Jobs Kenya

Job Experience: Experience of 1 year

  • Customer Care Intern

    Customer Care Intern

    Summary

    We are looking for an enthusiastic and motivated individual to join our team as an intern in Customer Care department. This internship offers a unique opportunity to gain hands-on experience in a fast-paced and customer-focused environment. As a Customer Care Intern, you will be an integral part of our team, assisting with various tasks and projects that contribute to the overall customer experience. 

    Roles & Responsibilities:

    Ensure all approved new clients receive contents of the welcome pack and send welcome emails within 48 hours.
    Post new and sensitive clients daily in the respective group and liaise with logistics team to ensure collection has been done.
    Call new clients after first collection to ensure it was done to their satisfaction.
    Conduct first collection surveys and share feedback to improve the onboarding experience.
    Assist to coordinate and conduct physical induction trainings for new clients.
    Countercheck that all complaints received through various channels have been logged in the tracker daily and clients contacted. 
    Post daily all open incidents that have not been resolved within prescribed timelines.
    Conduct daily audits on customer care channels and escalate any unresponded messages to inbound representative for action
    Coordinate daily departmental deliveries with rider and keep accurate data on the same and ensure proper stock management of compost, gate signs and recycling certificates.
    Ensure posted incoming leads are allocated within 3 hours and then send a subscription email to clients to manage a positive transition for the customer to the sales team.
    Assist with handling customer inquiries via phone, email, and WhatsApp.
    Resolve customer issues and complaints in a timely and professional manner.
    Escalate complex queries to the supervisor or appropriate department.
    Maintain departmental records, assist with data entry and update information as needed.
    Support the customer care team with various projects and initiatives.

    Requirements

    Bachelor’s degree in Public Relations, Sales, Business Administration, or relevant fields.
    Our ideal candidate is someone who is eager to learn, has a positive attitude, and is passionate about providing excellent customer service.
    Excellent communication (verbal and written) and interpersonal skills
    Proven ability to manage multiple tasks simultaneously and work under pressure in a fast-paced environment with minimal supervision.
    Ability to work collaboratively and build relationships across different departments and external stakeholders.
    Willingness to take initiative and be proactive.
    Strong attention to detail, accuracy and quality in work output.
    Basic computer skills with proficiency in Microsoft Office
    At least one year experience in a corporate setting. Previous customer care experience is a plus

    Interested and qualified candidates should forward their CV to: jobs@takatakasolutions.com using the position as subject of email.

    Apply via :

    jobs@takatakasolutions.com

  • Guest Service Agent

    Guest Service Agent

    Key Responsibilities

    Answers all incoming calls, connects them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
    Writes down messages accurately for our guests and delivers messages in a timely manner.
    Handles wakeup call requests and writes up a wakeup call summary.
    Answers all guest questions / requests in a friendly and caring manner, takes appropriate actions or if needed, refers the matters to the relevant persons to handle.  It may be providing information or assistance to make an outside call or handling a complaint, etc.  
    Keeps a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial).  Coordinates with front office reception all telephones charges to ensure they are billed and collected from guests.
    Monitors in-house movie channels in addition to outlets and public area’s music to ensure smooth and proper functioning.
    In case of emergency, handles all communications for the hotel whilst serving as the communication center.  
    Keeps abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge. 
    Maintains the neatness of his/her working area at all time.

    Skills, Knowledge and Expertise

    Minimum of one year experience in a guest service position 
    Excellent oral and written English skills
    Good Communication skills
    Proficiency in Microsoft Office (Word, Excel and PowerPoint)
    Knowledge of Opera
    Knowledge of Front desk operations is an added advantage

    Apply via :

    kempinski.pinpointhq.com

  • Project Administrator

    Project Administrator

    The Project Administrator will be responsible for the administrative management of the project funded by AICS implemented in Kenya. Her/his responsibilities include verifying allocation of expenditures and supporting documents, including procurement, human resources, planning and budgeting. S/He is required to work in close cooperation with the Project Manager.
    Main tasks and Responsabilities

    Administration and Finance
    Monitors and manages deadlines related to the Project: reports, MoUs and partners
    Supervises the compliance of the supporting documents with AICS requirements and is responsible for the archive, both physical and digital
    Guarantees a correct flow of information with project partners and the respect of all the administrative aspects regulated by the MoUs and grant agreement
    Supervises and verifies the project accounting records in the accounting program
    Verifies the allocation of the accounting records in the correct budget lines, in coordination with the Project Manager and monitors the status of the expenditure according to the approved budget, in order to avoid over or underspending
    Prepares ToRs of the human resources working on the project
    Collaborates with the Country Finance Manager to ensures proper administrative management of the national staff contracted for the project (salaries, contracts, leave, etc.) and updates the relevant hard and electronic archive paper and electronic files (contracts, payroll, time sheets, leave sheets) on a monthly basis
    Acquires other administrative/accounting documents (tax declarations, rental contracts, etc.) and creates an ad hoc physical and electronic archive
    Generates regular reports on project progress and compliance with established plans.
    Works closely with the Project Manager on the project expenditure forecast and analysis of monthly project burnrates
    Collaborates with the Project Manager in the preparation of possible budget amendments
    Ensures the timely preparation of all project documents before audits and/or project expenditure verifications
    Prepares the draft of project interim and financial reports to be delivered to AICS

    Procurement

    Monitors and manages deadlines related to contracts and suppliers
    In collaboration with the Project Manager and the procurement focal point, prepares the procurement procedures by following the donor guidelines
    Supports the Tender Evaluation Committee during the evaluation session
    Drafts the tender Evaluation Report and contract in collaboration with the Procurement focal point and project manager
    Verifies that the project procurement dossier is complete, and supervises its correct archiving
    With the support of the Regional Logistics manager, support the capacity building of the procurement focal point on donor procurement procedures
    The duties and responsibilities set forth above are not exhaustive and the role holder may be required to perform additional duties requested by the Country Representative.

    Requirements
    Qualifications and Knowledge

    Degree in Economics, Political Science or related fields
    Good knowledge of main donors’ administrative rules and procurement procedures (especially AICS)
    Excellent knowledge of written and spoken Italian (preferably Italian mother-tongue)
    Excellent knowledge of written and spoken English
    Full professional competency in Microsoft Office Suite, especially Word, Excel and Outlook

    Professional experience

    At least 1 year of previous professional experience in similar roles in international and cooperation contexts in East Africa, preferably in Kenya

    Apply via :

    weworld.intervieweb.it

  • Customer Service – Reliever (Hospital ) Barista – Upperhill Chef – Upperhill

    Customer Service – Reliever (Hospital ) Barista – Upperhill Chef – Upperhill

    Job Requirements

    Bachelor’s degree or Diploma in Business Administration or a related field preferred.
    Attained a C+ or higher in your KCSE.
    Proficient in Microsoft Office.
    Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.

    Competencies and Skills Required

    Excellent communication and presentation skills.
    Enthusiasm and Reliability
    Ability to multi-task and work under pressure 
    Highly adaptable
    Exceptional interpersonal skills
    Emotionally Intelligent
    Empathetic
    Strong customer centric skills

    Job Duties and Responsibilities.

    Maintaining a positive, empathetic and professional attitude towards clients at all times
    Primary point of contact within the hospital
    Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
    Welcoming, receiving, guiding and directing the patients around the hospital
    Filling and processing of application forms
    Investigate and respond to all customer enquiries promptly.
    Escalate complex queries to the appropriate functional area.
    Carry out customer and product related document processing
    Make customers’ experiences better by ensuring customer satisfaction
    Communicating with customers through various channels.
    Develops and maintains strong relationships with customers by providing support, information, and guidance
    Performing billing duties.
    Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
    Answer all incoming calls and redirect them or keep messages.
    Handling patients, referral sources, and administrative department inquires
    Assisting the doctors in booking appointments for the next visit of the patient.
    Entering patient information into a customer information system
    Serving as a backup when other employees are out due to absent staff members
    Any other duties as assigned.

    go to method of application »

    Interested applicants should send their detailed CVs and cover letters urgently quoting the job title:Only the shortlisted candidates will be contacted.s.

