Jobs Kenya

Job Experience: Experience of 1 year

  • Direct Sales Representative-Bancassurance

    Direct Sales Representative-Bancassurance

    Responsibilities

    Present, promote and sell products to existing and prospective customers
    Establish, develop, and maintain positive business and customer relationships
    Reach out to customer leads through cold calling and continuously improve through feedback.
    Expedite the resolution of customer problems and complaints to maximize satisfaction
    Deliver the agreed upon sales targets and outcomes within agreed timelines.
    Coordinate sales effort/activations with team members and other departments
    Analyze the territory/market’s potential, track sales and status reports
    Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
    Keep abreast of best practices and promotional trends.
    Any other duties as may be assigned from time to time.

    Key Competencies and Skills

    Skills and Attributes

    Excellent communication and interpersonal skills.
    Excellent planning and organization skills.
    Ability to work under pressure.
    Excellent problem solving and decision-making skills.
    Knowledgeable with industry’s rules and regulations.
    Results driven and customer focused.
    Basic understanding of the insurance industry and products.

    Minimum Qualifications, Knowledge and Experience

    Education:

    Business/Insurance related Diploma.

    Professional:

    Certificate of proficiency in Insurance (COP).

    Experience:

    1 year’s sales experience.

    Apply via :

    www.hfgroup.co.ke

  • Customer Experience Associate – Service Centre

    Customer Experience Associate – Service Centre

    Job Purpose

    The purpose of the role is to meet departmental objectives by ensuring compliance of the set processes and procedures.

    Job Responsibility and Accountability

    Job Card opened and printed within 24 Hours of receipt from customers or dealers
    Capture full and correct serial numbers for carry in at the point of receipt.
    Update full and correct serial numbers for In-Home after technical visit.
    Full and correct unit checklist details including all accessories and their condition for carry in.

    Communication to Customer

    Send emails, SMS or telephone updates for quotations within48 hours of status change to quotation by technicians.
    Send email,SMS or telephone updates for ready units within 24 hours of status change to ready by technician for carry in.
    Same day escalation to the Branch Manager on a daily log sheet of complaints from customers either via email, telephone or face to face.
    Happy Call within 48 Hours for all In-Homes for all ready units.
    In-Home dispatcher to ensure all rebooks are communicated to the customer 24 hours prior to the scheduled date including all emergency events scheduled for a specific technician.

    Operations

    Credit notes, with all correct documentation within 72 Hours of receipt from customers.
    Delivery notes printed, within 24 hours after conversion to ready.
    Handling of dealer accounts, follow up for repair to be completed within 48 hours for parts available and quotations closed within 15 days.
    Any other duties assigned by the supervisor.

    Qualification

    Minimum of Diploma in Business Management, Public Relations, Customer Service or relevant field.
    Customer service industry experience or knowledge of customer service principles and practices.
    At least 1-year exposure in a supervisory role, responsible for managing a team in a target driven environment.
    Excellent personal presentation and telephone etiquette.
    Administration oriented, speaks and writes excellent English.
    Proficient in relevant computer applications.
    Possess product and operations technical knowledge. Knowledge of telephony and technology.
    Knowledge of telephony and technology.

    Key Skills:

    Excellent supervisory skills.
    Excellent people /customer service skills.
    Excellent Report writing skills.
    IT/ data entry, administration and process skills.
    Excellent communication skills both verbal and written.
    Good problem analysis and solving skills.
    Good listening skills.
    Good organizational skills.

    Qualified candidates are encouraged to send their applications through careers@hotpoint.co.ke on or before 17th November 2024. Only shortlisted candidates will be contacted. Thank you

    Apply via :

    careers@hotpoint.co.ke

  • Claims Assistant Claims Intern

    Claims Assistant Claims Intern

    About the Claims Assistant Role

    This role involves filing and processing claims into the company’s system, gathering and organizing files for audits and corresponding with insured individuals about obtaining the information necessary to file claims correctly.
    The job holder is expected to demonstrate commitment and loyalty and perform all duties in accordance with the organization’s office routines and procedures, keeping in mind the overall business objectives.
    The successful candidate will be required to start ASAP.

