Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Customer Experience Officer

    Customer Experience Officer

    WHAT YOU’LL DO
    The ideal Customer experience officer is a detail-oriented person who has a passion for engaging customers and telling the Moko story. They care about giving the customer the best experience, putting a smile on their face and sparks in their eyes and creating a deep and lasting connection. They are self-motivated and keen to learn on the job. They enjoy taking on a variety of tasks from running customer care programs to running market research surveys. They like to find solutions to problems and think of ideas to improve the customer’s experience and they strive to achieve the best possible outcome.
    Responsibilities
    Customer care and support

    Receive all inbound calls and offer support to customers questions and queries
    Coordinate with the “Dreamliner” delivery team to arrange home deliveries to customers
    Ensure that payments are collected and logged in our system
    Assist customers in case of queries such as replacement of the product or assistance with product guarantee
    Maintain a positive, empathetic and professional attitude toward customers at all times
    Maintain communication with customers through various channels i.e. WhatsApp, Phone calls, Messages
    Communicating and coordinating with colleagues as necessary

    Moko Care

    Manage the Moko care program by giving customers a remarkable experience worth talking about
    Reach out to customers and leads to create deep and lasting relationships
    Source for gift items and coordinate delivery and other logistics of the Moko Care program
    Work with suppliers and service providers to ensure customers and leads receive gifts
    Meet the monthly customer reach target
    Acknowledging and resolving customer complaints
    Ensure customer satisfaction
    Provide feedback to enable us to learn and improve the Moko Care program
    Using customer insight propose new ideas on how to improve the Moko Care program

    Lead Nurturing

    Follow up on leads to coordinate when orders can be placed and delivered
    Keep an up to date record of leads and customers generated from online conversations and manage the inbound customer system by keeping a record of customer transactions, interactions, comments and complaints.
    Propose new ideas about ways to engage our customers online and offline with our brand and suggest improvements about customer engagement system.
    Meet sales targets and call handling quotas

    Support Market Research

    Collect testimonials from customers and provide any insightful feedback to management to develop our products and our brand
    Conduct market research and customers’ insights collections (both online and offline) through surveys or 1:1 interviews
    Summarize data collected from market research and offer recommendations

    Qualifications

    A preference for 1-2 years’ experience in a role with customer relations responsibilities
    Extremely strong interpersonal skills and outgoing personality
    An enthusiastic individual with outstanding problem solving skills to assist customers in their purchase and after sales journey
    Detail oriented person with the ability to seamlessly plan, coordinate and execute projects
    Ability to analyze data and proactively identify and address issues with customer accounts
    An initiative taker who enjoys working independently once you receive clear directions from the manager
    Proficient with Microsoft Word and Excel
    Proficient with customer relations management systems
    Eager to join a young, quickly-growing organization and team

    Apply via :

    docs.google.com

  • Travel Advisor

    Travel Advisor

    Job Purpose:
    Reporting to Commercial Manager, the ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.
    Principle Accountabilities:
    Ticketing

    Locate available flights; Check on best connections if more than one flight is involved, determine fare costs to maximize on revenue while helping passengers to save.
    Help customers find the right itinerary that fit their needs; apply upgrades on additional costs to generate more revenue.
    Provide with details and accurate fare quotes to all KQ clients to provide the best applicable fare and generate revenue.
    Handling unaccompanied minors, cancel or change reservations when requested by clients, reissue, revalidate tickets and collect applicable fees thus generate income.
    Action queues appropriately and inform passengers on flight changes, confirmations, ticketing time limits, handle special requests like seats preference, meals, baggage requirements waitlists and confirmations, to ensure customers’ requests are met and reduce GDS costs.
    Highlight to customers the legal requirements covering their journey such as passports, visa, and health requirements, check in place, departure time and baggage allowance to avoid inconveniencing the passengers and ensure seamless service.
    Action VMPDS, selling excess baggage, handling cool fliers (student fares) to increase sales and passenger loyalty.
    Correct CRS usage and queue management to reduce cost and increase revenue generation.

     
    Customer Service

    Actively build relationships with clients by offering good customer service to retain and recruit new customers.
    Support travel agents by efficiently assisting them with their general enquiries to improve relationship with the travel market and increase agent’s loyalty.
    Providing online assistance for reservation, check in, payment to maximize sales and ensure customer satisfaction.
    Actively involved in suggesting new ideas and providing recommendations on the improvement of services provided, this increases revenue and ensures KQ success as market leading airline.
    Handle customers complaints (denied boarding, baggage etc to ensure customer satisfaction and retention
    Facilitate and coordinate tracing of lost, delayed, or misdirected baggage for customers and ensure safe delivery of the said baggage to win passengers confidence.
    Handling GSA services –Ticket issue to increasing KQ network through joint ventures.
    Handle flight schedule disruptions to ensure passengers have a seamless service throughout their journey and Carry out service recovery.
    Handle general inquiries for both internal and external customers and develop and maintain customer database to enhance customer loyalty and market intelligence.

    Documentation

    Reconciling of sales returns to account for personal daily sales.
    Processing refund and ensuring passengers are advised accordingly on the amount refundable for reimbursement on unutilized tickets.
    Writing of miscellaneous charge orders (MCO) and invoicing to ensure timely and accurate payment of issued ticket to both direct and indirect corporate.

    Sales

    Generate auxiliary revenue through sale of Travel insurance, KQ holiday packages and any other ancillary products that are available.
    Sell KQ products through telephone, e-mails to maximize on sales and enhance accessibility.

    Knowledge, Skills and Experience

    Must have Basic Airline fare and ticketing training.
    1-2 years’ experience in a sales role will be an added advantage.
    Sound knowledge of domestic & international travel requirements/trend/availability.
    Exemplary sales skill and customer-oriented approach.
    Good knowledge of computer reservation systems (CRS).
    Ability to interact, communicate & negotiate effectively.
    Fluency in English/multi-lingual.
    Initiative and pro activeness.
    Solution oriented.
    Passion about travel and tourism.

    Interested candidates who meet the above requirements are requested to submit their application by attaching a detailed curriculum vitae either through LinkedIn or send an email to Recruitment@kenya-airways.com. Only short-listed candidates will be contacted.Kenya Airways is an equal opportunity employer

    Apply via :

    Recruitment@kenya-airways.com

  • Vendor Support Vendor Acquisition & Management Customer Support

    Vendor Support Vendor Acquisition & Management Customer Support

    Job Overview:
    Responsible for daily operations related to independent vendors listed on our platform. Must possess strong organizational and communication skills since the majority of communications are written (email) and verbal (telephone). This Vendor liaison will have strong project management skills in order to manage company relations with vendors and ensure vendors receive the support they need.
    Responsibilities and Duties

    Prospecting, qualifying, and closing high-potential retailers with competitive selection, price, and availability
    Find, connect, and acquire high-valued sellers in each niche by identifying and owning certain niches.
    Train sellers on how to utilize hylo’s platform to handle their items and orders.
    Follows up with merchants to ensure that the initial assortment is posted online as soon as possible.
    Acts as the main touchpoint for sellers during the initial product onboarding phase.

    Qualifications:

    1-2 years experience in a similar or related field
    Excellent communication and persuasion skills; confident and approachable
    Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
    Strong business acumen: understanding of e-commerce and retail business

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Business Development Associate UI / UX Designer. Back End Engineer

    Business Development Associate UI / UX Designer. Back End Engineer

    We’re looking for an enthusiastic self-starter with 1-2 years job experience to join our ambitious business development team. As part of the BDEV team, you will play a critical role in prospecting, signing up, onboarding and supporting schools that use our products.
    Requirements

    Communication Skills: You will need to speak to customers about our products
    Persistence: Not every lead is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.
    Flexibility: this is not an 8-5 job! You might have to work long hours, nights or weekends.

    Benefits
    It’s still early days, join us and be part of a rapidly growing start-up and the next success story
    Join a passionate driven team that treats you like family. At Zeraki, there are no strangers, just friends you haven’t met
    We focus on career development and promotion: people are at the core of everything we do

    go to method of application »

    To apply, Send an Email to careers@zeraki.co.ke with “Business Development Associate” or “UI / UX Designer” or  “Back-end Engineer”  as the subject and include:Note: Applications will be reviewed on a rolling basis

    Apply via :

    careers@zeraki.co.ke

  • Field Officer-Retail Program (Bomet)

    Field Officer-Retail Program (Bomet)

    Role Overview
    The Field Officer is the primary contact between GiveDirectly and the recipients. His/her role will be central to the success of the organization’s field operations. They hold the face and reputation of the organization in the community and manage the relationship with recipients and lowest level leaders in the community. The field officers work full-time in the field and report to an Associate Field Manager. This role does not manage any other staff.
    GiveDirectly holds highly the value of keeping recipients as the priority of our work and always ensuring recipients are satisfied with how the organization relates with them. The field officer therefore ensures eligible recipients are safeguarded, their rights are protected, their choices are respected and that they have the necessary support mechanisms to fully realize the impact of the transfers they receive from GiveDirectly.
    Part of the field officer’s growth responsibility includes supporting the Associate Field Manager in the day-to-day of field operations, including work planning, field risk assessment, Community mobilization, and sensitization, recipient protection.
    Responsibilities

    Community Engagement

    Conduct community entry meetings at the village level with the help of the village elder.
    Populate the village list for use by the census team.
    Identify any potential risks that we may face before starting enrollment activities in the village.
    Update the community engagement trackers with the outcome of the meetings.

    Census 

    Meet with the village elder to understand village boundaries  
    Working with other team members, visit every household in the village.
    Complete quality and accurate census surveys for all eligible households using Taroworks.
    Sync the collected data every day after the field activities.
    Brief the AFM (or their designate) on the day’s outcome and help him/her in the management of any potential risks that may/emanate during the census.

    Registration

    Explain Give Directly’s program to eligible households 
    Provide cell phones to recipients as appropriate and report on issuance back to the office.
    Identify and eliminate ineligible households 
    Complete quality and accurate registration surveys for all eligible households using Taroworks.
    Sync the collected data every day after the field activities.
    Brief the AFM (or their designate) on the day’s outcome and help him/her in the management of any potential risks that may/emanate during the registration.

    Audit

    Identify and eliminate ineligible households
    Complete quality and accurate audit surveys for all eligible households using Taroworks.
    Sync the collected data every day after the field activities.
    Brief the AFM (or their designate) on the day’s outcome and help him/her in the management of any potential risks that may/emanate during the audit.

    Requirements

    Minimum of a Diploma and degrees in relevant fields 
    Previous working experience in the field with vulnerable communities (1-2 years minimum)
    Empathy, honesty, and the highest standards of integrity
    Strong interest in advancing the distinctive values and mission of GiveDirectly
    Fluency in local languages and excellent communication skills 
    Physical fitness and the ability to cope with difficult weather conditions or terrain
    Patience and good judgment in resolving recipient problems 

    GD Values
    Recipients first. We prioritize recipient preferences over donor preferences or our own.
    Team Next. We do what is best for the success of the organization – not the individual.
    Be proactively candid. We say what we believe and are honest in sharing information.
    Create positive energy. We strive to be a source of energy – not drain it – for our colleagues.
    Think rigorously. Act Quickly. We are intellectually rigorous and oriented towards action – not debate.
    Know yourself and grow. We recognize and accept our imperfections with a focus on growth
    Accept reality. Propose solutions. We don’t dwell on problems. We are actively working to create solutions.
    Be productively ambitious. We take the risk of pursuing industry-changing successes, not marginal advancements.
     
    **GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

    Apply via :

    givedirectly.recruiterbox.com

  • Courier Rider

    Courier Rider

    Stallion Swift Courier Limited a sister company to Stallion Group Africa is recruiting courier riders to be based in Nairobi.
    We are looking to recruit a highly competent and customer-oriented riders, who will be mainly responsible for running courier related tasks assigned to them.
    Responsibilities

    Adhere and comply with the rules of the Kenya Traffic Act at all times
    Ensure customer packages or assignments are collected as directed
    Ensure customer packages are delivered in good condition
    Ensure compliance with proper traffic rules governing road usage in towns
    Ensure paramount safety of motorbike and official items at all times
    Maintain high level of professionalism with clients in line with company courier policies
    Maintain the assigned motorbike in a clean presentable condition
    Maintain an up to date maintenance log for the assigned motorbike
    Maintain a high level of confidentiality and professionalism
    Perform pre-start checks before commencement of any journey
    Perform any other duty that may be assigned from time to time by the Logistics Manager

    Qualifications

    KCSE Certificate minimum
    Ability to record client and package delivery information meticulously
    Be honest, respectful, and trustworthy
    Demonstrate sound work ethics and must have good communication skills
    Minimum of 1-2 years and experience riding with good geographical knowledge of Nairobi and its environs.
    Must possess a valid Certificate of Good Conduct
    Must possess a valid Driving license
    Must possess  a smartphone
    Must be a quick learner to understand the nature of the business
    Must possess  good customer service skills
    Must be proactive and have a proven ability to handle challenges

    Apply via :

  • Courier Riders

    Courier Riders

    Stallion Swift Courier Limited a sister company to Stallion Group Africa is recruiting courier riders to be based in Nairobi.
    We are looking to recruit a highly competent and customer-oriented riders, who will be mainly responsible for running courier related tasks assigned to them.
    Responsibilities

    Adhere and comply with the rules of the Kenya Traffic Act at all times
    Ensure customer packages or assignments are collected as directed
    Ensure customer packages are delivered in good condition
    Ensure compliance with proper traffic rules governing road usage in towns
    Ensure paramount safety of motorbike and official items at all times
    Maintain high level of professionalism with clients in line with company courier policies
    Maintain the assigned motorbike in a clean presentable condition
    Maintain an up to date maintenance log for the assigned motorbike
    Maintain a high level of confidentiality and professionalism
    Perform pre-start checks before commencement of any journey
    Perform any other duty that may be assigned from time to time by the Logistics Manager

    Qualifications

    KCSE Certificate minimum
    Ability to record client and package delivery information meticulously
    Be honest, respectful, and trustworthy
    Demonstrate sound work ethics and must have good communication skills
    Minimum of 1-2 years and experience riding with good geographical knowledge of Nairobi and its environs.
    Must possess a valid Certificate of Good Conduct
    Must possess a valid Driving license
    Must possess  a smartphone
    Must be a quick learner to understand the nature of the business
    Must possess  good customer service skills
    Must be proactive and have a proven ability to handle challenges

    CV/Resume with cover letter to be sent to recruitment@stallionswift.com before 15th May 2021.

    Apply via :

    recruitment@stallionswift.com

  • Research Executive (Qualitative) – Customized Intelligence (CPG)

    Research Executive (Qualitative) – Customized Intelligence (CPG)

    About This Job

    Job Description

    We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies.

    Responsibilities

    Attend client meetings with Senior Managers to understand client business issues and assist them in sales activities in costing projects and building high quality proposals designed to achieve client business objectives.
    Be able to build professional reports and compelling presentations and deliver those with impact.
    Build and maintain ongoing relationships with key stakeholders within our client organizations.
    Drive client satisfaction by providing insights and actionable recommendations in reports and presentations and by providing value-added analyses and response to special requests.

    Scope

    Budget Responsibility: Minimal
    Key interface relationships (internal and external): Client service teams / Data Acquisition teams, Measurement Science
    Number of employees managed: Will vary depending on the project
    Number of employees indirectly managed: None
    Number of third-party employees (contractors/outsourced) managed: None
    The role is global/regional/ local: Regional, East Africa
     

    a Little Bit About You

    Experience in Primary Qualitative Market Research with practical knowledge of research methodologies
    Proactive
    Strong interpersonal skills
    Very Good Influencing & Persuading Skills

    Qualifications

    Essential Requirements

    Bachelor’s degree in Marketing, Economics or a business related field
    1-2 years’ experience in Market Research
    Knowledge of basic statistical concepts e.g. mean, standard deviation, sampling, significance testing.
    Ability to create a story and create insights using data and analytics
    Excellent attention to detail and time management skills.
    Excellent communication and presentation skills
    Strong proficiency with Microsoft Office (Word, PowerPoint and Excel).
    Be self-motivated, adaptable and proactive – no two days are the same in this role!
    Experience in writing questionnaires

    Preferred Requirements (Added Advantage)

    Knowledge of multivariate analyses – e.g. correlation, regression, factor analysis.
    Experience using analysis software such as R, SPSS.

    Apply via :

    www.linkedin.com

  • Research Associate (Kenya) Research and Operations Manager (Nairobi) Global Research and Operations Manager (Kenya) Global Research Associate (Kenya)

    Research Associate (Kenya) Research and Operations Manager (Nairobi) Global Research and Operations Manager (Kenya) Global Research Associate (Kenya)

    We are looking for a driven, creative and independent person to join a high-performing, flexible team as a Research Associate to support PxD’s existing operations in Kenya. You will work in a non-hierarchical team and have opportunities to work closely with PAD and affiliated researchers and substantially contribute to PxD’s programs that test new ideas, measure their impacts, and scale them up.
    Kenyan and East African citizens are strongly encouraged to apply.
    Responsibilities
    The Research Associate will be responsible to provide ongoing support to PxD’s research activities in Kenya. The Research Associate will report to the Research and Operations Manager (Kenya) and will work with the Director of Research and relevant Research Affiliates. The position will be located in Kenya.
    PAD is a start-up organization and will require flexibility from all staff with regards to roles and responsibilities.
    The Research Associate will be responsible for the following main tasks:

    Supervise the implementation of field operations and research activities;
    Support and manage the development of digital platforms to disseminate information to smallholder farmers via their mobile phones;
    Monitor and analyze usage of the SMS and IVR services;
    Hire, train, and supervise data collection staff;
    Supervise data management activities, clean and analyze data;
    Work with PAD team to ensure that all projects and operations adhere to policies, protocols, and timelines;
    Develop and update project documentation regularly;
    Assist in managing partner relations and working with external stakeholders for implementation of field operations.

    Qualifications
    Required Qualifications and Experience:

    A bachelor’s degree in economics, agricultural economics, public policy, statistics, or a closely related field.
    Fluency in English. Demonstrated strong oral and written communication skills.
    Management and organizational skills, detail-oriented, and ability to work independently and be supervised remotely.
    1-2 years’ work experience running or managing research projects.
    Knowledge of Stata or R or similar software for data analysis.
    Ability to work under time pressure and solve problems in the field.
    Willingness to travel up to 30% to project areas nationally.
    Good understanding of economics and familiarity with randomized evaluations.

    Desired Qualifications and Experience: Our preferred candidates are likely to have some, but not all, of the following qualifications:

    Master’s degree in economics, agricultural economics, public policy, statistics, or a closely related field.
    Proficient in using SurveyCTO or a similar program for survey design.
    Experience working on randomized evaluations.
    Experience working on agricultural programs.
    Experience managing teams and working in groups.
    Previous work experience in Kenya or other East African countries

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :