Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Junior Machine Operator

    Junior Machine Operator

    What you will do

    Follow production safety rules
    Produce as per given norm and following standard process 
    Execute basic AM (Autonomous Maintenance) operations
    Perform CIL (Cleaning, Inspection, Lubrication)
    Define anomalies and put tags
    Quality tests execution
    Create OPls and SOPs

    We believe you have

    Diploma in  Engineering is required.
    1-2 years experience in production environment.
    Ability to identify Quality parameters
    Ability to learn fast and discipline to follow process 
    Basic knowledge of MS Office
    Good communication skills

    Apply via :

    jobs.tetrapak.com

  • Digital Communications Officer

    Digital Communications Officer

    Position Overview
    The role of the Digital Communications Officer holds immense importance in elevating Securex’s online visibility. This entails spearheading digital marketing campaigns throughout Kenya and Uganda while efficiently overseeing operations. Operating under the guidance of the Head of Marketing and Communications, this position necessitates adeptness in digital marketing, as well as proficiency in media relations and content creation.
    Key Responsibilities
    Digital Management

    Develop and execute comprehensive digital marketing strategies aligned with Securex’s objectives and target audience in collaboration with the Head of Marketing.
    Oversee digital platforms, including social media, website content, email marketing, and online advertising, ensuring effective management and optimization.
    Generate, curate, and optimize compelling content for diverse digital channels, maintaining brand consistency and values to attract and engage customers.
    Lead digital campaigns for lead management, focusing on generating, nurturing, and converting leads through the Soko E-commerce platform for Rafiki By Securex’s solutions.
    Monitor and assess key performance metrics across all digital channels, furnishing regular reports and insights to gauge campaign effectiveness and recommend enhancements.
    Collaborate with cross-functional teams such as sales, operations, and customer service to provide a unified and seamless online customer experience.
    Conceptualize and implement online events, promotions, and campaigns to heighten customer engagement and stimulate sales.

    Content Creation

    Formulate and execute comprehensive media strategies to amplify brand visibility within Kenya and Uganda, concurrently fostering and nurturing relationships with media entities, journalists, and notable industry influencers.
    Supervise the creation of press releases, media kits, and other communication materials, ensuring accuracy and alignment with company messaging.
    Collaborate closely with the Securex Crime Analyst to analyze statistical crime data, deriving meaningful insights for informed decision-making.
    Utilize crime analytics to offer clients expert guidance on safety measures and appropriate security solutions.
    Monitor and manage the company’s online reputation, promptly addressing reviews, comments, and feedback on digital platforms as necessary.

    Qualifications and Requirements

    Bachelor’s degree in Marketing, Digital Marketing, Communications, or a related field.
    Proven experience (1-2 years) in digital marketing, preferably within an e-commerce or technology-driven industry.
    Proven experience in media relations, communication, or public relations.
    Strong understanding of digital marketing channels, tools, and techniques, including SEO, SEM, social media, email marketing, and content creation.
    Videography, Photography, design skills and proficiency in relevant design and editing software (Adobe Creative Suite, Canva, etc.)
    Strong analytical skills and ability to interpret data to drive informed decision
    Experience with lead generation and lead management campaigns.
    Proficiency in using digital marketing analytics tools to track and interpret performance metrics.
    Excellent written and verbal communication skills.
    Creative mindset with the ability to generate innovative ideas and content.
    Strong project management skills, with the ability to prioritize tasks and meet deadlines.
    Proficiency in using digital marketing tools such as Google Analytics, Facebook Business Manager, and email marketing platforms.

    Interested candidates are encouraged to submit their resume, cover letter, and portfolio (if applicable) to careers@securex.co.ke with the subject line Application: Digital Communications Officer on or before 20th September 2023.

