Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Customer Service Officer Assistant Manager – Property

    Customer Service Officer Assistant Manager – Property

    Job Ref. No. JLIL162

    Role Purpose

    The role holder interacts with Jubilee Life customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints and implement initiatives to improve customer satisfaction levels and loyalty, while ensuring that the customers receive world class customer service experience.

    Main Responsibilities
    Operational

     Greet and welcome clients visiting the office, providing a warm and friendly environment.
     Ensuring customer inquiries and complaints are promptly and effectively resolved within the required turnaround time.
     Interacting with the clients as the first point of contact between the company and the customers at service centre.
     Selling additional products by recognizing opportunities to cross-sell or up-sell new benefits.
     Identifying and escalating complex customer issues to the appropriate departments for resolution.
     Collaborating with team members and other departments to resolve customer problems effectively.
     Contributing to team effort by accomplishing related results as needed.
     Listen to clients’ inquiries, concerns, and requests, and provide accurate and timely responses.
     Assist clients with policy-related questions, claims inquiries, premium payments, and general policy servicing.
     Process policy changes, endorsements, and cancellations accurately and efficiently.
     Update client information and policy details in the database.
     Collaborate with internal departments, such as underwriting and claims, to ensure smooth policy administration and customer satisfaction.
     Build and maintain strong relationships with clients, fostering trust and loyalty.
     Identify and address client needs, offering suitable solutions and assistance.
     Follow up with clients to ensure their satisfaction and resolve any outstanding issues.
     Maintain accurate and up-to-date client records, ensuring confidentiality and data protection.
     Prepare and distribute necessary documentation, such as policy documents, renewal notices, and payment receipts.
     Handle client correspondence via email, mail, or other communication channels.
     Investigate and resolve client complaints or issues promptly and effectively.
     Escalate complex or unresolved issues to the appropriate departments for further action.
     Keep detailed records of client interactions, inquiries, and issue resolutions.

    Corporate Governance

     Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
     Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
     Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

    Leadership & Culture

     Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
     Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
     Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.

    Key Competencies

    Customer Service: Ability to provide excellent service and resolve customer inquiries and complaints.
    Communication: Strong verbal and written communication skills to interact with customers and agentseffectively.
    Problem-solving: Aptitude for identifying and resolving customer issues by providing suitable solutions.
    Active Listening: Ability to listen attentively to customers and understand their needs.
    Adaptability: Flexibility to handle various customer situations and adapt to changing priorities.
    Attention to Detail: Thoroughness in maintaining accurate customer records and analyzing information.
    Teamwork: Collaborative mindset to work effectively with colleagues and support team objectives.
    Empathy: Ability to understand and empathize with customers’ concerns and provide appropriate support..

    Qualifications

    Bachelor’s degree in Insurance, Finance, Business or any other related course.
    Diploma in Insurance will be an added advantage.

    Relevant Experience

    Minimum 1-2 years’ experience in a similar role.
    Experience in effectively resolving customer inquiries and complaints.
    Familiarity with insurance or financial products and services is advantageous.

    go to method of application »

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 27th August 2023. Only shortlisted candidates will be contacted.

    Apply via :

    Recruitment@jubileekenya.com

  • Assistant, Global Programs

    Assistant, Global Programs

    Description

    The Assistant provides administrative support to the Vice President by conducting research, preparing reports, handling information requests and performing clerical functions such as preparing correspondence, arranging conference calls and meetings, and summarizing and following up on actions.

    Essential Duties and Responsibilities include the following.

    Coordinate and prepare internal-facing and external-facing communications and documents for the Vice President including: responding to emails, interfacing with external partners and internal staff, maintaining records of communication with stakeholders in organizational systems, drafting, reviewing and editing materials, and conducting basic online research and information synthesis
    Schedule and coordinate meetings, appointments, and travel itineraries.
    Attend meetings, take notes, communicate and follow-up on actions.
    Manage credit card reconciliations for both Vice President and prepare expense reports for them post travel.
    Lead special projects such as coordinating the annual planning process, coordinating large events or webinars, and supporting strategy teams on actions and follow-up as requested.
    Conduct basic monthly budgetary analysis, using VillageReach financial systems and excel, of the Vice President’s budget and share monthly budget updates.
    Other duties, responsibilities, and activities may change or be assigned at any time.

    Competencies:
    The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

    Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
    Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
    Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
    Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
    Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making

    Requirements

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    Supervisory Responsibilities:

    This position has no supervisory responsibilities.

