Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Trade Development Representative

    Trade Development Representative

    Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative.
    Reports to: Area Sales Manager
    Location:  Garissa North , Garissa South and Wajir
    Job purpose
    To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.
    Key Responsibilities

    SSO & Agent Recruitment & Mapping – Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
    Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
    Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
    AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
    Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
    Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

     
    Qualifications- Academic and Professional

    Diploma or Bachelor’s Degree in Business, Marketing or related field

    Experience

    At least 1 year experience in sales and distribution role in an FMCG or Telcos

    Competencies

    Customer focus
    Influencing and negotiation skills
    Networking and building partnerships
    Analytical thinking

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with TDR and region they are interested in working at on the Subject line.

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Technical Trainer Cyber Security

    Technical Trainer Cyber Security

    The ideal candidate has demonstrated experience building software systems, and working well in diverse teams, even in a chaotic environment. The Technical Mentor role provides the mentorship and supervision necessary to ensure that their students have a 5-star experience and achieve strong outcomes.

    What You Have

    2+ years experience working, at least 1+ years experience professional coding in languages used in the classroom and cyber security.
    Bachelor’s degree in a related field
    Lots of patience and empathy, ability to work well with and accommodate the needs of other people
    Strong problem solving abilities to handle complex situations involving many people
    Ability to work with and mentor large, diverse groups of people
    Positive, empathetic, team-player with a systems-mindset
    Ability to multitask and strategically solve diverse problems
    Coding school alumni (preferred)
    Experience teaching, working in education, or program management (preferred)

    What You Will Do

    Lead and coordinate all classroom activities for your class
    Responsibility for class and student success and happiness.
    Weekly 1.1’s with students, including personal check-in and independent project review
    Disciplinary follow-up for all incomplete independent projects
    Disciplinary follow-up for all academic and interpersonal issues
    Fill out and maintain student tracking, come up with plans for success of all students
    Raise red flags early when students are not on track!
    Kick off and run all daily activities, such as: daily standup, peer review hour, etc
    Master TM responsibilities and processes to ensure quality is maintained
    Once TM mastery is achieved, iterate on processes such as classroom structure, curriculum, etc by providing good feedback and insights, doing (very calculated) experiments, and updating documentation
    Personal professional growth: Moringa is part of your professional journey. It is up to you to decide how you want to grow through that journey, and to continuously improve in doing your work using the tools at your disposal.

    Apply via :

    docs.google.com

  • Legal officer

    Legal officer

    About the Position
    Qualifications
    For appointment to this post, a candidate must have:

    Bachelor’s degree of Law (LLB)
    Advocate of the High Court of Kenya
    1-2 years’ Experience

    Skills and Competencies Required

    High Attention to detail
    Good business acumen
    Maintain Confidentiality
    Flexibility
    Excellent Interpersonal skills
    Self-management & Proactive
    Basic Accounting skills

    Key Responsibilities

    Legal Compliance: Ensuring that the company complies with all relevant laws and regulations in its operations, including employment law, environmental regulations, intellectual property law, and industry-specific regulations.
    Risk Management: Identifying and assessing legal risks that the company may face and developing strategies to mitigate those risks. This could involve drafting and reviewing contracts, assessing potential liabilities, and advising on corporate governance matters.
    Contract Management: Drafting, reviewing, and negotiating contracts with customers, suppliers, partners, and other third parties to protect the company’s interests and minimize legal exposure.
    Dispute Resolution: Managing legal disputes and litigation involving the company, which may include negotiating settlements, engaging external counsel, or representing the company in court.
    Corporate Governance: Advising the company’s leadership on matters of corporate governance, including compliance with corporate laws and regulations, board procedures, and ethical standards.
    Intellectual Property Management: Protecting the company’s intellectual property rights through patents, trademarks, copyrights, and trade secrets, as well as enforcing those rights against infringement by third parties.
    Regulatory Affairs: Monitoring changes in laws and regulations that could impact the company’s business operations and advising on compliance strategies.
    Legal Research and Advice: Conducting legal research on various issues relevant to the company’s business activities and providing timely and accurate legal advice to management and other departments.
    Stakeholder engagement: Collaborate with internal stakeholders & external stakeholders.
     