    Apply via :

    careers@securex.co.ke

  • 2024 English/ Literature Resident Teacher (Eldoret Girls High School)

    2024 English/ Literature Resident Teacher (Eldoret Girls High School)

    About The Role
    Key responsibilities for the role include:

    Teaching the subject of specialization i.e. English/ Literature.
    Maintain positive, constructive and professional relationships with students, their families and colleagues.
    Develop lessons plans and partner with the Learning Design Team in reviewing and updating lessons when required/ desired.
    Create a classroom environment that is conducive to learning, is developmentally appropriate to the maturity and interests of the students and maintain an organized and focused learning environment.
    Infuse joy and passion for learning in lessons so that students are excited and interested in their academic excellence.
    Provide necessary accommodations and modifications for the growth and success of all students, both in academic and culture expectations.
    Be accountable for students’ mastery of content and academic standards.
    Integrate interactive technology into lessons to enhance instructional delivery.
    Set and communicate rigorous and ambitious goals for all students and provide effective student feedback so they internalize them.
    Provide consistent rewards and/or consequences for student behavior and model expected behaviour at all times for students to emulate
    Consistently meet the ambitious goals of a rapidly-growing organization
    Serve as teacher on duty and/or boarding teacher on duty and support school wide programs aimed at behavior interventions.
    Timely capture of students data on academic outcomes and articulation of students progress to NP families and other stakeholders when called upon to do so.
    Support clubs, societies and other core-curricular enrichments at the school aimed at building all rounded students.
    Serve as home room teachers when called upon to do so
    Any other duty as assigned by your Manager

    About You
    Skills and Qualifications required:

    You have a TSC certificate
    A Bachelor’s degree in Education and qualified to teach two subjects. The applicant should have attained a minimum grade of C+ in the teaching subjects i.e. English/ Literature.
    A minimum of a C+ grade attained in KCSE.
    You have 1-2 years of teaching experience.
    You have good working skills with technology such as Word, Powerpoint and Excel
    You are a great communicator. You are able to provide clear and effective written and verbal communication.
    You are flexible and open to change – you handle uncertainty, complexity and ambiguity well.
    You are a problem solver – you are proactive in identifying issues and address these thoroughly by making an effort to find appropriate solutions.
    You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
    You have a desire to further develop your leadership skills and apply them to transform the lives of African youth.

    Apply via :

    eer.applytojob.com

  • Customer Service & Billing-Reliever

    Customer Service & Billing-Reliever

    We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.
    Job Requirements

    Diploma in Communication, Public Relations, Marketing or any related course.
    Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.
    Knowledge of customer service principles and practices.
    Attained a C+ or higher in your KCSE.
    Proficient in Microsoft Office.

    Competencies and Skills Required

    Ability to observe confidentiality
    Excellent communication and presentation skills.
    Enthusiasm and Reliability
    Ability to multi-task and work under pressure
    Ability to work long hours
    Be self-motivated
    Be flexible and adaptable
    Exceptional interpersonal skills
    Can handle complaints in a cool manner and tactful
    Courteous
    Have an interest in helping people.
    Observation Skills

    Job Duties and Responsibilities.

    Maintaining a positive, empathetic and professional attitude towards clients at all times
    Primary point of contact within the hospital
    Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically.
    and Resolving customer complaints
    Welcoming, receiving, guiding and directing the patients around the hospital
    Filling and processing of application forms
    Investigate and respond to all customer enquiries promptly.
    Escalate complex queries to the appropriate functional area.
    Carry out customer and product related document processing
    Make customers’ experiences better by ensuring customer satisfaction
    Communicating with customers through various channels.
    Develops and maintains strong relationships with customers by providing support, information, and guidance
    Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
    Answer all incoming calls and redirect them or keep messages.
    Handling patients, referral sources, and administrative department inquires
    Assisting the doctors in booking appointments for the next visit of the patient.
    Entering patient information into a customer information system
    Serving as a backup when other employees are out due to absent staff members
    Any other duties as assigned.

    Interested applicants should send their detailed CVs and cover letters urgently quoting the job title (Customer Service & Billing Reliever-Hospital) as subject to careers@italgloballtd.com to reach us not later than 15th September 2023. Only the shortlisted candidates will be contacted.

    Apply via :

    careers@italgloballtd.com

  • Travel Advisor Propulsion Engineering Lead – H13 Commercial Manager Key Accounts Network Planning Analyst Lead Innovation – H10 Lead Travel Advisor Pricing Manager

    Travel Advisor Propulsion Engineering Lead – H13 Commercial Manager Key Accounts Network Planning Analyst Lead Innovation – H10 Lead Travel Advisor Pricing Manager

    Brief Description        
    Reporting to Commercial Manager, the ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.
    Detailed Description        
    Principal Accountabilities (Responsibility)  
    Ticketing 

    Locate available flights; Check on best connections if more than one flight is involved, determine fare costs to maximize on revenue while helping passengers to save.
    Help customers find the right itinerary that fit their needs; apply upgrades on additional costs to generate more revenue.
    Provide with details and accurate fare quotes to all KQ clients to provide the best applicable fare and generate revenue.
    Handling unaccompanied minors, cancel or change reservations when requested by clients, reissue, revalidate tickets and collect applicable fees thus generate income.
    Action queues appropriately and inform passengers on flight changes, confirmations, ticketing time limits, handle special requests like seats preference, meals, baggage requirements waitlists and confirmations, to ensure customers’ requests are met and reduce GDS costs.
    Highlight to customers the legal requirements covering their journey such as passports, visa, and health requirements, check in place, departure time and baggage allowance to avoid inconveniencing the passengers and ensure seamless service.
    Action VMPDS, selling excess baggage, handling cool fliers (student fares) to increase sales and passenger loyalty.
    Correct CRS usage and queue management to reduce cost and increase revenue generation.

    Customer Service

    Actively build relationships with clients by offering good customer service to retain and recruit new customers.
    Support travel agents by efficiently assisting them with their general enquiries to improve relationship with the travel market and increase agent’s loyalty.
    Providing online assistance for reservation, check in, payment to maximize sales and ensure customer satisfaction.
    Actively involved in suggesting new ideas and providing recommendations on the improvement of services provided, this increases revenue and ensures KQ success as market leading airline.
    Handle customers complaints (denied boarding, baggage etc to ensure customer satisfaction and retention.
    Facilitate and coordinate tracing of lost, delayed, or misdirected baggage for customers and ensure safe delivery of the said baggage to win passengers confidence.
    Handling GSA services –Ticket issue to increasing KQ network through joint ventures.
    Handle flight schedule disruptions to ensure passengers have a seamless service throughout their journey and Carry out service recovery.
    Handle general inquiries for both internal and external customers and develop and maintain customer database to enhance customer loyalty and market intelligence.

    Documentation

    Reconciling of sales returns to account for personal daily sales.
    Processing refund and ensuring passengers are advised accordingly on the amount refundable for reimbursement on unutilized tickets.
    Writing of miscellaneous charge orders (MCO) and invoicing to ensure timely and accurate payment of issued ticket to both direct and indirect corporate.

    Sales

    Generate auxiliary revenue through sale of Travel insurance, KQ holiday packages and any other ancillary products that are available.
     Sell KQ products through telephone, e-mails to maximize on sales and enhance accessibility.

    Job Requirements        
    Qualification (Minimum)

     Must have Basic Airline fare and ticketing training.
    1-2 years’ experience in a sales role will be an added advantage.
     Sound knowledge of domestic & international travel requirements/trend/availability.
    Exemplary sales skill and customer-oriented approach.
    Good knowledge of computer reservation systems (CRS).

    Additional Details        
    Other Skills

    Ability to interact, communicate & negotiate effectively.
    Fluency in English/multi-lingual.
    Initiative and pro activeness.
    Solution oriented.
    Passion about travel and tourism.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Bilingual Client Team Leader- German & English Speaking

    Bilingual Client Team Leader- German & English Speaking

    Responsibilities

    Ensure achievement of Client KPIs.
    Ensure the team is organized effectively to maximize productivity
    Monitor, identify, and resolve performance/behavior/attendance issues using prescribed performance management techniques.
    Daily report to the delivery manager on team performance against KPIs
    Handle escalations, and assist agents by providing support on customer queries
    Time management of staff breaks and schedules to ensure no impact on production
    Communicate all processes; client changes and notifications to agents in a timely manner
    Highlight concerns that impact team performance
    Conduct pre-shift team meetings on a daily basis setting focus and priorities for the day to ensure the productivity of the agents along with their KPIs.

    Qualities

    Excellent written and oral communication skills in both English and German, with the confidence to interact at all levels of the organization
    Strong people leadership skills and takes initiative
    Good reporting and presentation skills with a keen eye for detail
    Desire to succeed with the ability to grasp processes and tasks quickly,
    Hold your team (and yourself) accountable
    Effective problem solver and takes ownership
    Self-controlled/master stress management, and thrives under pressure
    Strong organizational skills
    Have the ability to influence and collaborate with a team
    Personal drive with a sense of urgency and an ability to demonstrate a strong commitment to managing initiatives to a successful conclusion

    Requirements

    2+ years of customer service experience
    1 year of management experience (would be an asset)
    German proficiency level** C1 **and above
    Excellent written and oral communication skills in both English and German
    Attention to detail (i.e. verify all details are submitted, able to identify missing information)
    Good use of Google Suites, Microsoft Excel, Word & PowerPoint Office suite.
    Proven experience using Customer Service tools (Ticketing software, Email platforms, chat & phone software, etc.)
    Strong problem-solving skills
    Prior experience serving clients in a B2B environment

    Benefits

    Join a high-growth startup, full of possibilities
    Professional and motivated colleagues from around the globe
    Fair and open culture
    Work-from-home arrangement
    Work with clients in the USA, EU, and elsewhere

    Apply via :

    influx.com

  • Trade Development Representative-Bondeni

    Trade Development Representative-Bondeni

    Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative (TDR)
    Reports to: Area Sales Manager
    Job purpose
    To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.
    Key Responsibilities

    SSO & Agent Recruitment & Mapping – Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
    Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
    Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
    AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
    Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
    Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

    Qualifications- Academic and Professional
    Diploma or Bachelor’s Degree in Business, Marketing or related field
    Experience
    At least 1 year experience in sales and distribution role in an FMCG or Telcos
    Competencies

    Customer focus
    Influencing and negotiation skills
    Networking and building partnerships
    Analytical thinking

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffilliatesgroup.com with Trade Development Representative-Bondeni on the Subject line. Candidates should indicate location. 

    Apply via :

    jobs1@hcsaffilliatesgroup.com

  • Field Officers – SKY Evaluation Project

    Field Officers – SKY Evaluation Project

    About the Project:

    In collaboration with Good Business (GB) and Innovations for Poverty Action (IPA) Kenya, the principal investigators (PIs) is conducting a randomized evaluation of SKY – a broad resilience building and empowerment platform, and social marketing multimedia program focused on adolescent girls (12-19 years) in Africa.
    As part of this project, data will be collected, and impact evaluations will be carried out in order to evaluate the effectiveness of education-entertainment as a way to empower girls and address public health issues.
    This study aims to help policymakers to design more effective education-entertainment interventions.

    About the Position: 

    The Field Officer under the general supervision of the Senior Field Officer within the limits of Innovations for Poverty Action-Kenya policies and procedures will primarily be responsible for collection of high-quality in the field.
    Below is a list of some of the general duties and responsibilities of the Field Officer, to be carried out as needed according to the determination of the Senior Field Officer.

    Duties and Responsibilities

    Data collection using SurveyCTO; assist with translations, piloting surveys, with minimal supervision and adhering to the study protocol.
    Ensure proper screening of respondents for identification and administration of informed consent.
    Interacting with study respondents and project partners with the highest level of integrity and understanding.
    Providing feedback during debriefs on data collection and survey instruments that will inform and monitor improvements on the survey tool.
    Ensure that data integrity is maintained always and minimize errors in data collection and transmission.
    Completion of scheduled activities each day in a timely manner including keeping logs of work accomplished and callbacks as assigned by the SFO and the SKY Evaluation management.
    Maintain project inventory (electronic devices, stationery etc) in a safe and secure manner, frequently updating the SFO and SKY Evaluation management on their status.
    FO will be required to attend an intensive training prior to data collection and thereafter as may be required.
    Other tasks as assigned by the SFO/RA/ARM

    Qualifications and Experience:

    Bachelor’s degree or Diploma in social sciences, public policy, or related fields.
    1-2 years of field research experience.
    Previous experience in translation and survey administration.
    Previous experience collecting data in a school setup.
    Demonstrated experience in data collection at various levels (planning, piloting, and collecting)
    Excellent planning and organizational skills.
    Flexible, self-motivated, and able to manage multiple tasks efficiently under minimum supervision.
    Effective communication skills with fluency in English and Swahili languages
    Previous tablet-based survey experience / computer literate.
    Demonstrated ability to work in a demanding environment with great interpersonal skills

    Apply via :

    .formstack.com

  • Fulfillment Centre Associate-MFC Associate E-Commerce Pickers Zonal Sales Manager-Naivasha Sales Executives-Real Estate

    Fulfillment Centre Associate-MFC Associate E-Commerce Pickers Zonal Sales Manager-Naivasha Sales Executives-Real Estate

    Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Fulfilment Centre Associate.
    Responsibilities

    Receive and process stock products into the warehouse in a priority manner and expedite workflow.
    Prepare and verify received items documents.
    Content Creation of Products and upload through warehouse system (Danzai & Odoo).
    Product & pricing quality check (Danzai ).
    Examine work for exactness, neatness, item quality & condition and conformance to policies and procedures.
    Perform inventory controls and keep quality standards high for audits.
    Perform accurate cycle counts.
    Stack, shelve, and stage items for storage and shipment as necessary.
    Successful daily shipment of customer orders in alignment with the predefined targets.
    Be accountable and responsible for all picking slips in circulation.
    Ensure that all customers’ orders are picked and shipped within the applicable timelines.
    Manage all resolve all picking and shipping errors within the predefined lead times
    Responsible and managing all customer shipping queries within an acceptable time frame.
    Keep a clean and safe working environment (this will involve cleaning the premises and work stations at the end of your shift) and optimise space utilisation.
    Work with other warehouse team members to effectively complete assigned tasks.
    Follow all warehouse policies and standard operating procedures (SOPs).

    Requirements

    1+ years’ experience in warehouse operations (Please note that this role is entry level).
    Computer literacy.
    Process-oriented, well-organized with a high level of attention to detail.
    Excellent analytical ability. Ability to leverage analytical work into action-oriented
    Reporting & plans of actions.
    Ability to articulate the right findings using the data.
    Advanced knowledge in word, excel & PowerPoint.
    Excellent communication skills and flexibility to work in different environments.
    Detailed oriented personality.
    Strong people leadership.

    go to method of application »

    Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as subject of email.

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Officer – Credit Administration

    Officer – Credit Administration

    JOB DESCRIPTION

    Ensure collateral perfection before loan disbursement/drawdown in compliance with the banks policies, procedures and guidelines.
    Preparation and tracking of collateral insurance renewal, valuations and motor vehicle tracking devices.
    Loan sanction and disbursement of facility that have met pre-disbursement terms and conditions.
    Loan booking in the core banking system.
    Loan processing and credit administration transactions in the core banking system as advised.
    Security Discharge upon successful loan clearance.
    Daily and Monthly CRB reports updates.
    Preparations of letters of offer, notification, instruction and undertaking letters.
    Issuance of Pre- listing and Post listing notices for clients in default.
    Generation, preparation and submission of credit reports such as: Disbursement reports, collateral reports.
    Any other official duty that may be assigned from time to time.

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

    Bachelor’s degree in business a related field.
    1-2 years Working experience.
    Analytical skills.
    Organizing and planning skills.
    Interpersonal skills.
    Confidentiality.
    Integrity.
    Attention to details.

    Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 8th September 2023 at 5:00pm.

    Apply via :

    hr@rafiki.co.ke