Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Data Engineer

    Data Engineer

    What you will do:

    Develops flexible, maintainable, and reusable Data Engineering solutions using standards, guidelines, best practices, and frameworks with a focus on efficiency and innovation
    Helps solve development problems though good design and practical experience
    Continually looks at ways to improve existing systems, processes, and performance
    Participates in planning and feature/user story analysis by providing feedback and demonstrating an understanding of business needs
    Assists in solving business problems by implementing technical solutions based on solid design principles and best practices
    Contributes to opportunities for departmental & team improvements 
    Documents software, best practices, standards, and frameworks
    Keeps up to date with current and future changes in tools, technology, best practices, and industry standards through training and development opportunities
    Perform other duties as assigned

    What you will need:

    Technical degree preferred or equivalent experience required
    2+ years delivering scalable, secure, and highly available technical data solutions
    1+ years of experience designing and building Data Engineering pipelines with Talend and utilizing SQL knowledge
    Experience in cloud data environments leveraging technologies such as Snowflake is preferred
    Experience with Software Development Lifecycle, preferably Agile
    Ability to communicate effectively including both written and verbal communications
    Ability to collaborate in a team setting and work towards a common goal
    Critical thinking and problem-solving abilities

    Apply via :

    e.com

  • Associate Programme Management Officer Director, Programme Management

    Associate Programme Management Officer Director, Programme Management

    Responsibilities
    Assist in the organization of the sessions of the UN Environment Assembly in liaison with the UN Environment Programme’s Regional Offices and the Secretary of the Governing Bodies:

    Assist in coordinating the organization of the Global Major Groups and Stakeholder Forum; support and facilitate the Regional Consultative Meetings as preparatory meetings to the Global Major Groups and Stakeholder Forum including overview of their administrative and financial arrangements;  Assist in developing the agenda of the Regional Consultative Meetings and Global Major Groups and Stakeholders Forum and ensure a balanced participation to Regional Consultative Meetings and Global Major Groups and Stakeholders Forum (Gender, North-South, Type of Civil Society Organizations);  Disseminate UN Environment Assembly documents on the themes/topics well in advance to Civil Society Organizations Assist in finalizing the Major Groups statements after meetings and disseminate to governments; ensure evaluation of meetings are conducted, reports produced, prepare and disseminate meeting reports. Coordinate and maintain an active accreditation of Major Groups and Stakeholders to UN Environment Assembly to broaden the scope and type of major groups that engage with the UN Environment Programme in liaison with the Secretary,

    Governing Bodies and Regional Offices:  

    Maintain an active accreditation of major groups, including updating and revising of accreditation modalities, suspension policy and reporting; maintain and regularly update the databases of accredited organizations; Evaluate the applications for accreditation and liaise with the Secretary Governing Bodies to complete their file and obtain their accreditation when appropriate;
    Gather information, inter-alia, through liaising with the Regional Offices about Major Groups and Stakeholders in the field of the environment and with particular interests for the UN Environment Programme as a leading agency in the environment field;
    Organize strategic accreditation campaigns taking into account major groups, gender and geographical balance and the subjects to be discussed at the UN Environment Assembly;  Facilitate the engagement of accredited organizations with the UN Environment Programme’s Divisions responsible for preparing technical and scientific background documents for the CPR, for discussion at the UN Environment Assembly; facilitate the engagement of accredited organizations with other Divisions of the UN Environment Programme in the execution of their programme of work; Assist in the development and management of the online accreditation system as well as further tools on the platform to enhance active civil society engagement and exchange.
    Assist the Major Groups Facilitation Committee and ensure its proper functioning; facilitate dialogue between Major Groups and Stakeholders and the UN Environment Programme staff as well as with governments at the UN Environment Assembly. Improve the UN Environment Programme information delivery towards civil society:
    Ensure timely delivery of information to Major Groups and Stakeholders; Coordinate the development and maintenance of the website; assist in coordinating the development and maintenance of data related to civil society.
    Contributes to the collection and analysis of data as well as identification of trends or patterns and provides draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting. Perform other duties as may be assigned.

    Competencies

    PROFESSIONALISM: Knowledge and understanding of civil society issues and their inter-linkages to the environment. Experience in the accreditation process for civil society organizations. Experience with accreditation online systems. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
    TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
    CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

    Education

    Advanced university degree (master’s degree or equivalent) in environmental, political or social sciences or any related field is required. A first-level university degree in combination with two (2) additional years of qualifying experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

    Work Experience

    A minimum of two (2) years of experience at the international level as well as experience working with Civil Society Organizations is required. Work experience in civil society issues and their inter-linkages to the environment is required.
    Experience in working in teams and with civil society organizations, non-governmental organizations as well as with other major groups and stakeholders is required. A minimum of one (1) year or more of experience in data analytics or related area is desirable (none if successful YPP or P-1 with a related degree).

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    Use the link(s) below to apply on company website.  

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  • Housekeeping Supervisor Assistant Housekeeping Manager Bartender

    Housekeeping Supervisor Assistant Housekeeping Manager Bartender

    Job Description

    Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.
    Supervise and coach team members’ performance toward achieving exceptional guest service.
    Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.
    Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.
    Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained.
    Demonstrate Accor core values in all interactions.
    Ensure employees receive the required training and support to effectively perform their roles.
    Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews.
    Assist in the preparation of preventive housekeeping maintenance reports and analyses.
    Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.
    Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
    Participate in hotel committees.
    Strict adherence to all Health & Safety training, guidelines and work practices previous that are established by Accor, local government, international bodies.
    Perform any other duties, tasks, and assignments within your department as required.

    Qualifications

    Hospitality degree
    At least 2 years housekeeping experience in a luxury hotel environment required
    At least 1 year supervisory experience is preferred; basic training skills are required
    Excellent communication and organizational skills
    Ability to work well under pressure
    Experience with Property Manager and Microsoft office suite of programmes is an asset
    Demonstrated strong attention to detail and the ability to meet exacting standards
    Proven ability to focus attention on guest needs, remaining calm and courteous at all times

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    Use the link(s) below to apply on company website.  

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  • GBV Associate

    GBV Associate

    Position Summary
    HIAS seeks to recruit a Gender and GBV Associate who will support in implementing a project whose goal is: ‘Improved access to, and uptake of, Sexual and Reproductive Health (SRH) services for Lesbian, Gay, Bisexual. Transgender and Queer (LGBTQ) refugees of reproductive age in Nairobi’. The project seeks to contribute to:

    Improved enabling environment among LGBTQ refugees in Nairobi
    Enhanced capacity of LGBTQ refugees to address their Sexual and Reproductive Health and Rights (SRHR) issues
    Enhanced capacity for LGBTQ community-based organizations (CBOs) to advocate for their SRHR in Nairobi

