Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Business Development Officer

    Business Development Officer

    Our client an Insurance Agency based in Karen seeks to recruit a Business Development Officer responsible for new business acquisition , building and maintaining clients’ relationships.

    Retainer- 20k plus overrides

    Requirements

    Diploma in Marketing
    1-2 years working experience in a similar role.
    Good communication and presentation skills.
    Negotiation and closing skills.
    Relationship management skills
    Tech Savvy

    Interested and qualified candidates should forward their CV to: Jobs@jardinehr.co.ke using the position as subject of email.

    Apply via :

    Jobs@jardinehr.co.ke

  • Teller Manager, Relationship, Private Banking Manager, Digital & eCommerce Assistant Manager, Relationship

    Teller Manager, Relationship, Private Banking Manager, Digital & eCommerce Assistant Manager, Relationship

    Job Purpose:

    To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.

    Output:

    Provide cash and cheque services to customers.

    Serve Customers by attending to cheque encashment, withdrawals and deposits according to laid down procedures.
    Guard against fraudulent transactions by subjecting to UV light all cheque deposit, all cheque withdrawals and identity documents.
    Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate area for confirmation and authorization.
    Ensure that items cashed are technically correct and signed, according to customers mandates to avoid losses that may arise as a result of disputes.
    Check audit trails to ensure all entries are correctly passed and confirm the same by signing the indemnity form.
    Understand the risks associated with the control and handling of cash and maintain effective controls to manage these risks. Maintain a high level of integrity and ethical standards.
    First level customer interface and interaction for queries, receipt of instructions/ requests and direction to appropriate desk where required.

    Measures:

    Number of losses
    Teller differences
    Turnaround time per transaction
    Overall customer service ratings

    Control of daily cash received and paid out

    Adhere to all laid-down policies and procedures regarding the handling, locking away and security of cash/assets to avoid losses.
    Ensure cash holdings are kept within prescribed limits at all times.
    Balance cash daily and report any differences promptly.

    Measures of success:

    Overall cash differences
    2. Daily cash holdings within the limits

    QUALIFICATIONS
    Minimum Qualifications

    Type of Qualification: Degree from a recognised university
    Field of Study: Not applicable

    Experience Required

    Client Coverage
    Consumer & High Net Worth
    1-2 years
    Previous branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.

    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Adopting Practical Approaches
    Articulating Information
    Examining Information
    Exploring Possibilities
    Following Procedures
    Generating Ideas
    Making Decisions
    Managing Tasks
    Producing Output
    Providing Insights
    Understanding People
    Upholding Standards

    Technical Competencies:

    Application & Submission Verification (Business Banking)
    Banking Process & Procedures
    Customer Acceptance & Review (Consumer Banking)
    Customer Understanding ( Consumer Banking)
    Processing
    Product Knowledge (Consumer Banking)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Product Security Architect-GIS

    Product Security Architect-GIS

    Job Purpose:   

    The Product Security Architect will be responsible for designing and development of security control for the business Commercial, Fintech, and digital initiatives. He/ she will work closely with the various business team to understand the product and services and further recommend security controls for inclusion. The controls should be less business disruptive, enforce cyber control, reduce fraud and is frictionless with business objective. 

    The Product Security Architect ensures existing and new business services and products have adequate security controls and conform to Equity Policies, procedures and standards. 

    Job Responsibilities/ Accountabilities: 

    Architecture: 

    Formulate security specific requirements for business services for Commercial, Fintech, and digital initiatives  
    Work closely with all the business teams to design and incorporate security as part of product development 
    Work closely with the other technology architects to ensure that security is properly embedded in their technology domains architectures 
    Work independently with developers, system/network administrators, product owners, and other colleagues to ensure secure design, development, and implementation of applications and networks 
    Perform security design reviews of applications, systems, and networks 
    Provide remediation guidance and recommendations to developers and administrators 
    Define security best practices and standards, interpreter same to business and product owners 
    Familiarity with common vulnerabilities and attack vectors 
    Advise product and business owners on encryption technologies (PGP, SSH, SSL, etc.) and common authentication protocols (OpenID Connect, OAUTH, SAML, RADIUS, LDAP, KERBEROS, etc.) 
    Leading and contributing to the security posture of Equity’s networks and systems, data centre infrastructures, cloud architectures and solutions 
    Developing and/or carrying out the strategic direction of security projects to enable execution of the information security strategy 

    Strategy: 

    Excellent understanding of customer transaction flow of commercial and Fintech services  
    Indepth understanding of social engineering weaknesses and countermeasures  
    Understand B2C, B2B and C2C business model in relation to security controls  
    Ability to simplify analysis and present results clearly at all levels of the business – including at senior management team level 

    Qualifications

    Knowledge and Experience 

    A Degree or its equivalent in Information Technology, Network Security, Enterprise Network Management, Information Security, Management Information System Computing, Engineering or similar area of study 
    Relevant industry certifications in information security program and governance as well as PMP will be an added advantage 
    Minimum of 2 years working in information security governance  
    Minimum of 1 year working as a business analyst in technical security and IT  
    Good understanding of business models and services in financial, telecom and FinTech domain  
    Good understand of customer, merchant integration model 
    An excellent team member who is analytical, logical and able to work with other Product team which are dedicated to making Equity products and technologies as secure as possible 
    Experience with creating technical documentation: product documentation, technology, software and systems architecture, and technical whitepapers 
    Working experience with the following concepts: SSL Crypto Solutions, Data Protection and Security, Software Development Methodologies (E.G. Agile), API Gateways, Data Analytics 
    Strong cross-domain and cross-functional knowledge that will enable design of the best possible security technology solutions 
    Has good understanding of the SSDLC process and follows the process to effectively develop and design solutions 
    Ability to function as an individual contributor and mentor/leader detached from the corporate environment 
    Good understanding of Open Application Programming Interface business model  
    Good understanding ISO27001 and PCI-DSS certification 
    Experience of identifying and managing technology security risk 
    Up-to-date knowledge of future IP and network security technologies, equipment and their benefits 
    Widespread knowledge of different IP and network security vendors and solutions, and managed  

    Key Critical Competencies 

    Ability to know when to implement solutions with consideration to the wider impacts i.e. risk, cost, customer impact, timescales, etc. 
    Excellent negotiation, and written and verbal presentation skills 
    Ability to handle high pressure situations with key stakeholders 
    Good Analytical skills, Problem solving and Interpersonal skills 
    Deep knowledge of enterprise application development security controls  
    Some knowledge of Telco convergence, FinTech network traffic consumption  

    Role Complexity:   

    Document security control for each business service delivery  
    Understand each business function – Commercial, FinTech and digital initiatives 

    Budgets/ Financial Input 

    Provide knowledge business services and product to the security team 
    Consolidate and translate business security needs into finical measurable matrix

    Apply via :

    equitybank.taleo.net

  • Customer Care Agent Debt Collector Agent

    Customer Care Agent Debt Collector Agent

    Our client is looking to hire a Customer Care Agent who will be responsible for providing exceptional service to clients and resolving inquiries related to banking and financial products. The ideal candidate will have a strong commitment to customer satisfaction and the ability to communicate effectively. If you are passionate about helping customers and ensuring a positive experience, we would love to hear from you. 

    Actively seek new sales opportunities through networking, cold calling, and lead generation.
    Engage and educate potential clients on various banking and financial products, including loans, credit cards, and investment options.
    Meet and exceed monthly sales targets set by the Sales Manager.
    Build and maintain strong, long-lasting customer relationships to foster loyalty and satisfaction.
    Provide exceptional post-sale support, assisting clients with inquiries and ensuring a positive experience with our services.
    Stay informed about market trends, competitor offerings, and industry developments.
    Regularly report on sales activities, lead conversions, and market insights to the Sales Manager.

    Requirements

    Qualifications:

    A bachelor’s degree in Business, Communications, or a related field is preferred.
    1-2 years of experience in customer service, preferably in the banking or finance sector.
    Strong understanding of banking products and services is an advantage.
    Excellent knowledge of customer service principles and practices.
    Proven ability to handle high-volume customer interactions with professionalism and patience.
    Familiarity with CRM software and other customer service tools.
    Ability to learn new products and systems quickly and effective

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Customer Service Representative Junior Quality Assurance Engineer

    Customer Service Representative Junior Quality Assurance Engineer

    Mission Statement for the Role

    To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.

    Overall Responsibility

    Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, WhatsApp, Facebook, twitter and chat on a daily basis.

    Key Competencies

    Clear, empathetic written and verbal communication skills
    Ability to solve problems on multiple planes
    Attention to detail – troubleshooting and resolution is an observer game- being able to identify and spot problems is a key to success in the role.
    Time management- the ability to resolve specified tasks within the allotted timeline.
    The ability to ask for help – knowing when and how to ask for help internally and with other departments to resolve a customer’s inquiry.
    Ability to remain calm even when the customer is upset. Keeping the tempo of the conversation positive in light of challenges.
    Digital and computer literacy
    Social media competency

    Key SMART Results for A-Player Success

    Poa! Customer Experience is known across Kenya for being able to be reached on any channel the customer needs to reach us; phone, social media, WhatsApp, email or chat.
    Poa! Customer Experience is known for its empathy, response time and ability to solve customer complaints clearly and efficiently.
    Poa! Customer Experience shift teams are known internally as the teams that collaborate and seek help to resolve the customer inquiries as rapidly as possible.
    Poa! Customer Experience representatives are acknowledged by our users on Social Media as a department that cares about solving their problems.
    Poa! Customer Experience teams follow a unified troubleshooting strategy for delivering consistent and measurable results

    Mandatory Criteria if Any with no exceptions to hire.

    Minimum of 1-2 years experience a in Customer Service environment.
    Must have exceptional customer service, telephone etiquette, communication skills and working knowledge of the latest technology.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Officer – Credit Administration

    Officer – Credit Administration

    JOB DESCRIPTION

    Ensure collateral perfection before loan disbursement/drawdown in compliance with the banks policies, procedures and guidelines.
    Preparation and tracking of collateral insurance renewal, valuations and motor vehicle tracking devices.
    Loan sanction and disbursement of facility that have met pre-disbursement terms and conditions.
    Loan booking in the core banking system.
    Loan processing and credit administration transactions in the core banking system as advised.
    Security Discharge upon successful loan clearance.
    Daily and Monthly CRB reports updates.
    Preparations of letters of offer, notification, instruction and undertaking letters.
    Issuance of Pre- listing and Post listing notices for clients in default.
    Generation, preparation and submission of credit reports such as: Disbursement reports, collateral reports.
    Any other official duty that may be assigned from time to time.

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

    Bachelor’s degree in business a related field.
    1-2 years Working experience.
    Analytical skills.
    Organizing and planning skills.
    Interpersonal skills.
    Confidentiality.
    Integrity.
    Attention to details.

    Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 8th September 2023 at 5:00pm.

    Apply via :

    hr@rafiki.co.ke

  • Fulfillment Centre Associate-MFC Associate E-Commerce Pickers Zonal Sales Manager-Naivasha Sales Executives-Real Estate

    Fulfillment Centre Associate-MFC Associate E-Commerce Pickers Zonal Sales Manager-Naivasha Sales Executives-Real Estate

    Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Fulfilment Centre Associate.

    Responsibilities

    Receive and process stock products into the warehouse in a priority manner and expedite workflow.
    Prepare and verify received items documents.
    Content Creation of Products and upload through warehouse system (Danzai & Odoo).
    Product & pricing quality check (Danzai ).
    Examine work for exactness, neatness, item quality & condition and conformance to policies and procedures.
    Perform inventory controls and keep quality standards high for audits.
    Perform accurate cycle counts.
    Stack, shelve, and stage items for storage and shipment as necessary.
    Successful daily shipment of customer orders in alignment with the predefined targets.
    Be accountable and responsible for all picking slips in circulation.
    Ensure that all customers’ orders are picked and shipped within the applicable timelines.
    Manage all resolve all picking and shipping errors within the predefined lead times
    Responsible and managing all customer shipping queries within an acceptable time frame.
    Keep a clean and safe working environment (this will involve cleaning the premises and work stations at the end of your shift) and optimise space utilisation.
    Work with other warehouse team members to effectively complete assigned tasks.
    Follow all warehouse policies and standard operating procedures (SOPs).

    Requirements

    1+ years’ experience in warehouse operations (Please note that this role is entry level).
    Computer literacy.
    Process-oriented, well-organized with a high level of attention to detail.
    Excellent analytical ability. Ability to leverage analytical work into action-oriented
    Reporting & plans of actions.
    Ability to articulate the right findings using the data.
    Advanced knowledge in word, excel & PowerPoint.
    Excellent communication skills and flexibility to work in different environments.
    Detailed oriented personality.
    Strong people leadership.

    go to method of application »

    Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as subject of email.

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Customer Service & Billing Officer-Reliever

    Customer Service & Billing Officer-Reliever

    We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

    Job Requirements

    Diploma in Front Office & Administration, Hospitality Management or any related course.
    Utalii College Graduands is an added advantage.
    Attained a C or higher in your KCSE.
    Proficient in Microsoft Office.
    Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.

    Competencies and Skills Required

    Excellent communication and presentation skills.
    Enthusiasm and Reliability
    Ability to multi-task and work under pressure
    Highly adaptable
    Exceptional interpersonal skills
    Emotionally Intelligent
    Empathetic
    Strong customer centric skills

    Job Duties and Responsibilities.

    Maintaining a positive, empathetic and professional attitude towards clients at all times
    Primary point of contact within the hospital
    Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
    Welcoming, receiving, guiding and directing the patients around the hospital
    Filling and processing of application forms
    Investigate and respond to all customer enquiries promptly.
    Escalate complex queries to the appropriate functional area.
    Carry out customer and product related document processing
    Make customers’ experiences better by ensuring customer satisfaction
    Communicating with customers through various channels.
    Develops and maintains strong relationships with customers by providing support, information, and guidance
    Performing billing duties.
    Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and   resolving complaints.
    Answer all incoming calls and redirect them or keep messages.
    Handling patients, referral sources, and administrative department inquires
    Assisting the doctors in booking appointments for the next visit of the patient.
    Entering patient information into a customer information system
    Serving as a backup when other employees are out due to absent staff members
    Any other duties as assigned.

