Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Sales Executives

    Sales Executives

    Job Purpose: Sales Executive will be responsible for representing the company to the marketplace and in turn, representing the customer to the organization.
    Client development from both cold and existing prospects is a critical part of the job.
    The sales representative must have excellent telephone skills, professional sales abilities however corporate customer handling experience will be a plus.
    Good working knowledge of selling branded promotional merchandise as sources of effective marketing and communication solution will be an added advantage.
    Duties and Responsibilities:

    Market and sell company capabilities in terms of products and services to existing customers and prospects, works with the sales manager to develop new customers, and strives to meet and exceed sales volume goals and company budgets.
    Maintains customer relations and customer satisfaction. Develops additional contacts at each account to assure continuity and/or sales growth.
    Organises client visits, offers solutions, answers questions, provides quotes and offers samples to secure customer’s branding and promotion needs and contacts people who are in a position to influence the purchase decision.
    Obtains accurate customer deadline dates and advises production whenever copy of proofs will be delayed, when deadlines must be changes.
    Learns and keeps abreast of products, production methods and servicing offered by the company and its competitors, trends in the industry, and needs of actual and potential customers and the market in general.
    Maintains records with relevant information for each new prospect and makes periodic calls on prospective customers.
    Assesses customer’s plans regarding future print projects, future budgets, and in-house marketing plans and updates supervisor of this information.

    Candidate Profile:

    Degree in Marketing or related field.
    Self-motivated, energetic individuals with a zeal to excel in the field of corporate sales.
    A go getter with an attitude to learn and grow

    The company is an equal opportunity employer, we do not discriminate against candidates based on their gender, race, creed, disability and social background.
    Age: 22 to 27 Years
    Experience: 1 to 2 years’ experience in business to business corporate sales.

    Interested candidates should urgently send their applications and CVs to email humanresource@vajas.com not later than 9th January 2021.Due to the urgency of the positions, interviews will be on a rolling basis until the right candidates are identified.Only shortlisted candidates will be invited for an interview.

    Apply via :

    humanresource@vajas.com

  • Customer Experience Agent – Online Sales Team Supply Chain Officer Factory/Production Manager Senior Finance Officer

    Customer Experience Agent – Online Sales Team Supply Chain Officer Factory/Production Manager Senior Finance Officer

    WHAT YOU’LL DO

    The ideal Customer Experience Agent is a detail-oriented person who has a passion for engaging customers and telling the Moko story. is a detail-oriented person who has a passion for engaging customers and telling the Moko story. They care about giving the customer the best experience, putting a smile on their face and sparks in their eyes and creating a deep and lasting connection. They are self-motivated and keen to learn on the job. They enjoy taking on a variety of tasks from running customer care programs to running market research surveys. They like to find solutions to problems and think of ideas to improve the customer’s experience and they strive to achieve the best possible outcome. 

    THE ROLE IN BRIEF

    Customer care and support

    Receive all inbound calls and offer support to customers questions and queries
    Coordinate with the “Dreamliner” delivery team to arrange home deliveries to customers
    Ensure that payments are collected and logged in our system
    Assist customers in case of queries such as replacement of the product or assistance with product guarantee
    Maintain a positive, empathetic and professional attitude toward customers at all times
    Maintain communication with customers through various channels i.e. WhatsApp, Phone calls, Messages 
    Communicating and coordinating with colleagues as necessary

    Moko Care

    Manage the Moko care program by giving customers a remarkable experience worth talking about
    Reach out to customers and leads to create deep and lasting relationships
    Source for gift items and coordinate delivery and other logistics of the Moko Care program
    Work with suppliers and service providers to ensure customers and leads receive gifts 
    Meet the monthly customer reach target
    Acknowledging and resolving customer complaints
    Ensure customer satisfaction
    Provide feedback to enable us to learn and improve the Moko Care program
    Using customer insight propose new ideas on how to improve the Moko Care program

    Lead Nurturing

    Follow up on leads to coordinate when orders can be placed and delivered
    Keep an up to date record of leads and customers generated from online conversations and manage the inbound customer system by keeping a record of customer transactions, interactions, comments and complaints.
    Propose new ideas about ways to engage our customers online and offline with our brand and suggest improvements about customer engagement system.
    Meet sales targets and call handling quotas

    Support Market Research

    Collect testimonials from customers and provide any insightful feedback to management to develop our products and our brand
    Conduct market research and customers’ insights collections (both online and offline) through surveys or 1:1 interviews
    Summarize data collected from market research and offer recommendations

    ARE YOU OUR DREAM CANDIDATE?

    A preference for 1-2 years’ experience in a role with customer relations responsibilities
    Extremely strong interpersonal skills and outgoing personality
    An enthusiastic individual with outstanding problem-solving skills to assist customers in their purchase and after-sales journey
    Detail-oriented person with the ability to seamlessly plan, coordinate and execute projects
    Ability to analyze data and proactively identify and address issues with customer accounts
    An initiative taker who enjoys working independently once you receive clear directions from the manager
    Proficient with Microsoft Word and Excel
    Proficient with customer relations management systems
    Eager to join a young, quickly-growing organization and team

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Sales Executives

    Sales Executives

    Job Purpose: Sales Executive will be responsible for representing the company to the marketplace and in turn, representing the customer to the organization.

    Client development from both cold and existing prospects is a critical part of the job.

    The sales representative must have excellent telephone skills, professional sales abilities however corporate customer handling experience will be a plus.

    Good working knowledge of selling branded promotional merchandise as sources of effective marketing and communication solution will be an added advantage.

    Duties and Responsibilities:

    Market and sell company capabilities in terms of products and services to existing customers and prospects, works with the sales manager to develop new customers, and strives to meet and exceed sales volume goals and company budgets.
    Maintains customer relations and customer satisfaction. Develops additional contacts at each account to assure continuity and/or sales growth.
    Organises client visits, offers solutions, answers questions, provides quotes and offers samples to secure customer’s branding and promotion needs and contacts people who are in a position to influence the purchase decision.
    Obtains accurate customer deadline dates and advises production whenever copy of proofs will be delayed, when deadlines must be changes.
    Learns and keeps abreast of products, production methods and servicing offered by the company and its competitors, trends in the industry, and needs of actual and potential customers and the market in general.
    Maintains records with relevant information for each new prospect and makes periodic calls on prospective customers.
    Assesses customer’s plans regarding future print projects, future budgets, and in-house marketing plans and updates supervisor of this information.

    Candidate Profile:

    Degree in Marketing or related field.
    Self-motivated, energetic individuals with a zeal to excel in the field of corporate sales.
    A go getter with an attitude to learn and grow

    The company is an equal opportunity employer, we do not discriminate against candidates based on their gender, race, creed, disability and social background.

    Age: 22 to 27 Years

    Experience: 1 to 2 years’ experience in business to business corporate sales.

    Interested candidates should urgently send their applications and CVs to email humanresource@vajas.com not later than 9th January 2021.Due to the urgency of the positions, interviews will be on a rolling basis until the right candidates are identified.Only shortlisted candidates will be invited for an interview.

    Apply via :

    humanresource@vajas.com

  • Field Officer

    Field Officer

    Objectives of the position:

    The Field Officer will be a critical member of AVF’s WUSC Project team reporting to the AVF Media and Engagement Specialist. The Field Officer shall maintain a trustworthy presence among our program’s beneficiaries in Kalobeyei and oversee other AVF consultants working in the settlement.

    Responsibilities:

    The Field Officer in consultation and coordination with the AVF Media and Engagement Specialist will carry out the following duties.

    Follow the set criteria to supervise Listening Group Facilitators in mobilizing participants for listening groups and venues
    Ensure listening groups are implemented within the set guidelines and documentation is effectively conducted in line with AVF standards.
    Ensure listening group participants are facilitated with transport and snacks and documentation adheres to AVF standards and compliance procedures
    Coordinate radio stations and radio guests to ensure that radio guests are available for all the radio shows at radio Ata-Nayeche
    Perform other related projects or work as required.

    Qualifications:

    Minimum of diploma or degree in any field
    Experience working for non-profit organizations in Kalobeyei and multi-partner projects
    Demonstrated capacity in understanding the scope of the work to be done.
    Background or proven experience of 1-2 years in project management and financial management
    Demonstrated capacity in understanding the scope of the work to be done.
    Ability to work collaboratively (team work) and to handle change is essential
    Computer literate (MS Office package, open software tools, database)
    High organisation skills and sense of initiative
    Interest in community work
    Fluent English

    To apply, please send your application letter and CV to careers@africasvoices.org, by 5 pm EAT on 4th December, 2020.

    Apply via :

    careers@africasvoices.org

  • Administrative/General Office

    Administrative/General Office

    Position:

    IRC is seeking an Administration Officer, based in Nairobi for a Euro 30 Million five year, urban livelihoods program: Refugees in East Africa: Boosting Urban Innovations for Livelihoods Development (RE:BUILD). The RE:BUILD program is funded by the IKEA Foundation and will be implemented in Kampala and Nairobi. The IRC is the Lead Partner and will coordinate a consortium of local and international partners to deliver the program. RE:BUILD seeks for urban refugees and vulnerable host residents to achieve economic self-reliance and benefit from strengthened urban economic, regulatory and social environments. RE:BUILD will aim to enable change at varying levels, from better access to livelihoods opportunities and inclusive services within communities, to improved refugee-related policies and more targeted and effective service delivery from national, regional and global actors. Key features of RE:BUILD’s approach include flexible funding, adaptive design and knowledge and evidence generation
     
    POSITION SUMMARY:

    The IRC seeks an Administration Officer who will support RE:BUILD program team. The Administration Officer will report directly to the Project Director and will be responsible for providing administrative support functions to the RE:BUILD program. This will entail a wide range of responsibilities including assisting in budget development and management, procurement, coordinating team space and equipment requirements, recruitment and coordination of events and travel. 

    Job Responsibilities:

    Responsible for providing administrative support across all RE:BUILD sites
    Assist in recruitment and coordinate onboarding for new staff on RE:BUILD
    Support financial management for the program, including assisting in budget preparation and tracking, preparation of financial reports and preparation of payrolls
    Assist in procuring goods and services, including engaging consultants, and invoicing
    Assist in information management, including managing correspondence, filing, establishing procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
    Support program team members to organize travel, including working with travel provider(s) to arrange and coordinate travel arrangements, visas and booking system for RE:BUILD teams
    Support the planning of virtual and in -person meetings and workshops, including agendas, compiling and sending relevant pre-reads, taking minutes, and ensure follow-up of action items.
    Support managers to track team travel, working from home, annual leave and general team whereabouts.
    Assist the Project Director or other RE:BUILD program senior staff on special projects, as required

    Requirements

    1-2 years of experience in a similar role and preferably supporting senior staff
    A collaborative and confident team player with strong interpersonal and communication skills
    Ability to successfully and effectively liaise with people in different organizations and different time zones in a multi-cultural environment.
    Highly computer literate and proficient in the use of Microsoft Word, Excel, PowerPoint and Outlook.
    Excellent written English and communication skills.
    Solid organizational skills, detail-oriented, with ability to handle multiple tasks and prioritize tasks.
    Resourceful and solutions focused with ability to suggest improvements to procedures.
    Maintains sensitivity, confidentiality and diplomacy with senior colleagues.
    Experience arranging international travel and experiencing supporting events and meetings ((virtual and in person) are an advantage

    Professional Standards

    The IRC and IRC staff must adhere to the values and principles outlined in the IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

    Apply via :

    rescue.csod.com

  • FMCG Sales Representative(Somali/Arabic Speaking)

    FMCG Sales Representative(Somali/Arabic Speaking)

    INDUSTRY:FMCG

    SALARY:KSHS 30K-40K Plus Commissions

    SUMMARY

    Our client in the manufacturing & FMCG industry is currently looking to hire Field Sales Representatives to handle Coast Region.           

    Duties and Responsibilities

    Establish new accounts by organizing and planning daily work schedule to build on existing and potential customers
    Meet and exceed monthly sales targets
    Sell the products to resellers-wholesalers and distributors
    Debt collection, invoicing, collecting cheques and cash
    Make and submit orders by referring to product literature and price lists
    Gather current marketplace information on products and pricing
    Selling the products and ensuring the supermarkets, wholesalers and distributors are well stocked
    Provide historical records by keeping records on customer inquiries and sales
    Contribute to team efforts in accomplishing organizational goals
    Make calls and communicate with customers to sell products
    Have to fulfill customer’s queries over phone and maintain email to follow up contacts, sales and queries
    Maintain daily, weekly report in a professional manner.
    Apart from contacting existing customers will have to reach out for new customers
    Maintain professional relationship with every customer
    Attend sales meetings, take orders, test products and negotiate prices
    Must have to follow the company rules and also perform any other assigned tasks

    Key Requirements and Skills

    Diploma/Degree in sales and Marketing or any other field
    1-2 years of work experience in sales –dealing with Distributors and Wholesalers
    Must be well conversant with coast region
    Candidates with experience selling diapers, tissue papers and Sanitary towels are encouraged to apply because of product knowledge
    Fluent in English, Somali/Arabic language is AMUST
    Customer service skills
    Debt collection skills
    Excellent selling skills and communication

     If you meet the above qualifications, skills and experience send CV urgently to jobs@summithrmc.com with the subject line ‘FMCG sales-Coast region’Interviews will be conducted on a rolling basis until the position is filled.Only the shortlisted candidates will be contacted.

    Apply via :

    jobs@summithrmc.com

  • Web Developer

    Web Developer

    The ideal candidate is a creative problem solver who will work in coordination with cross-functional teams to design, develop, and maintain our next-generation websites and web tools. You must be comfortable working as part of a team while taking the initiative to take lead on new innovations and projects.

    Responsibilities

    Revise, edit, proofread & optimize web content
    Work with cross-functionally to enhance the overall user experience of our platforms
    Own various design tasks involved in the web development life cycle from start to finish

    Qualifications

    Bachelor’s degree or equivalent experience in Computer Science
    At least 1 – 2 years’ of experience using HTML, CSS, and JavaScript
    Proficiency in at least one server-side technology (Java, PHP, NodeJS, Python, Ruby)
    Ability to multi-task, organize, and prioritize work

    Apply via :

    www.linkedin.com

  • IT Assistant

    IT Assistant

    Space and Style Ltd is a roofing manufacturing and a leading distributor of specialized building products.

    We have an opening for an IT Assistant.

    Job Requirements

    Must have a good technical background enough to understand the manufacturing technology and processes.
    Strong computer and research skills
    Understand operating standards of current or superior products that are in the range of the manufacturing operations
    Knowledge in basic networking skills will be an added advantage, a course in CCNA and or HCIA will be highly considered.
    A degree in IT or computer science or any related field.
    1 – 2 year experience (relevant internship experience considered)

    Skilled in:

    Virtualization
    Windows / Linux
    Firewall Configuration
    PowerShell
    Software Patching and Updating
    Configuring Windows Security
    IT Troubleshooting
    Hardware/Software/Network Fundamentals
    Operating Systems

    Send applications to applications@spaceandstyle.co.keScreening is on a rolling basis..

    Apply via :

    applications@spaceandstyle.co.ke

  • Client Success Agent Research Manager

    Client Success Agent Research Manager

    We currently run two large programs which focus on increasing health-seeking behavior amongst pregnant women/new moms through digital health (“PROMPTS”) and improving provider
    knowledge and skills to handle emergency obstetrics through a mentor model (“MENTORS”).

    Jacaranda has research and design components within each of these programs.

    Our key metrics include:

    Increasing antenatal care attendance, postpartum care-seeking, skilled delivery care, postpartum family planning uptake, exclusive breastfeeding for 6 months, and knowledge of danger signs amongst pregnant women/new mothers
    Decreasing rates of maternal and neonatal mortality through proper management of delivery and immediate postpartum/newborn care, as well as through facility-level quality improvements

    Please visit http://www.jacarandahealth.org for more details.

    Job Summary: This role is seeking a Client Success Agent to work in the Help Desk team under the PROMPTS program. This individual will work with the Client Success Associate to ensure mothers in our helpdesk are getting the services they need.

    We are looking for someone who is interested in building skills in customer service and health education. This person should be intelligent, passionate, and customer-centric.

    The clinical helpdesk agent will report directly to the Client Success Associate.

    Primary Responsibilities

    This role will include the following responsibilities:

    Respond to 200+ questions each day from users via SMS (possibly other channels such as Facebook and Telegram as well)
    Make sure all questions are responded to within 1 hour (high priority questions) or 4 hours (lower priority questions) during working hours with possibility of working over the weekends or public holidays with overtime compensation
    Continuously update Q&A database as applicable and alert a supervisor if the messaging platform or FreshDesk stops functioning
    Ask for help if a medical response is needed (and not in the existing database) from a medical professional. Do not guess about medical information.
    Refer clients to the appropriate partner organization for specific issues (mental health, miscarriage/loss, abuse, etc)
    Understand clients’ perspectives and feedback on the services they have received and communicate insights to the Q&A team
    Progress reports should be shared with the supervisor on a weekly basis.
    Report daily to the supervisor on the number of questions answered and any possible challenge that needs to be addressed.
    Send a weekly report to the supervisor with a spreadsheet showing week’s progress
    Send a monthly report latest by 30th/31st on the month’s progress, questions answered, lessons learnt, successes, challenges, solutions provided and recommendations on how to improve the Q&A.
    Support in training new clinical help desk agents as needed.
    Any other duties

    Qualifications

    Required

    Diploma or degree in Health Promotion or other health-related field
    1-2 years of experience in Health
    1-2 years of experience in customer-facing work, such as customer service, customer success, research, sales
    Fluency in English and Kiswahili; ability to translate written answers between these two languages
    Typing skills and willingness to improve typing skills
    Detail oriented and accurate in responding to queries
    Self-starter: interested in growing skills, giving and receiving feedback, self-aware
    Excellent oral and written communication skills in both English and Kiswahili
    Dependable and upholding highest level of honesty and confidentiality
    High attention to detail and problem-solving skills
    Proactive, self-motivated and team-oriented
    Ability to multitask effectively
    Ability to withstand demanding targets; does well under pressure

    Desired

    Experience or familiarity with maternal or newborn health
    Familiarity with Google Drive
    Passion for mothers and children and providing them with health information is a MUST!

    Contract Period: This is a full time position, on a one year contract basis, renewable subject to performance and availability of funding.

    Work hours.

    You will be expected to work on a shift basis, totaling to 40 hours a week.
    Shifts will be set and communicated to you by your manager every week.

    go to method of application »

    Use the link(s) below to apply on company website.  No hard copies required or accepted.Due to the volume of applications, only shortlisted candidates will be contacted.Application Deadline: November 20, 2020Preferred Start Date: January 11, 2020

    Apply via :