    HOW TO APPLY:
    Interested and qualified persons are requested to make their applications by attaching copies of their certificates and testimonials and send to hr@lancet.co.ke on or before 26th April 2024, by 5.00 pm
    Please note that should you receive no response then consider your application unsuccessful. Cerba Lancet Kenya processes your personal data in order to manage your application. You have rights on your personal data. To learn more, please consult our Privacy Policy.

    Interested and qualified persons are requested to make their applications by attaching copies of their certificates and testimonials and send to hr@lancet.co.ke on or before 26th April 2024, by 5.00 pm.Please note that should you receive no response then consider your application unsuccessful. Cerba Lancet Kenya processes your personal data in order to manage your application. You have rights on your personal data. To learn more, please consult our Privacy Policy. 

    Apply via :

    hr@lancet.co.ke

  • Shop Team Leader

    Shop Team Leader

    SHOP TEAM LEADER
    Our client in the Telecommunications sector seeks to recruit a Shop Team Leader
    Job Purpose
    To market and sell Company products and services to all customers in a professional manner.
    The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.
    Key Responsibilities

    Generate Sales – as per Targets – for Airtime, Acquistions & Devices
    Monitor Telkom’s inventory and consignment stock for accurate balance of inventory movements and physical stock daily
    Manage daily cash float and account for daily sales
    Support and implement the customer experience improvement strategies for increased sales

    Offer technical support to customers especially on configuration of data devices.
    Qualifications- Academic and Professional
    Diploma/Bachelor’s Degree in Business, Marketing or related field
    Experience
    At least 1 year experience in sales
    Technical competencies

    Marketing skills
    Product Knowledge
    Upselling and Cross selling
    Solution Oriented
    Customer relationship management.

    Core competencies

    Customer focus
    Networking and building partnerships
    Influencing and negotiating
    Analytical thinking

    Leadership competencies

    Strategic orientation
    Business Acumen
    Results orientation
    Developing self/others

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with Shop Team Leader on the Subject line.Candidates should indicate location.

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • TKash

    TKash

    Our client in the Telecommunications sector seeks to recruit a Tkash Sales Officer
    Reports to:  Manager, Agency Administration
    Job Purpose
    The main purpose of this role will be:

    Recruitment of T-kash Agency hierarchy from Head Office to sub agents and ensuring activity of both in terms of transactions and float availability in the Territory.
    Merchant recruitment and management in assigned Territory
    Trade development to ensure maximum T-kash visibility in assigned Territory

    Key Responsibilities

    Ensure T-kash Agent Head Offices in assigned Territory are fully trained on product knowledge and engaged in T-kash business.
    Facilitate and ensure product availability in the Territory – T-kash float.
    Ensure sub agents in the assigned Territory are fully trained on product knowledge and engaged in T-kash business.
    Recruitment of Agent HO and sub agents.
    Recruitment of T-kash Merchants in assigned Territory and managing them to ensure that they are active.
    Trade management to ensure T-kash visibility in the Territory.

    Qualifications- Academic and Professional
    Diploma or Bachelor’s Degree in Business or related field
    Experience
    At least 2 years’ experience in a sales role with an advantage to candidates who have experience working with a MNO
    Competencies
    Technical competencies

    Agents and Merchant recruitment and operations
    Business training skills
    Trade management and development

    Core competencies

    Presentation skills – ability to engage with business owners and present a compelling business case for them to invest in T-kash business.
    Team player – ability to work with Mobile Team in the Territory to drive the T-kash agenda.
    Management skills – ability to nurture and reactivate dormant outlets and manage out non-performing outlets.

    Leadership competencies

    Business acumen
    Strategic orientation
    Result orientation
    Developing self/others

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with TKash Sales Officer-Kisumu   on the Subject line.   

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Customer Service Representative ( E- Commerce )  – Nairobi

    Customer Service Representative ( E- Commerce )  – Nairobi

    Job Purpose:
    We’re are seeking for a passionate and dedicated Customer Service Representative to join our team, contributing to the smooth running of our online gift shop on a day-to-day basis.
    You’ll be pivotal in delivering outstanding customer service, overseeing inventory, merchandising products, addressing sales queries, and, maintaining the overall organization and appearance of the store. In addition to these duties, you’ll handle various administrative responsibilities such as stock management, website updates, vendor coordination, and managing our social media platforms.
    Qualifications and Requirements

    Are you on the lookout for rewarding career opportunities in Kenya? 

    Look no further! Here’s a curated list of top job openings across various sectorsAt least a Diploma holder in Communication and Business Related Field.
    Previous experience in a retail or customer service role is preferred.
    Proficiency with inventory management systems and point-of-sale (POS) software
    Proficiency in using digital and social media platforms for business purposes.
    Basic photography skills and familiarity with image editing software are a plus.
    Ability to work flexible hours, including weekends and holidays, as required

    Competencies and Skills

    Exceptional Customer Experience skills
    Outstanding interpersonal skills
    Excellent communication skills
    Strong organizational and multitasking abilities.
    Keen Attention to details and a creative mindset

    Key Responsibilities and Duties

    Customer Service

    Responding to customer inquiries about sales, and providing recommendations on their products.
    Assisting customers in making their purchases.
    Package gifts and ensure they are presented attractively
    Any other Role as assigned.

    Inventory Management

     Receive, inspect, and organize incoming merchandise/products.
    Monitor and restock inventory as required
    Conduct routine inventory checks to ensure accurate records.
     Maintain a clean and organized stockroom.

    Merchandising

    Arrange shelves and displays to enhance visual appeal and effectively showcase products.
    Craft attractive gift sets and hampers
    Capture product images for marketing purposes and maintain a database of high-quality images.
    Keep the website up-to-date with new products, descriptions, and images.

    Vendor Management

    Foster positive relationship with suppliers and vendors.
    Place orders, oversee deliveries, and ensure timely stock replenishment.

    Online Presence Management

    Manage the shop’s social media accounts, create engaging content to attract and retain customers.
     Coordinate relevant promotional activities and campaigns.
    Respond to customer queries and feedback on social platforms promptly and professionally
    Monitor and evaluate social media performance metrics.

    Interested applicants should send their detailed CV and Cover Letter quoting, “Customer Service Representative– E-Commerce” as subject to reach us not later than 25th April 2024 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

    Apply via :

    careers@italgloballtd.com

  • Trade Development Representative – Nakuru

    Trade Development Representative – Nakuru

    Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative.
    Reports to: Area Sales Manager
    Location:  Narok-Total(Naivasha) & South Lake (Naivasha)
    Job purpose
    To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.
    Key Responsibilities

    SSO & Agent Recruitment & Mapping – Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
    Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
    Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
    AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
    Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
    Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

    Qualifications- Academic and Professional

    Diploma or Bachelor’s Degree in Business, Marketing or related field

    Experience

    At least 1 year experience in sales and distribution role in an FMCG or Telcos

    Competencies

    Customer focus
    Influencing and negotiation skills
    Networking and building partnerships
    Analytical thinking

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with TDR on the Subject line.Candidates MUST indicate their preferred location.

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Client Retention Specialist – Freelancing Team

    Client Retention Specialist – Freelancing Team

    Position Overview: Nathan Digital is actively looking for skilled individuals with extensive customer service and retention background to join our Freelancing Team as a Retention Specialist in Nairobi, Kenya. As a member of the Retention Team, you will play a pivotal role in maintaining and enhancing client relationships to ensure long-term satisfaction and loyalty. Your primary responsibility will be to engage with existing clients, understand their needs and concerns, and proactively address any issues to prevent churn. This role provides an excellent opportunity for growth in the customer retention sector and allows you to make valuable contributions to the continued success of our dynamic team.
    Key Responsibilities:

