Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Service Desk Analyst Client Service Manager

    Service Desk Analyst Client Service Manager

    JOB PURPOSE
    IT Service Desk function acts as a single point of contact between IT department and the business units for all incidents, service requests, change notifications and any other necessary communications.
    The Service Desk Analyst will report to the Client Services Manager – IT, and will work closely with other members of the IT department to support all end users (Head Office Staff and branch users).
    KEY RESPONSIBILITIES

    IT Support
    IT Service Management
    IT Communication and Relationship Management
    Risk & Compliance

    IT Support

    Provide first level support for all hardware and software issues logged by users.
    Advise and educate users on appropriate action.
    Follow standard service desk procedures.
    Install and support user applications such as Office 365, Windows Operating system and Sidian Bank Applications.
    Work with IT suppliers as needed.
    Project work that involves first level support for new systems.

    IT Service Management

    Log all service desk interactions and document issue resolution using the ITSM system.
    Identify and effectively prioritize situations requiring urgent attention.
    Consistently monitor the status of all logged incidents and requests and escalate to a higher resolution level when service level agreements are in breach.
    Escalating recurring incidents to Problem Management where the PM team will conduct a root cause analysis and find an ultimate solution to the incident.
    Maintain accurate inventory of all hardware and software resources and parts.
    Escalate incidents/service requests that cannot be resolved.

    IT Communication and Relationship Management

    Acts as a single point of contact between the IT department and the business units for all incidents, service requests, change notifications, and any other necessary communications.
    Issue timely communication and status updates for critical and high incidents.
    Maintain excellent communication with all end users and other members of the technology department.

    Risk & Compliance

    Attend training and maintain knowledge of and comply with all bank policies and procedures including Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules and regulations.
    Participate or undertake Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing bank programs on a regular basis e.g. taking attestations, self-assessment tests, filling in compliance questionnaires as required.
    Comply and not to knowingly participate or assist in any violation of Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules, regulations or internal policies, procedure and guidelines.
    Report suspected money laundering cases to their respective heads of units or to the Money Laundering Reporting Officer as soon as such incidents occur immediately with a clear basis of suspicion.  
    Avoid Misrepresentation and Malicious Reporting – knowingly making a false, fictitious or fraudulent representation e.g. statement, report, document.
    Avoid Tipping Off customers being investigated so as not to knowingly prejudice an investigation by disclosing information.
    Not provide advice or other assistance to individuals who attempt to violate or avoid Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules, regulations or corporate policies.
    Respond to all AML/CFT/CPF queries when requested by the Compliance Unit to allow the bank to comply with the requirements of The Anti-Money Laundering and Combating Financing of Terrorism Amendment Act.
    Co – operate fully with regulators and law enforcement agents and make available required documents and information.

    DECISION MAKING AUTHORITY

    Closure of incidents within SLA and follow up of escalated matters to closure.
    Escalation of recurring incidents to senior management after conducting a RCA.
    Enhancing operation excellence through exemplary quality of service.

    ACADEMIC BACKGROUND

    University degree in Information Technology or Computer Science from a recognized university.

    WORK EXPERIENCE

    A minimum of two (2) years working experience in IT and at least one (1) year of banking experience.
    Knowledge and experience on IT Service Desk practices

    SKILLS & COMPETENCIES

    Able to work under pressure and meet deadlines.
    Attention to details.
    Able to manage priorities and tasks and time efficiently and demonstrate proactive approach to daily tasks.
    Good communication skills.

    PROFESSIONAL CERTIFICATION REQUIRED

    Preferably ITIL Foundation certified

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Relationship Manager – Unit Linked

    Relationship Manager – Unit Linked

    Role Purpose
    The role holder is responsible for driving business growth i.e., within the Unit Linked products, identifying new opportunities, and fostering client relationships. This role focuses on expanding the organization’s market presence, increasing revenue, and achieving business development targets in full compliance with the laid down procedures and guidelines as set out in the operations manuals. The role holder also plays a crucial role in managing relationships with Intermediaries (Bank partners, Brokers and Agents).
    Main Responsibilities
    Strategy

    Implement the strategic business development plan to expand the organization’s market presence within the unit linked products sector.
    Identify and evaluate new business opportunities, including potential partnerships, mergers, or acquisitions to enhance the organization’s capabilities and market positioning.
    Conduct market analysis and stay updated on industry trends, competitor activities, and regulatory changes to identify strategic opportunities and potential risks.
    Monitor industry developments, regulatory changes, and emerging trends affecting retail pensions.
    Provide insights and recommendations to senior management on product development, pricingstrategies, and market positioning.

    Operational
    Marketing & Branding:

    Prepare and disseminate materials essential to facilitate onboarding of clients.
    Implement training of bank employees.
    Promote the Jubilee Life brand to ensure it is top of mind to intermediaries.

    Client Acquisition and Relationship Management:

    Identify and engage potential unit linked product clients.
    Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
    Conduct client presentations, negotiations, and proposal development to secure new business opportunities.
    Collaborate with internal stakeholders to ensure seamless onboarding of new clients and effective handover to the account management team.

    Business Growth and Revenue Generation:

    Develop and implement strategies to achieve business development targets and revenue growth.
    Identify cross-selling and upselling opportunities within existing client portfolios.
    Collaborate with product development teams to identify and develop new offerings that align with client needs.
    Monitor sales performance, track progress against targets, and provide regular reports to management.

    Relationship Management with Intermediaries and Partners:

    Develop and maintain relationships with intermediaries, brokers, and strategic partners.
    Collaborate with intermediaries to identify joint business opportunities and develop mutually beneficial partnerships.
    Provide training, support, and marketing materials to intermediaries to promote the organization’s unit linked products and services.

    Proposal Development and Contract Negotiation:

    Prepare and present compelling proposals and business cases to potential clients.
    Negotiate terms and conditions, pricing, and contractual agreements to secure new business.
    Collaborate with legal and compliance teams to ensure contracts adhere to regulatory requirements and internal policies.

    Corporate Governance

    Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects.
    Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
    Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
    Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
    Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.

    Leadership & Culture

    Fostering a corporate culture that promotes ethical practices and good retail citizenship while maintaining a conducive work environment.
    Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
    Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives

    Key Competencies

    Customer Service: Ability to provide excellent service and resolve customer inquiries and complaints.
    Communication: Strong verbal and written communication skills to interact with customers and agents effectively.
    Problem-solving: Aptitude for identifying and resolving customer issues by providing suitable solutions.
    Active Listening: Ability to listen attentively to customers and understand their needs.
    Adaptability: Flexibility to handle various customer situations and adapt to changing priorities.

    Qualifications

    Bachelor’s degree in Insurance, Finance, Business or any other related course.
    Diploma in Insurance will be an added advantage.

    Relevant Experience

    Minimum 1-2 years’ experience in a similar role.
    Experience in effectively resolving customer inquiries and complaints.
    Familiarity with insurance or financial products and services is advantageous.

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number (Job Ref. No: JLIL191) and Position by 10th December 2023. Only shortlisted candidates will be contacted.

    Apply via :

    Recruitment@jubileekenya.com

  • Accountant – Financial Reporting & Revenue Assurance

    Accountant – Financial Reporting & Revenue Assurance

    Job Description

    Reporting and Financial Accounting, preparation of monthly, quarterly, and annual financial & regulatory reports and Revenue assurance reviews.

    Key measurable goals

    Regulatory reporting accuracy and reporting. Computation of Loan loss provision under IFRS-9 standard. Financial reporting accuracy and reporting System related reviews and integrations General ledger maintenance including reconciliations-systems data Tax reconciliation, assessment, and Payments.

    Revenue assurance

    Daily completion of revenue Assurance Process as per the Bank policy and Revenue assurance Checklist.
    Daily T24 General Ledger integration to D365 financial reporting system.
     Insights into Bank Revenue and improvements
     Raising Internal control Issues in bank revenue management
     Continuous Monitoring of Bank Revenue
     Revenue data analysis for error and fraud detection
     Revenue leakage root cause Analysis
     Application of data analytics in bank revenue assurance

    Key responsibilities
    Regulatory Reporting- CBK

    Preparation and submission of all regulatory reports
    Liquidity Returns
    Monthly & quarterly returns (BSM, Liquidity, Provisioning).
    Annual audited returns.
    Any other ad hoc CBK reports

    Financial Reporting.

    Preparation of periodic business performance reports
    Monthly financial statements (Income Statement, Balance Sheet, etc).
    monthly branch & regional reports. Group (Old Mutual) reports.
    Business segments performance.
    Preparation of Board, EXCO/monthly business performance presentations.
    Support in facilitation of internal & External Audit as per the agreed timelines.
    Assist in the computation of IFRS-16 Lease entries

    IFRS-9 Model.

    Calculation of the Bank’s loan loss provisions and Non-banking impairments in line with IFRS 9 requirements 
    Assist in ensuring smooth running of the IFRS9 Operating Model and Governance process. 
    Assist in ensuring the IFRS9 Operating Model is reviewed and improved on a continuous manner 

    Taxation

    Assist in computations of monthly tax obligations (Withholding tax, Excise duty & corporate tax etc.)
    Filing of tax returns.
    Perform quarterly tax health check.

    Revenue Assurance

    Revenue assurance self-assessments/audits.
    General ledger reviews and mapping of T24 to D365
    Daily checks of incomes and Expenses accruals
    T24 integrations.
    New products set up in Business systems.
    Revenue optimization initiatives implementation
    Daily & Monthly checks of interest rates, fees and charges to ensure they are captured correctly.
    Ensuring compliance to revenue assurance control measures.
    Review of any possible revenue leakage/Exposure and advise the management
    Revenue Data Analysis for Error and Fraud Detection
    Revenue Leakage Root Cause Analysis
    Application of Data analytics in Bank Revenue Assurance
    Recovering Revenue Leakages
    Review of Digi cash Transaction
    Review of Digi Loan Listing and recovery of Charges
    Follow up and closure of revenue Gaps/Leakages
    Checking Revenue against product Facts with an update on MEMOS shared on change of product.

    Finance Controls

    Completion Balance sheet substantiation
    Adherence to DCT controls
    Financial Analytic Reviews
    Proper reconciliation of assigned GL accounts.

    Others

    Support in both external and internal Audits and Regulatory inspections
    Assist of preparation of Ad-hoc or special purpose management reports
    Management of UAP Loan interest and Repayments
    Daily Liquidity Report
    T24 data reviews against interfaced systems
    Daily monitoring of the T24 GL imbalances and processing of corrections
    Branch Support on manual computations from client’s queries
    Processing of Loan waivers
    Review of EDC payments.

    Supervision and Relationships
    Staff Reporting Directly to the Job Holder

    None

    Relationships

    Senior Accountant/Accountants – Finance Operations & Treasury.
    Manager Business Information & Innovation.

    Education

    Degree in Business related Studies and/or
    CPA (K) /ACC
    CFA/CPAK

    Knowledge and Skills

    Financial Management
    Reporting writing skills
    Proficiency in Information and computer applications and packages
    Leadership Skills

    Experience

    At least 2 years working experience in banking/ financial institution or 1 year as an Assistant Accountant in Financial Reporting.
    Budget and financial planning.

    Personal Attributes

    Demonstrate management abilities.
    Analytical
    Confident
    Integrity
    Diligent
    Attention to detail.
    Accuracy
    Reliability and Speed

    Physical demands

    None

    Skills

    Analytical Thinking, Banking, External Audit, Financial Accounting, Financial Analysis and Reporting, Financial Management, Financial Management Reporting, Financial Statements, General Ledger (GL), Income Statements, International Financial Reporting Standards (IFRS), Management Reporting, Reconciliations, Regulatory Reporting

    Education

    Bachelor Of Business: Accounting Finance (Required)

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Assistant, Human Resources

    Assistant, Human Resources

    OVERALL JOB PURPOSE

    The Assistant, HR is responsible for assisting the Human Resource & Talent Management Pillar in its administrative functions. Some of these functions include and are not limited to, recruitment support, internal HR communications, HRIS- data management, HR operations administrative support, EDI implementation support, HR procurement support, orientation & onboarding support, HR benefits administration.
    This role will ensure that all the procedures and routines that are necessary for effective people management are carried out on time and to standard. He/she will support colleagues in the HR pillar, pillar heads, collaborating. The role would therefore suit a capable entry level candidate who is keen to learn. An ability to work hard and turn theory into practice in support of a busy organisation is essential.

    KEY RESPONSIBILITIES AND ROLE REQUIREMENTS
    Recruitment & On-Boarding
    Coordinate recruitments according to good practice, aiming to attract and recruit candidates who go on to give a good performance in the role:

    Prepare and dispatch interview packs containing job description, conflict of interest/confidentiality form, candidate resumes, interview assessment forms, interview schedules, candidate regrets and coordinates HR appointments with the Sr Manager, Talent.
    Maintains professional and timely written/oral communication with all stakeholders in the recruitment process including job applicants, candidates, hiring manager, the interview panel, external recruiter, and candidate’s referees.
    Orientation and induction focal person; Welcomes new employees, provides new hire orientation, information to new employee’s members on their employment conditions and entitlements, including on-entry briefings, work with the pillar representative, buddy, and HR teams, facilitate orientation sessions as needed and file orientation documents/reports as espoused in the e-orientation, orientation, and onboarding plans.
    In coordination with the HR team, run all internal employee related satisfaction / pulse surveys and hand over to the HR team to implement corrective action.
    Ensure confidentiality while maintaining HR records according to physical/electronic filing systems (including non-personnel) files, SharePoint HR pages and People folder.
    Track and compile the relevant schedules, receiving and filing employee related forms/documents, performing the functions of absence monitoring and recording; Advise staff on their leave entitlements.
    Maintains employee information by entering and updating employment and status-change data in HRIS. Offboards relevant data for payroll and related processes.

    HR Operations
     

    Support the pillar’s ERP payment processing and tracking database and ensure it is updated monthly in coordination with Finance and Procurement teams.
    Works with Assistant Manager, HR to manage all Invoices, PAF and any such procurement support.
    Ensures that the HR pillar meets its SLA for payment processing in the ERP, procurement planning and all related workflows.
    Work with the L & D Manager to support all learning requests and ensure that certifications are documented and stored.
    Support in preparation of staff requested correspondences such as introductory letters.
    Keep HR records and ensure they are up to date.
    Provide administrative support in the planning of HR pillar events/workshops.

    HR Admin, Communication & Compliance

    Make entries and manage the data in the HR Information System. Provide routine reports including demography reports, run data analysis and present data for management use.
    Train new users / new hires on the HRIS and carry out routine refreshers in areas of need.
    Ensure HR related data and schedules are submitted in the HRIS, People Folder and SharePoint as scheduled each month. Maintain and update relevant documentation in requisite folders. Zero audit findings for missing / incomplete documents.
    Under the guidance of the Sr Manager, Talent, be responsible for HR internal communications including the Monthly HR Newsletter, Announcements, Organisation Charts, and other such publications.
    Provides secretarial support by entering, formatting, and printing information; organizing work; relaying messages; maintaining equipment and supplies.
    Maintains the pillar minutes, action points and pillar related files arising from all pillar meetings.
    In coordination with the Manager L&D, manage the HR Library.
    Works with the HR & Talent Pillar team to schedule meetings and plan with vendors on their achievement of the Service Level Agreement.
    Support the Assistant Manager, HR, Manager, L&D & Sr. Manager, Talent in fostering of employee learning initiatives; HR operations, talent management and growth, recommending, and enrolling teams into short-term courses that are beneficial to the competency framework.
    Coordinate with HR pillar team and Auditors on any HR documentation required for routine and scheduled compliance and risk activities. Works with the auditors on behalf of the pillar where document submission is required.
    Work with the Assistant Manager, HR to ensure member benefits enrolment, off boarding and verifying benefits claims for accuracy- medical, group life/WIBA and liaise with employees and benefits vendors to action based on the SLA.
    Maintains employee confidence and protects HR operations and processes by keeping HR information confidential.
    Carry out any other duties or special assignments as assigned by the Management.

    PERSON SPECIFICATIONS
    Qualifications and Education

    Degree level with a minimum of 1 years’ experience or Higher Diploma with at least 2 years of experience.
    Either professional membership of Chartered Institute of Personnel & Development or other certificating body OR the degree is in Human Resource Management.
    Excellent written and spoken English.

    Essential Experience, Knowledge, and Skills

    Basic knowledge of best practice in HR Management is essential
    Evidence of ability to apply theory to a real situation logically and ethically
    Good skills in MS Office suite (Outlook, Teams, Word, and Excel)
    As indicated by the competency framework below – high drive for results and an ability to be organised plus outstanding interpersonal skills

    Desirable

    1 years’ work experience in a similar role with a reputable organization
    Experience of working in a multi-cultural environment
    Languages: English

    FSD AFRICA COMPETENCIES
    Competencies describe the key behaviours that drive success in all of FSD Africa’s roles, regardless of technical specialism. They have been derived from systematic research correlating performance with personal attributes. The table below indicates the level of each competency required for this role:

    Level 1: Basic
    Level 2: Foundation
    Level 3: Specialist
    Level 4: Senior Specialist
    Level 5: Leading Expert

    ESSENTIAL FOUNDATIONS

    Commitment & Alignment – Level 1: Basic
    Demonstrates commitment to serving our partners and alignment with the values and vision of FSD Africa
    Change & Challenge – Level 1: Basic
    Has a strong sense of ownership that leads to learning, self-starting, taking initiative, driving change and leading development

    ACHIEVEMENT COMPETENCIES

    Situational Awareness & Thinking – Level 1: Basic
    Thinks clearly and intentionally, analysing information objectively, understanding issues, solving problems, and making decisions
    Drive for results – Level 1: Basic
    Is keenly motivated to achieve goals & act with accountability to deliver quality results

    PEOPLE COMPETENCIES

    Relationships & Collaboration – Level 1: Basic
    Discerns and appreciates the values, viewpoints, or abilities of others; effectively reconciles different interests and displays emotional intelligence
    Communication & Influencing – Level 1: Basic
    Deliberately adjusts behaviour to accommodate others; communicates clearly, confidently, and appropriately to influence others

    KEY RELATIONSHIPS
    Internal Relationships

    Staff Welfare Committee
    Staff Consultative Committee
    Strategic Communications
    EDI Committee
    OSH Committee
    Procurement function
    Finance pillar

    External Relationships

    Benefit Vendors
    Pillar contracted vendors

    FINANCIAL RESPONSIBILITIES

    None

    Apply via :

    fsdafrica.bamboohr.com

  • 1Badge Administrative Assistant & Access Coordinator – USEFMs Only

    1Badge Administrative Assistant & Access Coordinator – USEFMs Only

    Duties

    The incumbent performs clerical and administrative duties as the 1Badge Administrative Assistant and Access Coordinator organically combining the Embassy’s most critical infrastructural components – security and management.
    The incumbent will be responsible for a multitude of RSO administrative items, both classified and unclassified, directly pertaining to ICASS customers’ physical and logical access control needs. He/She will manage the Newcomer and TDY security briefings, coordinating with Management’s Arrivals and Departures Unit to properly identify newcomers, confirming their clearance level, and granting them the appropriate access.

    Qualifications and Evaluations
    Requirements:
    Experience: 

    Minimum two (2) years of office support staff clerical experience, performing duties such as: filing, scanning, receiving telephone calls, problem solving is required. This will include a minimum one (1) year of maintenance and troubleshooting of equipment, including but not limited to office equipment such as computers and printers.

    Education Requirements:

    Completion of high school is required.

    Evaluations:
    LANGUAGE PROFICIENCY: 

    Level 4 – Fluent; written/spoken, including the ability to translate

    EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
    Qualifications:

    All applicants under consideration will be required to pass security certifications.

    Apply via :

    erajobs.state.gov

  • Officer, Finance (Bilingual) – ECHO PPP

    Officer, Finance (Bilingual) – ECHO PPP

    Job Purpose

    The Financial Officer for the ECHO-funded Pilot Programmatic Partnership (PPP) is responsible for providing technical financial support to the currently thirteen African countries (Burkina Faso, Niger, Mali, Cameroon, DRC, Eswatini, Madagascar, Somalia, South Sudan, Chad, Uganda, Zambia, and Congo Brazzaville). Act in conjunction with the Finance coordinator as IFRC focal point for PPP in these 13 countries in providing financial and risk management support specific to the PPP program. This includes reporting, planning, training support, advising and building the capacity of IFRC staff and the National Society in the effective management of the program’s financial resources. The finance officer will as well support in preparation and validation of the program’s budget, income and expenditure, ensuring internal and external financial compliance and reporting, financial monitoring and any type of audit in line with IFRC and donor reporting requirements.

    Job Duties And Responsibilities
    Financial management and controllership:

    Support in the preparation and regional consolidation of the PPP programme budgets in the regional level.
    Oversee the PPP programme budget revision process in the region with the respective EU NS, HNS and IFRC country office.
    Provide expertise and proactive support to the PPP grant Manager on all financial management matters, including the financial management of the global PPP grant, in the African regional level.
    Support in Monitoring PPP programme financial management performance. Review expenditure bookings to ensure in line with the approved budget.
    Any other duties assigned by the line manager within the scope of work.

    Risk Management And Internal Control Environment

    Support IFRC financial management policies, processes, and procedures in the African region with the respective EU NS, HNS and IFRC Country Cluster Delegations
    Review and comment on contracts, agreements, including funding partnerships in the region with the respective EU NS, HNS and IFRC Country Cluster Delegation.
    Any other duties assigned by the line manager within the scope of work.

    Financial Reporting And Monitoring

    Support in preparation of ECHO funded PPP programme financial management reports for the IFRC internal grant management purposes in the African regional level.
    Support with monitoring and verification exercises, this includes spot checks and calls for willingness to travel.
    Support in the preparation and validation of donor financial reports for ECHO in the African regional level through Regional Finance coordinator.
    Support month end, year end and related audit process, as required.
    Any other duties assigned by the line manager within the scope of work.

    National Society Development

    Support in training on programme financial management matters to various stakeholders, including participating EU National Societies
    Provide technical support to Africa ECHO PPP Finance focal person(S) including through field visits.
    Any other duties assigned by the line manager within the scope of work.

    Programme And Operational Support

    Participate in the PPP programme and related meetings, providing advice on related financial and risk management matters,
    Support in advising to the PPP African Regional Grant Management and team members on strategic and risk management matters, particularly as they pertain to financial matters, as well as donor reporting and compliance.
    Any other duties assigned by the line manager within the scope of work.

    Country Support

    Provide support during the budget revisions, financial reporting and monitoring exercises to all countries and physical travel to all countries where needed.

    Education

    Relevant university degree in Business Administration/Accounting (BAC+4). Required.
    Certification in accounting. Required.

    Experience

    2 years accountancy experience in comparably sized organization (s). Required.
    1 years’ Experience with European Union or Global Fund Grant financial management. Required.
    Solid experience delivering project management support. Required.
    Experienced in working with others to develop and manage clear financial strategies and budgets. Required.
    Experience of writing narrative & financial reports. Required.
    RC/RC experience. Preferred.
    Field experience. Required.

    Knowledge, Skills and Languages

    Advanced skills in computers (Windows, spreadsheets, word-processing, and accounting packages). Required.
    Good understanding of challenges affecting Africa in particular. Required.
    Knowledge and experience of CODA and other Federation financial tools. Preferred.
    Advanced analytical skills and able to capture learning and use it to make improvements in financial programming. Required.
    Ability to multitask and work under pressure Excellent verbal and written skills. Required.
    Experience of and ability to use manual accounting systems. Required.
    Team player, self-motivated and proactive on own initiative to set and achieve goals. Required.
    Drive for change and improvements and ability to deliver strategies in a challenging environment. Required.
    Highly motivated, self-starter able to lead. Required.
    Fluently spoken and written English and French. Required.

    Competencies, Values and Comments

    Core Competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust.
    Values: Respect for diversity; Integrity; Professionalism; Accountability.

    Apply via :

    www.ifrc.org

  • General Storekeeper

    General Storekeeper

    Scope:

    The General Storekeeper shall be responsible of overlooking the day to day activities in the General Stores.

    Responsibilities

    Receive the goods ordered and supplied by the suppliers in a proper laid down procedure.
    To ensure the correctness in the quality, quantity, specifications, condition of the goods received from suppliers.
    To stock the goods received from suppliers properly as to ensure easy access identification, verification, handling, maintenance etc.
    To ensure proper stocking of goods by using appropriate method of care and preservation to avoid any damage and loss.
    To ensure a smooth issue of goods to the various internal department.
    To ensure accurate accounting of the goods received and issued.
    To ensure proper safety measures are taken for the safety of the goods in the store and the staff working in the store.
    Any other responsibility that may be given by the Management. 

     Knowledge and Experience Required 

    Diploma in a business related field (Stores & supplies management)
    Computer Literate
    1-2 years working experience

    KNOWLEDGE, SKILLS & ABILITIES

    Proficiency in inventory management.
    Communication skills
    Interpersonal skills
    Data entry skills

     Interested candidates should submit and address their applications, ENCLOSING A DETAILED CV, AND COVER LETTER ONLY to careers@stfrancishospital.or.ke so as to be received by 30th November 2023. Applicants MUST INDICATE STOREKEEPER on the subject line. Only shortlisted candidates will be contacted.

    Apply via :

    careers@stfrancishospital.or.ke

  • Customer Service Officer – Mombasa Customer Service Officer – Westlands.

    Customer Service Officer – Mombasa Customer Service Officer – Westlands.

    Job Ref. No: JLIL190
    Role Purpose
    The role holder will be responsible for providing excellent customer service, resolving inquiries and complaints, and maintaining customer satisfaction. The role involves being the first point of contact for customers and agents, ensuring prompt and effective resolution of issues, and maintaining accurate customer records.
    Main Responsibilities
    Operational

    Ensure the agency office and infrastructure are well maintained, clean, and presentable.
    Promptly and effectively resolve customer and agent inquiries and complaints within the required turnaround time.
    Interact with clients and agents as the first point of contact, providing assistance and information on products or services.
    Provide detailed product or service information to assist customers and agents in making informed decisions.
    Maintain customer records by accurately updating account information in the system.
    Resolve product or service problems by actively listening to the customer’s complaint, identifying the cause of the problem, explaining the best solution, and ensuring timely resolution.
    Implement strategic initiatives to improve customer satisfaction levels and loyalty.
    Regularly communicate with customers by sending updates, such as arrear notices, lapse notices, renewals, and policy statements, and suggest ways to enhance communication.
    Prepare reports on customer information by collecting and analyzing data to identify trends or areas for improvement.
    Analyze customer and agent complaints and recommend solutions to address underlying issues.
    Communicate changes or adjustments in policies to clients, ensuring clarity and understanding.
    Contribute to the team’s efforts by accomplishing related tasks and supporting colleagues as needed.

    Corporate Governance

    Underwriting Guidelines: Apply underwriting guidelines and policies to determine whether an applicant meets the criteria for coverage.
    Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
    Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
    Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

    Leadership & Culture

    Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
    Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
    Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.

    Key Competencies

    Customer Service: Ability to provide excellent service and resolve customer inquiries and complaints.
    Communication: Strong verbal and written communication skills to interact with customers and agents effectively.
    Problem-solving: Aptitude for identifying and resolving customer issues by providing suitable solutions.
    Active Listening: Ability to listen attentively to customers and understand their needs.
    Adaptability: Flexibility to handle various customer situations and adapt to changing priorities.

    Qualifications

    Bachelor’s degree in Insurance, Finance, Business or any other related course.
    Diploma in Insurance will be an added advantage.

    Relevant Experience

    Minimum 1-2 years’ experience in a similar role.
    Experience in effectively resolving customer inquiries and complaints.
    Familiarity with insurance or financial products and services is advantageous.
     

    go to method of application »

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 29th November 2023. Only shortlisted candidates will be contacted.

    Apply via :

    Recruitment@jubileekenya.com

  • Product Design Teacher Interior and Fashion Design Teacher

    Product Design Teacher Interior and Fashion Design Teacher

    Direct Supervisor: Head of Teaching & Learning
    Contract: Temporary, Renewable  
    Compensation: Dependent on experience

    You join Still I Rise with a clear pathway of growth and promotion. We offer extensive professional development in a wide range of areas as well as full sponsorship of your participation in official IB training workshops. 
    We therefore hire proactive educators who demonstrate genuine care for each child, a hunger to offer them the best, and an infectious passion for the curricular and extracurricular activities they lead. 
    If you are a qualified teacher and this sounds like a challenge which suits you, we warmly invite you to apply!
    KEY RESPONSIBILITIES:

    Plan, deliver and facilitate dynamic, active, and creative Product Design lessons for diverse classes of students aged 10-15. Create enhanced opportunities for real-life applications of concepts using available resources and project based learning.
    Review and monitor the progress of all students and identify their individual learning needs. Differentiate instruction to meet those needs of the students, providing extra support to those students who are below grade level.
    Sensitively and appropriately provide pastoral care to our students from disadvantaged backgrounds. Handle urgent situations with consummate professionalism and in accordance with our Discipline Policy and Safeguarding Policy, utilising the school’s support network as necessary.
    Conduct regular formative and summative assessments, recording and reporting grades and performance.
    Attend and participate in regular professional development activities.
    Help our school excel with your participation and leadership in community engagement, competitions, school trips and other activities.
    Contribute to the development and leadership of our extracurricular programmes.
    Under the supervision of the Head of Teaching and Learning, provide feedback on quality and wellbeing to ensure programmes are designed, implemented, monitored, and evaluated to maximise positive impact on vulnerable children

    ESSENTIAL CRITERIA

    Demonstrate the attributes of the “IB Profile” (https://www.ibo.org/benefits/learner-profile/), in particular ‘risk-takers’, ‘open-minded’ and ‘reflective’;
    Excellent written and oral English 
    Academic or Professional Certificates;
    Completion of CRB/Background check;
    Bachelor’s degree in Design, Product Design, Education or related field or equivalent training and experience;
    At least two years of teaching experience;
    Competent ICT skills;
    Excellent interpersonal, communication and organisational skills;
    Ability to mentor students on a daily basis;
    Resilience in a challenging and changing environment;
    The curiosity and willingness to develop and practise modern teaching techniques;
    Determined team player.

    DESIRABLE CRITERIA 

    Experience teaching low-achieving students
    Experience working with refugee populations
    Experience working with vulnerable people
    Experience in Child Safeguarding and Protection
    Teaching Service Commission (TSC) Number

    go to method of application »

    Candidates are invited to submit their application including their CV, cover letter and TSC Number (if possessed) by emailing: hrnairobi@stillirisengo.org and specifying the subject “INTERIOR & FASHION DESIGN TEACHER ”.  Please kindly note that only shortlisted candidates will be contacted for an interview. Thank you for your interest in Still I Rise.  Diversity and inclusion are a central part of Still I Rise values at the highest level. As such  it is key to our Organisation and staff to show a passion for excellence for bringing about positive change in all the communities we strive to serve. Our commitment to diversity is linked to our mission of providing quality education access to vulnerable youth and children in torn apart and remote areas across the world, which is essential in shaping and creating the organisation, serving all people, respectfully, connected to our scope. We recognise that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success.We strongly encourage interested candidates from diverse backgrounds to submit their applications.

    Apply via :

    hrnairobi@stillirisengo.org