    Education & Experience:
    Bachelor’s degree

    At least 1-2 years of administrative experience
    Advanced Microsoft Office skills, with an ability to become familiar with organization-specific programs and software including Salesforce, PowerBI, Concur, and budgeting software.
    Experience working with management-level staff in previous positions
    Fearless in embracing relevant technology including demonstrated ability to easily adopt new tools and processes
    Excellent written and verbal professional communication abilities

    Other Qualifications:

    Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
    Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.

    Apply via :

    jobs.workable.com

  • Procurement Assistant

    Procurement Assistant

    Main Duties & Responsibilities

    Request for Quotations from various suppliers on a need basis.
    Analyze Quotations from various suppliers for the most optimal price offers
    Review of the same quotations and constant follow-up with the suppliers.
    Mail correspondence to suppliers – these are mainly concerning quotations and negotiations.
    Getting quotations from suppliers and sharing an informed decision on who to buy from considering price and quality.
    Engaging Shipping companies for any imports or exports
    Procuring needed items in the office.
    Keeping office inventory.
    Receiving all the purchased goods in liaison with the requisite department.
    Distributing materials needed by the technicians.
    Stocks management.

    Qualifications, Skills & Experience

    Degree or Diploma in Business Administration option Procurement / Logistics/Supply.
    At least 1-2 years experience on supply chain management in a busy organization.
    Demonstrated experience in Procurement Operations.
    Membership of Kenya Institute of Supply Management (KISM).

    Apply via :

    www.opticom.co.ke

  • Training & Learning Assistant

    Training & Learning Assistant

    Rationale/Objective for Position
    Reporting to the Training and Learning Unit Lead, the role holder will provide professional and effective training and learning administrative support to the Unit, to ensure successful implementation of the Training and Learning strategic plan. They will provide the necessary support to the Unit team during the planning and execution of all the planned learning initiatives. They will also work closely with MSF EA departments, relevant MSF OCs’ Functions and Learning Units of other MSF sections.

    Tasks & Responsibilities

    Day to day support to the Training and Learning Unit
     Provide support during the learning needs analysis and development of the learning and development workplan.
    Support in monitoring progress of the annual workplan and updating the Unit team accordingly for improved operations and delivery of the Section’s ambitious goals.
    Collaborate with the HR Administrator to support the new-employee on- boarding process including organisation and monitoring of induction programme.
    Together with the Unit team, follow up on non-classroom related learning initiatives (such as on-job training, detachment, mentoring & coaching etc) with respective departments.
    Follow-up on the communities of practice for various training initiatives to ensure continuation of learning beyond the classroom.
    Produce and maintain accurate electronic and manual learning and development records in accordance with the relevant MSF EA’s policies.
    Collate information on various learning related matters as required from time to time.
    Follow-up on the Occupational Safety and Health (OSH) initiatives in the office in conjunction with the Staff Health Unit.
    Assist in general administration as directed by the Training & Learning Unit Lead.
    Training support for MSF-EA led learning and development events
    Provide administrative support to staff and managers in the planning and delivery of learning and development events.
    Collaborate with the Administration and Travel team to organize the logistics for all MSF-EA led learning and development events, i.e. venues, travel, accommodation and facilities among others.
    Manage the application and registration processes for different learning initiatives, as well as communication with participants and other internal/external stakeholders.
    Collaborate with facilitators to prepare learning and development materials to a consistently high standard and ensure that they reach the participants within agreed timescales.
    Running the on-site administration of the training for face to face training and technical support for online training when needed.
    Provide support during evaluation and measurement of programme effectiveness for all learning & development activities as per the Unit guideline.
    Prepare the Certificates of participation of the courses.
    Produce reports on learning and development activities using agreed formats.
    Support in following up of e-Learning trainings.
    Facilitate the access to learning solutions for all staff
    Under the guidance of the Unit Lead, regularly follow-up with other MSF Learning entities on transversal learning opportunities and communicate these offers with staff.
    Support in updating of the training catalogue, transversal calendar etc.
    Collaborate with Tembo team to facilitate uptake of e learning among staff.

    Qualifications
    Education and experience

    Bachelor’s Degree in Human Resources or related field.
    1 to 2 years’ experience in the learning and development field.
    International experience (professional or personal) would be an asset.
    English; French desirable.
    Knowledge of Microsoft Office Suite including PowerPoint, Outlook,
    Word, and Excel required.
    Knowledge of applications: SharePoint, Zoom & Ms Teams.
    High detail orientation.
    Effective planning and organization skills with the ability to prioritise and
    adapt to changing demands.
    Ability to work on own initiative as well as part of a team.
    Effective written and verbal communication skills
    Results and quality oriented.
    Service oriented.
    Ability to manage tight-deadlines.
    General understanding of HR / L&D activities
    Commitment to MSF Principles.

    Apply via :

    msf-ea.odoo.com

  • Human Resource Assistant Midwife Supervisor

    Human Resource Assistant Midwife Supervisor

    Main Purpose

    Execute administrative, HR and legal related tasks to support the Project HR Manager following MSF standards and procedures, in order to ensure legal compliance and to realize the HR capacity required to achieve project objectives.

    Accountabilities

     Under supervision of the Project HR Manager managing personal files in order to ensure accuracy, compliance and on time payments.
     Updating the HR database and personal files to facilitate HR processes management.
    Updating Social security Tax office files in order to meet legal requirements including specific amendments when necessary in order to ensure local labour and fiscal law compliance
    Preparing employment contracts in conformity with legal requirements including specific amendments when necessary in order to ensure local labour and fiscal law compliance.
    Preparing monthly pay slips for all staff, editing and updating the necessary data, in order to ensure the punctuality and accuracy of staff payroll.
    Following up of all expiring rental contract dates and inform the Administration Manager in order to leave enough time to arrange a renewal or look for some other alternative
    Making all administrative information available to the staff (posting, meetings, etc.), supporting the Project HR Manager in translating documents into local language and assisting in meetings upon request.
     Additional HR/ Admin tasks delegated by the Project HR Manager

    MSF Section/Context Specific Accountabilities

     Update payroll calculations and personal files in order to ensure accuracy & compliance for on time payments.
     Assist the project HR manager in the statutory planning in order to ensure the coverage of daily needs, advances on salaries, payroll, etc.
    Management of the Homere database leave plan and roaster planning and ensure compliance,
    Induction and on-boarding of new staff (e.g. HR policies, communication and employment registration).         
    Record keeping and maintenance of personnel files and organizational charts (including updated job descriptions, monthly staff attendance, and monthly updated organogram).
    Support in staff recruitment upon request.
    Archiving of staff files in one drive on a weekly basis
    Support in disciplinaries
    Follow up on accommodation for staff in the MSF compound
    Back up for other desk interchangeably when in charge is not present.
    Support in scheduling travel and lodging for staff and referrals.
    Support to HR manager in the control, requisition and inventory of stationary, airtime, etc.
    Management and follow up on medical cover for the staff renewal, updates & cards follow up.

    Requirements
    Education: 

    Essential finance, business, administration, or HR related diploma.
    Desirable BA degree in finance, business, administration, or HR

    Experience: 

    Essential previous working experience of at least 2 years in HR and Admin related jobs.
    Essential at least 1 year of experience managing payroll, labour relations and local HR legal compliances.
    Desirable experience in MSF or other NGOs in developing countries.

    Languages

    Fluency in English and Kiswahili language are mandatory for this profile Working knowledge of Somali language is desirable

    Knowledge

    Essential computer literacy (Microsoft Office and Internet)

    Competencies

    Results and Quality Orientation
    Teamwork and Cooperation
    Behavioural Flexibility
    Commitment to MSF Principles
    Service oriented

    Deadline for submission of applications 29th August 2023.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • ATM Support Engineer Senior WSO2/API Developer

    ATM Support Engineer Senior WSO2/API Developer

    Our client, in ICT industry is looking for a candidate with a minimum of 2-3 years of experience in handling ATM machines. He/She should be able to provide technical phone support service for CIT and custodians. Provide technical service for hardware and software on-site. Analyze and diagnose ATM/Cheque handler faults. Prevent repeated failures, and increase first-time fixes.

    Responsibilities

    Installation of new ATMs and Cash Processing equipment’s
    Do preventive and routine maintenance on ATMs and Cash processing equipment’s.
    Diagnosis and repair of cases assigned to you.
    Attend to both Hardware and Software faults.
    Make reports on the calls attended to; either on job cards, email, or on company support Application on the phone.
    Management reserves the right to change or give you more assignments at any time and you are expected to abide

    Qualifications

    Bachelor’s degree in any IT-related field.
    Minimum of 1-2 years of experience working with ATM Machines (Mandatory)

    go to method of application »

    Interested and qualified candidates should forward their CV to: jobs@peoplelink.co.ke using the position as subject of email.

    Apply via :

    jobs@peoplelink.co.ke

  • Officer, Global Markets Operations Business Support Analyst, Risk Manager Internal Controls – Technology

    Officer, Global Markets Operations Business Support Analyst, Risk Manager Internal Controls – Technology

    Job Purpose 

    Receive and process structured settlement instructions, monitor the settlement lifecycle, identify and escalate exceptions within specified deadlines, and respond to basic client queries to optimize the number of transactions that settle within deadline.

    Key Deliverables 

    Attend the required training and adhere to relevant controls, policies, processes, procedures and instructions and identify and report incidents to limit and mitigate risk and fulfil regulatory / legislative requirements.
    Check external source of data to validate/match information, escalate unresolved items and consolidate and prepare documentation for validation and approval to facilitate the billing of claims, fees or penalties.
    Complete the check-sheet (Control First) at the end of day to confirm that all assigned tasks are completed according to guidelines and deadlines.
    Conduct basic investigations, timeously flag and resolve structured exceptions with the support of internal stakeholders (e.g. Traders and Trade Support) and/or speedily escalate to maximize the number of trades settled within specified deadlines to ensure risk to Wholesale Bank is minimized and client experience is optimized. 
    Contribute to the operational risk report and other management information by logging information (e.g. key risk indicator capture) to facilitate accurate management information and reporting.
    Establish internal stakeholder relationships within Settlements to ensure the efficient and effective resolution of simple queries and exceptions for vanilla products.
    Identify and raise potential issues internally that could result in a failed trade.
    Identify and report operational incidents and issues internally to ensure delivery of high-quality service.
    Identify discrepancies with information captured by counterparties (internal and external) and manage basic queries for structured settlements by referring to the relevant stakeholders and requesting amendments to verify the accuracy of the settlement.
    Monitor and track queues / systems for structured products (single product) to identify failed / unmatched settlements. Generate reports and instructions from the system to manage and mitigate settlement risk.

    QUALIFICATIONS

    Type of Qualification: Bachelors Degree 
    Field of Study: Business related studies 

    Work Experience 

    1-2 years 
    Basic knowledge gained in a bank or securities environment. General payments / settlements experience will be advantageous.
    Basic knowledge of operating systems (basic SWIFT) and Financial Markets knowledge.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Associate Investigator, P2 Investigator, P4

    Associate Investigator, P2 Investigator, P4

    Responsibilities
    Under the direct supervision of the Chief of Section in Nairobi, the incumbent is responsible for the following duties:

     Assists in the conduct of investigations in cases involving serious allegations of misconduct, malfeasance, mismanagement, waste of resources, abuse of authority, violations of UN Rules, Regulations and pertinent administrative issuances and cases of sexual exploitation and abuse;
     Participates in a team of investigators and carries out investigative tasks and activities;
     Assists in conducting interviews and obtaining statements; analysing information;
     Searches for, gathers and analyses evidence, including in electronic format;
     Recommends whether matters involve potential fraud, corruption or other illegal or criminal conduct warranting referral to national authorities;
     Participates in the preparation of concise investigation reports, together with findings and recommendations and related disciplinary and jurisdictional actions, as well as evidence and materials to support such actions and conduct of post investigation activities;
     Works collaboratively and in coordination with colleagues to achieve organizational goals in accordance with standard operating procedures and in compliance with organizational regulations and rules;
     Provides well researched and sound analysis of issues and developments affecting criminal investigations;
     Provides thorough, well-reasoned written contributions;
     Liaises and interacts with colleagues and concerned parties internally and externally, effectively, and in a timely manner;
     Contributes to the collection and analysis of data as well as identification of trends or patterns and provides draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting; and
     Performs other duties as required.

    Competencies

     PROFESSIONALISM: Knowledge of theories, concepts and approaches relevant to criminal and administrative investigations. Knowledge of various research methodologies and sources, including electronic sources on the Internet, intranet and other databases. Ability to identify and analyse problems/issues and participate in their resolution. Proven ability to gather evidence and interview suspects and witnesses. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. The ability to analyze and interpret data in support of decision-making and convey resulting information to management.
     COMUNNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
     TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

    Education

    Advanced University degree (Master’s degree or equivalent degree) in law or a relevant field is required. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is an advantage.

    Work Experience

    A minimum of two (2) years of progressively responsible experience in investigation-related work is required.
    Experience in gathering evidence and its analysis and presentation is required.
    Experience of working on international investigation related activities is desirable.
    Experience of working in an international or multilateral public institution is desirable.
    One year or more of experience in data analytics or related area is desirable

    Languages

    English and French are the working languages of the United Nations Secretariat.
    For the post advertised, fluency in English is required.
    Working knowledge of French is desirable.
    Knowledge of another United Nations official language is desirable.

    Closing Date: 30 August 2023

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :