Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Customer Success Representative

    Customer Success Representative

    DUTIES AND RESPONSIBILITIES:

    Develop a deep understanding of customers needs and business objectives and drive use of CRMs to achieve customer satisfaction
    Partner with the business development team to develop successful account strategies that direct company resources to maximise retention of existing subscriptions and expand sales opportunities within assigned accounts
    Engage with customers to do regular value realisation assessments and advise on optimal utilisation of their investment in FarmShield.
    Guide customers through significant service milestones such as upgrades, new releases etc
    Be the customers strategic expert to share industry trends, best practises, competitive insights and product roadmap
    Educate customers on the FarmShield, Farmcloud & value propositions as well as new product features and functions to audiences ranging from farmers to technical stakeholders
    Position Synnefa’s value proposition as part of our overall business solution, linking these benefits back to the key business needs of the farmers
    Be the liaison working with Synnefa’s tech development teams (Engineering and IT Team) to present and support customers & fulfil customer success requirements.
    Manage the end-to-end customer account creation process including creating users, identifying relevant surveys, defining number of engagements, testing, and research
    Maintain a high level of customer satisfaction by advising on product/implementation best practices, providing product adoption and release guidance while serving as a liaison between customers and Synnefa’s internal operations.
    Building Relationships: , As the first contact between customers and the organization, the relationships built will be to ensure customer satisfaction which is tied to client retention

    EDUCATION REQUIRED:
    Minimum Qualifications;

    An undergraduate degree in Computer Science or Bachelor of Business Information Technology or related field
    1-2 years implementing and working with CRM systems and applications in a customer success position
    Has 2+ years of customer support experience in a fast-paced environment
    Demonstrated experience working in client environments and a passion to communicate the value of products to customers
    Deep Working knowledge of CRMs with experience in handling software from big firmware companies. Industry experience is desired

    Additional Skills and Competencies

    Strong analytical and report interpretation capabilities
    Understanding of various technical architectures and operating systems
    Excellent organisation, project management and time management skills
    Team player who will work within the company to continue improving the way Synnefa serves its clients
    Excellent verbal and written communication skills
    Proficiency with Microsoft Office/Excel and Google Docs/Sheets is mandatory.

    Apply via :

    synnefa.breezy.hr

  • Assistant Business Analyst

    Assistant Business Analyst

    About the role
    The Assistant Business Analyst will be responsible for supporting operations and helping managers decide how to make decisions using operations data in ways that will ensure data inputs from various sources are delivered in a structured agreed format for decision making. 
    Duties and Responsibilities

    Collaborating with team members for the purpose of collating business operations data to be used for performance and decision making activities.
    Creating and pulling both standardized and ad hoc reporting for leadership to review findings and make recommendations on additional data points to monitor and measure across the organization.
    Interpreting data, analyzing results using statistical techniques to track key KPIs/SLAs in the business.  
    During the budgeting cycle process, working collaboratively with the operational teams to validate operational models and assumptions to fit in the budget.
    Participate in strategic initiatives implementation: ensure proper communication between involved functions/departments within the organization.
    Developing, implementing and maintaining databases/data collection systems which optimize data analytics within the business operations ecosystem.
    Any other duties as assigned by your supervisor.

    Qualifications

    Degree in a Business related field preferably Mathematics/Statistics
    Professional qualification preferably CPA II or its equivalent will be an advantage.
    Proficient in advance Ms Excel. Added advantage working with google suite applications.
    Outstanding interpersonal, communication, listening and presentation skills.
    Demonstrable problem solving skills.
    Has great analytical skills.
    Ability to work with a team and pay attention to detail.
    Ability to be adaptable, flexible and change ready.
    With at least 1 to 2 years’ relevant working experience

    Apply via :

    portal.saner.gy

  • Furniture Sales Executive

    Furniture Sales Executive

    Our client is looking for a Sales Representative to be responsible for generating leads and meeting sales goals.
    Salary:25,000 plus commission
    Responsibilities:

    Generating leads.
    Meeting or exceeding sales goals.
    Helping determine pricing schedules for quotes, promotions, and negotiations.
    Preparing weekly and monthly reports.
    Giving sales presentations to a range of prospective clients.
    Coordinating sales efforts with marketing programs.
    Understanding and promoting company programs.
    Obtaining deposits and balance of payment from clients.
    Preparing and submitting sales contracts for orders.
    Visiting clients and potential clients to evaluate needs or promote products and services.
    Maintaining client records.
    Answering client questions about credit terms, products, prices and availability.

    Requirements:

    Bachelor’s degree in business, marketing, economics or related field.
    1-2 years’ experience in Furniture Sales.
    Understanding of the sales process and dynamics.
    A commitment to excellent customer service.
    Excellent written and verbal communication skills.
    Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
    Experience using computers for a variety of tasks.
    Competency in Microsoft applications including Word, Excel, and Outlook.
    Able to work comfortably in a fast paced environment.

    Interested and qualified candidates should forward their CV to: vacancies@integratedstaffingtl.com using the position as subject of email.

    Apply via :

    vacancies@integratedstaffingtl.com

  • Service Engineer

    Service Engineer

    About The Role

    The Service Field Engineer Is responsible for the execution of the repair and maintenance work as agreed with the customer.
    He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner.

    Why Grundfos?

    Global values-driven organization
    Great team culture and positive work environment
    Wide range of employee benefits
    Access to extensive internal training with global career development opportunities

    Key Activities:

    Makes a risk assessment for every task;
    Reports matters related to Safety, Health and Environment;
    Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service;
    Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems;
    Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required;
    Prepares clear and complete service reports and ensures that these are submitted on time ( warranty claims, working hours FAS etc;)
    Registers the identified product quality issues in the systems;
    Assists in project execution – installation support, commissioning etc;
    Executes the agreed maintenance services and SLA for service agreements;
    Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc including identified leads ;
    Prepares inputs for quoting out-of-warranty repairs;
    Collects installed base information ;
    Workshop repairs
    Continues learning and development to build up hands-on service capability;
    Masters the use of service tools and equipment;
    Reports matters related to Safety, Health and Environment;

    Qualifications and Skills Required:

    Technical education knowledge of electrical/mechanical engineering
    1-2 years of work experience in the industry or comparable environment
    Experience with pump technology
    SAP experience preferred
    Ability to participate in work with processes or projects within the service environment

    Competencies:

    Working with People
    Relating and Networking
    Applying Expertise and Technology
    Delivering Results and Meeting Customer Expectations
    Adapting and Responding to Change
    Accountability, Customer Centricity, Collaboration

    Skills:

    Work Safety
    Applying sales mindset
    Business understanding
    Building customer loyalty
    Hands-on service
    Troubleshooting and diagnostic failure
    Service tools and systems utilization
    Digital Literacy

    If this sounds like you, please click the ‘apply’ button to progress with your application.
     

    Apply via :

    www.linkedin.com

  • Senior Group Sales Agent

    Senior Group Sales Agent

    Accountabilities

    Contribute to realization of Station Budget by increasing materialization and optimizing group sales.
    Report on other airlines practice (sales conditions) to management and recommend changes or action with proper justification.
    Listen to customer requirements; identify group segment and present appropriate solution to make revenue. Maintain and develop relationships with existing customers.
    Meeting and exceeding targets.
    Handle complete group process from the group quote to the creation and assist SEs follow up of the group requests with agents and HQ, and the monitoring of group figures.
    Follow up from the group creation to the contract sending and follow up of the materialization with penalties collection if any. Will also implement monitoring tools and follow monthly figures.
    Allocation process will also be handled in totally by this department. Allocation process consist in analyzing negotiated request and the number of seats requested per flight with Sales Manager, launching negotiated request through Q-allotment, action anticipated seats release as per SSE request and monitor seats materialization rate.
    Deliver high quality services and quality group revenue in respect with company strategies and guidelines.
    Perform other department duties related to his/her position as directed by the Head of the Department
    Minimizing costs and avoid revenue lost by optimizing seats management and releases.

    Qualifications

    High School Qualification with Minimum 2 years of job-related experience
    Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience
    Fares and ticketing exposure.
    Amadeus Awareness.
    Well versed with MS Office.
    Good English communication skills – spoken and written.

    Apply via :

    careers.qatarairways.com

  • Regional Technical Field Support Officer

    Regional Technical Field Support Officer

    Your Charge:
    To support the Digital Health Service Delivery within the regions and offer support to Community Health Volunteers (CHVs), Field Ops Staff, Advocacy Team, County and Sub County Heath Management Teams.
    Roles And Responsibilities:

    Offer first line support in troubleshooting the digital health data gaps on our applications, escalation and follow up for resolution and closure:-
    The Android health Application. (CHV and Supervisor)
    The Dashboards
    Support Data gathering and analysis outside what is visualised on the dashboards through county and sub county engagements: –
    Sub county and County Health Management Team meetings.
    Data Review meetings.
    Testing the Digital Health system changes, both minor and major at CU (CHV and Supervisor) levels and offering feedback for improvement.
    Train and Support County and Sub-County Health Management Teams on the various Digital Health systems deployed by LG including Android Applications, Performance Management tools (Dashboards) and Supervisory Applications. (data collection, visualization, and interpretation.)
    Prepare digital knowledge-based management documents to support our field teams with simple troubleshooting and issue resolution.
    Monthly update of the digital Health systems repository to support the Digital Health Implementation coordinator in reconciliation and Audit reporting.
    Champion the digital Health system policies adoption, and feedback gathering (for improvements) at county and sub county level.

    Skills And Competencies

    Learns from experience and applies what is learned to new situations.
    Plans, prioritizes, breaks down tasks accordingly
    Supports in Program/projects in data analysis, collation of information, reporting etc
    Supervisory skills and high levels of integrity
    Ability to communicate and share information verbally and in writing.

    Minimum Qualifications

    Diploma in Computer Science or a related field;
    Or Degree in other field plus Relevant technical certification from accredited body;
    Minimum of (1) year relevant experience for degree holders and (2) years relevant experience for diploma holders.

    Apply via :

    www.linkedin.com

  • Bancassurance Sales Representative

    Bancassurance Sales Representative

    Position Scope:
    The job holder will be responsible for insurance business growth and development to generate revenues to support the Bancassurance growth strategy.
    He/she will also be responsible for providing quick, seamless, timely, quality, efficient and responsive service to customers at the branch level.

    Key Responsibilities:

    Sales and support of insurance at the branch level which entails cross-selling insurance products, consumer awareness/customers’ sensitization initiatives, processing insurance transactions within defined terms and conditions, supporting clients with claims advise and documentation.
    Provide advisory services to the credit department/branch on relevant insurance policies for businesses/ clients accessing credit facilities from the branch.
    Work closely with Branch Manager and Credit team and design strategies to leverage the existing clientele and expand the wallet share by selling insurance products hence deepening relationships and driving revenue growth.
    Identify and leverage potential business opportunities and marketing initiatives at the branch/region and seek necessary support from the Regional or Marketing Heads to actualize these into revenues.
    Ensuring premium is collected as per the laid down procedures on all claims being reported to the claims department.
    Provide technical guidance and claims management support to clients and Branches.
    Ensure timely submission of claim documents and other requisite documents to the Claims department.
    Ensure clients whose claims are being processed are kept abreast of the progress of their claims.
    Participate in regional meetings and offer valuable ideas contributing towards the growth of business.

    Skills & Experience:

    A University degree.
    Certificate in Insurance e.g. COP, ACII, IIK is an added advantage
    1-2 years’ experience in Insurance Sales/ Marketing environment
    Good planning and organization skills with the ability to deliver effectively under strict deadlines.
    Excellent communication, presentation and customer service skills.
    Excellent data management skills and proficiency in the use of MS Office software applications
    Entrepreneurial and commercial thinking
    Good knowledge of general insurance products and working knowledge of life insurance.
    Responsible, reliable, has leadership skills and business acumen to spot opportunities readily.
    A creative, proactive, passionate and innovative individual with a passion for excellent results.
    Results oriented and self-driven with a proven performance track record
    Excellent research, analytical, and problem-solving skills.
    Knowledge of financial management.
    Service Excellence.

    Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Friday, 21st January 2022.Please note that applications received after the deadline will not be considered.Only shortlisted candidates will be contacted for the next stage/s of the process.

    Apply via :

    Recruitment@nationalbank.co.ke

  • Middle Automation QA Engineer (Java/JS)

    Middle Automation QA Engineer (Java/JS)

    Job Description:

    Decide on the appropriate set of test automation tools based on the FE/BE technology stack;
    Automate testing with Java or JS, write and renew automated tests (automation only, no manual testing);
    Initiate improvement of the work processes, participate in meetings with potential clients;
    Coordinate test automation with other team members, including analysts, developers, and QA;
    Work with technical documentation, write and analyse reports about testing results.

    Job Requirements

    Have 1.5+ years of experience in test automation (Web, API) with Java;
    Have an Intermediate+ level of English and are ready to communicate with clients in English orally and in writing;
    Have worked with Selenium or Selenide, Selenoid, TestNG, or JUnit;
    Know the theory of software testing basics: test documentation, etc;
    Know the principles of working with the REST API frameworks: Rest Assured, Retrofit2, Karate or Apache HTTP;
    Are ready to take responsibility when working in a team.
    Have experience in working with Jira, Confluence, TestRail or similar testing management tools

    Interested and qualified candidates should forward their CV to: qatestlabkenya@qatestlab.com using the position as subject of email.

    Apply via :

    qatestlabkenya@qatestlab.com

  • Sales Executives

    Sales Executives

    A client in Nairobi in the lending business is looking for an experienced Sales Executives to join their team. The ideal candidates must have proven experience in a similar role.
    Main Activities

    Identify & screen potential clients through lead generation.
    Promote and sell company products to potential clients.
    Evaluate client’s risk profile.
    Meet monthly sales targets.
    Advise clients on the required documentation and feedback on expectations  
    Establish and maintaining effective working relationships with clients, staff and other partner.  
    Ensure excellent customer services.
    Adhere to various company policies and procedures.

    Qualifications

    At least 2 years’ experience in aggressive sales
    At least 1 year experience in selling check off loans services
    Must have worked in a microfinance
    Customer service experience
    At least a diploma in sales and marketing

    Skills

    Excellent communication skills (Listening, Spoken and Written)
    Strong analytical, judgment and decision-making skills
    Excellent customer service skills
    Excellent negotiation skills

    Attributes

    Demonstrated integrity and ethical standards
    Confident
    Assertive

    Remuneration: Retainer 25,000 – 30,000 (depending on experience) plus commissions
    Only candidates who reside in Nairobi will be considered for this role. Applicants MUST be available to start working IMMEDIATELY if selected.

    Interested and qualified candidates should forward their CV to: recruit@delscokenya.com using the position as subject of email.

    Apply via :

    recruit@delscokenya.com