    Essential Functions

    Assist the GBV Officer in organizing for activities under the project; trainings for HIAS Staff, partners, Trainer of Trainers (ToTs) from the LGBTQ refugee and asylum seeker community, LGBTQ-led CBOs and SRHR-focused agencies on SRHR, sexual and gender diversity, Comprehensive Sexuality Education (CSE) and capacity building of the CBOs to advocate for their increased access to SRHR services and information, where applicable
    Identify the most vulnerable sexual and gender minority persons of concern from the refugee community, facilitate individual case management: case assessments/follow-up and referrals and keep track of socio-environmental risks faced by them.
    Implement and monitor merit-based social assistance informed by Social Assessments in individual cases in accordance with HIAS’ Standard Operating Procedures (SOPs), with timely updates to the psychosocial panel.
    Determine beneficiaries’ progress and work on an exit strategy that allows them to earn a livelihood, meet their needs and those of their dependents.
    Assist in coordinating and networking with other LGBTQ local organizations to strengthen GBV service uptake and response.
    In collaboration with other Associates, assist with the design, implementation, and evaluation of programs with partners for protection, medical and psychosocial needs of the LGBTQ refugees.
    Assist in working on monthly budget requests, track projects’ progress and ensure timely activity implementation according to work plan and the projects’ budget.
    Closely work with Community Outreach Workers and Protection Monitors to ensure that needs of vulnerable LGBTQ refugees and asylum seekers are identified and met.
    Implement payment of National Hospital Insurance Fund (NHIF) premiums, provision of cash-based transport allowance to LGBTQ CBOs for access to Sexual and Reproductive Health (SRH) services, provision of personal protective equipment (PPEs) and hygiene packs to the LGBTQ refugee and asylum seeker community
    Liaise with the Community Outreach workers to facilitate access to and referrals for appropriate LGBTQ-friendly medical/health services for the sexual and gender minority refugees and asylum seekers that is inclusive of counselling, HIV testing and administration of Pre-Exposure Prophylaxis (PrEP) and Post Exposure Prophylaxis (PEP)
    Ensure regular updates in the Gender Based Violence Information Management System (GBVIMS)
    Liaise with Community Outreach workers to conduct timely follow up on referrals and support services provided to LGBTQ GBV survivors, ensuring that the survivors receive the assistance recommended, including by other agencies.
    Update client’s information into the data entry sheet and CMS and provide a periodic analysis of the data.
    Prepare periodic reports on client’s progress and prepare a final report of all the activities.
    Assist in developing project proposal, concept notes and sector publications.
    Perform other duties as, and when, required.

    QUALIFICATIONS & REQUIREMENTS:

    The applicant should have either a University Degree in Social Work, Community Development or Gender and Development Studies
    At least 1- 2 years working experience in the field of Social Work.
    Experience in working with NGOs involved in humanitarian work will be an added advantage
    Knowledge in UN Convention on the Refugee Act, Prevention and Responses to Sexual Abuse
    Experience in capacity building including facilitation of diversity and inclusion, community-based training and awareness raising
    Strong interpersonal and communication skills
    Knowledge of Computer Applications
    Ability to work in a demanding and high-pressured environment
    Knowledge of Accountability to Affected Populations is an added advantage
    Knowledge in PSEA and Anti-Fraud.

    Apply via :

    hias.hrmdirect.com

  • Software Consultant

    Software Consultant

    About the role:

    The person we want should have graduate degree from a reputed university or advanced diploma certificate in computer science. S/he will have 1-2 years of experience working on implementation of software solutions especially accounting, inventory, and ERP solutions. The person should have gained knowledge and done project work in terms of setting the configuration, writing queries for reports, and presenting reports using different tools.

    Responsibilities:

    Take responsibility to work with senior consultants in various tasks for implementing software solutions.
    Be able to present solutions to potential customers as part of pre-sales activities.
    Be able to communicate with the internal management and the customer on the status of the project and milestones.
    Be flexible and a team player with right attitude to positively contribute to the assignments given.
    Provide post-implementation support to customers for issues raised.

    Candidate requirements:

    A bachelor or equivalent degree or certification in computer science or with special emphasis on business software development. Those who have bachelor or higher degree in accounting but have practical knowledge of working with databases and programming knowledge will also be considered.
    Knowledge of accountancy and financial reporting is important.
    Good communication skills in English.
    Personality traits of problem solving, consistency, focused on the job and analytical skills.

    Apply via :

    www.linkedin.com

  • GBV Associate

    GBV Associate

    POSITION SUMMARY:
    HIAS seeks to recruit a Gender and GBV Associate who will support in implementing a project whose goal is: ‘Improved access to, and uptake of, Sexual and Reproductive Health (SRH) services for Lesbian, Gay, Bisexual. Transgender and Queer (LGBTQ) refugees of reproductive age in Nairobi’. The project seeks to contribute to:

    Improved enabling environment among LGBTQ refugees in Nairobi
    Enhanced capacity of LGBTQ refugees to address their Sexual and Reproductive Health and Rights (SRHR) issues
    Enhanced capacity for LGBTQ community-based organizations (CBOs) to advocate for their SRHR in Nairobi

    ESSENTIAL FUNCTIONS:

    Assist the GBV Officer in organizing for activities under the project; trainings for HIAS Staff, partners, Trainer of Trainers (ToTs) from the LGBTQ refugee and asylum seeker community, LGBTQ-led CBOs and SRHR-focused agencies on SRHR, sexual and gender diversity, Comprehensive Sexuality Education (CSE) and capacity building of the CBOs to advocate for their increased access to SRHR services and information, where applicable
    Identify the most vulnerable sexual and gender minority persons of concern from the refugee community, facilitate individual case management: case assessments/follow-up and referrals and keep track of socio-environmental risks faced by them.
    Implement and monitor merit-based social assistance informed by Social Assessments in individual cases in accordance with HIAS’ Standard Operating Procedures (SOPs), with timely updates to the psychosocial panel.
    Determine beneficiaries’ progress and work on an exit strategy that allows them to earn a livelihood, meet their needs and those of their dependents.
    Assist in coordinating and networking with other LGBTQ local organizations to strengthen GBV service uptake and response.
    In collaboration with other Associates, assist with the design, implementation, and evaluation of programs with partners for protection, medical and psychosocial needs of the LGBTQ refugees.
    Assist in working on monthly budget requests, track projects’ progress and ensure timely activity implementation according to work plan and the projects’ budget.
    Closely work with Community Outreach Workers and Protection Monitors to ensure that needs of vulnerable LGBTQ refugees and asylum seekers are identified and met.
    Implement payment of National Hospital Insurance Fund (NHIF) premiums, provision of cash-based transport allowance to LGBTQ CBOs for access to Sexual and Reproductive Health (SRH) services, provision of personal protective equipment (PPEs) and hygiene packs to the LGBTQ refugee and asylum seeker community
    Liaise with the Community Outreach workers to facilitate access to and referrals for appropriate LGBTQ-friendly medical/health services for the sexual and gender minority refugees and asylum seekers that is inclusive of counselling, HIV testing and administration of Pre-Exposure Prophylaxis (PrEP) and Post Exposure Prophylaxis (PEP)
    Ensure regular updates in the Gender Based Violence Information Management System (GBVIMS)
    Liaise with Community Outreach workers to conduct timely follow up on referrals and support services provided to LGBTQ GBV survivors, ensuring that the survivors receive the assistance recommended, including by other agencies.
    Update client’s information into the data entry sheet and CMS and provide a periodic analysis of the data.
    Prepare periodic reports on client’s progress and prepare a final report of all the activities.
    Assist in developing project proposal, concept notes and sector publications.
    Perform other duties as, and when, required.

    QUALIFICATIONS & REQUIREMENTS:

    The applicant should have either a University Degree in Social Work, Community Development or Gender and Development Studies
    At least 1- 2 years working experience in the field of Social Work.
    Experience in working with NGOs involved in humanitarian work will be an added advantage
    Knowledge in UN Convention on the Refugee Act, Prevention and Responses to Sexual Abuse
    Experience in capacity building including facilitation of diversity and inclusion, community-based training and awareness raising
    Strong interpersonal and communication skills
    Knowledge of Computer Applications
    Ability to work in a demanding and high-pressured environment
    Knowledge of Accountability to Affected Populations is an added advantage
    Knowledge in PSEA and Anti-Fraud.

    Apply via :

    hias.hrmdirect.com

  • Case Manager – FAK Instructional Designer (Fixed Term Contract)

    Case Manager – FAK Instructional Designer (Fixed Term Contract)

    Job Summary
    To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:
    Job Description

    Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.
    Escalate All complaints/feedback triggered via calls to respective departments or to the line manager for further action.
    Promote the FAK medical products by offering guidance to the  prospective customers. 
    Respond to the insured customers about benefits inquiries.
    Guide the insured Members about their benefits management, advise about the appropriate service providers and other related member benefit matters. 
    Negotiate costs with service providers for sustainable costs containment.
    Carry out outbound calls and follow ups for the post hospitalized members.
    Handle any other tasks as assigned by the line manager

    Qualifications and Experience

    A bachelor’s degree or diploma in nursing or clinical Medicine and Surgery
    Minimum of 1- 2 years’ experience in a similar role.