    Conduct Retention Outreach: Engage in proactive outreach to existing clients through various channels such as phone calls, emails, and messaging platforms to address their concerns and ensure their continued satisfaction.
    Resolve Customer Issues: Act as a first point of contact for clients experiencing issues or seeking assistance, providing timely and effective resolution to ensure a positive customer experience and foster client loyalty.
    Build Client Relationships: Develop and nurture strong relationships with clients by understanding their needs, preferences, and concerns, and offering personalized support and solutions to meet their requirements.
    Renewal Management: Manage the renewal process for existing clients, including negotiating contract terms, discussing renewal options, and facilitating the renewal agreement to ensure a seamless transition and continued partnership.
    Proactive Client Engagement: Proactively reach out to clients to offer value-added services, product upgrades, or special promotions, thereby increasing client engagement and retention.
    Client Feedback Collection: Gather feedback from clients regarding their experiences, preferences, and suggestions for improvement, and communicate this information internally to drive continuous enhancement of products and services.
    Collaborative Efforts: Collaborate closely with cross-functional teams such as Renewals, Sales, Accounts, Support and Product Development to align retention strategies with overall business objectives and contribute to the company’s growth and success.
    Stay Informed: Stay updated on industry trends, competitor activities, and best practices in customer retention to continuously enhance knowledge and skills and implement innovative retention strategies.

    Qualifications:

    Prior experience in the Retention Industry, especially in positions involving sales, account management, or customer support, is preferred.
    Proficiency in technical skills and comprehension of services and solutions is highly valued.
    Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive client relationships.
    Proven negotiation and problem-solving skills, with a track record of achieving renewal targets.
    Self-motivated and proactive, with the ability to work independently and manage time effectively.
    Familiarity with CRM software and proficiency in Microsoft Office Suite.
    Bachelor’s degree in Business Administration, or a related field is advantageous.

    This job has expired or closed. Application is no longer allowed

    Apply via :

  • Trade Development Representative – Kericho

    Trade Development Representative – Kericho

    Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative.
    Reports to: Area Sales Manager
    Location:  Kabarak,Kondele, Kapenguria
    Job purpose
    To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.
    Key Responsibilities

    SSO & Agent Recruitment & Mapping – Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
    Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
    Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
    AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
    Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
    Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

    Qualifications- Academic and Professional

    Diploma or Bachelor’s Degree in Business, Marketing or related field

    Experience

    At least 1 year experience in sales and distribution role in an FMCG or Telcos

    Competencies

    Customer focus
    Influencing and negotiation skills
    Networking and building partnerships
    Analytical thinking

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with TDR on the Subject line.Candidates MUST indicate their preferred location

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Customer Service Representative

    Customer Service Representative

    Mission Statement for the Role
    To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.
    Overall Responsibility
    Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis.
    Key Competencies

    Clear, empathetic written and verbal communication skills
    Ability to solve problems on multiple planes
    Attention to detail – troubleshooting and resolution is an observer game- being able to identify and spot problems is a key to success in the role.
    Time management- the ability to resolve specified tasks within the allotted timeline.
    The ability to ask for help – knowing when and how to ask for help internally and with other departments to resolve a customer’s inquiry.
    Ability to remain calm even when the customer is upset. Keeping the tempo of the conversation positive in light of challenges.
    Digital and computer literacy
    Social media competency

    Key SMART Results for A-Player Success

    Poa! Customer Experience is known across Kenya for being able to be reached on any channel the customer needs to reach us; phone, social media, Whats App, email or chat.
    Poa! Customer Experience is known for its empathy, response time and ability to solve customer complaints clearly and efficiently.
    Poa! Customer Experience shift teams are known internally as the teams that collaborate and seek help to resolve the customer inquiries as rapidly as possible.
    Poa! Customer Experience representatives are acknowledged by our users on Social Media as a department that cares about solving their problems.
    Poa! Customer Experience teams follow a unified troubleshooting strategy for delivering consistent and measurable results

    Mandatory Criteria if Any with no exceptions to hire.

    Minimum of 1-2 years experience a in Customer Service environment
    Must have exceptional customer service, telephone etiquette, communication skills and working knowledge of the latest technology

    Apply via :

    poainternet.bamboohr.com