Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Marketing Executive

    Marketing Executive

    Job Summary:
    We are looking for a Marketing Coordinator/Executive with fresh experience.
    The Marketing Coordinator will play a vital role in assisting the marketing team with the planning, execution, and analysis of marketing campaigns and initiatives. This individual will collaborate closely with cross-functional teams to ensure the successful implementation of marketing strategies and contribute to achieving company objectives.
    Key Responsibilities:

    Campaign Support: Assist in the development and execution of marketing campaigns across multiple channels, including digital, social media, email, and traditional advertising.
    Content Creation: Support the creation and optimization of marketing content, including website copy, blog posts, social media posts, and email newsletters.
    Social Media Management: Help manage and grow our social media presence by creating and scheduling posts, monitoring engagement, and analyzing performance metrics.
    Digital Marketing: Assist with digital marketing efforts, including search engine optimization (SEO), search engine marketing (SEM), and email marketing campaigns.
    Marketing Collateral: Coordinate the production of marketing materials, such as brochures, flyers, and promotional items, ensuring brand consistency and quality.
    Event Coordination: Support the planning and execution of marketing events, including trade shows, conferences, and product launches, from logistics to promotional activities.
    Market Research: Conduct market research and competitive analysis to identify trends, insights, and opportunities for marketing initiatives.
    Analytics and Reporting: Assist in tracking and analyzing marketing performance metrics, generating reports, and providing insights to optimize campaign effectiveness.
    Administrative Support: Provide administrative support to the marketing team, including managing calendars, scheduling meetings, and handling correspondence.

    Qualifications:

    Strong understanding of marketing principles and techniques.
    Excellent written and verbal communication skills.
    Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
    Familiarity with social media platforms and digital marketing tools.
    Strong organizational skills with the ability to manage multiple tasks simultaneously.
    Detail-oriented with a commitment to producing high-quality work.
    Ability to work independently as well as collaboratively within a team environment.
    Eagerness to learn and grow in a fast-paced, dynamic environment.

    This job has expired or closed. Application is no longer allowed

    Apply via :

  • Advocacy & External Engagement Intern

    Advocacy & External Engagement Intern

    Job Description:
    The Regional Advocacy and External Engagement Graduate Intern will provide administrative, research, planning, note taking and policy analysis support.  The role is aligned with the East Africa Region and Partnership Strategy, Our Promise 2030, Going Further Than We Imagined. The role will support the achievement of the three Advocacy and External Engagement Outcomes namely: 1) No child is left behind through the 2030 Agenda and the SDGs framework, 2) The Enough campaign to end child hunger and malnutrition, and ending violence against children (EVAC) and 3) Rights of children are prioritized in response to humanitarian crisis.
    MAJOR RESPONSIBILITIES
    Monitor and Report on Field Office Advocacy Progress (Impact)

    Schedule, send the agenda, and take meeting notes for dissemination and filing in Box for Regional Advocacy Forum (quarterly), 9 FO bimonthly (once every two months) calls, External Engagement Meeting, East and Southern Africa Region Joining Forces Alliance (ESAR JFA) Technical Working Group
    Update the EAR, FO, and external partners contact list
    File and organize the EAR Advocacy documents in Box
    Draft the quarterly FO report including people reached, children reached, and policy changes
    Update the key events from 1 October 2024 – 30 September 2025 including people reached and children reached

    Research and Analysis (Influence)

    Draft 4 policy briefs (one per quarter)
    Update the EAR statistics table quarterly

    Networking and External Engagement

    Participate and learn from the monthly or quarterly Working Groups e.g. Regional Protection WG, Regional GBV WG, Inter-Agency (IAWG) Working Group – Advocacy and Communications.

    Administrative Support, Planning, and Reporting

    Prepare the draft budget, agenda, and logistics (flights, accommodation, meals, ground transport, advocacy material, passports, and visas) for WV EAR Advocacy internal and external meetings, workshops, launches, conferences or forums
    Upload the relevant documents on regional WV EAR Advocacy statements, policy briefs, and other documents in different platforms such as WV Central, Relief Web, and Box.

