities, in order to ensure public and staff private areas are in good condition.
    Responsibilities 

    Responsible for sweeping and mopping of floors everyday with washing powder or floor washer.
    Responsible for cleaning of bedrooms, bathrooms, toilets, other rooms in MSF houses and offices.
    Responsible for doing laundry, ironing of clothes and other housekeeping activities.
    Ensuring restock supplies in the offices and MSF houses as may be required.
    Ensuring timely refill of drinking water in the MSF offices and houses.
    Ensure security of the allocated rooms and office by keeping the premises properly locked (doors, windows).
    Responsible for collecting and emptying garbage bins.
    Supporting the cook when required by passing up utensils, cleaning the kitchen or as may be requested.
    Responsible for reporting to HR department all items left behind by guests indicating the room number.
    Assist in gap-fill when other cleaners when are on leave.
    Any other job related task assigned.

    Qualifications

    Education: Basic education
    Experience: At least one year is similar position
    Languages: Essential, local language knowledge.

    Competencies:

    Stress Management
    Results orientated person
    Service oriented
    Demonstrate good communication and interpersonal skills
    Flexible
    Physically fit
    Able to carry boxes/cleaning materials around the compound