Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Contact Centre Reliever-Hospital

    Contact Centre Reliever-Hospital

    The successful candidates must be able to effectively respond to customer inquiries and provide information through various communication channels, while keeping customer satisfaction at the core of every decision and interaction.
    Job Requirements

    Minimum Diploma in Front Office Administration, Communications, Telephone Operations or related course.
    Minimum 1-year experience in a contact centre role, ideally within a similar setting in a medical facility.
    Computer literate with an above-average typing speed (30 WPM with a 95% accuracy).
    Excellent verbal and written communication skills in both English and Kiswahili
    Excellent telephone etiquette & listening skills with an ability to calm irate or anxious customers.
    Available to work shifts, which will include working during nights, weekends, and public holidays.
    Medical training is an added advantage.

    Competencies and Skills Required

    Ability to observe confidentiality
    Excellent communication and presentation skills.
    Enthusiasm and Reliability.
    Ability to multi-task and work under pressure.
    Ability to work long hours.
    Be self-motivated.
    Be flexible and adaptable.
    Exceptional interpersonal skills.
    Can handle complaints in a cool manner and tactful.
    Courteous.
    Have an interest in helping people.
    Observation Skills.

    Job Duties and Responsibilities.

    Respond to inquiries and feedback from phone calls, email, social media, website & other communication channels.
    Enter all required data into the contact centre system in an accurate & timely manner from all customer contact touch points.
    Book appointments & make required follow ups with the patient and clinic concerned to confirm or reschedule the appointment.
    Coordinate the provision of services from our online platforms (telemedicine) within the required turnaround time.
    Carry out outbound telemarketing campaigns to inform clients of new service offerings & promotions.
    Screen and route internal & external calls to other departments, doctors, staff efficiently.
    Perform other duties as assigned.

    Interested applicants should send their detailed CVs and cover letters urgently quoting the job title (Contact Centre – Reliever Hospital) as subject to careers@italgloballtd.com to reach us not later than 22nd September 2023. Only the shortlisted candidates will be contacted.

    Apply via :

    careers@italgloballtd.com

  • Economic Inclusion Associate

    Economic Inclusion Associate

    POSITION SUMMARY:

    HIAS Kenya seeks to recruit an Economic Inclusion Associate who will support Economic Inclusion activities at HIAS various sites. In particular, the Associate will: Support social and economic protection of vulnerable refugees through integrated services and support economic recovery activities for refugees and host communities in Nairobi. The Associate will conduct occasional field monitoring visits to the camps.

    ESSENTIAL FUNCTIONS:

    Provides support and follow-up to targeted cases for the Graduation Model or the SESP program (GMA).
    Register and update agreements, support plans, follow-up actions and graduation criteria for each case in the data system.
    Update the physical file of each case in the GMA.
    Make home visits to families who are in the targeting process.
    Provide periodic follow-up (minimum twice a month) for 12 months, to each case targeted in the poverty alleviation programs
    Process the application and delivery of monthly cash assistance for families registered within the GMA or the SESP program.
    Make referrals and accompaniments to families within the poverty alleviation programs for accessing services.
    Call and monitor financial management and other training required by the poverty alleviation intervention.
    Coordinate and refer cases to the different service areas according to care requirements (Livelihoods, Legal protection, Gender based violence and Mental health and psychosocial support)
    Coordinate activities of follow-up and accompaniment of cases with Community Volunteers.
    Coordinate jointly with the various areas of HIAS, community actions that promote local integration in the different sectors.
    Facilitate the processes of strengthening and accompaniment of the actions undertaken with social and institutional groups of the locality.
    Strengthen the mapping of relevant neighborhood actors to later socialize it with the other areas of HIAS and local partners.
    Make links with public or private institutions in sectors or districts that allow the refugee population free access to their services.
    Participate in case evaluation committees and team meetings.
    Participate in the Reframery McMaster university study by

    Enrolling clients through information sharing and informed consent procedures.
    Attending TOT training delivered by McMaster university.
    conducting training to the identified cohorts of beneficiaries.

    Prepares weekly, monthly and quarterly reports.
    Any other duty that may be assigned.

    QUALIFICATIONS & REQUIREMENTS:

    A degree in Entrepreneurship, Social Sciences or Community Development or any other relevant course
    At least 1-2 years’ experience in implementation of entrepreneurship and livelihood programs in humanitarian settings.
    Experience working with youth targeted programs and human rights programs will be an added advantage..
    Experience in online training and support
    Knowledge of development issues, trends, challenges and opportunities and implications to community development
    Excellent interpersonal skills, including the ability to build relationships with colleagues.
    Excellent written and oral communication skills, including presentation and report writing.
    Negotiation, influencing and problem-solving skills.
    Ability to analyze information and evaluate options including planning skills
    Proficient in computer skills and use of relevant software
    Knowledge of Accountability to Affected Populations (AAP)
    Knowledge of Prevention of Sexual Exploitation and Abuse (PSEA)

    Apply via :

    hias.hrmdirect.com

  • Customer Service & Billing-Reliever Business Development Executive-Steel Hotel Manager Sales Representative -Fashion (Nairobi) Events Planner Assistant COMMERCIAL AND CONVEYANCING ADVOCATE- Nakuru and Mombasa Dental Surgeon

    Customer Service & Billing-Reliever Business Development Executive-Steel Hotel Manager Sales Representative -Fashion (Nairobi) Events Planner Assistant COMMERCIAL AND CONVEYANCING ADVOCATE- Nakuru and Mombasa Dental Surgeon

    Job Requirements

    Diploma in Communication, Public Relations, Marketing or any related course.
    Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.
    Knowledge of customer service principles and practices.
    Attained a C+ or higher in your KCSE
    Proficient in Microsoft Office.

    Competencies and Skills Required

    Ability to observe confidentiality
    Excellent communication and presentation skills.
    Enthusiasm and Reliability
    Ability to multi-task and work under pressure
    Ability to work long hours
    Be self-motivated
    Be flexible and adaptable
    Exceptional interpersonal skills
    Can handle complaints in a cool manner and tactful
    Courteous
    Have an interest in helping people.
    Observation Skills

    Job Duties and Responsibilities.

    Maintaining a positive, empathetic and professional attitude towards clients at all times
    Primary point of contact within the hospital
    Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically.
    and Resolving customer complaints
    Welcoming, receiving, guiding and directing the patients around the hospital
    Filling and processing of application forms
    Investigate and respond to all customer enquiries promptly.
    Escalate complex queries to the appropriate functional area.
    Carry out customer and product related document processing
    Make customers’ experiences better by ensuring customer satisfaction
    Communicating with customers through various channels.
    Develops and maintains strong relationships with customers by providing support, information, and guidance
    Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
    Answer all incoming calls and redirect them or keep messages.
    Handling patients, referral sources, and administrative department inquires
    Assisting the doctors in booking appointments for the next visit of the patient.
    Entering patient information into a customer information system
    Serving as a backup when other employees are out due to absent staff members
    Any other duties as assigned.

    go to method of application »

    Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.

    Apply via :

    careers@italgloballtd.com

  • Compliance Officer

    Compliance Officer

    Purpose for the Job

    As a Compliance Officer, you will play a crucial role in ensuring that our organization operates within the legal and regulatory boundaries. You will be responsible for developing, implementing, and overseeing compliance programs, policies and procedures.  

    Duties and Responsiblities
    Regulatory Compliance

    Stay up to date with industry laws, regulations and guidelines that affect our operations. Interpret and communicate these requirements to relevant stakeholders, ensuring compliance in all business activities.

    Policy Development

    Collaborate with cross-functional teams to create and update compliance policies, procedures and guidelines.

    Risk Assessment

    Identify potential compliance risks within the organization and assess their impact. Develop strategies to mitigate risks and implement effective controls.

    Training and Education

    Conduct training sessions to educate employees on compliance related matters. Foster a culture of awareness and adherence to compliance standards throughout the organization.

    Monitoring and Auditing

    Design and execute regular compliance audits and assessments to evaluate the effectiveness of existing controls. Analyse findings and recommend corrective actions as needed.

    Reporting

    Prepare comprehensive reports on compliance activities, including audit results, risk assessments and policy violations.

    Investigations

    Lead or assist in investigations of suspected compliance violations, ethics concerns or irregularities. Ensure thorough and objective investigations are conducted and appropriate actions are taken.

    Collaboration

    Work closely with other departments to address compliance related matters. Provide guidance on compliance requirements for new projects, initiatives and business relationships.

    Data Protection

    Oversee data privacy and security compliance efforts ensuring compliance with the Data Protection Act 2019 and other relevant regulations. Ensure that the organizations data handling practices adhere to legal requirements.

    Key Competencies

    Sets goals and strives to achieve them with enthusiasm and determination (results driven).
    Looks at different ways to solve problems and address difficulties.
    Ethical and principled approach to assignments.

    Knowledge And Skills Required

    Proven experience (1-2 years) in compliance within a financial services sector.
    Strong knowledge of relevant laws, regulations and industry standards.
    Brilliant oral and written communication skills.
    Highly analytical with strong attention to detail.

    Professional and Academic Qualifications

    Bachelor of Law Degree (or equivalent) from a recognized University.
    Admission to the Bar as an Advocate.
    Relevant professional qualifications example certified compliance & ethics professional are an added advantage.

    Apply via :

    hr.minet.co.ke

  • Trade Development Representative-South Lake

    Trade Development Representative-South Lake

    Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative (TDR)
    Reports to: Area Sales Manager
    Location:  South Lake(Naivasha)
    Job purpose
    To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.
    Key Responsibilities

    SSO & Agent Recruitment & Mapping – Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
    Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
    Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
    AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
    Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
    Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

    Qualifications- Academic and Professional
    Diploma or Bachelor’s Degree in Business, Marketing or related field
    Experience
    ·At least 1 year experience in sales and distribution role in an FMCG or Telcos
    Competencies

    Customer focus
    Influencing and negotiation skills
    Networking and building partnerships
    Analytical thinking

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffilliatesgroup.com with Trade Development Representative-South Lake on the Subject line. 

    Apply via :

    jobs1@hcsaffilliatesgroup.com

  • Junior Sales Manager

    Junior Sales Manager

    Job Overview

    She/he will be in charge of running the overall sales activity: selling LifeBank products such as Nerve, Coldbank, Stockbank, Airbank etc. she will be evaluated based on merit which means bring business to LBK

    Function of the Role

    The Medical Sales Representative will be responsible for promoting LifeBank Kenya and its products to hospitals. She/he will build market positions for LifeBank Kenya by identifying, developing and negotiating business relationships that translate into sales. S/he will work to retain and grow the client base of the company, foster client relationships and develop new opportunities for LifeBank Kenya ’s products and services.

    Key Responsibilities

    Work with the marketing and sales lead to prepare and deliver suitable sales pitches, proposals and presentations to prospective LifeBank customers
    Work in line with company policy to achieve set sales targets and outcomes within schedule in assigned territory
    Prepare and follow up on  territorial sales forecasts on weekly and monthly basis.
    Ensure Proper Coverage as per the planned Frequency per customer segment.
    Establish, develop and maintain positive business and customer relationships
    Provide daily call reports as well as weekly and monthly report of sales efforts in marked sales territory
    Regularly follow up with active and signed hospitals to ensure they are using the app and placing orders
    Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
    Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector;
    Coordinate all issues with key clients between sales, fulfillment and customer support
    Stay informed about the activities of health services in assigned particular areas.
    Expert level knowledge of department processes and products to serve as the first line of support in resolving internal and external customer issues.
    Perform other duties as assigned

    REQUIREMENTS
    Educational Qualification

    BSc in marketing and related field of studies.

    Experience

    1-2 years experience in direct sales in the Pharma and healthcare industry
    Experience in the medical or Pharma industry is a plus.

    Skills and Abilities

    Good organisation skills and results driven
    Highly Self motivated
    Highly analytical with a drive for numbers
    High level of professionalism
    Result-oriented team player with exceptional motivation and interpersonal skills.
    Relationship management skills and openness to feedback
    Excellent selling, communication and negotiation skills.
    Good written and verbal communication skills
    High proficiency in MS Office Suite
    Must be able to prepare management reports and correspondence
    Good initiative, time and stress management skills

    PERSONAL ATTRIBUTES

    Have a deep desire to work in the startup industry
    Sociable and friendly
    Confident and pleasant
    Loves a challenge

    Interested candidates should send their Resume to team@lifebank.ng

    Apply via :

    team@lifebank.ng

  • Finance Associate

    Finance Associate

    Job Description

    The Finance Associate will make significant contributions to the preparation of financial reporting, posting of financial transactions, analysis of financial reports whilst building a foundation of experience in general accounting, business management and knowledge of I-HUB.

    Duties and Responsibilities
    Placements in different areas of finance operations as follows:

     Finance Administration: Posting of financial transactions into accounting software, and supporting the preparation of monthly management accounts of the company.
    Accounts Payable: Involvement in providing purchase to pay services by preparing payment file to be uploaded into the company’s vendor payment platform. This includes tracking payments, resolving issues with suppliers and purchasers, ensuring records are accurate and up to date.
    Accounts Receivables: support with tracking, reconciling, and controlling income as services are delivered through business systems and raising invoices.
    Bank Reconciliation: Managing receipts and payments through the banking process. Supporting the reconciliation of the bank account, ensuring issues are resolved in a timely manner, making sure controls over banking are in place, forecasting cash requirements. VAT & Payroll – Ensuring VAT rules are followed, contributing to managing the payroll, resolving payroll issues.
    Support Compliance: Support with the preparation and remittance of monthly taxes including VAT, PAYE, withholding taxes on the tax platforms of the respective tax regulators etc.
    Produce financial statements including P&L accounts, cash flows, variance analysis and commentaries.
    Project Billing: Support with project billing, and reporting.
    Provide accurate and sound management reporting (including P&L accounts cash flow, variance analysis and commentaries) to assist with key decision making across the organization.
    Support with the preparation of statutory financial management accounts for audit purposes.
    Carry out other financial administration tasks as assigned by the Director of Finance

    Qualifications

    1-2 solid years’ Accounting/Finance experience.
     B.Sc. degree in Accounting, Economics, or related field.
    Candidates should be passionate about professional development and learning accounting and financial management.
    Proficient in excel spreadsheets, databases, MS Office and financial software applications.
    Outstanding presentation, reporting and communication skills.
    Proven knowledge of international financial reporting standards (IFRS), corporate finance, costing and financial reporting.
    Well informed in current financial subjects, tax laws, money market and business environment.

    Apply via :

    jobs.smartrecruiters.com

  • Warehouse Picker

    Warehouse Picker

    Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Warehouse Picker
    Responsibilities

    Receive and process stock products into the warehouse in a priority manner and expedite workflow.
    Prepare and verify received items documents.
    Content Creation of Products and upload through warehouse system (Danzai & Odoo).
    Product & pricing quality check (Danzai ).
    Examine work for exactness, neatness, item quality & condition and conformance to policies and procedures.
    Perform inventory controls and keep quality standards high for audits.
    Perform accurate cycle counts.
    Stack, shelve, and stage items for storage and shipment as necessary.
    Successful daily shipment of customer orders in alignment with the predefined targets.
    Be accountable and responsible for all picking slips in circulation.
    Ensure that all customers’ orders are picked and shipped within the applicable timelines.
    Manage all resolve all picking and shipping errors within the predefined lead times
    Responsible and managing all customer shipping queries within an acceptable time frame.
    Keep a clean and safe working environment (this will involve cleaning the premises and work stations at the end of your shift) and optimise space utilisation.
    Work with other warehouse team members to effectively complete assigned tasks.
    Follow all warehouse policies and standard operating procedures (SOPs).

    Requirements

    1+ years’ experience in warehouse operations (Please note that this role is entry level).
    Computer literacy.
    Process-oriented, well-organized with a high level of attention to detail.
    Excellent analytical ability. Ability to leverage analytical work into action-oriented
    Reporting & plans of actions.
    Ability to articulate the right findings using the data.
    Advanced knowledge in word, excel & PowerPoint.
    Excellent communication skills and flexibility to work in different environments.
    Detailed oriented personality.
    Strong people leadership.

    Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as subject of email.

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Fire Protection Systems Technician

    Fire Protection Systems Technician

    DESCRIPTION OF JOB TASK AND RESPONSIBILITIES:

    Performs maintenance on fire protection systems to ensure safe, reliable, uninterrupted fire protection service.
    Maintains, inspects, and tests fire protection systems to operate as designed.
    Corrects all fire protection system deficiencies immediately upon discovery.
    Inspects and tests electrical devices, electronics alarm components.
    Tests and maintains radio alarm transmitters for daily automatic test signals, receiver processor consoles, signal recording devices, initiating, and signaling circuits, water flow, detectors, manual pull stations, and thermal and ionization detection, actuating and indicating devices.
    Performs manual and automatic actuation of gaseous extinguishing agent for carbon dioxide systems; tests hose reels or flooding systems; and dry chemical expellant gas and foam concentrate systems.
    Conducts flow tests of fire suppression systems such as electric motor drive and diesel engine driven fire pumps, sprinkler systems tested include wet pipe, pre-action, fire hydrant, standpipe and other associated fire protection equipment.
    Performs preventive maintenance, inspection and lubrication services on equipment and machinery in accordance with published schedules and instructions.
    Performs testing, operation and maintenance of all automatic fire protection including pumps, controls, and annunciation based on maintenance manual procedures.
    Records services performed and conditions found on service card or work order forms.
    Identifies worn and or failed parts: orders and replaces.
    Reassembles unit; installs necessary seals and gaskets.
    Ensures assembly is within specified tolerance.
    Observes and follows all safety rules and procedures, including wearing applicable P.P.E. and promotes safety awareness in the shop.
    Performs other duties as required.

    BASIC JOB QUALIFICATIONS: (Knowledge, Skills, and Abilities (KSAs)

    Must be able to read, interpret blueprints and design and follow engineering drawings, specifications, and instruction.
    Must be able to perform physical activities such as, but not limited to, bending, standing, climbing, or walking.
    Must speak, read, and understand the English Language.
    Must pass overseas medical screening and be in good health.
    Must have a valid Professional Driver’s License

    JOB SPECIFICATIONS: SPECIAL CERTIFICATIONS OR TRAINING
    Personnel working on fire protection systems must be trained and qualified on

    Automatic Sprinkler Systems – Wet, Dry, Precaution
    Automatic/Manual Starting Systems – Electric Driven and Diesel Driven fire pumps
    Automatic/Manual, Carbon Dioxide, and FM200 – Underfloor Flooding, Total Flooding, and Hose Reels
    Automatic/Manual Dry Chemical Systems
    Interior Fire Alarm Systems – 120V AC Powered, 24V DC Powered, Heat Detectors, Smoke Detectors, Manual Pull Stations, and Horns, Bells, and Relays
    Exterior Radio Fire Alarm Systems – 12V DC Powered, Transmitters, Interface Panels, Antennas, Receivers, and Power Supplies
    Fire Hydrants
    Underground Fire Mains
    Sectional Control Valves
    Water Storage Tanks
    Fire Pumps – Diesel Engines and Electric Motors

    EDUCATION:

    Must have at least High school diploma, Technical or Vocational Course graduate is required Knowledge of basic electronics/electricity is a plus

    EXPERIENCE:

    Must have at least one (1) years’ experience in Fire Protection or two years electronics/electricity.

    Basic terms of the job offer.

    Assignment Duration: 12 months. Renewal subject to performance and project status.
    Base Monthly Salary: 48 hours per week minimum work requirement: $510.00 (based on 48 hr. work week requirement)
    Working schedule: 48 hours per week (8 hours per day/6 days a week)
    Payroll period: Monthly. Amount give take home.
    Overtime: Work more than 8 hours per day or work performed on a rest day and/or holiday,

    will be paid as overtime at the base salary rate.

    Accommodations: Housing, transportation, meals in-country, and laundry facilities are provided
    Sick Leave: Employee will accrue 2.67 hours of sick leave for each full month of service, beginning with the completion of the first full month of Foreign Service employment.
    Annual leave Up to 21 days paid at the end of each 12-month contract.
    Travel will be provided by the employer to the employee’s home country.
    Project Holidays: 10 paid holidays. New Year’s Day, Martin Luther King Jr.’s Birthday, President’s Day, Philippine Independence Day, USA Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day

    Other requirements

    Your Passport must be valid for at least 12 months, with at least 6 total blank visa pages remaining.
    Your driver’s license must be valid for at least 6 months (unless processing for a CDL-required position, which will require 12 months remaining).
    Updated covid vaccination certificate
    Medical exam report at a date to be advised.

    Apply via :

    talcl.com

  • Human Resource Associate

    Human Resource Associate

    Our client a human resource and management consultancy based in Nairobi is looking for an HR associate.
    Office location:  Nairobi Head office
    DUTIES AND RESPONSIBILITIES

    Developing and sustaining solid relationships with clients.
    Attending customer queries from the existing client portfolio.
    Be actively involved in recruitment by preparing job descriptions, posting ads, and managing the selection process.
    Carry out Reference and Background checks for Successful Candidates.
    Develop training and development programs.
    Support the management of disciplinary and grievance issues.
    Provide guidance on HR policies and procedures.
    Aligning staff to business objectives.
    Ensuring meticulous implementation of payroll and benefits administration.
    Communicating with staff about issues affecting their performance.
    Ensuring accurate and proper record-keeping of employee information physically in file, in electronic and digital format.
    Collaborate with other team member while creating customer solutions.
    Any other HR duties as may be assigned by the supervisor.

    Skills and Qualifications

    1-2 years working experience as a Human Resource Associate.
    Knowledge of employment legislation.
    Degree/advanced diploma in human resources management.
    Excellent communication skills.
    Problem-solving skills.
    Excellent interpersonal skills.
    Meticulous attention to details.

    This job has expired or closed. Application is no longer allowed

    Apply via :