    Amplify Children’s Voices

    Support FOs to track the number of children reached on through Advocacy on an annual basis
    Support FOs to track policy-influencing processes on a monthly basis
    Support FOs to track the number of children participating in Advocacy and External Engagement
    Support FOs on children’s participation in WV EAR Advocacy events in line with child safeguarding principles

    KNOWLEDGE/QUALIFICATIONS FOR THE ROLE
    Required Professional Experience

    1 to 2 years of experience in advocacy, external engagement, campaigns or policy analysis work in developing countries.
    Knowledge of Child Rights including the African Charter on the Rights and Welfare of the Child or the UN Convention on the Rights of the Child.
    Experience planning and organizing workshops or forums for participants in multiple countries.
    Excellent communication (written and oral) and interpersonal skills, particularly in a cross-cultural environment
    Planning and organizational skills and ability to prioritize multiple activities
    Research experience especially in policy and advocacy
    Understanding of humanitarian and fragile contexts.

    Required education, training, license, registration, and certification

    Bachelor’s degree in social sciences, communication, public policy, management or law.
    Training certificate on advocacy, child rights, and policy influence, an added advantage.

    Preferred knowledge and qualifications

    Capabilities – achieving, thinking, self-managing, relational, networking and collaboration and humanitarian diplomacy.

    Apply via :

    .wd1.myworkdayjobs.com

  • Call Centre Agent

    Call Centre Agent

    The overall objective of this role is to follow up on non-performing loan accounts and implement a recovery action plan to achieve timely and maximum loan recovery.
    Reporting to Team Leader, call centre agent will:

    Monitor allocated portfolio of delinquent loans facilities and determine appropriate collections strategy within pre-determined policies, guidelines and regulation.
    Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients.
    Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.
    Resolve and mediate disputes between customers and principals/clients.
    Locate and notify customers on defaulted loan accounts by mail, telephone, or scheduled visits in order to recover payments.
    Prepare approval requests for negotiated settlements and follow up until account is fully settled and the balance paid off.
    Maintain and prepare monthly collections reports, updates and status.
    Initiate demand and reminder letters to all defaulting customers and review all credit accounts for proper documentation and monitoring.
    Initiate the clearance process on cleared debts once you receive payment proof and have the same shared to relevant clients.
    Provide customers with their correct account details e.g. loan balance and account numbers.
    Maintaining data integrity and keep customer details confidential.
    Responding to all customer correspondences via e-mail, telephone and postal mail.

    REQUIRED QUALIFICATIONS AND EXPERIENCE

    Possession of a Diploma in any field from a recognized institution with at least 1-2 years’ experience in Debt Collection/Credit or Sales and Marketing.
    Diploma in either Banking/Credit management background will have an added advantage.
    Demonstrate a clear understanding of recovery processes with sound understanding of debt recovery process and techniques.
    Should have strong analytical power, good problem-solving skills and ability to work under immense pressure.
    Must have ability to translate and apply Credit knowledge to improve positive results in negotiations with clients.
    Excellent written and communication skills and the ability to communicate effectively to individuals and groups of people.

    Interested and qualified candidates should forward their CV to: careers@finleyltd.com using the position as subject of email.