    Duties and Responsibilities

    Receive and process new applications for claims and handle customer service issues.
    Review incoming claims to determine whether they are admissible based on the terms of the insurance policy as per the underwriter.
    Verify the claims documents and submit them to the underwriters ASAP.
    Communicate with the insured regarding claim status updates, payment schedules, and other relevant information.
    Prepare detailed reports summarizing claims activity for internal use by management that are required on a monthly basis or as otherwise advised.
    Maintain claim databases, including information about claim status, payouts, and related details.
    Fill in the Incourage daily claims CRM system promptly and carefully.
    Ensure proper documentation and timely processing of all claims.
    Confirm all claims and refunds in cases of cash in lieu and update accordingly .
    Maintain proper filing of claim documents.
    Ensure compliance with all regulations.
    Any other duty that may be allocated by management from time to time.

    Requirements for the role

    Bachelor’s degree in a relevant field.
    At least 1 year of experience in a claims role.
    Knowledge of insurance principles, regulatory requirements, policies, and procedures is essential. This includes understanding different types of insurance coverage.
    Proficiency in computer applications such as Microsoft Office (Word, Excel) and Google Workspace is necessary. 
    Strong verbal and written communication skills are vital for interacting with clients, colleagues, and insurance providers. The ability to explain complex insurance terms and procedures clearly is important.
    Being able to prioritize tasks, manage time effectively, and keep track of deadlines is important to ensure timely claim processing.
    Strong problem-solving skills are necessary to identify solutions and ensure customer satisfaction.
    Attention to detail in processing insurance claims. 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Team Lead (Sales Fiber Optic Solutions)

    Team Lead (Sales Fiber Optic Solutions)

    Position Summary

    We are looking for a dynamic and results-driven Team Lead (Sales) for Fiber Optic Solutions. The successful candidate will play a key role in driving B2B sales, managing a sales team, and ensuring customer satisfaction by delivering tailored fiber optic solutions to enterprise clients.

    Key Responsibilities

    Lead and motivate a team of sales consultants to achieve individual and team sales targets
    Engage in cold calling and outreach to identify potential clients and their needs
    Communicate fiber optic solutions and value propositions effectively to clients
    Coordinate with the technical team to arrange presentations and prepare quotations
    Build and maintain strong customer relationships for a seamless experience
    Conduct regular follow-ups, schedule meetings, and convert leads into sales
    Analyze market trends and emerging technologies to maintain a competitive edge

    Knowledge, Skills, and Experience

    Bachelor’s degree in Business, Telecommunications, Engineering, or a related field
    Minimum of 1 year of experience in the telecommunications or fiber optic industry, with team leadership experience preferred
    Proven experience in B2B sales with a track record of meeting or exceeding sales targets
    Strong leadership, communication, and influencing skills
    In-depth technical knowledge of fiber optic solutions, products, and processes
    Familiarity with industry trends and advancements in fiber optics
    Ability to work independently, prioritize tasks, and manage time effectively

    Qualified and interested candidates should send their resume and a detailed CV, including information on any Team Lead (Sales) or relevant sales leadership experience, to recruitmentke@isonxperiences.com by November 15, 2024

    Apply via :

    recruitmentke@isonxperiences.com

  • Community Health Supervisor- Busia

    Community Health Supervisor- Busia

    Purpose of role: 

    To motivate others, have a great willingness to learn, and want to be part of a cutting-edge team that is setting the bar on improving health impacts in a sustainable way. 

    Key Responsibilities: 

    Support recruitment, training, and managing Community Health Volunteers. 
    Motivate CHVs in-field to achieve health metrics. Work to support strong performers, increase the effectiveness of medium performers, and support to improve. 
    Ensure all Community Health Volunteers (CHVs) are delivering impact in the communities both through remote checks and through in-field checks (esp. diagnosis and treatment). 
    Support Community Health Promoters in learning and correctly using their m-health app. 
    Manage inventory: Ensure no stock-outs and ensure management on a First In/First Out; First Expiry/First Out basis. 
    Support experiments and innovations in the learning sites.  
    Build strong relations with MoH, communities and partners. 
    Conduct regular refresher training for Community Health Volunteers. 

    Qualifications & Experience Required 

    Qualifications: 

    Degree or Diploma in Public Health, Community Health, Nutrition, Social Sciences, or health-related professional preferred. 

    Experience: 

    At least 1 year’s work experience, preferably in health/community / social workspaces.  