    Apply via :

    careers@italgloballtd.com

  • Project Administrator

    Project Administrator

    The State Department for Environment & Climate Change is in the process of recruiting the Project Administrator for The Early Action Support Project (EASP). The EAS aims to support Parties to update their National Biodiversity Strategic Action Plan under the Convention on Biodiversity to align with the Kunming – Montreal Global Biodiversity Framework (GBF).
    The Project Administrator will be engaged for on a one-year contract and will support the Project on administrative matters, communication management, document control, and ensuring adherence to project timelines and budgets. The ideal candidate will have excellent organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.
    Job Summary

    The Project Administrator will support the Project on administrative matters, communication management, document control, and ensuring adherencto project timelines and budgets. Thideal candidatwill have excellent organizational skills, attention to detail, and thability to work collaboratively in a fast-paced environment.

    Key Responsibilities
     Administrative Support:

    Assist the Project Coordinator with day-to-day administrativte asks.
    Maintain project schedules, track deadlines, and ensurte imely completion of tasks.
    Coordinate meetings, preparagendas and record minutes.
    Handle correspondence, phoncalls, and emails related to project activities.

    Document Control:

    Organize and maintain project documentation, including contracts, reports, and presentations.
    Ensure all documents are properly filed, updated, and easily accessible.
    Manage version control and ensure compliance with document retention policies.

    Financial Administration:

    Assist in the preparation and monitoring of project budgets.
    Process invoices, expense reports, and purchase orders.
    Track project expenditures and report on budget status to the Project Manager.

    Communication Management:

    Servas a point of contact for project stakeholders, including clients, vendors, and team members.
    Disseminate project updates and information to relevant parties.
    Coordinate internal and external communications to ensure project alignment.

    Project Coordination:

    Support project planning and implementation activities.
    Monitor project progress and identify potential issues or delays.
    Assist in the preparation of project reports and presentations.
    Coordinate resource allocation and manage project logistics.

    Qualifications:

    Education and experience

    Bachelor’s degree in Business Administration, Project Management, Environmental Science, Environmental Management or a related field
    At least one(1) year experience in a government institution on matters related to environmental functions
    Proficiency in thus of computer software applications especially MS Word and MS Excel; and,
    Excellent language skills in English (writing, speaking and reading).

    Skills and Competencies

    Strong organizational and multitasking abilities.
    Excellent written and verbal communication skills.
    Advanced knowledge of Microsoft OfficSuite(Word, Excel, PowerPoint).
    Attention to detail and problem-solving skills.

    Applicants are required to fill in the Bio-Data form to be accompanied with an application letter, detailed Curriculum Vitae, Certified Copies of Academic certificates, a copy of National Identity Card/Passport, and Testimonials in a sealed envelope and clearly marked: “Application for a Project Administrator for the Early Action Support Project” and addressed to:
    Principal Secretary,
    State Department for Environment and Climate Change,
    Ragati Rd, NHIF BUILDING
    PO BOX 30126-00100
    NAIROBI.
    Interested and eligible applicants are advised to visit the Ministry’s website www.environment.go.ke for specific job requirements and guidelines for application. The closing date for applications is at the close of business on the 15th October, 2024.

    Apply via :

  • Engineering Coordinator

    Engineering Coordinator

    Job Description

    Reporting to the Cluster Chief Engineer, responsibilities and essential job functions include but are not limited to the following:

    Consistently offer professional, friendly and engaging service.
    Maintain complete knowledge of and comply with all departmental policies/service    procedures/standards.
    Able to maintain financial checkbook and accurately close month end.
    Handle Guest concerns and react quickly, logging and notifying the proper areas.
    Maintain inventory/attic stock.
    Coordinate with royal services for closing of Job orders.
    Actively participate in daily briefing and department meetings.
    Ensure staff is informed daily about priorities in their section.
    Follow departmental policies and procedures.
    Report necessary maintenance items.
    Follow all safety and sanitation policies.
    Other duties as assigned.

    Qualifications

    Diploma in Electrical/Mechanical/Civil Engineering’ or any other technical Engineering field.
    Minimum 1 year experience in a clerical capacity in a hotel Engineering environment.
    Experience with Hotel Property Management System would be beneficial.
    Strong organizational and communication skills.
    Able to convey information and ideas clearly.
    Ability to evaluate and select among alternative courses of action quickly and accurately.
    Work well in stressful, high-pressure situations.
    Effectively listening, understanding and clarifying the concerns and issues raised by       coworkers and guests.
    Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

    Apply via :

    jobs.smartrecruiters.com

  • Direct Sale Representative

    Direct Sale Representative

    Key Responsibilities

    Selling Retail Bank products and services to ensure sustainable business growth
    Actively take part in sales activities organized by the Bank in order to acquire business
    Offer excellent customer experience while interacting with customers on different channels
    Gather feedback from customers on Bank products and their experience to seek improvement
    Daily sharing of business acquisition reports
    Continuously seek to deepen knowledge of the Bank’s offering and the Industry Trends.

    Experience, Skills & Personal Attributes:

    Excellent communication skills, both oral and written 
    A confident person who is self-driven with strong interpersonal and negotiation skills.
    A person of integrity and with good negotiation skills.
    Ability to be an agent of change and Innovate with a strong desire to excel.
    Ability to deliver set business targets with minimum supervision.
    Flexible and willing to travel and work in any NBK branch.

    Job Requirements:

    Must have a minimum Mean Grade of C plain
    Diploma in any field from a recognized institution 
    Minimum 1-year sales experience. 
    Experience in Financial Institutions will be an added advantage.
    Computer literacy – MS Office Suite.

    Apply via :

    eoin.fa.em3.oraclecloud.com

  • Coding and Robotics

    Coding and Robotics

    What You’ll Do:

    Lead hands-on coding and robotics workshops.
    Design fun and impactful lessons
    Inspire students to see the power of technology

    What We are Looking for:

    Tech profficiency : Python, java, Arduino, Raspberry Pi.
    1+ Year Teaching Experience.
    Degree or Diploma in a technology related course
    Passion for Innovation and Education.

    Apply via :

    hr@elimutab.afri

  • Junior Statistician/Economist

    Junior Statistician/Economist

    Responsibilities for Junior Statistician/Economist

    Understand clients’ research briefs, RFPs, RFQs and make a professional best judgement of the best methodologies for gathering data
    Put together winning research proposals to clients
    Develop, tailor and deliver content for RFPs/pitches and client presentations.
    Create surveys, questionnaires and polls to collect necessary information
    Train research assistants and other members of the team on how to properly organize findings and read data collected
    Prepare detailed reports for clients by analysing and interpreting data
    Define and utilize statistical methods to solve industry-specific problems in varying fields sectors
    Compare and analyse provided statistical information to identify patterns, relationships and problems
    Apply sampling techniques to effectively determine and define ideal categories to be questioned
    Any other statistics/research duties that may be assigned by the executive

    Qualifications for Junior Statistician/Economist

    Bachelor’s degree in statistics, mathematics, computer science, data science, or related field
    Strong mathematical and analytical skills are essential to complete job requirements successfully
    Strong computer skills
    Excellent working knowledge of both spss and stata
    Excellent working knowledge with ODK, Kobocollect, CsPro, survey solution
    Excellent working knowledge with Tableau, power bi, click data or Qlik Sense or any other data visualization tools
    Able to compile and organize statistical information retrieved and present findings to management
    Experience working with private and sensitive personal information
    Confident in decision making and the ability to explain processes or choices as needed
    Interpersonal and customer service skills are required when meeting with and interviewing potential clients
    Ability to complete milestones and work toward multiple deadlines simultaneously

    Experience

    At least 1 year experience in a similar role
    If you meet all the requirements, confidently apply for this role through the below link. We will get back to you soon!

    Apply via :

    ee.kobotoolbox.org