    Apply via :

    careers@finleyltd.com

  • Supplier Support Associate – Inbound (English, French, German)

    Supplier Support Associate – Inbound (English, French, German)

    Position Summary
    The Supplier Support Associate, Inbound will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from suppliers in our client’s supply chains primarily via inbound phone communications but also any other means required.
    Key Requirements and Responsibilities

    Communicate with suppliers specifically through inbound/outbound phone outreach but also through a multi-channel approach including live chats and emails to gather compliance information, assist with compliance requests, and confirm the quality of the documents provided;
    Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
    Handle inbound/outbound calls, live chats, emails from suppliers to help them troubleshoot, and navigate their compliance requests by providing a positive experience;
    Engage with suppliers through inbound & outbound calls, live chats, emails, supplier education, and webinar invites;
    Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
    Work closely with the Program Success team to strategize on the best approach for new customers, client campaigns, and supplier issues
    Validate and ensure Quality Assurance for compliance data provided by our suppliers; 
    Willing to work a schedule that primarily aligns with EST business hours;
    Act as a peer mentor to Supplier Support Agents as required;
    Keep up to date with new regulations and changes in Assent’s products to become an expert in your field;
    Be familiar with corporate security policies and follow the guidance set out by the processes and procedures of Assent.

    Qualifications

    Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups; 
    Bachelor’s Degree/Higher diploma from a recognized learning institution; 
    1-2 years related work experience (eg. call centres, supplier/customer support);
    Solid ability to manage time effectively and juggle multiple priorities at one time;
    Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
    Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;

    Apply via :

    jobs.smartrecruiters.com

  • Customer Service – Reliever (Hospital )

    Customer Service – Reliever (Hospital )

    We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.
    Job Requirements

    Diploma in Front Office & Administration, Hospitality Management or any related course.
    Attained a C or higher in your KCSE.
    Proficient in Microsoft Office.
    Customer Service/ Contact Centre experience:  At least 1 Year would be an added advantage preferably in a busy environment.
    Competencies and Skills Required
    Excellent communication and presentation skills.
    Enthusiasm and Reliability
    Ability to multi-task and work under pressure
    Highly adaptable
    Exceptional interpersonal skills
    Emotionally Intelligent
    Empathetic
    Strong customer centric skills

    Job Duties and Responsibilities.

    Maintaining a positive, empathetic and professional attitude towards clients at all times
    Primary point of contact within the hospital
    Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
    Welcoming, receiving, guiding and directing the patients around the hospital
    Filling and processing of application forms
    Investigate and respond to all customer enquiries promptly.
    Escalate complex queries to the appropriate functional area.
    Carry out customer and product related document processing
    Make customers’ experiences better by ensuring customer satisfaction
    Communicating with customers through various channels.
    Develops and maintains strong relationships with customers by providing support, information, and guidance
    Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
    Answer all incoming calls and redirect them or keep messages.
    Handling patients, referral sources, and administrative department inquires
    Assisting the doctors in booking appointments for the next visit of the patient.
    Entering patient information into a customer information system
    Serving as a backup when other employees are out due to absent staff members
    Any other duties as assigned.

    Interested applicants should send their detailed CVs and cover letters urgently quoting the job title (Customer Service Reliever Hospital) as subject to careers@italgloballtd.com to reach us not later than 15th June 2024. Only the shortlisted candidates will be contacted.

    Apply via :

    careers@italgloballtd.com

  • Independence – GIMS Service Centre – Risk Analyst

    Independence – GIMS Service Centre – Risk Analyst

    This role will be responsible for providing critical support to the Africa member firm and its practitioners in respect of all firm independence related matters through:

    Perform timely and accurate GIMS Reviews
    Perform accurate and timely updates to GIMS users’ and immediate family members’ portfolio information
    Accurate and complete upload of user added holdings and subsequent upload of supporting documentation
    Provide prompt assistance to GIMS users
    Where possible breaches are identified – timeously escalate to appropriate team members
    Assist the Senior Manager with action items on user dashboards.
    Follow-up and escalation of individuals who did not adhere to deadlines

    Key Performance Areas
    Strategic Impact

    Supports the implementation of strategy within area of responsibility by conforming to plans set by the Director of Independence in area of responsibility:

    Systems of quality control processes

    Stay abreast with the latest developments and requirements and ensure that Deloitte Africa practitioners are up to date and informed.

