Jobs Kenya

Job Experience: Experience of 1 year

  • Clinical Coordinator ( Front Desk)

    Clinical Coordinator ( Front Desk)

    Role Summary:
    The Clinical Coordinator at Penda Health Plays a key role in ensuring an exceptional patient experience through effective patient interaction, streamlined communication, and meticulous documentation and billing practices. From warmly welcoming patients to proactively addressing concerns and managing inquiries, this role plays a vital part in optimizing the front desk activities for increased workflow efficiency.
    Responsibilities:
    Patient Interaction

    Welcome & greet patients warmly to create a friendly environment and great patient experience
    Address patient complaints promptly, escalating issues to Branch Manager when necessary for timely resolution
    Manage wait times efficiently by keeping patients informed about their queue status. Proactively address issues causing delays, such as emergencies or system failures
    Manage inquiries & provide clear and accurate information about services, products, and pricing
    Ensure effective communication with other departments (Nursing, Laboratory, Medical Providers, Pharmacy Technicians, etc.) regarding patient visits while maintaining confidentiality

    Communication and Administrative Efficiency:

    Professionally manage incoming calls, ensuring quick issue resolution and accurate information
    Receive external communication, alert Branch Managers, and manage inquiries and escalations received at the reception. This includes interactions with partners like Insurance, Corporates, county & government officials, etc
    Organize front desk activities to optimize workflow efficiency, including desk arrangements and handover processes for increased productivity

    Documentation and Billing

    Manage various payment methods (Cash, Insurance, NHIF, Corporate partners), consulting or escalating when necessary
    Ensure adherence to medical billing and insurance protocols, maintaining compliance with guidelines, EMR procedures, and partnerships
    Handle registration, documentation, billing, and credit processes, including accurate submission of insurance claims, patient enrollment, and redemption on the Penda Points Program

    Training and Company Adherence:

    Participate in scheduled physical, virtual & Talent LMS training sessions, within the stipulated timelines
    Demonstrate continuous understanding and adherence to company policies, especially those associated with Penda in general and the CC function
    Uphold Penda’s culture, playing the expected role within the CC team and the entire medical centre team

    Key requirements and attributes

    Diploma and above in Front Office Administration, Business Administration, Health Records, or an equivalent qualification
    Basic computer skills and good typing skills
    Fluent in Swahili and English, with great communication skill
    At Least one(1) year of experience in a customer-facing setup with exceptional Customer service skills
    Attention to detail with the ability to multitask
    Great Organizational skills
    Self-motivated and a great team player with a drive for results and enjoys being part of a team
    Experience in Health Records Management is an added advantage

    Apply via :

    pendahealth.applytojob.com

  • Guest Room Attendants Front Office Team Leader

    Guest Room Attendants Front Office Team Leader

    Summary

    Care Connects Us!

    It all starts with people who care.

    At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

    Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

    People like you. People like us.

    At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Guest Room Attendants who will be responsible for the cleanliness of guest rooms, guest room corridors, elevators, public areas, and service corridors in accordance with hotel standards. They will also be tasked with servicing guest rooms to provide a pleasant and comfortable experience for guests.

    Key Responsibilities:

    Cleaning and maintaining guest rooms, including sweeping and mopping floors, dusting furnishings, making beds, changing linens, vacuuming carpets, and cleaning bathrooms, toilets, sinks, and tubs.
    Providing towels, linens, and other supplies as needed.
    Replenishing toiletries, shampoo, soap, and other supplies as needed.
    Restocking mini bars and refrigerators with beverages and snacks.
    Keep rooms, corridors, and lobbies neat.
    Clean, manage and organize hotel and function halls.
    Vacuum the floor carpet as often as required.
    Remove and organize trash cans periodically.
    Polish interiors at all times.
    Clean, sweep, and polish lifts.
    Dust and shine metal surfaces.
    Attend to all everyday routines in a restroom, elevator, restaurants, and back areas.
    Organize and clean cleaning carts, vacuum cleaners and any other equipment used on a daily basis.
    Clean, rearrange, and manage hotel furniture and fixtures.
    Ensures a strong professional relationship with all levels of employees within the hotel.
    Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for housekeeping tasks, and project implementations.
    Collaborate with colleagues from different departments to address housekeeping issues, provide support, and ensure timely resolution of problems. • Responds to changes in the housekeeping function / department as dictated by the industry, company, and hotel.
    Carries out any other reasonable duties as assigned from time to time.

    Qualifications

    Diploma or Certificate in Housekeeping Operations from a recognized institution or its equivalent
    At least 1 year experience in a similar role in a busy hotel

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Interns

    Interns

    We are looking for enthusiastic interns to be positioned in the marketing, retail and e-commerce departments to assist in developing, expanding, and maintaining our channels.

    Qualification, Experience and Key skills

    Bachelor’s Degree any Business related field from a recognized accredited university.
    At least one year of working experience in a similar field.
    A driven professional who can communicate effectively both verbally and in writing.
    Ability to work independently and as part of a team.
    Familiarity with MS Office, computer software and online applications e.g., CRM tools will be an added advantage.
    Passion for retail industry and its best practices.

    Interested candidates should submit their resume to careers@hotpoint.co.ke on or before 29th September 2024

    Apply via :

    careers@hotpoint.co.ke

  • Fresh Assistant – Deli

    Fresh Assistant – Deli

    Summary:

    We are excited to announce an opening for the role of Fresh Assistant – Deli. If you are passionate about baking and have a knack for delivering quality, fresh products, we want you on our team!

    Key Responsibilities:

    Freshness and Quality: Ensure constant freshness, availability, and quality of deli products.
    Customer Service: Engage with customers and provide excellent service.
    Basic Arithmetic: Utilize basic math skills for accurate measurements and inventory management.
    Problem Solving: Address and resolve issues promptly and efficiently.

    Technical Requirements:

    Baking Process: Knowledge of baking processes in manufacturing/production.

    Roles Considered:

    Baker (performing actual baking tasks)
    Assistant Baker (handling tasks like finishing)

    Qualifications:

    Certificate or diploma in baking/pastries from recognized institutions.
    6 months to 1 year of internship experience.
    Grooming: Adherence to proper baking attire and hygiene standards.
    Attitude: Ability to follow instructions, work collaboratively, and maintain a positive attitude.
    Food Safety: Knowledgeable about food safety practices.

    Baking Knowledge:

    Understanding of baking processes (temperatures, time).
    Familiarity with baking recipes and terminologies.
    Specialization in at least two areas (Pastry, Yeast, or Confectionary).
    Ingredient knowledge and proper usage.
    Efficient and speedy in baking tasks.
    Competence in bakery processes (mixing, scaling, dividing, kneading, proofing, baking, slicing, packaging, labeling, storage, stock rotation).
    Ability to interpret and adjust recipes.
    Proficiency in bakery documentation (production planning, capacity planning).

    Apply via :

    jobs.pac.africa

  • Waiter

    Waiter

    Job Description

    You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.
    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide for you and your family
    Learning programs through our Academies designed to sharpen your skills
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    Career development opportunities with national and international promotion opportunities. The sky is your limit

    What you will be doing:

    Assist guests regarding menu items in an informative and helpful way.
    Have full knowledge of beverage lists and promotions, menu items and preparation methods.Speaks passionately and informatively about the offerings. 
    Follow all safety and sanitation policies when handling food and beverage.
    Sets up and tear down service stations.  
    Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. 
    Provides service within Fairmont and Hotel Standards 
    Fosters a welcoming culture. 
    Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. 
    Cash Handling 
    Tailors Service flow to the diner’s needs 
    Review daily reports, arrival, VIP, group following up on action items. 
    Aware of all business within hotel on a daily basis and able to guide guests accordingly. 
    Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. 
    Attend to all guest requests, being constantly aware of anticipating guests needs. 
    Ensure smooth running of each table. 
    Help to ensure the smooth running of all guests requirements and needs on each table. 
    Clear away any used crockery, cutlery etc. 
    On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.

    Qualifications

    Your experience and skills include:

    Minimum 1 year experience in Food and Beverage preferably at a luxury property 
    An operational knowledge and proficiency in Point of Sale System an asset 
    Excellent written/verbal communication and interpersonal skills  
    Strong guest service orientation 
    Able to balance a variety of conflicting priorities while providing guest service
    Strong interpersonal and problem solving abilities.
    Ability to work well under pressure in a fast-paced environment.
    Ability to work cohesively and collaboratively as part of a team.

    Apply via :

    jobs.smartrecruiters.com

  • Trade Development Representative (TDR) – Naivasha CBD & Bahati

    Trade Development Representative (TDR) – Naivasha CBD & Bahati

    Job purpose

    To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.

    Key Responsibilities

    SSO & Agent Recruitment & Mapping – Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
    Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
    Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
    AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
    Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
    Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

    Qualifications- Academic and Professional

    Diploma or Bachelor’s Degree in Business, Marketing or related field

    Experience

    At least 1 year experience in sales and distribution role in an FMCG or Telcos

    Competencies

    Customer focus 
    Influencing and negotiation skills
    Networking and building partnerships
    Analytical thinking

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with TDR  and preferred location on the Subject line. Candidates MUST indicate their preferred location.

    Apply via :

    jobs1@hcsaffiliatesgroup.com