Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Program Assistant-China Relations (Nairobi) Senior Manager, Youth Leadership Program Monitoring, Evaluation and Learning Intern

    Program Assistant-China Relations (Nairobi) Senior Manager, Youth Leadership Program Monitoring, Evaluation and Learning Intern

    Description

    As an international organization focused on Africa, AWF has a unique role to play supporting governments in Africa to achieve the sustainable development goals, with this AWF is expanding its partnerships with governments and key stakeholders globally. Given China has become one of the most significant influences on development in Africa, therefore, AWF has committed to engaging China to raise awareness of African wildlife and wild lands, the role China plays in the future of wildlife conservation and impacts China can have on the continent. To implement a successful engagement strategy with China, we are seeking a program assistant, China Relations, who will report to the Manager of External Relations, China and play a key role in supporting the implementation of AWF’s China engagement strategy; assist in communications planning, outreach and relationship building in China and with Chinese entities and partners in Africa; and support the establishment of the relationships with relevant African government institutions as well as Chinese government. This position will be based in Nairobi, Kenya.

    Responsibilities

    Assist in conducting the research on Chinese government policy and activities that are relevant with Africa’s conservation and development.
    Support the implementation of AWF’s China strategy by working closely with the supervisor as well as with other AWF relevant departments.
    Assist with relationships building with relevant African government institutions including African embassies in China.
    Support the engagement with AWF key stakeholders in China such as government, leading zoos, academic institutions to enhance AWF’s profile and credibility in China.
    Working closely with AWF communication and marketing team to develop content regularly regarding China program, which will be updated on AWF Chinese and English website, social media.
    Support the event planning and logistic arrangement in China or Africa, such as AWF’s annual exhibition in China.
    Work closely with other AWF departments such as country directors as needed to obtain necessary support for the purpose of engagement with Chinese companies.
    Carry out any other relevant duties that may be assigned by supervisor from time to time.

    Requirements

    Bachelor’s degree with a minimum of 1-2 years of experience working in the context of Chinese organizations that is related with public relations, communications or a closely related field.
    Knowledge of and a broad view of China, especially good understanding of China’s socio – economic and political matters.
    Candidates with knowledge on Africa conservation, wildlife and wildlands and Africa development preferred.
    Good ability to speak, write, edit in both Mandarin and English.
    Good ability in research and communications skills.
    Ability to multi-task in a fast-paced collaborative environment while prioritizing and managing multiple deadlines.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • City Manager Nakuru – Jumia (Full Time)

    City Manager Nakuru – Jumia (Full Time)

    About The Role.

    As a city manager your role will be twofold. On the one hand you will work as a member of our sales and account management team and be responsible for identifying, approaching and signing contracts with restaurant partners. You will help develop our offering to restaurants and manage key accounts and help to grow existing businesses by leveraging your sales and relationship management skills. In addition to this, the role will have an operational component and you will manage the local rider base and have to ensure that local operations are handled effectively.

    After closing the contract you will continue your relationship with restaurant partners and identify and conduct initiatives to activate them. We are looking for a generalist who is passionate about Jumia Food and enjoys interacting and negotiating with partners. You’ll l everage your skills in emailing, cold-calling, and driving internal processes to set up our partnerships for success.

    Roles And Responsibilities

     Be responsible for the entire sales process with new partners to source and negotiate the best products in your city to deliver it to our customers
    Drive expansion of existing clients as well as generating new business at prospect chains
    Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties
    Meet monthly targets set out by the management team
    Daily report with the tasks executed (calls and visits)
    Help us identify and build best practices for your sales team and others
    Ensure end-to-end operational excellence with partners, customers, customer service agents and riders
    Maintains city staff (riders) by recruiting, selecting, orienting, and training riders.
    Recommends programs and services by identifying and anticipating new trends

    Requirements

    Fluency in English is a must
    Willing to relocate in Kenya
    Minimum 1-2 years of experience in Sales – preferably in a startup environment
    Proactive, organized, and obsessed with detail and accuracy
    Know how to negotiate your way into a super deal through sales techniques and persuasion
    Have excellent communication skills. Eloquent, with good grammar and writing skills
    Autonomous and self-starter who is able to work in a highly demanding environment
    Computer literate; good knowledge of Google Docs and MS Office.
    Bachelor of Business Administration, Marketing or Public Relations is a plus