    Independence Subject Matter Expertise

    Perform timely and accurate GIMS Reviews.
    Perform accurate and timely updates to GIMS users’ and immediate family members’ portfolio information.
    Accurate and complete upload of user added holdings and subsequent upload of supporting documentation.
    Provide prompt assistance to GIMS users.
    Where possible breaches are identified – timeously escalate to appropriate team members.
    Assist the Senior Manager with action items on user dashboards.
    Follow-up and escalation of individuals who did not adhere to deadlines.
    Assist with the accurate and timeous enrolments of users to GIMS.

    Development of self and team

    Participates in sessions where learnings identified are taken to the business through e-learnings, in person training, presentations and or firm communication
    Provides assistance to the Manager in ensuring that any Global mandated communications are drafted and shared with the business in line with the QIRR Communication Strategy.

    Qualifications
    Qualifications
    Minimum Experience and Qualifications 

    1-2 years work experience
    Basic understanding of independence aspects affecting the audit environment.
    General knowledge of the applicable regulatory bodies (IESBA/IFAC/SEC/PCAOB etc.)
    General knowledge / understanding of ISIN numbers, Listing Symbols, Collective Investment Funds, Asset Managers, Subsidiaries, Associates, Securities Accounts, Bonds, Structures Products, Notes, Exchange Traded Funds etc. and Corporate Group Structures
    Knowledge of relevant Deloitte Policy Manuals on Independence would be an advantage, (if an internal Deloitte candidate).

    Desired Experience and Qualifications

    A degree in financial management/commercial/business qualification
    2 years’ work experience, ideally within a similar function
    Display a general level of understanding of Deloitte Policy Manual 1420 on Independence, especially relating to Financial Interest and the Global Independence Monitoring System (GIMS) / IESBA Code of Ethics with respect to Financial Interests

    Additional Information
    Behavioural competencies

    Good communication skills, both written and verbal
    Interpersonal and relationship building skills
    Desire to develop self
    Client delivery focus
    Adaptable
    Focus on quality and awareness of risk
    Problem solving ability
    Adaptable, managing change and ambiguity with ease.

    Technical Competencies

    Basic financial knowledge and understanding.
    Experience in drafting professional presentations and reports for review.
    Excellent analysis and report writing skills.
    Proficient in MS Office suite.
    Focus on quality and risk.
    Basic business acumen.

     Your role as a leader

    At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

    Leadership Capabilities

    Living our Purpose – Identifies and embraces our purpose and values and puts these into practice in their professional life.
    Influence – Builds relationships and communicates effectively in order to positively influence peers and other stakeholders.
    Performance drive – Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results.
    Strategic direction – Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities.
    Talent development – Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.

    Apply via :

    jobs.smartrecruiters.com

  • Telemarketing (1 Position, National Office) Digital Officer (1 Position, National Office) Individual Giving Coordinator (1 Position, National Office)

    Telemarketing (1 Position, National Office) Digital Officer (1 Position, National Office) Individual Giving Coordinator (1 Position, National Office)

    Position Summary:

    Reporting to the Head of the Fund of Development and Communications, the Telemarketing Officer supports fundraising efforts by contacting donors and potential donors, securing funding, and following up on leads generated from digital and face-to-face campaigns.

    Key Performance Areas and Main Responsibilities:
    Lead Follow-up:

    Contact current and potential donors to thank them and follow up on their interest.
    Qualify leads and assess their level of interest and commitment.

    Donor Engagement:

    Engage donors in conversations about the organization’s mission and programs.
    Provide information on donation options and fundraising initiatives.

    Lead Management:

    Document donor interactions in Salesforce CRM.
    Ensure accurate and complete donor records.

    Collaboration:

    Collaborate with the Digital Fundraising Officer for seamless lead handovers.
    Provide feedback on lead quality and campaign performance.

    Fundraising:

    Actively solicit donations to meet fundraising targets.
    Tailor appeals to donor preferences and interests.
    Performs other reasonable tasks assigned by the immediate supervisor.

    Formal Qualifications & Experience Requirements

    Diploma in Communications or Business Administration in the Communication field.
    Bachelor’s Degree will be an added advantage in the field of Communications and/or business administration.
    1 – 2 years of verified experience in telemarketing, customer service, or fundraising, preferably in a nonprofit or call center environment
    Strong commitment to teamwork.
    Excellent verbal communication skills, with the ability to engage donors in conversation, build rapport, and inspire support for SOS Children’s Villages Kenya.
    Ability to work independently, and as part of a team, with a positive attitude and willingness to contribute to fundraising success.
    Be flexible and willing to adjust activities and priorities and take on new responsibilities.
    Applies creativity and good judgment in addressing donors.
    Well written and spoken English skills
    Basic computer skills, including familiarity with MS Word, Access, Excel, Outlook, CRM Dynamics systems, and data entry processes.
    Data capturing experience
    Effective time management skills, ability to work under pressure
    Strong listening skills, empathy, and patience to understand donor needs, address concerns, and provide appropriate information and assistance.
     

    go to method of application »

    If you believe your experience, competencies, and qualifications match the job and role specifications described; send a Cover Letter & updated CV in PDF with details of 3 traceable referees one of which must be an immediate former employer to recruitment@soskenya.org addressed to the Human Resource Manager to reach us on or before 14th June 2024

    Apply via :

    recruitment@soskenya.org

  • Field Officer/Survey Associate

    Field Officer/Survey Associate

    Position Overview

    Educate! is seeking a driven, organized, and collaborative Field Officer with outstanding data collection, people management, and communication skills to support data collection and management of evaluation projects in its Kenya office. The Field Officer will be responsible for supervising data collection teams. He/she has direct contact with enumerators across multiple sites and is responsible to provide support to the enumerators as well as the Evaluation team to ensure that the field survey activities are implemented with efficiency. In ten years of operating in East Africa, one of Educate!’s differentiating factors has been our commitment to impact evaluation and learning, and we believe that continuing to invest in research & development is a key component of continued growth and innovation. As Field Officer, you’ll work closely with our Senior Evaluation Associates and Evaluation Specialists, as well as with our programs, design, and innovation teams, to implement our evaluation activities in Kenya.

    The right person for this role will:

    Have at least 1 year of work experience and a bachelor’s degree in a field like economics, M&E, research methods, public policy or a social science.
    Be an ultra-organized and self-motivated planner, capable of keeping multiple balls in the air with limited supervision, and a collaborative team player who can build relationships with a diverse range of stakeholders and engage team members over whom you won’t have direct authority.
    Be fluent in Microsoft Excel and any mobile data collection platform (e.g. surveyCTO, ODK etc.) and bring strong skills in research and large-scale data collection.

    Performance Objectives
    Enumerator management

    Lead and manage teams of enumerators, providing guidance, support, and supervision to ensure the successful implementation of the data collection at hand.
    Maintain a database of enumerators, coordinating recruitment, documenting performance across multiple rounds of data collection and updating the database accordingly
    Manage large qualitative and quantitative data collection, including training and supervising teams of enumerators or Educate! staff

    Field survey planning

    Work with Sr. Evaluation Associate and other team members to prepare various requisitions related to data collection and field team management
    Identify and assess potential risks associated with field data collection and enumerator management. Develop and implement risk mitigation strategies to minimize the impact on product evaluations.

    Survey management

    Oversee and coordinate data collection activities in the field, ensuring that data is collected accurately, consistently, and in accordance with product evaluation requirements.
    Communicate regularly with the Evaluation team and leadership Provide updates on data collection progress, challenges, and achievements.
    Address challenges and unexpected issues that arise during data collection Implement effective solutions to ensure project goals are met.
    Uphold ethical standards in data collection

    Support to Evaluation Associates

    Support the development of survey tools e.g. Focus Group Discussion guides, structured questionnaires, Key Informant Interviews guides, Observation tools etc.
    Support survey programming on mobile data collection platforms e.g. surveyCTO, google forms, Open Data Kit (ODK)
    Support data quality assessment and preliminary analysis as necessary. This is an area that the Field Officer can grow into

    Qualifications

    Bachelor’s degree in economics, statistics, public policy, M&E, or other social science
    Minimum of 1-2 years work experience including internships and fellowships
    Experience working in a similar role is required. This may include experience in field operations, data collection, project management, or related areas.
    Ability to lead and manage a team of enumerators, provide guidance, and ensure the successful execution of field data collection
    Fluent in Excel, PowerPoint, mobile data collection tools e.g. ODK or surveyCTO
    Self-motivated, highly organized, and meticulous with a strong commitment to rigor. Capable of identifying and addressing challenges that may arise during data collection. Skilled in building and maintaining positive relationships with team members, stakeholders, and community members.
    Passionate about working with youth to promote entrepreneurship, adept at thriving in diverse, multicultural environments, proactive and well-organized to meet deadlines, confident, quick to adapt, and open to learning.
    Ability to adapt to changing circumstances and unforeseen challenges, with excellent interpersonal, verbal, and written communication skills in both Swahili and English.
    Willing to travel frequently and/or for significant time periods within product operation sites in Kenya, with up to 25% of time spent outside of the main duty station
    Fits our Five Cultural Tenets (see What is Educate! About? below); Learn more about Educate!’s culture here.

    Terms

    The position will be based in Nairobi with frequent travel within program implementation sites
    Compensation will be competitive and based on experience.
    The position reports to the Evaluation Specialist.
    Shortlisting and interviews will be on a rolling basis with a goal to fill the position as soon as possible.

    Apply via :

    boards.greenhouse.io

  • Accounts Assistant

    Accounts Assistant

    Responsibilities

    Posting of ledger and journal entries on the accounting software
    Bank reconciliation.
    Preparation of all sales invoices, issuance and follow up with outstanding debtors.
    Updating client accounts based on payments received.
    Posting of all supplier invoices and preparation of all due supplier payments.
    Petty cash preparation, approvals & reconciliation.
    Value Added Tax preparation & reconciliation, Withholding Tax, Withholding VAT & Rental Income Tax preparation and filing.
    Maintaining digital and physical financial records.
    Filing of all documents.

    Requirements

    Bachelor’s degree in accounting and finance
    1-2 years of experience in a similar role
    Working knowledge of accounting and financial processes
    Comfortable with accounting software, spreadsheet software and other financial computer application
    Great customer service and interpersonal skills
    Collaboration and teamwork skills
    Project management abilities, including multitasking, prioritization and deadline management.
    Strong organizational and time management skills
    Good math skills
    Keen attention to detail

    Apply via :

    www.crystalrecruitment.co.ke

  • Accounts Assistant IT Administrator

    Accounts Assistant IT Administrator

    Responsibilities

    Posting of ledger and journal entries on the accounting software
    Bank reconciliation.
    Preparation of all sales invoices, issuance and follow up with outstanding debtors.
    Updating client accounts based on payments received.
    Posting of all supplier invoices and preparation of all due supplier payments.
    Petty cash preparation, approvals & reconciliation.
    Value Added Tax preparation & reconciliation, Withholding Tax, Withholding VAT & Rental Income Tax preparation and filing.
    Maintaining digital and physical financial records.
    Filing of all documents.

    Requirements

    Bachelor’s degree in accounting and finance
    1-2 years of experience in a similar role
    Working knowledge of accounting and financial processes
    Comfortable with accounting software, spreadsheet software and other financial computer application
    Great customer service and interpersonal skills
    Collaboration and teamwork skills
    Project management abilities, including multitasking, prioritization and deadline management.
    Strong organizational and time management skills
    Good math skills
    Keen attention to detail

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :