Jobs Kenya

Job Experience: Experience of 1 year

  • Laboratory Intern

    Laboratory Intern

    Job Description

    We are seeking for an enthusiastic and dedicated intern to join East Africa Plant Pathology Laboratory- Syngenta Flowers. This position offers a unique opportunity to gain hands-on experience in plant disease diagnostics, research, and management strategies specifically focused on ornamental flower crops. The intern will work closely with our team of experienced laboratory personnel and contribute to ongoing projects aimed at improving flower health and quality checks within the site.

    Role Objective

    To provide technical support to the lab team by conducting experiments, running laboratory tests, and analyze results.
    To develop and validate effective test protocols.

    What Your Day May Look Like;

    Adherence to the general good laboratory practice (GLD).
    Work on assigned projects and tasks both independently and as a team member.
    Performing all tasks inside the laboratory such as samples reception, samples analysis, results interpretation.
    Compile and record data for the documentation needed for testing and report preparation.
    Be conversant with all Lab protocols and chemical Safety Data Sheet (SDS)
    Ensure safety in the lab and all lab safety procedures are adhered to.
    Proficient use of technical laboratory instruments and equipment e.g. thermocyclers and centrifuge.
    Promote an innovation culture by constantly seeking new ideas and solutions.
    Development and validation or verification of test protocols
    Any other tasks & projects as may be allocated from time to time.

    Qualifications

    Bachelor’s degree in plant science, Biology, Chemistry, Microbiology, Biotechnology, Biochemistry, Agronomy or its equivalent.
    Basic understanding of microbiology and plant biology principles
    Attention to detail and ability to follow protocols accurately
    Ability to work both independently and as part of a team
    Basic computer skills, including proficiency in Microsoft Office suite

    Experience

    Minimum of one year of laboratory experience running both PCR and ELISA tests.
    Well-developed understanding of laboratory procedures and basic equipment
    Familiarity with common plant pathogens and diseases

    Personal Attributes

    Analytical.
    Results oriented.
    Integrity.
    Responsibility.
    Keenness to detail.   

    Working Relationships

    INTERNAL

    All Staff

    EXTERNAL

    Government Agencies – KEPHIS, USDA
    ILRI – BecA Hub
    Service providers
    Local community

    Apply via :

    jobs.smartrecruiters.com

  • Manager, Collections & Recoveries

    Manager, Collections & Recoveries

    Key Responsibilities

    Manages the day -to-day collections and or recovery to ensure losses are minimised by the effective implementation of collections and Recoveries strategy.
    Reviews processes within collections and recoveries to identify risk and opportunities to streamline operations, improve service and minimise losses.
    Highlights and analyses credit failures to identify ways of improving the credit approval process.
    Works with solicitors throughout the litigation process to ensure optimal collection and or recovery with minimal legal cost to the bank
    Maintains and analyses MIS statistical information relating to performance of the accounts and escalates trends for input to Product Development Process.
    Legal, regulatory, economic and compliance including the following;
    Ensure compliance with the Group’s standard and regulatory requirements pertaining to money laundering and KYC;
    Participate in and/or support the Bank’s effort to combat money laundering;
    Exercise due care and diligence on matters related to Money laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

    Strategy

    Reduction of net provision through effective collections, minimisation of Credit losses thus impact positively on profitability

    Business

    Improved Service & Customer Retention
    Sales Quality

    Processes

    Monitor and highlight any weaknesses in Underwriting Quality 

    Risk Management

    Ensuring adherence to laid down Risk Management practices and compliance with Credit and other relevant policies

    Governance

    Efficiency and effectiveness of outsourced processes, reduction in outsourced processing cost, repossession, and litigation 

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the Kenya CPBB Collections  to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key stakeholders

    Internal

    T&O Support – Account Services, Lending Operations
    Direct Channels
    Credit Analysts – on matters relating to pursuit of collections and default management.
    Relationship Managers – on training of staff on front end collections

    External

    Lawyers 
    Insurance companies
    Collection system vendors
    Third party repossession agencies
    Solicitors and Estate agents

    Other Responsibilities

    Embed Here for good and Group’s brand and values in Kenya GSF Risk CPBB Collections.
    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

    Skills and Experience

    Negotiation skills    
    Credit Skills    

    Qualifications

    Graduate with at least one year experience in Credit Preferably Debt Collection
    Credit skills
    Good negotiation and communication skills.
    Understands market trends and can interpret impact on the retail portfolio
    Full knowledge of retail clients Products and those of the competitors
    Good Computer skills with knowledge of the Credit MIS
    Strong analytical skills and attention to detail
    Basic Project management skills

    Apply via :

    jobs.standardchartered.com

  • Cars Category: Field Sales Managers Experienced Wedding Video Editor- Kilimani Designer Head of Offline Sales – Cars Category

    Cars Category: Field Sales Managers Experienced Wedding Video Editor- Kilimani Designer Head of Offline Sales – Cars Category

    Responsibilities

    The following are duties you will be responsible for:
    Sell Premium Services: Connect with car dealerships and yards, selling our exclusive Jiji Premium services.
    Support Growth: Provide expert guidance to car dealers, helping them expand and thrive on the Jiji platform.

    Requirements & Skills

    We believe that you will succeed better if you possess the following:
    Proven experience in sales. Automotive industry experience is an added advantage.
    Strong communication, reporting, negotiation, and networking skills.
    A sharp business acumen to drive results.

    Minimum Qualification Requirements

    Proven experience in sales

    Minimum Experience

    1 year

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Custodian Chauffeur (GSO Motor pool)

    Custodian Chauffeur (GSO Motor pool)

    Duties

    The incumbent reports to the Custodial Supervisor and works as a member of a Custodial Team to perform a wide range of janitorial tasks.  Duties include maintaining sanitary health and strict safety standards, escorting contractors, and general labor duties.  The individual is responsible for performance of scheduled and unscheduled cleaning and custodial tasks throughout offices, buildings, entrance/exit areas, garages, shops, and plaza areas of the Embassy compound and other US government properties.  The incumbent may also move furniture or appliances, assist various offices’ in loading/unloading shipments, opening/moving crates and boxes, assist with setting up for conferences or ceremonies to include delivery and setting up chairs, tables, and equipment for conferences and ceremonies. 

    Qualifications and Evaluations

    EXPERIENCE:  

    One year general work experience is required

    JOB KNOWLEDGE:  

    Must have general knowledge and understanding of Use/Care/Storage/ Maintenance of Cleaning equipment and materials

    Education Requirements:

    Completion of Secondary School is required

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Contact Centre Officer

    Contact Centre Officer

    JOB PURPOSE

    Contact Centre is the Bank’s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards resulting in market leading service experiences for all customers interacting with the Bank.

    KEY RESPONSIBILITIES/ACCOUNTABILITIES

    Inbound Calls handling – 24-7 customer support for Queries, Requests and Complaints channeled through Voice within the defined timelines and in line with the I&M Bank Standards.
    Social Media Handling – 24-7 customer support for Queries, Requests and Complaints channelled through the I&M Social Media pages i.e., WhatsApp, Facebook, Twitter, YouTube, Instagram, and LinkedIn within the defined timelines and in line with the I&M Bank Standards.
    Social Media Campaign Support – Responding to all engagements arising from the various I&M Digital campaigns within the defined timelines and in line with the I&M Service standards.
    Email Handling –    Responding to customer emails received from internal stakeholders and public mailboxes within stipulated Turnaround time and in line with I&M Service standards.
    Telemarketing and Outbound Campaigns – Handling Telemarketing assignments to create awareness on Bank Offerings and Outbound Campaigns such as Care Calling, Customer Onboarding and Customer Feedback Collection.
    Digital Channel Support – Support customers with any queries, requests, or complaints on the Bank’s Digital Banking channels i.e., Card and Online Banking (Mobile and Internet Banking) thus driving uptake, usage and digital channel satisfaction.
    Reporting and escalating any emerging trends or Customer Feedback emanating from our telephone, social media handles and e-mail engagements.

    KEY PERFORMANCE MEASURES

    Dropped Contact ratio
    Service Level Score
    Mystery Shopping Score
    Customer Satisfaction Score
    Quality Assurance Score
    Social Media and Email Handle Time

    IMPORTANT RELATIONSHIPS

    All Branches and Relationship Units
    All Head Office Departments
    All Customers
    Industry Stakeholders – Other Banks, Telcos (Safaricom and Airtel), IPSL (Pesalink)

    KEY SKILLS, KNOWLEDGE, EXPERIENCE AND PERSONAL COMPETENCIES

    Skills and Competencies

    Customer Centric
    Excellent written and oral communication skills.
    Strong collaboration skills
    Analytical and problem-solving skills
    Good interpersonal and rapport building skills.
    Strong time management and organizational skills
    Risk Intelligence
    Self-driven, autonomous and result oriented individual.
    Flexible and adaptable working approach,
    Emotional Intelligent
    Ability to work independently, with minimal supervision.
    Experience in Contact Centre or banking industry.

    Experience

    One-year continuous working at officer level in a customer service setting preferably in a financial institution with familiarity to Contact Centre operations.

    RECOMMENDED MINIMUM QUALIFICATIONS

    Education Level

    Business related degree holder from a recognized University (Min – 2nd class upper or equivalent).

    Professional Qualifications

    Banking qualifications desirable

    Apply via :

    imbank.bamboohr.com

  • Customer Service Representative – French Speaking

    Customer Service Representative – French Speaking

    About the job

    You are responsible for the client communication for designated account relationships and Contracts.
    You are required to response to the client on timely manner providing full and accurate information in one go.

    Main Duties / Responsibilities

    Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
    Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
    Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
    Mails or routes claim forms and supporting documentation to various units for final processing.
    Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
    May seek assistance with complex customer services issues.

    Qualifications

    Must have a diploma or bachelor’s degree or equivalent
    Excellent English written and oral communication skills
    French written and oral skill is a must
    Exceptional organizational and time-management focus
    Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
    1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
    Ability to perform in a high volume, fast paced call center environment
    Proven ability to work independently as well as a productive member of a team
    Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
    Knowledge of medical terminology a plus

    Conditions/requirements

    Work in 24 x 7 rotation shifts.
    5 days a week.
    In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays

    Apply via :

    cigna.wd5.myworkdayjobs.com

  • Data Analyst Human Rights Monitors

    Data Analyst Human Rights Monitors

    JOB PURPOSE

    This position is responsible for supporting the project lead in executing operational and administrative tasks under the project on “Advancing Human Security & Community Trust in Garissa, Mandera and Wajir Counties through Human Rights Monitoring and Mitigation Initiatives for Security Agencies and communities”.

    DUTIES AND RESPONSIBILITIES

    Data Collection:

    Assist in the collection of data from various sources, including government reports, NGOs, field investigations, and surveys.
    Maintain data integrity by ensuring accurate and up-to-date information is obtained.

    Data Cleaning and Preprocessing:

    Clean, format, and preprocess data to ensure it is consistent, accurate, and ready for analysis.
    Verify and validate data to resolve inconsistencies or errors.

    Data Analysis:

    Conduct basic statistical analysis to identify trends and patterns in human rights data.
    Generate descriptive reports and data visualizations to help the team and decision- makers understand the findings.

    Database Management:

    Maintain and update the organization’s data repository.
    Organize data in a structured manner for easy retrieval and analysis.

     Documentation:

    Prepare    and    maintain    comprehensive    documentation    of    data    sources, methodologies, and analysis procedures.

    Research Support:

    Assist in literature reviews and background research on human rights issues.
    Collaborate with the research team to support their projects with data insights.

    Reporting:

    Contribute to the preparation of reports, briefs, and presentations summarizing findings for internal and external stakeholders.

    Collaboration:

    Work closely with other teams within the organization to ensure data-driven decision-making and integration of human rights data into advocacy efforts.

    SKILLS, EXPERIENCE AND MINIMUM QUALIFICATIONS

    Bachelor’s degree in a relevant field such as data science, statistics, social sciences, or a related discipline.
    One (1) year solid experience in data analysis or research especially related to human rights issues.
    Strong analytical and critical thinking skills.
    Strong attention to detail and commitment to data accuracy and integrity.
    Excellent communication skills, both written and verbal.
    Passion for human rights and a commitment to the organization’s mission.
    Knowledge of international human rights frameworks and instruments is beneficial.
    Familiarity with data management and database systems.
    Meet the requirement of Chapter Six of the Constitution of Kenya.

    DURATION

    The contract will be for a duration of eight (8) months.

    DUTY STATION

    The data analyst will be based in Nairobi.

    REMUNERATION

    This position will attract a gross monthly remuneration of Kshs. 64,614.00.

    go to method of application »

    If you possess or meet the above qualifications, send your application letter together with a detailed CV, names and telephone contacts of three referees, to reach us by 1st December, 2024 through email address borderlinemonitors@knchr.orgThe cover letter should be addressed as follows;The Commission Secretary
    Kenya National Commission on Human RightsLenana Road, CVS Plaza, 1st FloorNairobi.

    Apply via :

    borderlinemonitors@knchr.org

  • Software Tester Engineer Buffer

    Software Tester Engineer Buffer

    POSITION OVERVIEW

    This role holder ensures that application solutions quality is assured before launch to the market. The incumbent shall work closely with the assigned Microsoft contact person in running test scenarios and corrective measures ensuring apps deployed have passed optimum performance scores. He or she must be a software guru undertaking various testing techniques to the process of executing a program or application with the intent of finding software bugs (errors or other defects). To succeed in this role, the incumbent must a quick thinker to translate of partner requirements, achiever, techy whizz and aggressive driver of deadlines for positive relationship across board immediately.

    ROLE AND RESPONSIBILITIES

    Test Management

    Responsible for setting up the test environment, create/ design Test scenarios and Test cases
    Analyze, review and assess software requirements, specifications and models for testability
    Measure performance of components and provide data for software metrics
    Track overall app productivity i.e. bugs arising and resolution quality

    Test Script Creation and Refactoring

    Automate tests (supported by test lead)
    Contribute to the creation of test plans
    Contribute in creation of test reports
    No of bugs triaged as per defined process
    Accountable for App testing configurations software modules (Unit and integration testing) against final requirements as per Microsoft/partner requirements

    Test Execution

    Prepare and acquire test data
    Execute and log tests, evaluate results and document deviations from expected results
    Conduct Peer Reviews on Test Cases and Defects
    Perform Sanity, System Testing and Regression Testing
    Coordinating with Development Team Regarding Project Status and Builds

    Test Reporting

    Run reports on identified defects and tracking them to closure
    Periodic (Daily) reporting of the Daily status of all assigned tasks to the supervisor
    Planned attendance for optimum service support as scheduled

    Knowledge Transfer:

    Conducting and participating in Trainings, Team Meetings and other Knowledge Transfer Projects
    Actively generate innovative ideas Eg: Number of fresh approaches/ ideas introduced”

    KEY PERFORMANCE INDICATORS

    100% of Test Coverage of scheduled apps as per delegated target (daily/weekly/monthly forecast)

    Rate of Schedule and effort variance milestones
    Defect Quality Trend (By Priority and Severity)

    No of regression bugs/No of non-regression bug
    No of bugs resolved by following through
    No of new bugs upvoted

    100% Quality management of apps

    100% compliance to SLAs, Severity levels timelines, procedures, processes of project schedules and work schedule attendance
    Satisfaction quarterly score of 4 out of 5
    Response time to test pass
    Updated app documentation

    Error-free reporting and documentation

    Quarterly submission of accurate test reports with minimal review comments
    Updated and maintain documents

    PERSON SPECIFICATION

    Academic Qualifications

    Bachelor’s degree in Computer Science, Computer Engineering, Information System, Electrical Engineering or related fields

    Experience

    At least 1-year experience in Software testing environment.
    Understanding of SDLC
    In-depth knowledge of Windows Operating Systems
    Proficiency in MS Office and SQL Queries.
    Basic Azure knowledge. Certifications is a plus.
    Understanding of C# and PowerShell is a plus.
    Any combination of certifications in Testing Tools, ISTQB is preferred

    Personal Attributes

    Technologically savvy: should have a vested interest in using the latest technologies, and is constantly seeking to expand knowledge base.
    Team Player: Must be able to work in a team-oriented and collaborative environment
    Customer satisfaction-oriented
    Result-oriented / solution driven/ Innovative
    Excellent communication (written and verbal), Presentation and Consultancy skills
    Attention to detail and Analytical
    Commercial awareness and excellent networking across the industry
    Flexibility and adaptability to change and ambiguity
    Team working skills & diplomacy; (ability to work with a diverse group of individuals in a professional and service-oriented manner)
    Excellent time management skills
    Excellent communication skills proven willingness to develop others potential within their teams.
    High Emotional Intelligence and enthusiasm needed to motivate a team to performance
    Work experience in fast-growth environment.
    Agile and resilient and shows interest in continuous personal development

    Apply via :

    technobraingroup.com