    What We Offer

    A unique opportunity in implementing and executing new ideas for a thriving e-commerce business
    The opportunity to work with professional and dynamic teams in and outside your local country
    An unparalleled personal and professional growth as our longer-term objective is to train the next generation

    Apply via :

    africainternetgroup.peoplehr.net

  • GBV Case Worker

    GBV Case Worker

    HIAS Refugee Trust of Kenya (HRTK) – Kenya Office

    Program:        Gender and Gender Based Violence(GBV)

    Grade:             5

    Reporting to:  Gender and GBV Program Manager

    Duration:        8.5 months’ contract with possibility of renewal subject to availability of funding and performance                   

    Introduction

    HIAS is an international not for profit organization with a vision for a world in which refugees, displaced persons and asylum seekers find welcome, safety and freedom. HIAS operation in Kenya was established in 2002 with the mission to serve the most vulnerable refugees through protection, resilience, economic inclusion and provision of durable solutions.

    Organizationally, HIAS is guided by its Refugee Rights Framework. This rights-based approach, based on international human rights, humanitarian and refugee law and practice, provides a programming framework for HIAS’ focus on refugee protection. This framework prioritizes programming impact that ensures forcibly displaced people realize their potential and become contributors to society, with this impact being achieved through the realization of legal and civil rights and social and economic rights including through 1) the right to protection from harm, violence and discrimination, 2) the right to recovery from the shock of displacement, and 3) the right to economic self-sufficiency and inclusion.

    The overall goal of HIAS’ global GBV Prevention and Response programming is for forcibly displaced refugee women, girls, sexual and gender minorities to pursue their potential and to access their human and legal rights, free from violence and oppression. This means HIAS GBV programming works to ensure; 

    (1)    Forcibly displaced women, girls, sexual and gender minorities face a reduced risk of GBV,

    (2)    Survivors of sexual and physical violence have access to coordinated psychosocial, health, and legal services,

    (3)    Family, community, and institutions support refugee women, girls, sexual and gender minorities in accessing and using their rights.

    HIAS uses a survivor-centered, community-based approach. Our programs consider the voices and needs of survivors and prioritize their leadership in program design and implementation. HIAS works with   communities’ natural systems in order to optimize support for survivors, building partnerships to promote and protect the rights of survivors, women, girls, sexual and gender minorities. This approach enables HIAS to meet the safety, psychosocial, economic, and justice needs of survivors; facilitate their access to appropriate care; and empower communities to lead efforts that challenge beliefs, attitudes, and behaviors that perpetuate or condone violence against women, girls, sexual and gender minorities in the community.

    HIAS seeks to recruit a GBV caseworker who will support the project through contributing to the timely and quality implementation of GBV related activities and GBV case management for the urban refugee community.

    Main Duties and Responsibilities

    Carry out individual case management for Gender-based violence survivors received at HIAS offices and those identified within the refugee community
    In collaboration with community outreach workers conduct regular assessment on the needs of the refugee women and girls
    Conduct field visits for case assessments in coordination with other HIAS staff and keep track of socio-environmental risks faced by GBV survivors, sexual and gender minority refugees;
    Assist in qualitative assessments through Focus Groups Discussions/ Community Dialogues(Tango Talks) to better understand the risks of GBV and map out service support structure for GBV survivors 
    Process referrals for support services for GBV survivors to other agencies.
    Conduct timely follow up on referrals and support services provided to GBV survivors, ensuring that the survivors receive the assistance recommended
    Work with stakeholders to strengthen referral networks and monitor the implementation of the referral pathway survivors access to confidential, safe GBV services in a timely manner
    Assist in carrying out GBV trainings for all relevant community actors on GBV topics
    Implement and monitor merit based social and financial assistance informed by vulnerability assessments in individual cases in accordance with HIAS’ Standard Operating Procedures
    Ensure regular updates in the Gender Based Violence Information Management System (GBVIMS)
    Evaluate beneficiaries’ progress and work on an exit strategies aimed at supporting client’s self-reliance
    Prepare a monthly analysis on GBV key issues based on case trends to disseminate information on services available and referral pathways
    Contribute in the development of project proposal, concept notes and sector publications
    Perform other duties as and when required

