Job Experience: Experience of 1 year

Scope and main purpose of the Job
To promote sales of KSLH units, facilities and service directly using various marketing techniques
To achieve set sales targets in accordance with the sales & marketing plans.
To assist SMM by acting as “first contract” with all outside business contacts and by making outside sales calls or visits,  a major  part  of this role
To promote the image and services of the company so that maximum growth occurs through gaining new clients and contacts.
Key Responsibilities
Attain the sales targets in the allocated segments as required.
Develop  new business out of the existing segments
Maintain and develop a computerized clientele and prospective clients’ database
Plan and carry out direct marketing activities to assigned market segment (s) in order to achieve or surpass budgeted sales targets.
Welcome enquiries from and identify prospective new ‘clients’ exact needs, liaise closely with operational management  staff  on all details for a prospective new  client(contract) and gain their agreement on all details.
Follow up leads by visiting prospective clients regularly to maintain their interest. Maintain constant communication with the client once the sale is closed or account (contact) is opened and show an ongoing interest in the performance of the account.
Entertain prospective clients in accordance with set policy, where possible combining this visits to existing satisfied customers.
Develop ideas and create offers for outside marketing (OM) and marketing  to major accounts appropriate to the market  segments(s) targeted
Requirements
KCSE C+ or equivalent, Diploma or degree in marketing OR Hotel/Hospitality Management from  a recognized institution   division  two (2) or KCSE Grade C+
Evidence of previous hotel related experience of at least 1 year in sales & marketing  department  in a busy 3& 4 star  hotel, experience in revenue budgeting and product costing and pricing and pricing advantageous.
Must have done direct personal selling for at least one year and shown a strong sales record.
Must be able to speak, read, write and understand the primary languages(s) used in the work place and by guest who frequently visit and stay at KSLH business units.
Advanced computer skills (words processing, spreadsheets, database, PPT) Computerized FO reservations and accounting system. Background on automated sales office is helpful and added advantage
Service oriented, track record of successful customer service, organizing and self- presentation skills, unquestionable integrity, self driven , team player who enjoys working with people.
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Applicants to send their letters, CV, copies of academic and professional qualifications & ID copy both online and through post to the below address, to reach us before close of business on 21/08/2017.The company is an equal Opportunity Employer and affords equal opportunity to all qualified applicants for the position.Only shortlisted candidates will be contacted. General Manager Kenya Safari Lodges & Hotels Ltd P.O Box 90414 Mombasa.Email: vacancy@kenya-safari.co.ke

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vacancy@kenya-safari.co.ke

Reporting to: Operations Manager, Africa
About the role:
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
Key responsibilities for the role:
Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
Receive customer queries and ensure these are resolved in a timely manner
Help minimize defaults by reaching out to customers with delayed payments
Proactively contact dormant customers directly to resolve any pending issues.
Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
Check customer satisfaction degree after a sale and increase customer retention.
Gather and document information about the customer and the product.
Perform any other duties that may be assigned.
The Ideal Customer Service Executive:
Has a Diploma, Degree or Certificate in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management
Has 1 year relevant work experience in a similar role
Must work well under pressure, be able to juggle many tasks simultaneously, with an excellent sense of prioritization
Has excellent interpersonal skills.
Has strong communication skills with fluency in both written and spoken English and Swahili. Fluency in an additional local dialect is appreciated
Understands and can comfortably work with Microsoft Office Applications
Thinks clearly and has good problem solving ability
Demonstrates strong etiquette in communication over the phone with good listening skills.
Should be flexible, willing to stretch and achieve over and above base expectations.
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.
Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.
Greenlight Planet is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex, marital status, sexual orientation, national origin, HIV/Aids, disability or any other protected characteristic as established by law.
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Use the link(s) below to apply on company website.  

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