Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • ATM Support Engineer Senior WSO2/API Developer

    ATM Support Engineer Senior WSO2/API Developer

    Our client, in ICT industry is looking for a candidate with a minimum of 2-3 years of experience in handling ATM machines. He/She should be able to provide technical phone support service for CIT and custodians. Provide technical service for hardware and software on-site. Analyze and diagnose ATM/Cheque handler faults. Prevent repeated failures, and increase first-time fixes.
    Responsibilities

    Installation of new ATMs and Cash Processing equipment’s
    Do preventive and routine maintenance on ATMs and Cash processing equipment’s.
    Diagnosis and repair of cases assigned to you.
    Attend to both Hardware and Software faults.
    Make reports on the calls attended to; either on job cards, email, or on company support Application on the phone.
    Management reserves the right to change or give you more assignments at any time and you are expected to abide

    Qualifications

    Bachelor’s degree in any IT-related field.
    Minimum of 1-2 years of experience working with ATM Machines (Mandatory)

    go to method of application »

    Interested and qualified candidates should forward their CV to: jobs@peoplelink.co.ke using the position as subject of email.

    Apply via :

    jobs@peoplelink.co.ke

  • Associate Investigator, P2 Investigator, P4

    Associate Investigator, P2 Investigator, P4

    Responsibilities
    Under the direct supervision of the Chief of Section in Nairobi, the incumbent is responsible for the following duties:

     Assists in the conduct of investigations in cases involving serious allegations of misconduct, malfeasance, mismanagement, waste of resources, abuse of authority, violations of UN Rules, Regulations and pertinent administrative issuances and cases of sexual exploitation and abuse;
     Participates in a team of investigators and carries out investigative tasks and activities;
     Assists in conducting interviews and obtaining statements; analysing information;
     Searches for, gathers and analyses evidence, including in electronic format;
     Recommends whether matters involve potential fraud, corruption or other illegal or criminal conduct warranting referral to national authorities;
     Participates in the preparation of concise investigation reports, together with findings and recommendations and related disciplinary and jurisdictional actions, as well as evidence and materials to support such actions and conduct of post investigation activities;
     Works collaboratively and in coordination with colleagues to achieve organizational goals in accordance with standard operating procedures and in compliance with organizational regulations and rules;
     Provides well researched and sound analysis of issues and developments affecting criminal investigations;
     Provides thorough, well-reasoned written contributions;
     Liaises and interacts with colleagues and concerned parties internally and externally, effectively, and in a timely manner;
     Contributes to the collection and analysis of data as well as identification of trends or patterns and provides draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting; and
     Performs other duties as required.

    Competencies

     PROFESSIONALISM: Knowledge of theories, concepts and approaches relevant to criminal and administrative investigations. Knowledge of various research methodologies and sources, including electronic sources on the Internet, intranet and other databases. Ability to identify and analyse problems/issues and participate in their resolution. Proven ability to gather evidence and interview suspects and witnesses. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. The ability to analyze and interpret data in support of decision-making and convey resulting information to management.
     COMUNNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
     TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

    Education

    Advanced University degree (Master’s degree or equivalent degree) in law or a relevant field is required. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is an advantage.

    Work Experience

    A minimum of two (2) years of progressively responsible experience in investigation-related work is required.
    Experience in gathering evidence and its analysis and presentation is required.
    Experience of working on international investigation related activities is desirable.
    Experience of working in an international or multilateral public institution is desirable.
    One year or more of experience in data analytics or related area is desirable

    Languages

    English and French are the working languages of the United Nations Secretariat.
    For the post advertised, fluency in English is required.
    Working knowledge of French is desirable.
    Knowledge of another United Nations official language is desirable.

    Closing Date: 30 August 2023

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Officer, Global Markets Operations Business Support Analyst, Risk Manager Internal Controls – Technology

    Officer, Global Markets Operations Business Support Analyst, Risk Manager Internal Controls – Technology

    Job Purpose 

    Receive and process structured settlement instructions, monitor the settlement lifecycle, identify and escalate exceptions within specified deadlines, and respond to basic client queries to optimize the number of transactions that settle within deadline.