    Competencies & Attributes: 

    Team player with a drive for results and strong performance management skills.  
    Ability to mentor and coach Community Health Volunteers. 
    Ability and willingness to interact with community elders and clients. 
    Willingness to work extensively in the field under minimum supervision. 
    A good communicator with excellent public speaking skills. 
    General computer proficiency and experience in handling. 
    The ability to speak in the local dialect – Luhya and Luo – is an added advantage. 
    Passionate about working with poor rural households in remote areas is a great plus.

    Apply via :

    livinggoods.applytojob.com

  • Health Records and Information Officer Nutrition and Dietetics Officer – 3 Posts

    Duties and Responsibilities

    Maintain facility filing system for all patients with proper sorting, color coding, and separation.
    Support KenyaEMR utilization for patient management in all departments
    Generate accurate reports as needed from time to time (daily, weekly, bi-weekly, monthly, quarterly) to the facility as well as the program.
    Participate in data review and consumption meetings at facility and sub county level.
    Validate data by comparing reports, registers, KHIS2 outputs and EMRs.
    Conduct routine/monthly Data Quality Audit and corrective/preventive plans and monitor progress.
    Communicate data quality issues effectively with the relevant staffs in clinic forums.
    Data mining from KHIS and reporting platform for use at facility level.
    Generate site level dashboards to inform on target achievement.
    Support EMR data upload to the national data warehouse.
    Offer system support including EMR troubleshooting, networking and data backup.

    Academic and Professional Qualification

    Participate in QI activities
    Minimum of Diploma in Health Records from a recognized institution.
    At least 1year experience in Health records for USAID funded project.
    Proficient with Microsoft Tools, including Excel and PowerPoint.
    Proficient with both MoH and USAID reporting tools and databases (DATIM, KHIS2 and KenyaEMR).
    Strong attention to detail and a self-starter attitude.
    Excellent English, writing and speaking skills,
    Valid practicing license from Health Records and Information Board (HRIMB)

    go to method of application »

    Use the emails(s) below to apply Each application should be accompanied by some detailed curriculum vitae, copies of relevant academic and professional certificates and transcripts, National Identity Card or Passport, testimonials and other relevant supporting documents.All applications should be submitted in sealed envelopes clearly marked on the top left side the position applied for so as to reach the undersigned on or before 22nd November 2024 by 4 pm.Applications should be addressed to:
    THE SECRETARY
    COUNTY PUBLIC SERVICE BOARD
    THARAKA NITHI COUNTY
    P.O. BOX 10-60406
    KATHWANA

    Apply via :

  • EHS Coordinator

    EHS Coordinator

    Fire Safety and Emergency Preparedness & Response

    To ensure the company is compliant with the requirements of the Fire Risk Reduction Rules 2007. Their responsibilities include;

    Ensure that the facilities have been inspected for fire safety by the relevant authorities and a valid fire clearance certificate is issued;
    Coordinate, record, and conduct fire drills twice a year and give recommendations for improvement;
    Train employees on basic fire & first aid practices and emergency preparedness response;
    Conduct regular inspections in the workplace and give recommendations to improve fire safety within the facilities to the EHS Manager;
    Liaise with the service providers to ensure maintenance of the firefighting equipment and fire alarm systems are carried out and recorded;
    Provide relevant information and fire safety signage including; a fire action plan and emergency contacts; 

    Accidents/ Incidents Management

    Implement a system for reporting, and documenting all workplace incidents, accidents, and significant near misses; (Incident Management Protocol)
    Investigate all workplace accidents and incidents and give recommendations to prevent a recurrence. Ensure the corrective actions/ measures from the accidents/ incident’s investigation reports are implemented to prevent a recurrence;
    Carry out analysis of workplace accidents and incidents and suggest improvement plans;
    Facilitate employees who are injured at the workplace to get access to medical services.

    PPE Compliance

    To enforce PPE compliance;

    Conduct a PPE profile to establish the most appropriate PPEs to be used based on the risks and tasks and guide the management upon purchase;
    Conduct PPE audits to ensure that all employees including contractors and visitors have been provided with the appropriate PPEs and enforce PPE usage to all employees, contractors, and visitors across the sites;
    Train employees on PPE usage and its importance.

    Provision of welfare facilities (drinking water, lockers/changing rooms, first aid boxes, etc.)

    Ensure all workplaces have an adequate supply of clean drinking water accessible to the employees;
    Ensure employees have been provided with drinking water cups – disposable or reusable;
    Ensure employees have clean and enclosed changing rooms for both males and females;
    Ensure fumigation of the lockers is regularly conducted;
    Ensure every employee has been provided with a staff locker including casuals and contractors;
    Ensure the workplace has well-stocked first aid boxes;
    Ensure there is the presence of resting bays.

    Hygiene management.

    Ensure a high level of hygiene is maintained in the washrooms, canteens, changing rooms, and kitchens to protect the health of the employees. Their responsibilities include;

    Conduct regular walkabouts to check that washrooms, canteens, and kitchens are in a sanitary condition.
    Washrooms have clean running water for handwashing, handwashing soap, hand dryers, tissue dispensers, sanitary bins in the ladies washrooms, and good lighting and ventilation;
    Canteens have handwashing stations, handwashing soap, organic waste bins, a seating area, and ensure they are free from pest infestation;
    Kitchens have dishwashing sinks with warm water, disinfectant baths, dishwashing soap, clean storage cabinets and ensure they are free from pest infestation;

    Housekeeping management

    Sustain good housekeeping in the factories by ensuring;

    Workstations are neat and orderly;
    Gangways and emergency exits remain free from obstruction;
    Floors are well maintained and are free of slip and trip hazards;
    Gangways/ Aisles are marked and spacing is adequate to allow the movement of the pallet trucks and forklifts;
    The machine’s layout and spacing are adequate;
    Liaise with the cleaning service providers to ensure that the factories are deep cleaned regularly and audit the status of hygiene;
    Storage facilities are well organized;
    Compile housekeeping reports.

    Ergonomic Hazards Management

    Reduce ergonomic hazards within the workplace by ensuring that;

    Employees are provided with lifting equipment e.g. pallet trucks, forklifts to reduce manual handling;
    Ensure employees are provided with comfortable seats that have backrests and are height adjustable;
    Ensure employees are provided with ladders for easy access to high shelves/ storage racks.

    Electrical Safety

    Ensure electrical safety is maintained in the workplace to prevent accidents, near misses, or fatalities. Their responsibilities include;

    Train employees on electrical safety;
    Ensure electrical appliances i.e. high-powered tools, electrical fixtures, and wirings are inspected every 6 months.
    Conduct regular workplace inspections to identify any electrical hazards such as overloaded sockets, open cable trays, open electrical panels, poor cable management, etc., and implement corrective actions.

    Machinery/Equipment Safety

    Implement machine safety in the workplace to prevent accidents, near misses, or fatalities. Their responsibilities include;

    Perform regular checks on machines/ equipment to ensure that moving machine parts are guarded, operator controls (m/c sensors, emergency stop buttons) are functioning properly and not bypassed
    Ensure there is an existing preventive maintenance schedule and that machines are maintained as per the schedule and machine faults are repaired promptly;
    Conduct regular training for machine operators on machine safety;

    Contractor Management

    Ensure that contractors are compliant with the Contractors Management Policy;

    Issue permit to work and contractor management policy;
    Conduct toolbox talks before commencing any work within the workplace;
    Conduct regular checks to ensure that the contractor does not breach any of the EHS requirements;

    Air Quality Management

    Ensure indoor Air Quality and extremes of heat are conducive and not likely to cause adverse health effects to the employees. Their responsibilities include;

    Regularly monitor the air quality within the workplaces and give recommendations for improvement where the quality is poor;
    Ensure mechanical controls for improving Air Quality are implemented such as installing extraction units/mechanical vents in areas with poor air quality, installing ACs to control extremes of heat, and humidifiers/dehumidifiers (as applicable);
    Enforce good housekeeping practices to improve the quality of air regular cleaning and dusting are done to reduce dust levels, etc.;
    Ensure employees are provided with the appropriate PPEs (respirators, dust masks) and enforce PPE usage.

    Chemical Safety Management

    Implement the Chemical Safety Management Plan.

    Ensure that the MSDS and SOPs files are available and have been posted in the chemical stations;
    Train employees on Chemical Safety and enforce best practices;
    Ensure employees are provided with the appropriate PPEs for handling chemicals and enforce PPE usage.
    Ensure availability of spill containment equipment and train employees on use.

    Waste Management, Recovery, and Recycling

    To ensure the company is compliant with the requirements of the Waste Management Regulations 2006. Their responsibilities include;

    Ensure the company has a licensed waste handler;
    Ensure the contracted waste handlers are compliant and have all the required documents;
    Compile and audit the waste management file, which shall contain an existing SLA, valid waste licenses, and waste tracking documents;
    Ensure waste is segregated at the source;
    Provide well-labeled waste bins;
    Train employees on waste management; segregation, recycling, reusing, and disposal.

    Employee Grievances and Engagement

    Have regular communications with workgroups/employee representatives through toolbox talks, EHS Committee meetings, etc.
    Encourage the use of the available communication channels, as mediums to express employee grievances and suggestions anonymously. i.e. suggestion boxes (placed in washrooms or CCTV-free areas) and the toll-free line.
    Assist in addressing any concerns/ suggestions raised by the employees.
    Develop recognition programs to reward employees who perform well in their jobs in liaison with the HR.

    EHS Compliance

    Ensure that all the statutory audits, licenses, certifications, inspections, medical examinations, and training are up to date;
    Ensure that the company is compliant with national and local regulations. i.e. NEMA, County Government Laws, Water Resource Management Authority, County Water and Sewerage Company, etc.
    Ensure that the EHS policy requirements are implemented across the companies.

    KNOWLEDGE, SKILLS AND EXPERIENCE

    Bachelor’s degree from an academic university in Occupational Health and Safety, Public Health, Environmental Science, Engineering, or related discipline. OR NEBOSH Certification OR British Safety Council International Certificate in Occupational Safety and Health.
    Thorough knowledge of the OSHA 2007 and subsidiary legislation, and other relevant safety and environmental standards.
    Safety, Health & Environment (SHE) experience in a manufacturing set-up.
    Knowledge of Hazard Identification and Risk Assessment (HIRA) or similar risk assessment tools.
    Competency in MS Office Applications.
    Ability to collect, store, and analyze EHS data using tools like Microsoft Excel, Access, or Google Sheets.
    Skill in using mobile devices for inspections, audits, and field reporting through apps or digital checklists (e.g., iAuditor, Form.com).
    Excellent report writing and presentation skills.
    At least 1 year of relevant experience in EHS.

    Apply via :

    www.careers-page.com

  • Digital Marketing Agent Computing Products Merchandiser – Agent Customer Service Agent Health and Medical Supplies Merchandiser – Agent

    Digital Marketing Agent Computing Products Merchandiser – Agent Customer Service Agent Health and Medical Supplies Merchandiser – Agent

    RESPONSIBILITIES

    Day-to-day marketing activities such as market research, content creation, website and social media management.
    Developing marketing strategies, customer/client retention, and excelling in sales and customer service.
    Identify trends and insights, and optimize spend and performance based on the insights.
    Work closely with the team to ensure effective marketing campaigns and achieve sales targets.
    Measuring and reporting on the performance of all digital marketing campaigns.
    Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
    Support the marketing leadership team through the organization and administrative support for various projects.
    Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.
    Generating high Quality creative Content for company blog and social media pages.
    Build Brand Awareness and sustainability; Engaging with online audiences.
    Keeping track of project timelines and budgets.
    Identify external online opportunities to improve market reach (events, partnerships, awards, and/or sponsorships).

    QUALIFICATIONS

    Must have at least 1 year of relevant working experience.
    Excellent communication and interpersonal skills.
    Experience in market research and analysis.
    Demonstrated ability in digital sales and marketing strategies.
    Strong customer service skills.
    Highly organized and detail-oriented.
    Ability to work in a fast-paced environment, preferably e-commerce industry.
    Proficiency in Marketing and Designing software(s), Google Workspace, and Microsoft Office Suite.
    Experience in the IT industry is a plus.
    Bachelor’s Degree/Diploma in Marketing, Business Administration, or related field.
    Must have attained B+ and above in their KCSE.
    Must be willing to work six days a week. (Monday – Saturday)
    Family or Personal Business Experience is a plus.
    Demonstrated ability to work collaboratively in a fast-paced team environment and proactively influence others.

    go to method of application »

    If you have the qualifications and value-necessities for the role above do reach out to us by applying through the application email below. Ensure to submit your CV and an exceptional DIGITAL MARKETING PORTFOLIO with relevant links.Application Email: resourcing@shopit.co.ke We look forward to getting to know you.Due to the large number of applications, we shall only contact Shortlisted candidates. 

    Apply via :

    resourcing@shopit.co.ke