    Required Qualifications

    Bachelor’s degree in Social Work, Gender Studies, Community Development Studies and/or other related fields of study

    Desirable Experiences

    Minimum of 1-2 years’ previous job experience related to GBV response.
    Demonstrated experience working directly with refugees who are survivors of GBV
    MUST have a demonstrated understanding of a survivor-centered approach. .
    MUST have experience with operationalizing GBV principles, knowledge of International humanitarian standards for GBV prevention and response.
    Experience working with GBVIMS preferred (Gender Based Violence Information Management System)

    Required Skills and Competences

    Proficiency in English and Swahili
    Computer literacy is a must, with strong knowledge of Access, Excel and Word
    Ability to work in a team, maintain confidentiality and respect for diversity, uphold integrity, respect and accountability
    Self-starter with an ability to work with minimal supervision in a culturally diverse team
    Excellent Analytical, Communication and Report writing skills
    Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff, beneficiaries and other stakeholders
    Ability to maintain one’s composure while under pressure
    Knowledge of accountability to affected populations is an added advantage

    Please send a cover letter and resume to recruitment.kenya@hias.org indicating the Vacancy Number HRTK/GBV-CW/10/2020 on the subject Line.Applications not bearing this subject label will not be considered.Closing Date: 23rd October 2020Important: Only shortlisted candidates will be contacted.HRTK is an equal opportunity employer, does not charge candidates for recruitment and dissociates itself from any entity defrauding candidates.

    Apply via :

    recruitment.kenya@hias.org

  • Senior Brand Partnership Associate

    Senior Brand Partnership Associate

    Your Work-life Opportunity

    Marketing is one of the key departments at Glovo and in most companies you may think of. You will be directly working with companies on educating, creating and demonstrating the value that Glovo has for their brands and their consumers.

    We are looking for a candidate highly motivated, problem solver, with strong interpersonal abilities and with strong attention to detail, who can find creative solutions to complex problems.

    Be a Part Of a Team Where You Will

    Design and implement Glovo’s partnership strategy with the support of the Marketing Manager
    Align with the Regional Marketing Head on the root to market and product development needs to maximize the monetization of our app.
    Unleash Glovo’s sustainable growth and profitability by building a true partnership relationship with brands.
    Help FMCG/CPG companies boost their sales with the support of all Glovo services you may provide.
    Fully understand your partners and make recommendations of marketing activities, data services, consumer insight analysis and sales boosters.
    Coordinate across departments to execute best in class activities.
    Analyze and report impact of activations to brands and to Glovo business.
    Build success stories which helps roll-out the partnerships strategy across categories and countries.
    Meet monthly and quarterly objectives defined by the company.
    Report quarterly results and key learnings & implications which will define the next quarter plan.

    You Have

    Business Administration Studies in University level
    Minimum of 1-2 years of Sales experience at a leading FMCG/CPG company
    Highly analytical and comfortable dealing with high growth and complex business challenges
    Experience at project management
    Strong skills in office, especially in excel
    Excellent communication skills both oral and verbal in English (Swahili is plus)

    Nice-to-haves

    Experience on executing integrated marketing campaigns across digital and non-digital channels
    Have a deep understanding of paid, owned and earned media channels, being comfortable tracking and reporting on established performance marketing KPIs

    Experience Our Glovo Life Benefits

    Enticing Phantom Shares plan
    Comprehensive Private Health Insurance
    Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
    Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
    Discounted Gym memberships
    Flexible working environment
    Emergency Response Services

    What You’ll Find When Working At Glovo

    Gas: We work hard with energy and passion for what we do.
    Care: We act in the best interest of a sustainable future.
    Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
    Stay Humble: We embrace mistakes and feedback to learn from them.
    Glownership: We roll up our sleeves and get work done no matter our position and level.

    If you believe you match these values, we look forward to meeting you!

    Apply via :

    boards.greenhouse.io

  • Property Officer – Grade A commercial building within Nairobi

    Property Officer – Grade A commercial building within Nairobi

    Reporting to the Property Manager, the Property Officer will carry out the management of Grade A commercial buildings within Nairobi property in an effective, efficient and profitable way, to the highest professional standards.

    Main duties:

    Rent, Service Charge, Parking, License Fees and VAT: Ensure the collection of due rent, service charge and any other payments as due under the leases and licenses in a timely and effective manner. Tasks include:

    Timely billing of rent, service charge, parking fees, license fees and VAT
    Ensuring that the tenant statements generated from the accounts department are correct and are delivered to the tenants in a timely manner.
    Subsequent monitoring and following up to ensure that the payments are made as due.
    Taking appropriate, timely and firm action in the event of default in payments, or risk thereof, by the tenants.

    Services: Ensuring the proper rendering of the services on the property. This entails;

    Ensuring competitive and cost effective service providers or staff are deployed for the services.
    Suitable service contracts or agreements are in place.
    The services are rendered in the best manner possible, through regular monitoring, inspection and liaison meetings and communications with the service providers.
    Invoices submitted for payment for the services are correct and consistent with the service contracts, and are then paid in a timely manner.

    Maintenance and Repairs: Ensure that the property structure, components, systems and equipment are kept in a good state of repair and redecoration.

    Utilities: Ensure that utilities on the property are;

    Available and sufficient.
    Being used properly and in an efficient manner.
    Consumption is being monitored, bills received and payments made in a timely manner.
    Utility accounts and their holding and transfer are handled and maintained correctly.
    Tenant sub-meters are well maintained, functional and recovery billings from tenants are done monthly in a timely manner.

    Statutory Payments: Ensure the land rates, ground rents and any other taxes and statutory payments are paid in the correct amounts, as due and in a timely manner.
    Insurance: Ensure that proper and adequate insurance cover for the property is in place and premiums due thereon is paid properly and in time.
    Property Staff: Directing and supervising the property staff mainly the caretaker and maintenance staff to ensure that they carry out their duties properly in line with their job descriptions and the management functions of the property.
    Landlord statements and remittances: Ensuring in liaison with the accounts departments that property statements are generated and submitted to the landlord on a monthly or quarterly basis as due and that the monthly remittances to the landlords are made correctly and on time. Also ensuring that other periodic statements and reports to the landlord are submitted as required.
    Landlords communication: Ensure that the landlord is constantly kept appraised and advised on the property in a proper and professional manner under the direction of the property manager, HOD or General Manager
    Lease and License Agreements: Ensuring in liaison with the Agency Department that proper lease and license agreements are in place, duly signed by the parties and that the terms thereof are adhered to. Also ensure renewals are done at least six months before lease expiry date.
    Tenancy Schedules: Ensure that proper, accurate and up to date Tenancy Schedule for the property is maintained.
    Tenants Communications: Ensure appropriate communication and liaison with tenants on matters related to their tenancies and the management of the subject property.
    Handovers and Handover Notes: Ensure that handovers by vacating tenants and handovers to incoming tenants are carried out properly and accurately filed in and that all matters relating thereto including closing and opening of utility accounts are attended to.
    Supervisory and managerial responsibilities: Proper management and supervision of Property staff, Service providers and suppliers including maintenance and repairs providers
    Inspection and Reporting requirements: Property inspections should be carried out on a regular programmed basis and depending on any arising or current issues. Inspection reports should be done and follow ups on various actions done in a timely manner.
    Other responsibilities: Proper handling and accounting for office and property equipment, materials, supplies.
    Decisions to be made: Notifying the property manager, HOD or General Manager on all important aspects related to the proper execution of your duties and in particular any matters of an urgent legal nature.

