Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Case Manager – FAK Instructional Designer (Fixed Term Contract)

    Case Manager – FAK Instructional Designer (Fixed Term Contract)

    Job Summary

    To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:

    Job Description

    Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.
    Escalate All complaints/feedback triggered via calls to respective departments or to the line manager for further action.
    Promote the FAK medical products by offering guidance to the  prospective customers. 
    Respond to the insured customers about benefits inquiries.
    Guide the insured Members about their benefits management, advise about the appropriate service providers and other related member benefit matters. 
    Negotiate costs with service providers for sustainable costs containment.
    Carry out outbound calls and follow ups for the post hospitalized members.
    Handle any other tasks as assigned by the line manager

    Qualifications and Experience

    A bachelor’s degree or diploma in nursing or clinical Medicine and Surgery
    Minimum of 1- 2 years’ experience in a similar role.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Field Sales Agent – Likoni

    Field Sales Agent – Likoni

    Mission Statement for the Role:

    Responsible for delivering the assigned customer growth targets within their specific defined geography within the territory.

    Overall Responsibility:

    Make sales and hit the sale number! Be part of the team aiming to deliver over 100% of the total company sales.

    Key SMART Results for A-Player Success

    Drive attainment of monthly sales targets as per the vintage:

    Month 1: 10 sales
    Month 2: 15 sales
    Month 3: 20 sales 

    Source at least 20 prospective customer visits daily and develop a sales funnel of customers categorized into Freshsales system as below:

    Hot Leads: 20%
    Warm Leads: 30%
    Cold leads: 40%
    Paid customers: 10% 

    Marketing Material Utilization:

    Drive 12 fliers per sale. Must adhere to brand guidelines prescribed by the company which are periodically auditable – Within the First 3 months from joining

    Operational Excellence:

    Attain 100% work attendance record with an absence management that is fully compliant to company policies and procedures
    100% compliance on Freshsales system usage for lead generation, categorization & sales made
    Timely reporting of sales updates at 11am, 3pm and 7pm on a daily basis
    Ensure 100% adherence to the company’s guidelines on financial transactions from customers. No cash transactions – Within the First 3 months from joining

    Department stage of development where this role sits (starting, preparing for scale, scaling, mature)

    Rapid Scale and Growth

    Core energy required for this position (e.g. Sirdar Profile Type)

    Doer / Positive/ Aggressive

    Key Competencies Criticality (H, M, L)

    Excellent Sales Person with a good understanding of the buying and selling process – H
    Tactical, scrappy, relentless energy and focus to exceed targets – H
    Accuracy of forecasting and credible pipeline of sales funnels – H
    Ideally, experience selling consumer durables/FMCG/home internet services/in low-income and informal communities – H
    Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports – H
    Work with marketing team to deliver improvements in brand engagement scores in assigned territory – M
    Ability to work and adhere to rules prescribed by the company. Adhere to CRM tools for inputs and must maintain healthy conversion ratios to exceed expectations – M

    Mandatory Criteria if any with no exceptions to hire

    Must have direct selling experience to end customers, 1-2 years of successful track record of earning incentives.
    Must have successfully achieved monthly, quarterly and yearly sales targets.
    Must have strong sales acumen and high integrity.

    Apply via :

    poainternet.bamboohr.com

  • Software Consultant

    Software Consultant

    About the role:

    The person we want should have graduate degree from a reputed university or advanced diploma certificate in computer science. S/he will have 1-2 years of experience working on implementation of software solutions especially accounting, inventory, and ERP solutions. The person should have gained knowledge and done project work in terms of setting the configuration, writing queries for reports, and presenting reports using different tools.

    Responsibilities:

    Take responsibility to work with senior consultants in various tasks for implementing software solutions.
    Be able to present solutions to potential customers as part of pre-sales activities.
    Be able to communicate with the internal management and the customer on the status of the project and milestones.
    Be flexible and a team player with right attitude to positively contribute to the assignments given.
    Provide post-implementation support to customers for issues raised.

    Candidate requirements:

    A bachelor or equivalent degree or certification in computer science or with special emphasis on business software development. Those who have bachelor or higher degree in accounting but have practical knowledge of working with databases and programming knowledge will also be considered.
    Knowledge of accountancy and financial reporting is important.
    Good communication skills in English.
    Personality traits of problem solving, consistency, focused on the job and analytical skills.

    Apply via :

    www.linkedin.com

  • GBV Associate

    GBV Associate

    POSITION SUMMARY:

    HIAS seeks to recruit a Gender and GBV Associate who will support in implementing a project whose goal is: ‘Improved access to, and uptake of, Sexual and Reproductive Health (SRH) services for Lesbian, Gay, Bisexual. Transgender and Queer (LGBTQ) refugees of reproductive age in Nairobi’. The project seeks to contribute to:

    Improved enabling environment among LGBTQ refugees in Nairobi
    Enhanced capacity of LGBTQ refugees to address their Sexual and Reproductive Health and Rights (SRHR) issues
    Enhanced capacity for LGBTQ community-based organizations (CBOs) to advocate for their SRHR in Nairobi

    ESSENTIAL FUNCTIONS:

    Assist the GBV Officer in organizing for activities under the project; trainings for HIAS Staff, partners, Trainer of Trainers (ToTs) from the LGBTQ refugee and asylum seeker community, LGBTQ-led CBOs and SRHR-focused agencies on SRHR, sexual and gender diversity, Comprehensive Sexuality Education (CSE) and capacity building of the CBOs to advocate for their increased access to SRHR services and information, where applicable
    Identify the most vulnerable sexual and gender minority persons of concern from the refugee community, facilitate individual case management: case assessments/follow-up and referrals and keep track of socio-environmental risks faced by them.
    Implement and monitor merit-based social assistance informed by Social Assessments in individual cases in accordance with HIAS’ Standard Operating Procedures (SOPs), with timely updates to the psychosocial panel.
    Determine beneficiaries’ progress and work on an exit strategy that allows them to earn a livelihood, meet their needs and those of their dependents.
    Assist in coordinating and networking with other LGBTQ local organizations to strengthen GBV service uptake and response.
    In collaboration with other Associates, assist with the design, implementation, and evaluation of programs with partners for protection, medical and psychosocial needs of the LGBTQ refugees.
    Assist in working on monthly budget requests, track projects’ progress and ensure timely activity implementation according to work plan and the projects’ budget.
    Closely work with Community Outreach Workers and Protection Monitors to ensure that needs of vulnerable LGBTQ refugees and asylum seekers are identified and met.
    Implement payment of National Hospital Insurance Fund (NHIF) premiums, provision of cash-based transport allowance to LGBTQ CBOs for access to Sexual and Reproductive Health (SRH) services, provision of personal protective equipment (PPEs) and hygiene packs to the LGBTQ refugee and asylum seeker community
    Liaise with the Community Outreach workers to facilitate access to and referrals for appropriate LGBTQ-friendly medical/health services for the sexual and gender minority refugees and asylum seekers that is inclusive of counselling, HIV testing and administration of Pre-Exposure Prophylaxis (PrEP) and Post Exposure Prophylaxis (PEP)
    Ensure regular updates in the Gender Based Violence Information Management System (GBVIMS)
    Liaise with Community Outreach workers to conduct timely follow up on referrals and support services provided to LGBTQ GBV survivors, ensuring that the survivors receive the assistance recommended, including by other agencies.
    Update client’s information into the data entry sheet and CMS and provide a periodic analysis of the data.
    Prepare periodic reports on client’s progress and prepare a final report of all the activities.
    Assist in developing project proposal, concept notes and sector publications.
    Perform other duties as, and when, required.

    QUALIFICATIONS & REQUIREMENTS:

    The applicant should have either a University Degree in Social Work, Community Development or Gender and Development Studies
    At least 1- 2 years working experience in the field of Social Work.
    Experience in working with NGOs involved in humanitarian work will be an added advantage
    Knowledge in UN Convention on the Refugee Act, Prevention and Responses to Sexual Abuse
    Experience in capacity building including facilitation of diversity and inclusion, community-based training and awareness raising
    Strong interpersonal and communication skills
    Knowledge of Computer Applications
    Ability to work in a demanding and high-pressured environment
    Knowledge of Accountability to Affected Populations is an added advantage
    Knowledge in PSEA and Anti-Fraud.

    Apply via :

    hias.hrmdirect.com

  • Field Sales Agent – Thika Field Sales Agent – Nakuru

    Field Sales Agent – Thika Field Sales Agent – Nakuru

    Mission Statement for the Role:

    Responsible for delivering the assigned customer growth targets within their specific defined geography within the territory.

    Overall Responsibility:

    Make sales and hit the sale number! Be part of the team aiming to deliver over 100% of the total company sales.

    Key SMART Results for A-Player Success

    Drive attainment of monthly sales targets as per the vintage:

    Month 1: 10 sales
    Month 2: 15 sales
    Month 3: 20 sales 

    Source at least 20 prospective customer visits daily and develop a sales funnel of customers categorized into Freshsales system as below:

    Hot Leads: 20%
    Warm Leads: 30%
    Cold leads: 40%
    Paid customers: 10% 

    Marketing Material Utilization:

      Drive 12 fliers per sale. Must adhere to brand guidelines prescribed by the company which are periodically auditable – Within the First 3 months from joining

    Operational Excellence:

    Attain 100% work attendance record with an absence management that is fully compliant to company policies and procedures
    100% compliance on Freshsales system usage for lead generation, categorization & sales made
    Timely reporting of sales updates at 11am, 3pm and 7pm on a daily basis
    Ensure 100% adherence to the company’s guidelines on financial transactions from customers. No cash transactions – Within the First 3 months from joining

    Level of Management Experience required (Mandatory & Nice to Have)

    None

    Department stage of development where this role sits (starting, preparing for scale, scaling, mature)

    Rapid Scale and Growth

    Core energy required for this position (e.g. Sirdar Profile Type)

    Doer / Positive/ Aggressive

    Key Competencies Criticality (H, M, L)

    Excellent Sales Person with a good understanding of the buying and selling process – H
    Tactical, scrappy, relentless energy and focus to exceed targets – H
    Accuracy of forecasting and credible pipeline of sales funnels – H
    Ideally, experience selling consumer durables/FMCG/home internet services/in low-income and informal communities – H
    Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports – H
    Work with marketing team to deliver improvements in brand engagement scores in assigned territory – M
    Ability to work and adhere to rules prescribed by the company. Adhere to CRM tools for inputs and must maintain healthy conversion ratios to exceed expectations – M

    Mandatory Criteria if any with no exceptions to hire

    Must have direct selling experience to end customers, 1-2 years of successful track record of earning incentives.
    Must have successfully achieved monthly, quarterly and yearly sales targets.
    Must have strong sales acumen and high integrity.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Community Facilitator – Financial Inclusion (Two Positions) Project Assistant – Agronomy & Business Development (Two Positions: Field Based)

    Community Facilitator – Financial Inclusion (Two Positions) Project Assistant – Agronomy & Business Development (Two Positions: Field Based)

    Main Responsibilities And Tasks
    Community mobilization and organization

    Lead in community mobilization and entry during project deployment, consulting with the local leaders, consortium partners and agencies implementing similar activities at the project area.
    Develop relationships with community leaders to ensure the smooth implementation of project activities.
    Participate in project participant targeting activities through registration and verification in consultation with local leaders and with overall guidance from the Project Assistant (Supervisor).
    Conduct community awareness raising and sensitization on DCA projects activities.
    Stay informed about the security situation in the project areas and update project coordinator in accordance with the DCA security SoPs.
    Where applicable, support digital learning by helping the project participants access and use digital learning platform – Fabo.

    Technical support to project activities; training and capacity building

    Take up the mentorship and coaching role of project participants in ensuring they complete their business plans and other assignments in the digital platform.
    Identify technical capacity gaps for participants and recommend areas of capacity building.
    Facilitate and provide training for project participants where necessary.
    Conduct awareness /sensitization on VSLA (Village Savings and Loans Associations) activities among community members.
    Support formation, training, and monitoring of VSLAs on weekly, bi- weekly and monthly basis.
    Under the guidance of respective supervisor, assist in conducting entrepreneurship and basic business skill training for targeted women, youth and marginalised groups and key peace actors from the government and community including digital literacy.
    Support in market assessment and identification of focus value chains.
    Mobilise the community in readiness for trainings on value additions, improved storage, hygiene procedures for identified value chains.
    Support in data collection activities.

    Monitoring and reporting

    Conduct regular follow-up visits to VSLAs, and entrepreneurship participants and provide technical assistance in consultation with the Project Assistant.
    Track progress of the savings groups and businesses to ensure targets set in the work plans are achieved.
    Ensure data collection from savings groups and assigned businesses monthly.
    With the guide form Project Assistants, develop weekly/monthly work plans for all activities.
    Prepare and submit monthly progress reports in a prescribed manner and in a timely manner.
    Undertake any other duties as may be assigned by the line manager.

    Qualifications, Skills, and Experience:

    A certificate/diploma in business, entrepreneurship, social work, community development, or any other related field.
    1-2 years’ experience working with local organizations/groups to conduct financial inclusion, entrepreneurship, business skills, or career development training.
    Experience in using adult learning methodologies to deliver training.
    Experience in mobilizing, training, and monitoring of VSLAs.
    Good knowledge of Microsoft Word and Excel.
    Skills in using digital platforms for learning is an added advantage.
    Excellent command of the Ng’aturkana language.
    Good command of English language and Swahili, both oral and written.
    Specific knowledge / experience of the context in Lokichoggio and/or Turkana North is an advantage.
    Excellent facilitation skills.
    Strong teamwork and people skills with the ability to create trust, respect, and interact with people of all backgrounds and diversity.
    Willingness to travel to project sites within respective sub-county for mentorship and coaching sessions.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Internal Audit Assistant

    Internal Audit Assistant

    Key Responsibilities

    Ensure all creditor Invoice payments have support documents. (I.e.) LPO, GRN, Delivery Notes and Approvals
    Ensure all goods supplied are received by GRN and all credit notes for returns are received 3. Check on rejected goods records and returns.
    Perform market audits
    Ensure there is no Double payment of invoices
    Check Validity and approval of Payments
    Ensure support documents are attached for expenses paid 8. Perform Month Ad Hoc Cash counts
    Check ordering of goods for proper procurement procedure
    Check the list of deposits against deposits slips, setoff and withdrawals
    Perform random checks on crates issues and returns posting
    Check cans movements reports for cases of overstays in the Market
    Perform Random stock counts of Cans and crates and compare with Book records for losses
    Perform mpesa checks on reversals banking and postings
    Check the transport payments and other payments for accuracy and completeness.
    Any other duty as directed by the supervisor

    Skill & Experience

    Degree in B.com-Accounting or Finance
    CPA-K certified is an added advantage
    1-2 years in manufacturing /FMCG
    Experience in FMCG or Manufacturing is required.

    If qualified kindly share your CV to vacancies@jantakenya.com by 1 April 2024 indicating on the “Internal Audit Assistant” subject Line.

    Apply via :

    vacancies@jantakenya.com

  • Field Sales Trainee – Kajiado Field Sales Trainee – Nairobi

    Field Sales Trainee – Kajiado Field Sales Trainee – Nairobi

    Mission Statement for the Role:

    Responsible for delivering the assigned customer growth targets within their specific defined geography within the territory.

    Overall Responsibility:

    Make sales and hit the sale number! Be part of the team aiming to deliver over 100% of the total company sales.

    People:

    None

    Area:

    Kajiado Territory: Rongai, Kiserian, Ngong and its environs.

    Key SMART Results for A-Player Success

    Drive attainment of monthly sales targets as per the vintage:

    Month 1: 10 sales
    Month 2: 15 sales
    Month 3: 20 sales

    Source at least 20 prospective customer visits daily and develop a sales funnel of customers categorized into Freshsales system as below:

    Hot Leads: 20%
    Warm Leads: 30%
    Cold leads: 40%
    Paid customers: 10%

    Marketing Material Utilization:

    Drive 12 fliers per sale. Must adhere to brand guidelines prescribed by the company which are periodically auditable – Within the First 3 months from joining

    Operational Excellence:

    Attain 100% work attendance record with an absence management that is fully compliant to company policies and procedures
    100% compliance on Freshsales system usage for lead generation, categorization & sales made
    Timely reporting of sales updates at 11am, 3pm and 7pm on a daily basis
    Ensure 100% adherence to the company’s guidelines on financial transactions from customers. No cash transactions – Within the First 3 months from joining

    Level of Management Experience required (Mandatory & Nice to Have)

    None

    Department stage of development where this role sits (starting, preparing for scale, scaling, mature)

    Rapid Scale and Growth

    Core energy required for this position (e.g. Sirdar Profile Type)

    Doer / Positive/ Aggressive

    Key Competencies Criticality (H, M, L)

    Excellent Sales Person with a good understanding of the buying and selling process – H
    Tactical, scrappy, relentless energy and focus to exceed targets – H
    Accuracy of forecasting and credible pipeline of sales funnels – H
    Ideally, experience selling consumer durables/FMCG/home internet services/in low-income and informal communities – H
    Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports – H
    Work with marketing team to deliver improvements in brand engagement scores in assigned territory – M
    Ability to work and adhere to rules prescribed by the company. Adhere to CRM tools for inputs and must maintain healthy conversion ratios to exceed expectations – M

    Mandatory Criteria if any with no exceptions to hire

    Must have direct selling experience to end customers, 1-2 years of successful track record of earning incentives.
    Must have successfully achieved monthly, quarterly and yearly sales targets.
    Must have strong sales acumen and high integrity.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • IT Services Specialist

    IT Services Specialist

    Job Purpose

    Serena Hotels is seeking to fill the position of IT Services Specialist, based in Kenya. Under the direction of the Country IT Manager, the IT Services Specialist is responsible for the provision of first-line ICT support to fellow Associates and hotel/safari lodge guests, including ensuring the optimum and efficient utilization of IT resources, with minimization of downtime to maximize user output and achieve organizational goals. The scope of work entail all Information, Communication and Technology infrastructure, hardware, and software systems in use by Serena Hotels within the sites under mandate.

    Duties and Responsibilities

     To provide user support in the use of hardware and software, including Guests’ ICT services.
     To ensure the smooth operation of all ICT equipment within scope.
     To ensure data integrity, data security and proper data organization on all user workstations.
     The upkeep, maintenance and security of IT equipment including management of anti-virus software on computer workstations.
     To ensure the availability of comprehensive and updated documentation concerning equipment under scope.
     Troubleshooting of all user hardware and software problems on workstations and peripherals.
     Installation of software on workstations and configuring them to the network as per ICT policy.
     Configuration and deployment of ICT Hardware including Computer Networks devices.
     Assist in the enhancement of ICT Systems and the optimal application of existing systems by helping user departmentsidentify systemsimprovement and enhancement needs.
     Assist to ensure optimum user skills by identifying users training gaps and conducting and coordinating training on user applications.
     Assist in ensuring Data Backup procedures as per ICT policy.
     Work travel on short notice to remote sites to execute ICT technical duties as might be required from time to time.

    Knowledge, Skills & Experience required:

     Bachelor’s degree in Computer Science, Information Technology, or closely related discipline
     1 to 2 years’ experience in a similar position
     Working knowledge of Computer Networks
     Proficiency in Microsoft Office, with excellent knowledge of Microsoft Excel
     Excellent verbal, written and interpersonalskills
     Analytic, Troubleshooting, and Training skills
     Proven leadership skills
     Self-motivated and a good team player
     Ability to work under pressure

    If you believe that you have the required qualifications and experience, please apply in confidence by 2nd April 2024, enclosing a detailed CV, names and addresses of three referees and your telephone contact to itvacancy@serenahotels.com. Only successful applications will be responded to.

    Apply via :

    itvacancy@serenahotels.com