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Field Sales Agent – Likoni

    Field Sales Agent – Likoni

    Mission Statement for the Role:
    Responsible for delivering the assigned customer growth targets within their specific defined geography within the territory.
    Overall Responsibility:
    Make sales and hit the sale number! Be part of the team aiming to deliver over 100% of the total company sales.
    Key SMART Results for A-Player Success
    Drive attainment of monthly sales targets as per the vintage:

    Month 1: 10 sales
    Month 2: 15 sales
    Month 3: 20 sales 

    Source at least 20 prospective customer visits daily and develop a sales funnel of customers categorized into Freshsales system as below:

    Hot Leads: 20%
    Warm Leads: 30%
    Cold leads: 40%
    Paid customers: 10% 

    Marketing Material Utilization:

    Drive 12 fliers per sale. Must adhere to brand guidelines prescribed by the company which are periodically auditable – Within the First 3 months from joining

    Operational Excellence:

    Attain 100% work attendance record with an absence management that is fully compliant to company policies and procedures
    100% compliance on Freshsales system usage for lead generation, categorization & sales made
    Timely reporting of sales updates at 11am, 3pm and 7pm on a daily basis
    Ensure 100% adherence to the company’s guidelines on financial transactions from customers. No cash transactions – Within the First 3 months from joining

    Department stage of development where this role sits (starting, preparing for scale, scaling, mature)

    Rapid Scale and Growth

    Core energy required for this position (e.g. Sirdar Profile Type)

    Doer / Positive/ Aggressive

    Key Competencies Criticality (H, M, L)

    Excellent Sales Person with a good understanding of the buying and selling process – H
    Tactical, scrappy, relentless energy and focus to exceed targets – H
    Accuracy of forecasting and credible pipeline of sales funnels – H
    Ideally, experience selling consumer durables/FMCG/home internet services/in low-income and informal communities – H
    Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports – H
    Work with marketing team to deliver improvements in brand engagement scores in assigned territory – M
    Ability to work and adhere to rules prescribed by the company. Adhere to CRM tools for inputs and must maintain healthy conversion ratios to exceed expectations – M

    Mandatory Criteria if any with no exceptions to hire

    Must have direct selling experience to end customers, 1-2 years of successful track record of earning incentives.
    Must have successfully achieved monthly, quarterly and yearly sales targets.
    Must have strong sales acumen and high integrity.

    Apply via :

    poainternet.bamboohr.com

  • Officer, Asset Servicing Head, Investment Banking Administration Assistant

    Officer, Asset Servicing Head, Investment Banking Administration Assistant

    Job Description

    Job Purpose 

    Responsible for actual accurate settlements of all securities (Equities, Fixed Income & Money Market trades) while ensuring that all trade settlements are settled in convention with the market rules and directives and procedures
    Responsible for identifying and processing corporate actions and proxies on behalf of custody clients.
    Responsible for the overall functions of Reconciliation, Portfolio Valuations, Reporting and Billing in convention with the market rules, client directives and procedures
    Responsible for securities and CSD account opening and maintenance

    Key Responsibilities

    Efficient and Effective Delivery in business unit

    Understanding the overall Bank Strategy and how Investor Services Operations fits into the Bank’s strategy.
    Ensure that we meet clients’ requirements, as stipulated in their ‘Service Level agreements’, by maintaining flexibility where necessary, but also taking risks into consideration, at all times.
    Set clearly defined standards based on KRA’s, in conjunction with line Team Leader and continuously monitor, control, and update procedure manuals, Job Descriptions, process flows and Risk Framework.
    Keep abreast of best practices (locally and internationally) and make appropriate recommendations within the production area
    Collaborates with other areas to ensure that best practices and a standard approach is followed.
    Getting the basics right always.
    Providing timely response to all the queries received in order to help meet client expectations.

