Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Call Centre Agent

    Call Centre Agent

    Call Center Agent

    Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Center Agent. He/she’s main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.

    Location: Nairobi

    Key Responsibilities

    Monitor, anticipate and manage the live operation to ensure a great user experience
    Manage real-time fleet capacity
    Lead the communication with the fleet for ongoing orders
    Give structured and actionable daily feedback to the ops managers
    Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.
    Ensure that quality assurance checks are completed and maintained.
    Assist clients with product selection and pricing to improve transportation routes.
    Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

    Requirements

    Diploma or Bachelor’s or equivalent training and/or least 6 months related experience preferred
     Strong listening and communication skills.
    Previous call center experience is required or at least 1year experience in a similar role.
    Preferably residing along Waiyaki Way.
    You are aligned with our company values and enact them both in your personal and professional life
    Effective English written and communication skills
    Computer proficiency in MS Office, G-docs and call center equipment/software programs
    Organized and logical, willing to adapt quickly to changing policies and procedures.
    Must be able to work as part of a team in a fast-paced and pressured environment, communicating effectively with both colleagues and clients and following verbal and written instructions.
    Must be able to efficiently solve problems relating to dispatch of orders locally

    Applicants who meet the requirements stated above should send their applications and detailed CVswith a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with Call Center Agent on the Subject line- with your location. Candidates MUST indicate their Current and Expected salaries.

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Digital Sales Strategist Financial Advisor – Unit linked Products Team Leader – Digital Sales Strategist

    Digital Sales Strategist Financial Advisor – Unit linked Products Team Leader – Digital Sales Strategist

    Role Purpose

    The job holder will be responsible for converting online leads into sales by calling the customer leads collected through alternative channels and convincing them to purchase retail life solutions, meeting set revenue budgets, and promoting Jubilee retail life and pension products or services. Additionally, the role holder will be responsible for growth of the digital sales portfolio, ensuring seamless customer experiences, and collaborating with stakeholders to achieve strategic objectives.

    Main Responsibilities

    Converting online leads into digital sales by calling the customer leads collected through digital channels and convincing them to purchase retail life solutions and pensions.
    Conduct outbound calls to potential customers to introduce and promote Jubilee retail life and pension products or services.
    Active online lead generation and management to achieve sales.
    Prepare a monthly pipeline that will lead to closure and meeting monthly KPI set revenue budget.
    Drive portfolio growth through digital sales of retail life and pension products.
    Preparing and presenting proposals to new and existing clients using webinars.
    Effective follow up on lead closure of business and end to end process flow for new business set up.
    Participate in Product campaigns and presentations and tackling market related client queries.
    Adhering to compliance, operational procedures, and practice management standards
    Consistently achieving set budgets for digital retail life and pension products.

    Corporate Governance

    Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects.
    Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
    Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
    Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
    Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.

    Key Competencies

    Financial Acumen: Sound understanding of Insurance concepts, retail life and pension products to deliver knowledgeable advice and recommendations to clients.
    Digital Sales and Business Development: Strong ability to close online leads for business growth, promote retail life and pension products.
    Strong understanding of online sales, lead generation and sales cycle
    Adaptability to technological advancements and industry changes.
    Strategic thinking and business acumen for identifying growth opportunities.
    Strong relationship-building and negotiation abilities and stake holder management
    Analytical mindset for data-driven decision-making
    Customer-centric approach, focusing on enhancing customer experiences in retail life and pension products.

    Qualifications

    Bachelor’s degree or Diploma in insurance / Actuarial, Finance, Business, Marketing, or any other related course
    ECOP will be an added advantage.

    Relevant Experience

    Minimum 1 – 2 years’ experience in a similar role
    Proven track record of successfully closing online sales leads and portfolio management.
    Strong ability to build and maintain strong relationships with clients and with partners.
    Experience in Tele sales, ecommerce sales, call center support or digital sales will be an added advantage.
    Demonstrated ability to think strategically and develop actionable plans to achieve business objectives.
     

    go to method of application »

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 23rd February 2024. Only shortlisted candidates will be contacted.

    Apply via :

    Recruitment@jubileekenya.com

  • Physics Resident Teacher (Tatu Boys High School)

    Physics Resident Teacher (Tatu Boys High School)

    ABOUT THE ROLE

    Key responsibilities for the role include: 

    Teaching the subject of specialization i.e. Physics
    Maintain positive, constructive and professional relationships with students, their families and colleagues. 
    Develop lessons plans and partner with the Learning Design Team in reviewing and updating lessons when required/ desired.
    Create a classroom environment that is conducive to learning, is developmentally appropriate to the maturity and interests of the students and maintain an organized and focused learning environment.
    Infuse joy and passion for learning in lessons  so that students are excited  and interested in their academic excellence.  
    Provide necessary accommodations and modifications for the growth and success of all students, both in academic and culture expectations.
    Be accountable for students’ mastery of  content and academic standards.
    Integrate interactive technology into lessons to enhance instructional delivery.
    Set and communicate rigorous and ambitious goals for all students and provide effective student feedback so they internalize them.
    Provide consistent rewards and/or consequences for student behavior and model expected behaviour at all times for students to emulate
    Consistently meet the ambitious goals of a rapidly-growing organization
    Serve as teacher on duty and/or boarding teacher on duty and support school wide programs aimed at behavior interventions.
    Timely capture of students data on academic outcomes and articulation of students progress to NP families and other stakeholders when called upon to do so. 
    Support clubs, societies and other core-curricular enrichments at the school aimed at building all rounded students.
    Serve as home room teachers when called upon to do so 
    Any other duty as assigned by your Manager

    ABOUT YOU

    Skills and Qualifications required:

    You have a TSC certificate
    A Bachelor’s degree in Education and qualified to teach two subjects. The applicant should have attained a minimum grade of C+ in the teaching subjects i.e. Physics
    A minimum of a C+ grade attained in KCSE.
    You have 1-2  years of teaching experience.
    You have good working skills with technology such as Word, Powerpoint and Excel
    You are a great communicator. You are able to provide clear and effective written and verbal communication.
    You are flexible and open to change – you handle uncertainty, complexity and ambiguity well.
    You are a problem solver – you are proactive in identifying issues and address these thoroughly by making an effort to find appropriate solutions.
    You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
    You have a desire to further develop your leadership skills and apply them to transform the lives of African youth.

    Apply via :

    eer.applytojob.com

  • Service Support Administrator

    Service Support Administrator

    KONE East Africa is looking for an energetic and enthusiastic Service Support Administrator to be based in Nairobi, Kenya. The Service Support Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field.
    This is a unique opportunity to join a team of professionals who thrive to drive great customer service in everything that they do. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

    What will you do?

    Support technicians and supervisors in material related requests (PR creation, check availability and follow up on delivery).
    Validation of repair sales leads and any missing information with the help of the maintenance team and/or Technical Helpdesk.
    Manage the repair sales funnel and conduct reviews on targets in sales funnel to make sure we reach our repair business target.
    Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
    Excellent organizational skills – able to perform duties with minimal supervision.
    Strong interpersonal and relationship-building skills both internally and externally
    Previous administrative experience
    Able to provide excellent customer service to customers.
    Good problem-solving skills
    Proficient in Microsoft (Word, Excel, Outlook, Teams) as well as SAP and CRM
    Attention to detail.
    Good communication skills
    Good written and spoken English.

    Are you the one?

    Diploma or higher will be advantageous.
    1 – 2 years of experience in a similar role with strong focus on administration tasks.
    Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
    Excellent organizational skills – able to perform duties with minimal supervision.
    Strong problem-solving, interpersonal, and relationship-building skills both internally and externally.
    Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
    Excellent English language skills both spoken and written.

    Apply via :

    e.wd3.myworkdayjobs.com

  • Innovation & Engagement Coordinator

    Innovation & Engagement Coordinator

    Summary of Role:  

    Provides a range of administrative support services to promote efficient delivery of services for the functional area staff across the Innovation and Engagement Division. Provides additional focused support for the Lighthouse and related surge requests. Maintains high standards of professionalism, efficiency, personal communication, discretion, and independent judgment in coordination and scheduling activities, filing, document preparation, and functional area activities. Manages a wide range of highly sensitive issues under tight deadlines.

    Key Responsibilities:

    Provide Administrative support to Innovation and Engagement broadly and to the Lighthouse specifically: 

    Scheduling Activities: Manages and maintains schedules. Plans and coordinates routine and special events such as weekly/monthly cross-division meetings managing remote work logistics and participation including TEAMS platforms and tools; Arranges Innovation and Engagement special events, trainings, or retreats, as needed including itinerary and agenda development, booking transportation, arranging lodging and meeting accommodations for all functional area staff as needed. Arranges travel for Deputy Chief, I&E including flights, visa applications, lodging and per diem.
    Documentation Preparation: Prepares and edits correspondence, communications, and Power Point presentations. Drafts and formats I&E and Lighthouse communications and reports as needed. Assists with drafting divisional protocols, procedures, and guidance documents.
    Communications: Communicates with appropriate units within I&E, Presidents Offices, and other teams on an ongoing basis. Communicates with the Pathfinder Communication team for any announcements pertaining to the Innovation and Engagement.
    On-boarding Coordination: Processes new hires for the functional area, coordinates and participates in new hire orientation, and completes payroll documentation processing for new hires. Ensures I&E new hires have complete required trainings.
    Project Management and Participation: Leads, manages, or participates in cross-functional project teams. Maintains I&E progress reporting tools and systems, manages calendars and deadlines for team reporting.
    IShare administration manages IShare page set up, development, design, updates, and improvements on behalf of Innovation and Engagement.

    Innovation and Engagement Annual Planning and Budgeting, Annual Performance Reviews:

    Assist during the annual work planning and budgeting process.
    Assist with the annual mandatory training rollout process across I&E
    Provide administrative support to assist with completion of annual performance reviews within I&E

    Required Education and Work Experience:

    Bachelor’s degree in business administration or a related field or a combination of education and work experience that yields the required competencies
    1 –2 years related experience, including experience in administration (internship experience acceptable)
    Organization, Planning, Coordination and Multi-tasking: Advanced organizational and planning skills, project planning and management skills. Proven ability to set priorities, meet deadlines and multi-task with minimal supervision. Proven ability to schedule and coordinate activities.
    Writing and Editing: Ability to compose and edit correspondence, reports and general documentation.
    Filling and Records Maintenance: Ability to file and maintain records.
    Functional Area Systems Expertise: Advanced knowledge of functional area systems.
    Onboarding: Ability to onboard new hires of business unit and process required paperwork.

    Preferred Competence and Work Experience:

    Experience in non-profit organizations
    French or Portuguese language

    Other Information: 

    Technology to be Used:

    Uses cellular and office phone, laptop, or desktop computer.

    Travel Requirements:

    Travel required (10% or less)

    Apply via :

    recruiting.ultipro.com

  • MEAL Assistant Program Manager

    MEAL Assistant Program Manager

    ROLE PURPOSE

    Under the general guidance and direction of the Research and MEAL Specialist; the Monitoring and Evaluation (M&E) Assistant will work as part of the county M&E team responsible for program quality assurance, accountability, documentation, and learning. S/he will be involved in day-to-day implementation of the M & E system sub-county level including data collection, collation, entry, analysis and use for decision-making.

    In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

    KEY AREAS OF ACCOUNTABILITY

    Manage information generated through MEAL activities, such as complaints databases, action tracker.
    Organize field visits to monitor program activities / interventions against Quality Benchmarks/Quality Checklists and produce & share reports with program team as well as management team based on quality and accountability findings. 
    Support program staff to strengthen joint planning and monitoring with stakeholders. 
    Contribute to the quality of program design – reviewing log-frames, results frameworks, project plan, strategic plans, MEAL Plan etc. 
    Ensure that the agreed action plans are followed in timely manner by program team and that the feedback loop is closed.
    Share all information (monitoring reports, CFM databases, preliminary verification reports, case studies etc.) with the support of  Research and MEAL Specialist.
    Share MEAL findings & CFM issues in each monthly meeting 
    Support in roll-out  of USAID Nawiri monitoring and evaluation strategy and tools at the Sub County level.
    Collect program routine monitoring data and follow-up with the program team on data collection and reporting.
    Support roll-out and supervision of data collection through Annual Surveys, Post Distribution Monitoring (PDM) and Quality Inquiry Surveys.
    Timely entry of  monitoring data into mobile and  computer-based data collection systems and working with MIS officers to resolve data quality issues observed.
    Entry of IPTT data on PRIME.
    Support Monitoring and Evaluation activities to ensure that program-based monitoring activities are being performed according to schedule.
    Support in conducting Quarterly data review meetings and Routine Data quality Assurance.
    Support and collaborate with the M&E Officer to provide timely reports and data summaries.
    Assist to maintaining a clear and transparent filing system at the Sub County level office.
    Support the process of testing and adopting relevant technologies for improving the efficiency of the program’s MEL function at the Sub-county level.
    Strengthen Sub-County government M&E and Data Use Platforms including Review Meeting, Data Quality Assurance, Mentoring and Supportive Supervision.
    Other duties as assigned from time to time by supervisor

    Contract Duration: 5 months (with possibility of extension) 

    Work Location: Lokitaung-Turkana

    QUALIFICATIONS AND EXPERIENCE

    Bachelors holder in Social Sciences, Public Health, Development Studies, or Population Studies, or relevant field (with coursework in M&E, research and evaluation methodologies, statistical analysis or organizational development) or similar field of study. 
    At least 1-2 years of program monitoring and evaluation experience 
    Certificate in Monitoring and Evaluation from UoN, AMREF or KIM will be an added advantage
    Proven experience of undertaking evaluations/research with outstanding skills in qualitative and quantitative research and data analysis using relevant software such as STATA or SPSS and ATLAS.ti 
    Minimum of 1-2 years of experience working in INGO’s and or UN Agencies in developmental or in humanitarian programmes, with 6 months to 1 years in field postings, and 1+ years working for an international agency on monitoring, evaluation, and learning.
    Experience working with USAID funded project and familiarity with USAID/FFP M&E guidance and requirement is an added advantage
    Experience of, and commitment to working through systems of community participation and accountability
    Demonstrated strong monitoring and evaluation skills, including planning/participating in evaluations
    Ability to write clear and well-argued assessment and project reports
    Technical expertise in various data analysis software and proven experience using mobile technology for data collection with experience of electronic data collection using tablets or other devices.
    Exceptional analytical and problem-solving skills and experience with statistical/graphical software or spatial software. 
    Proven experience with current technologies, such as web-based data management and analysis tools, digital data collection, mapping, Google applications, data visualization, interactive dashboards, etc
    Ability to work independently and as part of a team
    Strong communication and interpersonal skills, with experience working in multicultural, multi -location, values driven teams

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Software Developer

    Software Developer

    Job Purpose:

    Work within the Partnership and Digital department to identify requirements, design and develop solutions (database design, workflows, user/data interfaces, integrations) and 3 rd line support of business Applications ranging from user analysis, design and development to implementation and maintenance.

    Key responsibilities:

    Champion the development of digital solutions by carrying out business analysis, designing end user testing documents, collaborating with internal and external parties to carry out user testing.
    Work with developers to design algorithms and flowcharts.
    Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications
    Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
    Enhance and create user and system documentation as needed.
    Perform data modelling to analyse and specify data structures within an application system.
    Developing database objects and structures for data storage, retrieval and reporting according to specifications.
    Produce clean, efficient code based on specifications.
    Integrate software components and third-party programs.
    Verify and deploy programs and systems.
    Troubleshoot, debug and upgrade existing software.
    Gather and evaluate user feedback.
    Capturing of business applications information needs and mapping of the same to the software and /or database components.
    Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
    Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business.

    Knowledge, experience and qualifications required:

    Degree in Computer Science or technical-related field.
    Familiarity with Agile development methodologies.
    Certified Solution Developer e.g. Java, Microsoft etc.
    1– 2 years’ experience in applications development, which includes system customization and report designs.
    1+ years development experience with any modern programming tools/Platforms e.g. .NET, Java, Ruby, PHP.
    1+ Years development experience with Spring boot and React or Angular Framework.
    1 years’ experience with RDMS preferably MS SQL Server, Oracle, MySQL, Sybase, and Informix.

    Apply via :

    britam.taleo.net

  • Quality Assurance Analyst

    Quality Assurance Analyst

    Job Ref. No. JLIL204

    Role Purpose

    The role holder will be responsible for developing and executing exploratory and automated tests to ensure product quality. This will entail designing and implementing tests, debugging, and defining corrective actions, reviewing system requirements, and tracking quality assurance metrics (e.g. defect densities and open defect counts.)

    Main Responsibilities
    Strategy:

    Develop and implement quality assurance strategies to enhance the software development lifecycle.
    Collaborate with development teams to integrate quality assurance processes and methodologies into the development process.
    Identify opportunities for process improvement and automation to streamline quality assurance activities.
    Stay abreast of industry best practices and emerging technologies in quality assurance and software testing.

    Operational:

    Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
    Design test plans, scenarios, scripts, or procedures.
    Document software defects, using a bug tracking system, and report defects to software developers.
    Identify, analyze, and document problems with program function, output, online screen, or content.
    Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
    Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
    Document test procedures to ensure replicability and compliance with standards.
    Plan test schedules or strategies in accordance with project scope or delivery dates.
    Conduct software compatibility tests with programs, hardware, operating systems, or network environments.
    Test system modifications to prepare for implementation.
    Monitor bug resolution efforts and track successes.
    Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
    Provide feedback and recommendations to developers on software usability and functionality.
    Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs.
    Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
    Develop or update procedures for capture, investigation, and documentation of product complaints.
    Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.
    Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes.

    Corporate Governance (Regulatory and Compliance):

    Ensure compliance with relevant quality standards, regulations, and industry best practices.
    Participate in quality audits and reviews to assess adherence to quality assurance processes and procedures.
    Contribute to the development and maintenance of quality assurance documentation, including test plans, procedures, and guidelines.

    Key Competencies

    Interpret, build upon, and comply with company quality assurance standards.
    Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions.
    Document quality assurance activities with internal reporting and audits
    Develop improved standards for production and design and create testing protocols for implementation across all service lines.
    Identify training needs and take action to ensure companywide compliance.
    Pursue continuing education in new solutions, technologies, and skills.

    Qualifications

    Bachelor’s degree (or equivalent) in Information Technology, Computer Science, or any other IT relevant field
    Understanding of agile/scrum methodology and how QA functions within it
    Proficiency in one or more programming languages
    Understanding of mobile and web development concepts, microservices and Information Security concepts
    Strong knowledge of Linux and Microsoft Windows
    In-depth understanding of Java, Python, SQL, C++ and XML
    Exceptional attention to detail
    Excellent analytical and problem-solving skills

    Relevant Experience

    1 to 2 years of relevant experience in quality assurance testing methodologies and tools, software development lifecycle, and familiarity with regulatory requirements and compliance standards.

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 15th February 2024

    Apply via :

    Recruitment@jubileekenya.com

  • BRANCH OPERATIONS LEAD Internal Audit Assistant

    BRANCH OPERATIONS LEAD Internal Audit Assistant

    Gross Salary-35k plus variable pay
    Reporting- Immediately

    Are you a dynamic self-driven individual, looking to make an impact in the FMCG industry in inventory management? This is your chance to grow with us, we are looking for Branch Operations Leads whose main roles will be to:Ensure availability of stocks in the assigned branch

    Maintain inventory security, reconciliation and reporting.
    Post ERP invoices at the end of day
    Drive compliance to industry regulations
    Adhere to the set stocking standards policy.
    Ensure proper signoffs for goods issued and returned.
    Adhere to the set OHS standards.

    JOB KNOWLEDGE/ SKILLS/ EXPERIENCE

    Diploma in finance, accounting or any other related course
    KCSE mean grade of C plain with a C (minus in mathematics and English)
    1 year experience in finance department in FMCG
    Experience in warehousing/inventory management will be an added advantage.
    Must have a valid driving license.
    Proficiency in MS Office
    Excellent communication and negotiation skills
    Excellent analytical skills
    High level of honesty, integrity, agility, and attention to detail
    Enthusiastic and a team player
    Has planning and organizational skills.

    go to method of application »

    Interested and qualified candidates should forward their CV to: cvs@execafrica.com using the position as subject of email.

    Apply via :

    cvs@execafrica.com

  • Sales and Marketing Executive

    Sales and Marketing Executive

    Job requirements;

    MUST have a Bachelor’s degree in Marketing.
    1 – 2 years experience in Marketing.
    Experience in panning and marketing training workshops.
    Ability to develop marketing plans and strategies.
    Graphic design skills is a must

    Expected salary : KES 45,000 + commission

    Interested and qualified candidates should forward their CV to: careers@iiea.co.ke using the position as subject of email.

    Apply via :

    careers@iiea.co.ke