    Key Skills, Knowledge & Attributes:

    Degree in Land Economics, Real Estate or equivalent from a recognized university.
    Graduate member of the Institution of Surveyors of Kenya
    Minimum 1-2 years’ experience in commercial property management.
    Proficiency in Microsoft Applications including Word, Excel, Outlook and PowerPoint
    Experience and proficiency in Enterprise Resource Planning (ERP) systems is an added advantage.
    Strong analytical skills, Keen to details, good communication and interpersonal skills.
    A team player,

    If you can clearly demonstrate the ability to meet the above criteria, please submit your application letter along with detailed CV & testimonials to reach by 20th October 2020.Send documents to hr@regent-mgt.com.Only short-listed candidates will be contactedRegent is an Equal Opportunity Employer! 

    Apply via :

    hr@regent-mgt.com

  • Senior Manager Security Operations Centre Application Developer Senior Application Developer

    Senior Manager Security Operations Centre Application Developer Senior Application Developer

    Key Responsibilities

    Provide technical expertise to the bank and its senior management team on existing and evolving cyber security threats affecting the financial services industry.
    Provide cyber threat analysis and intelligence dashboards to senior management.
    Establish and maintain effective and forensically sound incident investigation procedures as part of the incident response methodology of the bank.
    Perform regular penetration testing of the banks external and internal interfaces, systems and touch points to verify the bank’s cyber security posture.
    Perform regular cyber incident simulations to establish the maturity of the bank’s incident response capability.
    Responsible for the creation of the service charter, the processes and standard operating procedures of the CISOC.
    Responsible for achieving the CISOC KPI’s as defined together with the CISO, the GCTO and the CRO.
    Contributes to the overall cyber security strategy of the bank, to the budgeting cycle and the selection of technology within the remit of the cyber security department.
    Implements and manages security tools.
    Investigates suspicious activities, contains and prevents them.
    Reduces downtime related to security incidents and ensures business continuity.
    Executes operational aspects of agreed security strategy.
    Provides audit and compliance support.

    Requirements

    For the above position, the successful applicant should have the following:

    A Bachelor’s degree in Computer Science or related field from a recognized university.
    Must possess at least two security certifications listed: CEH (Certified Ethical Hacker); CISA (Certified Information Systems Auditor); CISM (Certified Information Systems Manager); CISSP (Certified Information Systems Security Professional); CompTIA Security+.
    A minimum of 10 years’ experience in Information Technology; with at least 5 years’ experience in Information Security.
    2 years’ experience in Security Information and Event Management (SIEM) Operations.
    1 year experience in the Development and/or Operation of a Security Operations Centre (SOC).
    Good knowledge of Banking Operations.
    Excellent planning and organizing skills.
    Excellent problem analysis and attention to detail.

    go to method of application »

    Use the link(s) below to apply on company website.  To be considered your application must be received by Wednesday 14th October 2020.Qualified candidates with disability are encouraged to apply.Only short-listed candidates will be contacted.NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:

    Apply via :

  • Investment Analyst Intern

    Investment Analyst Intern

    About Kiva

    Kiva is the world’s first and largest crowdfunding platform for social good. We run an online marketplace (www.kiva.org) for crowdfunded microloans that serves the financially excluded. Our organization combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to expand financial access at global scale. We aim to drive social impact and enable opportunity while providing a borrower-to-lender connection: “Loans that change lives.”

    Our mission is to expand financial access to help underserved communities thrive. In just 13 years, we have raised more than $1.1 billion in loan capital for 2.7+ million borrowers in over 80 countries. Our lenders fund over $10 million in loans every month. Headquartered in San Francisco, with offices in Portland, New York City, Nairobi, and Bangkok, Kiva’s team has 100+ employees and 500+ volunteers worldwide.

    Internship Program

    Since its founding, volunteerism has been an integral part of Kiva’s foundation and success. As a Kiva Intern, you will contribute your passion, drive, ideas and expertise to expanding our reach and impact while taking on immediate and significant responsibilities within your team. In addition to learning on the job, you’ll partake in a variety of educational, social, and professional development workshops and events that will accelerate your professional growth while learning about Kiva and the non-profit, technology, and microfinance sectors.

    Through this volunteer internship, we’re hoping to provide a high caliber learning experience. With the completion of our internship program, you will take away many in-demand job skills. Additionally, all Kiva interns will gain exposure to foundational microfinance concepts and ongoing professional development tailored to your career goals. This position will also put you in contact with a wide array of employees and organizations around the world, giving you a jump start on networking opportunities.
    This is a 6-month, part-time (24-32 hours per week), volunteer internship position based in Nairobi, Kenya.

    Placement Process

    Kiva places interns within most departments of the organization. During recruitment, we evaluate your application and interests to match you to a specific team that will leverage your talents while providing you with an opportunity to develop and grow. Although Kiva Interns range in age and experience, a common theme among our participants is a “can do” attitude as well as a desire and willingness to dive in and get their hands dirty.

    Kiva is currently hiring for our January through July 2021 Internship Class.

    Our Team
    Kiva’s Impact Investments team works with partner lending institutions and borrowers from all over the world, who post profiles for fundraising onto the Kiva website. The team is responsible for sourcing, monitoring and managing relationships with these partners and borrowers, onboarding and training new partners, and ensuring that all funding relationships are compliant with Kiva’s policies and are aligned with Kiva’s social mission and strategic focus. The Impact Investments team includes staff based in the US, Kenya, Thailand, and Colombia, who manage Kiva’s investment relationships across the world.

    Your Role
    We are looking for passionate, dedicated, skilled young professionals to support the efforts of the Impact Investments team by working with our Impact Investments team, our Field partners and their clients in order to help us expand our impact. The Investment Analyst Intern will be responsible for supporting the Impact Investment team to monitor performance metrics and trends of institutional partners and borrowers with a focus on Africa and the Middle East. This is an early career traineeship opportunity, which supports Kiva’s Impact Investments team in onboarding, monitoring, and supporting our large network of international investment partners. The Investment Analyst Intern will report to a regional Investment Manager, and will collaborate closely with other team members across the Impact Investments team including the Investment Associates. This role will also support initiatives where needed. The ideal candidate is a flexible and positive team player who is passionate about Kiva’s mission and is able to perform basic financial statement analysis and execute complex processes efficiently and accurately. This role will be based in Nairobi, Kenya.

    Primary Responsibilities

    Partner support: Assist in onboarding approved partners, communicate Kiva policy to partners and update Kiva on any new Partner developments. Apply critical thinking to help resolve partner queries. Assist with the monthly repayment reporting process and escalate compliance, systems and process issues as needed.
    Partner Operations: Conduct off-site Borrower Verifications (BV) to monitor Field Partners for compliance with Kiva policies. Assess the Kiva-related operations of assigned Field Partners, identifying opportunities for increased efficiency and implementing sustainable solutions. Provide training and technical assistance on Kiva systems, processes, and policies to key Field Partner staff members involved in the Kiva workflow.
    Financial Analysis: Input Partner financials and risk metrics into standardized templates, follow up with partners to resolve any issues, and review financial analysis outputs
    Due Diligence: Support due diligence processes of potential investments to help assess prospects’ financial and social performance, and mission fit with Kiva.
    Interest Rate/Borrower Cost Analysis: Assess the total cost of the loan product offered by field partners in comparison with the local and regional markets
    Macro-level Risk Analysis: Conduct a Country/Regional-level risk analysis of the credit industry including the regulatory environment, market saturation and over-indebtedness, currency exchange risk, and current industry trends
    Operations management: Manage and maintain up to date documentation related to Partners in Kiva’s various systems. Maintain a high level of attention to detail in all projects.

    Required
    Qualifications

    At least 21 years of age or older by January 19th, 2021
    Able to commit to the full 6-months term
    Bachelors or Masters degree in a related discipline
    Must be authorized to work in Kenya
    Ability to manage time well and prioritize across competing tasks with an eye to detail
    Flexible, and willing to maintain a dynamic schedule in order to work with people across varying time zones
    Effective while working remotely
    Strong communication and relationship management skills, including the ability to tailor communications to a wide variety of audiences and stakeholders, across multiple cultures.
    Tech savvy. High level of proficiency in Microsoft and/or Google Suite office software and adept at learning and using technology platforms. Comfortable learning new technologies

    Preferred

    1-2+ years of work experience in Investment Management, Lending, Finance, Business Analytics, or a related area
    Training or experience in financial statement analysis is a plus
    French or portuguese language proficiency a bonus
    Demonstrated project management experience and ability to move multiple projects forward at once.

    Perks

    We have a culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to professional development training and workshops, and regular feedback on your performance.
    Access to Kiva’s global network of Kiva Fellowship and Internship Alumni
    Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
    References gladly given for successful participants
    Monthly living stipend

    The weekly time commitment for a Kiva Internship is 24-32 hours per week, from January 19th, 2021 – July 30th, 2021. Please make sure you have the availability to commit for the entire internship period before submitting an application.

    Apply via :

    boards.greenhouse.io

  • Stylist / Wig Maker

    Stylist / Wig Maker

    Summary of overall Key roles & responsibilities:

    As a stylist/wig maker at BeautyClick, you will be required to make, style, trim, cut, shape and color wigs/weaves. Your role will require a high level of customer interaction on a daily basis. As such, excellent communication, sales and customer service skills are a prerequisite to being able to meet your goals.

    Qualifications

    1 to 2 years experience working in a salon
    Wig/weave installation skills is a MUST
    Certificate or Diploma in Hairdressing is an added advantage
    Ability to communicate in English and Swahili

    Behavioral Competence

    Be proactive, time conscious, efficient, and consistent in their work.
    Be able to work under pressure with minimum supervision and be self driven.
    Possess excellent communication and interpersonal skills.
    Pay attention to small details.
    Great customer service skills: Ability to listen closely to clients’ wants and needs.
    Be able to follow instructions.
    Keep up with the latest beauty trends.
    Closely follow safety, sanitation, and health standards.
    Have the ability to assess the needs of clients.
    Meet quality standards for service.
    Friendly and confident.
    Team player.

    Specific duties include:-

    Wig making and styling

    Hand making and using machine to construct wigs
    Color hair to customer preference
    Wig repairs
    Trimming and cutting hair
    Shaping and styling hair
    Be a timekeeper and offer the best service possible in the shortest amount of time

    Product Maintenance

    Keep the display shelves tidy and clean at all times.
    Maintain clean testing & demonstration tools.
    Adhere to showroom procedures for checking, merchandising, and displaying stock.
    Maintain and safeguard all company equipment including assets (this includes & is not limited to wig sewing machine, hair styling equipment, Phone, credit card machines etc).
    Take ownership and responsibility for security within the showroom and be on the lookout for shoplifters.

    Sales and Customer Experience roles

    Spend quality time with customers, give advice and guidance on hair selection.
    Recommend the right hair products, and advice on maintenance to customer
    Up-sell and cross-sell to drive company sales and productivity.
    Be aware of products out of stock and what substitute products to recommend.
    Conduct consultations and advise on new trends
    Upgrade product knowledge (specifically human hair, hair products) and keep a deep knowledge of the BeautyClick product range. You are expected to know the full product range at all times.

    Other duties

    Report on customer feedback and complaints
    Perform quality check on hair
    Beware of and report on latest trends
    Complete and update all required administrative reports
    Beware of and report on competitor prices and deals
    Other duties as may be assigned by the Sales/CEX Manager

    All job applications to be sent to hr@beautyclick.co.ke

    Apply via :

    hr@beautyclick.co.ke

  • Customer Service Executive

    Customer Service Executive

    The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
    Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders.
    Key Responsibilities

    Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
    Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
    Conducting product and service quality surveys with customers and recording feedback from time to time;
    Generating leads for the sales team by screening callers and identifying potential sales opportunities;
    Supporting the collection of payments by regularly contacting dormant and defaulting customers;
    Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
    Working with multiple sales teams and cross-functional teams seamlessly;

    Does this sound like you?
    Must-haves:

    Good communication skills with fluency in both written and spoken English
    Local language preferences (country-specific)
    Nigeria: Yoruba & Hausa
    Strong interpersonal skills
    Maximum 2 years experience in a similar role
    Basic Microsoft- Excel skills

    Nice-to-haves:

    Bachelor’s Degree in Business-related courses – Sales, Marketing or Customer Service Management

    Apply via :