    Key Deliverables 

    Attend the required training and adhere to relevant controls, policies, processes, procedures and instructions and identify and report incidents to limit and mitigate risk and fulfil regulatory / legislative requirements.
    Check external source of data to validate/match information, escalate unresolved items and consolidate and prepare documentation for validation and approval to facilitate the billing of claims, fees or penalties.
    Complete the check-sheet (Control First) at the end of day to confirm that all assigned tasks are completed according to guidelines and deadlines.
    Conduct basic investigations, timeously flag and resolve structured exceptions with the support of internal stakeholders (e.g. Traders and Trade Support) and/or speedily escalate to maximize the number of trades settled within specified deadlines to ensure risk to Wholesale Bank is minimized and client experience is optimized. 
    Contribute to the operational risk report and other management information by logging information (e.g. key risk indicator capture) to facilitate accurate management information and reporting.
    Establish internal stakeholder relationships within Settlements to ensure the efficient and effective resolution of simple queries and exceptions for vanilla products.
    Identify and raise potential issues internally that could result in a failed trade.
    Identify and report operational incidents and issues internally to ensure delivery of high-quality service.
    Identify discrepancies with information captured by counterparties (internal and external) and manage basic queries for structured settlements by referring to the relevant stakeholders and requesting amendments to verify the accuracy of the settlement.
    Monitor and track queues / systems for structured products (single product) to identify failed / unmatched settlements. Generate reports and instructions from the system to manage and mitigate settlement risk.

    QUALIFICATIONS

    Type of Qualification: Bachelors Degree 
    Field of Study: Business related studies 

    Work Experience 

    1-2 years 
    Basic knowledge gained in a bank or securities environment. General payments / settlements experience will be advantageous.
    Basic knowledge of operating systems (basic SWIFT) and Financial Markets knowledge.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Trade Development Representative-Webuye

    Trade Development Representative-Webuye

    Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative (TDR)
    Reports to: Area Sales Manager
    Location:  Webuye
    Job purpose
    To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.
    Key Responsibilities

    Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
    Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
    AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
    Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
    Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

    Qualifications- Academic and Professional
    Diploma or Bachelor’s Degree in Business, Marketing or related field
    Experience
    At least 1 year experience in sales and distribution role in an FMCG or Telcos
    Competencies

    Customer focus
    Influencing and negotiation skills
    Networking and building partnerships
    Analytical thinking and typos on the artworks before posting.

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffilliatesgroup.com with Trade Development Representative on the Subject lineCandidates should indicate their preferred location; failure to indicate will lead to disqualification. 

    Apply via :

    jobs1@hcsaffilliatesgroup.com

  • Officer – Credit Administration

    Officer – Credit Administration

    JOB DESCRIPTION

    Ensure collateral perfection before loan disbursement/drawdown in compliance with the banks policies, procedures and guidelines.
    Preparation and tracking of collateral insurance renewal, valuations and motor vehicle tracking devices.
    Loan sanction and disbursement of facility that have met pre-disbursement terms and conditions.
    Loan booking in the core banking system.
    Loan processing and credit administration transactions in the core banking system as advised.
    Security Discharge upon successful loan clearance.
    Daily and Monthly CRB reports updates.
    Preparations of letters of offer, notification, instruction and undertaking letters.
    Issuance of Pre- listing and Post listing notices for clients in default.
    Generation, preparation and submission of credit reports such as: Disbursement reports, collateral reports.
    Any other official duty that may be assigned from time to time.

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

    Bachelor’s degree in business a related field.
    1-2 years Working experience.
    Analytical skills.
    Organizing and planning skills.
    Interpersonal skills.
    Confidentiality.
    Integrity.
    Attention to details.

    Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 8th September 2023 at 5:00pm.

    Apply via :

    hr@rafiki.co.ke

  • Fulfillment Centre Associate-MFC Associate E-Commerce Pickers Zonal Sales Manager-Naivasha Sales Executives-Real Estate

    Fulfillment Centre Associate-MFC Associate E-Commerce Pickers Zonal Sales Manager-Naivasha Sales Executives-Real Estate

    Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Fulfilment Centre Associate.

    Responsibilities

    Receive and process stock products into the warehouse in a priority manner and expedite workflow.
    Prepare and verify received items documents.
    Content Creation of Products and upload through warehouse system (Danzai & Odoo).
    Product & pricing quality check (Danzai ).
    Examine work for exactness, neatness, item quality & condition and conformance to policies and procedures.
    Perform inventory controls and keep quality standards high for audits.
    Perform accurate cycle counts.
    Stack, shelve, and stage items for storage and shipment as necessary.
    Successful daily shipment of customer orders in alignment with the predefined targets.
    Be accountable and responsible for all picking slips in circulation.
    Ensure that all customers’ orders are picked and shipped within the applicable timelines.
    Manage all resolve all picking and shipping errors within the predefined lead times
    Responsible and managing all customer shipping queries within an acceptable time frame.
    Keep a clean and safe working environment (this will involve cleaning the premises and work stations at the end of your shift) and optimise space utilisation.
    Work with other warehouse team members to effectively complete assigned tasks.
    Follow all warehouse policies and standard operating procedures (SOPs).

    Requirements

    1+ years’ experience in warehouse operations (Please note that this role is entry level).
    Computer literacy.
    Process-oriented, well-organized with a high level of attention to detail.
    Excellent analytical ability. Ability to leverage analytical work into action-oriented
    Reporting & plans of actions.
    Ability to articulate the right findings using the data.
    Advanced knowledge in word, excel & PowerPoint.
    Excellent communication skills and flexibility to work in different environments.
    Detailed oriented personality.
    Strong people leadership.

    go to method of application »

    Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as subject of email.

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Customer Service & Billing Officer-Reliever

    Customer Service & Billing Officer-Reliever

    We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

    Job Requirements

    Diploma in Front Office & Administration, Hospitality Management or any related course.
    Utalii College Graduands is an added advantage.
    Attained a C or higher in your KCSE.
    Proficient in Microsoft Office.
    Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.

    Competencies and Skills Required

    Excellent communication and presentation skills.
    Enthusiasm and Reliability
    Ability to multi-task and work under pressure
    Highly adaptable
    Exceptional interpersonal skills
    Emotionally Intelligent
    Empathetic
    Strong customer centric skills

    Job Duties and Responsibilities.

    Maintaining a positive, empathetic and professional attitude towards clients at all times
    Primary point of contact within the hospital
    Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
    Welcoming, receiving, guiding and directing the patients around the hospital
    Filling and processing of application forms
    Investigate and respond to all customer enquiries promptly.
    Escalate complex queries to the appropriate functional area.
    Carry out customer and product related document processing
    Make customers’ experiences better by ensuring customer satisfaction
    Communicating with customers through various channels.
    Develops and maintains strong relationships with customers by providing support, information, and guidance
    Performing billing duties.
    Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and   resolving complaints.
    Answer all incoming calls and redirect them or keep messages.
    Handling patients, referral sources, and administrative department inquires
    Assisting the doctors in booking appointments for the next visit of the patient.
    Entering patient information into a customer information system
    Serving as a backup when other employees are out due to absent staff members
    Any other duties as assigned.

    Interested applicants should send their detailed CVs and cover letters urgently quoting the job title (Customer Service & Billing Officer-Reliever-Hospital) as subject to careers@italgloballtd.com to reach us not later than 31st August 2023. Only the shortlisted candidates will be contacted.

    Apply via :

    careers@italgloballtd.com

  • Associate Programme Management Officer, P2 Programme Management Officer, P3

    Associate Programme Management Officer, P2 Programme Management Officer, P3

    Responsibilities

    Research and communicate the latest resources that are relevant to UNEP’s gender and safeguard policy formulation and implementation.
    Works with project managers of UNEP to facilitate their incorporation of gender and safeguard requirements in project development and implementation; monitors and analyzes specific aspects of gender and safeguards practices; reviews relevant documents and reports; identifies problems and issues to be addressed and recommends corrective actions; liaises with relevant parties; identifies and tracks follow-up actions.
    Carries out basic research on selected aspects of programmes, operations and other activities, etc., to include collecting, analyzing and presenting statistical data and other information gathered from diverse sources.
    Communicate and share knowledge on UNEP’s gender policy and strategy and Environmental and Social Safeguards Framework (ESSF)-related issues for improved compliance and awareness. This will entail regular and prompt communication with the gender focal points, Safeguard Advisory Group, Divisions and Regional Offices, UN agencies and member states.
    Participates in survey initiatives; assists with design of data collection tools; issues data collection tools, reviews, analyzes and interprets responses, identifies problems/issues and prepares preliminary conclusions.
    Contributes to the preparation of various written outputs, e.g. draft background papers, analytical notes, sections of reports and studies, inputs to publications, etc.
    Provides administrative and substantive support to consultative and other meetings, conferences, including proposing agenda topics, identifying and proposing participants, preparation of background documents and presentations, handling logistics, etc.
    Undertakes outreach activities; participates in the development of training workshops, seminars; participates in and makes presentations on assigned topics/activities.
    Coordinates activities related to budget funding (programme/project preparation and submissions, progress reports, financial statements, etc.) and preparation of related documents/reports (pledging, work programme, programme budget, etc.).
    Contributes to the collection and analysis of data as well as identification of trends or patterns and provides draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting.
    Performs other duties as required.

    Competencies

    PROFESSIONALISM: Knowledge and understanding of theories, concepts and approaches relevant to gender issues. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to assist with data collection using various methods. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
    TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
    CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

    Education

    An advanced university degree (Master’s degree or equivalent) in business administration, management, economics, social science or related fields is required.
    A first level university degree ( Bachelor’s degree or equivalent) in the same fields in combination with two (2) additional years of relevant qualifying experience may be accepted in lieu of the advanced university degree.
    Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

    Work Experience

    A minimum of two (2) years of progressively responsible experience in project / programme management or related area is required.
    Experience in implementing environmental programmes or projects is desirable.
    Experience with UN system, governmental or non-governmental institutions implementing projects / programmes addressing gender and safeguard issues is desirable.
    A minimum of one (1) year or more of experience in data analytics or related area is desirable (none if successful YPP or P-1 with a related degree).

    Languages

    English and French are the working languages of the United Nations Secretariat.
    For the post advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another official United Nations language is desirable.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Customer Service Officer Assistant Manager – Property

    Customer Service Officer Assistant Manager – Property

    Job Ref. No. JLIL162

    Role Purpose

    The role holder interacts with Jubilee Life customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints and implement initiatives to improve customer satisfaction levels and loyalty, while ensuring that the customers receive world class customer service experience.

    Main Responsibilities
    Operational

     Greet and welcome clients visiting the office, providing a warm and friendly environment.
     Ensuring customer inquiries and complaints are promptly and effectively resolved within the required turnaround time.
     Interacting with the clients as the first point of contact between the company and the customers at service centre.
     Selling additional products by recognizing opportunities to cross-sell or up-sell new benefits.
     Identifying and escalating complex customer issues to the appropriate departments for resolution.
     Collaborating with team members and other departments to resolve customer problems effectively.
     Contributing to team effort by accomplishing related results as needed.
     Listen to clients’ inquiries, concerns, and requests, and provide accurate and timely responses.
     Assist clients with policy-related questions, claims inquiries, premium payments, and general policy servicing.
     Process policy changes, endorsements, and cancellations accurately and efficiently.
     Update client information and policy details in the database.
     Collaborate with internal departments, such as underwriting and claims, to ensure smooth policy administration and customer satisfaction.
     Build and maintain strong relationships with clients, fostering trust and loyalty.
     Identify and address client needs, offering suitable solutions and assistance.
     Follow up with clients to ensure their satisfaction and resolve any outstanding issues.
     Maintain accurate and up-to-date client records, ensuring confidentiality and data protection.
     Prepare and distribute necessary documentation, such as policy documents, renewal notices, and payment receipts.
     Handle client correspondence via email, mail, or other communication channels.
     Investigate and resolve client complaints or issues promptly and effectively.
     Escalate complex or unresolved issues to the appropriate departments for further action.
     Keep detailed records of client interactions, inquiries, and issue resolutions.

    Corporate Governance

     Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
     Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
     Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

    Leadership & Culture

     Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
     Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
     Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.

    Key Competencies

    Customer Service: Ability to provide excellent service and resolve customer inquiries and complaints.
    Communication: Strong verbal and written communication skills to interact with customers and agentseffectively.
    Problem-solving: Aptitude for identifying and resolving customer issues by providing suitable solutions.
    Active Listening: Ability to listen attentively to customers and understand their needs.
    Adaptability: Flexibility to handle various customer situations and adapt to changing priorities.
    Attention to Detail: Thoroughness in maintaining accurate customer records and analyzing information.
    Teamwork: Collaborative mindset to work effectively with colleagues and support team objectives.
    Empathy: Ability to understand and empathize with customers’ concerns and provide appropriate support..

    Qualifications

    Bachelor’s degree in Insurance, Finance, Business or any other related course.
    Diploma in Insurance will be an added advantage.

    Relevant Experience

    Minimum 1-2 years’ experience in a similar role.
    Experience in effectively resolving customer inquiries and complaints.
    Familiarity with insurance or financial products and services is advantageous.

    go to method of application »

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 27th August 2023. Only shortlisted candidates will be contacted.

    Apply via :

    Recruitment@jubileekenya.com