    Interested applicants should send their detailed CVs and cover letters urgently quoting the job title (Customer Service & Billing Officer-Reliever-Hospital) as subject to careers@italgloballtd.com to reach us not later than 31st August 2023. Only the shortlisted candidates will be contacted.

    Apply via :

    careers@italgloballtd.com

  • Associate Programme Management Officer, P2 Programme Management Officer, P3

    Associate Programme Management Officer, P2 Programme Management Officer, P3

    Responsibilities

    Research and communicate the latest resources that are relevant to UNEP’s gender and safeguard policy formulation and implementation.
    Works with project managers of UNEP to facilitate their incorporation of gender and safeguard requirements in project development and implementation; monitors and analyzes specific aspects of gender and safeguards practices; reviews relevant documents and reports; identifies problems and issues to be addressed and recommends corrective actions; liaises with relevant parties; identifies and tracks follow-up actions.
    Carries out basic research on selected aspects of programmes, operations and other activities, etc., to include collecting, analyzing and presenting statistical data and other information gathered from diverse sources.
    Communicate and share knowledge on UNEP’s gender policy and strategy and Environmental and Social Safeguards Framework (ESSF)-related issues for improved compliance and awareness. This will entail regular and prompt communication with the gender focal points, Safeguard Advisory Group, Divisions and Regional Offices, UN agencies and member states.
    Participates in survey initiatives; assists with design of data collection tools; issues data collection tools, reviews, analyzes and interprets responses, identifies problems/issues and prepares preliminary conclusions.
    Contributes to the preparation of various written outputs, e.g. draft background papers, analytical notes, sections of reports and studies, inputs to publications, etc.
    Provides administrative and substantive support to consultative and other meetings, conferences, including proposing agenda topics, identifying and proposing participants, preparation of background documents and presentations, handling logistics, etc.
    Undertakes outreach activities; participates in the development of training workshops, seminars; participates in and makes presentations on assigned topics/activities.
    Coordinates activities related to budget funding (programme/project preparation and submissions, progress reports, financial statements, etc.) and preparation of related documents/reports (pledging, work programme, programme budget, etc.).
    Contributes to the collection and analysis of data as well as identification of trends or patterns and provides draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting.
    Performs other duties as required.

    Competencies

    PROFESSIONALISM: Knowledge and understanding of theories, concepts and approaches relevant to gender issues. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to assist with data collection using various methods. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
    TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
    CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

    Education

    An advanced university degree (Master’s degree or equivalent) in business administration, management, economics, social science or related fields is required.
    A first level university degree ( Bachelor’s degree or equivalent) in the same fields in combination with two (2) additional years of relevant qualifying experience may be accepted in lieu of the advanced university degree.
    Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

    Work Experience

    A minimum of two (2) years of progressively responsible experience in project / programme management or related area is required.
    Experience in implementing environmental programmes or projects is desirable.
    Experience with UN system, governmental or non-governmental institutions implementing projects / programmes addressing gender and safeguard issues is desirable.
    A minimum of one (1) year or more of experience in data analytics or related area is desirable (none if successful YPP or P-1 with a related degree).

    Languages

    English and French are the working languages of the United Nations Secretariat.
    For the post advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another official United Nations language is desirable.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Officer – Customer Experience Officer – Information Technology Support

    Officer – Customer Experience Officer – Information Technology Support

    JOB DESCRIPTION

    Handle phone calls, emails, live chat messages, SMS texts, and support tickets for the bank.
    Attend to Communication via other forms of Media such as social media.
    Receive customer complaints, queries and document for action.
    Compilation of customer feedback report and analysis.
    Welcome customers/visitors visiting central office and ensure they are assisted efficiently.
    Follow up to ensure customer queries are resolved within stipulated SLAs.
    Provide support to other customer service in branch units as and when needed.
    Conduct internal and external customer surveys.
    Any other official duty that may be assigned from time to time.

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE.

    Bachelor’s degree in social sciences
    1-2 Years working experience.
    Interpersonal skills.
    Integrity.
    Teamwork.
    Critical Thinking.
    Empathy.
    Analytical skills.
    Decision-making skills.
    Time management skills.
    Confidentiality.

    go to method of application »

    Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 31st August 2023 at 5:00pm.

    Apply via :

    hr@rafiki.co.ke