     Optimise the risk profile in the business units

    Limit potential losses to the bank by ensuring that laid-down processes and procedures are adhered to;
    Reconciling all suspense and operational accounts under the assigned units at required frequencies and that reconciling items are dealt timely and correctly;
    Recovery of revenues in a timely manner for the services rendered.
    Provide relevant, accurate and timely reporting to the management, governance committees and the regulator as and when required.
    Participate in the   periodic review of the Service Level Agreement between business units, Stanbic Bank Custody, Client and related Service providers to ensure that it portrays desired service realities.
    Highlight and discuss errors with Team Leader / Manager and identify problems i.e. lack controls and/or controls not performed.
    Ensure compliance with implemented controls and procedures.
    Eradicate operational losses/claims by complying with procedures to avoid / reduce penalties/ losses or claims to the bank
    Process the transactions as per the approved procedures to avoid   audit findings or operational risks relating the assigned area.

    Change Management and Continuous Improvement

    Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
    Aid in identifying high impact projects/programs/initiatives within the line of business with a view to continuous improvement. 

     Compliance Management

    Ensure that service standards provided for in the Banking Sector Charter are adhered to.
    Adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes identifying any material compliance related breaches and escalating them to line management and the Compliance Office.

    Personal Development

     Meet Overall performance in line with individual and departmental KRA’s
    Identify and drive self-development needs, plans and arrange to attend training. Apply and share knowledge
    Attend and participate in appraisal discussions. Initiate performance discussions on a regular basis and provide continuous feedback to the Team Leader.
    Take on additional Responsibility by making use of every opportunity to gain exposure/visibility.
    Cross-skill within Custody operations to enhance ability to handle multiple tasks / back up roles
    Strive to reach full potential, this will ensure job satisfaction. 
    Take on additional Responsibility by making use of every opportunity to gain exposure/visibility.

    Stakeholder Engagement 

    Builds and maintain credible and value adding relationships with both internal and external stakeholders.

    Qualifications

    Minimum Qualifications

    Type of Qualification: First Degree
    Field of Study: Business Related 

    Other qualifications, certifications or professional memberships

    Understanding of Custodial and investor services.
    Knowledge of the Securities Market and related entities viz., NSE, Central Depository, Transfer Secretaries, etc
    Banking operations experience.

    Experience Required
    Settlements
    Operations

    1-2 years Basic knowledge gained in a bank or securities environment. General payments / settlements experience advantageous. Basic knowledge of operating systems (basic SWIFT) and basic Financial Markets knowledge.

    Additional Information

    Behavioral Competencies:

    Articulating Information
    Checking Details
    Documenting Facts
    Embracing Change
    Examining Information
    Generating Ideas
    Interacting with People
    Managing Tasks
    Meeting Timescales
    Producing Output
    Team Working
    Upholding Standards

    Technical Competencies:

    Client Servicing
    Continuous Improvement
    Manual Deal or Trade Processing
    Product and Services Knowledge
    Query Resolution
    Settlement Process
    Settlement Systems

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Front Desk Representative

    Front Desk Representative

    Job brief

    We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

    The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

    The goal is to make guests and visitors feel comfortable and valued while on our premises.

    Responsibilities

    Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
    Greet and welcome guests
    Answer questions and address complaints
    Answer all incoming calls and redirect them or keep messages
    Receive letters, packages etc. and distribute them
    Prepare outgoing mail by drafting correspondence, securing parcels etc.
    Check, sort and forward emails
    Monitor office supplies and place orders when necessary
    Keep updated records and files
    Monitor office expenses and costs
    Take up other duties as assigned (travel arrangements, schedules etc.)

    Requirements

    Proven experience as front desk representative, agent or relevant position
    Familiarity with office machines (e.g. fax, printer etc.)
    Knowledge of office management and basic bookkeeping
    Proficient in English (oral and written)
    Excellent knowledge of MS Office (especially Excel and Word)
    Strong communication and people skills
    Good organizational and multi-tasking abilities
    Problem-solving skills
    Customer service orientation
    High School diploma; additional qualifications will be a plus

    Apply via :