Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Guest Service Kids Party Host FEC Instructor FEC Team Lead

    Guest Service Kids Party Host FEC Instructor FEC Team Lead

    Job Purpose:
    To provide operational support to the team and enhance guest experience by delivering a high level of guest service, providing the right information, and resolving customer complaints.
    Description Performance Indicators

    Greet guest warmly & assist them with the check-in and check-out and any other enquiries they may have.
    Provide exceptional customer service by addressing guest needs, questions, and concerns promptly and professionally.
    Operate point-of-sale systems accurately and efficiently.
    Assist guests with purchasing tickets, season passes, and memberships.
    Verify tickets and manage entry queues to ensure a smooth flow of guests.
    Provide guests with information about the attraction.
    Address and resolve guest complaints or issues in a courteous and effective manner.
    Escalate unresolved issues to the management as necessary.
    Respond to guest emergencies or incidents promptly, ensuring the safety and well-being of all guests.
    Follow protocols and procedures for handling emergencies.
    Gather and report guest feedback to the management team to help improve the services and amenities.
    Mentor new team members and provide support as needed.
    Offer directions and assistance in the facilities.

    Qualifications, Experiences, Skills

    Diploma in Customer service, Sales, Marketing, or a related field..
    1-2 years of proven experience as a party host in a family entertainment center, amusement park, recreation facility, or similar environment is preferred.
    English (Written and Spoken), No Fear of Heights, Able to Work Outdoor.

    go to method of application »

    Qualified and interested applicants who meet the specifications are requested to send their updated CVs to vacancies@amsol.africa by 23rd July 2024.
    Kindly indicate the position applied for in the subject line of the email.
    Applications will be reviewed on a rolling basis and only shortlisted candidates will be contacted.

    Apply via :

    vacancies@amsol.afri

  • QHSE Associate

    QHSE Associate

    About the Role

    The QHSE Associate will support the coordination of Quality, Health, Safety and Environmental activities in Nairobi. You will be responsible for implementing QHSE policies and procedures for our organic waste collection facilities and all Fresh Life operational areas as assigned. The QHSE Associate will work closely with the Operations team to ensure compliance with all relevant regulations and standards, and to promote a culture of safety and environmental stewardship.

    Duties and Responsibilities

    Participate in the assessment, design, implementation and maintenance of process changes required to achieve and maintain standards set by workplace safety and environmental regulatory bodies e.g. DOSH and NEMA.
    Support the development of OHS policies and programs
    Support operational teams to implement workplace organisation (5S). Coach operational team members on 5S and innovative improvements.
    Coordinate all workplace audits, inspections and the collection, analysis, reporting and development of QHSE CAPA across all Fresh Life Operations.
    Coordinate with operational teams to ensure timely resolution of QHSE Corrective and Preventive Actions (CAPA).
    Coordinate execution of QHSE activities relating to fire preparedness, accident & incident preparedness and employee wellness.
    Coordinate QHSE learning and competence across operational teams by designing and facilitating training sessions, safety inductions and toolbox talks.
    Support in leading process diagnostic sessions (RCAs) to identify problems and correct them.
    Maintain and improve QHSE source documents. Maintain all records including general registers, training records, MSDS database, etc.
    Closely collaborate with operational teams on all matters QHSE and ensure their adherence to internal and external standards.
    Coordination of employee preventive healthcare activities such as the implementation of deworming and vaccination sessions.
    Support in the development of work instructions and SOPs for operational processes.
    Support in the implementation, updating, review and auditing of the Company’s QHSE system in line with the prevailing legislation and company directives.
    Conduct risk assessment and enforce preventative measures

    Qualifications

    Bachelor’s degree in Environmental Science or BSc. Occupational Health and Safety, Public Health.
    1 – 2 years of proven experience in Quality, Health, Safety and Environment related work
    NEBOSH diploma/general certificate in Occupational Health and Safety is preferred.
    In-depth knowledge of legislation (OSHA Act 2007, EMCA 2015, WIBA) and other relevant regulations
    Proficiency in MS Office suite especially MS Excel
    Strong report writing and data analysis skills
    Ability to respond to emergencies promptly

    Apply via :

    odoo.saner.gy

  • PHP Developer

    PHP Developer

    Our client – a technology-based company is looking to hire a PHP Developer. The ideal candidate will have a passion for coding and a desire to continuously learn and improve their skills. As a PHP Developer, you will play a crucial role in developing and maintaining our client’s web applications, ensuring they are fast, reliable, and scalable.

    Your Tasks and Responsibilities:

    Develop and maintain web applications using PHP and related technologies.
    Collaborate with cross-functional teams to define, design and ship new features.
    Troubleshoot, test and maintain core product software and databased to ensure strong optimization and functionality.
    Contribute to all phases of the development lifecycle.
    Follow industry best practices and coding standards.
    Develop and deploy new features to facilitate related procedures and tools if necessary.

    Qualifications and Education Requirements

    Bachelor degree in Data Science, Computer Science, Statistics, Mathematics, or a related field.
    1-2 years proven software development experience in PHP
    Demonstrable knowledge of web technologies including HTML, CSS, JavaScript, AJAX, etc.
    Proficiency in Android development.
    Good knowledge of relational databases, version control tools, and developing web services
    Passion for best design and coding practices and a desire to develop new bold ideas
    Strong understanding of data preprocessing, exploratory data analysis, and predictive modelling techniques.
    Excellent creative problem-solving skills and the ability to work in a fast-paced, dynamic environment.
    Strong communication skills, with the ability to translate complex technical findings into actionable business insights.

    Interested candidates who fully meet the above requirements should send their applications along with detailed Curriculum Vitae, indicating the title of the job on the subject to hr@irm.co.ke on or before Friday, 19th July, 2024.Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.

    Apply via :

    hr@irm.co.ke

  • Dsr Insurance Marketing Intern Position Relationship Officer (Thika Branch) Relationship Officer (Rongai Satellite Branch)

    Dsr Insurance Marketing Intern Position Relationship Officer (Thika Branch) Relationship Officer (Rongai Satellite Branch)

    Springboard Capital Ltd is seeking to hire a DSR Marketing Insurance Intern Reporting to Insurance Officer. The main role will be to support the business through marketing and sale of insurance products.

    RESPONSIBILITIES 

    Carry out insurance marketing activities.
    Ensure effective customer service to insurance clients.
    Support in following up for insurance renewals.
    Placement of cover and obtaining insurance confirmations.
    Review of insurance cover confirmation documents for completeness and accuracy. 
    Giving accurate and complete quotation of insurance premiums.
    Ensure maintenance of customer information in both computerized and physical format.
    Ensuring timely payment of insurance premiums.
    Ensure company policies have been effectively communicated to clients.
    Advise clients on insurance related issues.
    Updating Insurance data to the insurance register 
    Preparing insurance memos for premium collection.
    Any other duties may be assigned.

    DESIRED SKILLS AND QUALIFICATIONS

    Diploma in Insurance or related field from a recognized institution
    At least 1- 2 years relevant working experience especially in insurance marketing.
    Proficiency in ICT with MS Office and internet ability
    Strong written and verbal communication skills    
    Strong negotiation and persuasion skills
    Alert to new opportunities both external and internal
    Highly effective communicator, both orally and in writing

    go to method of application »

    Interested and qualified candidates should submit their CVs to hr@springboardcapital.co.ke by Friday 19th July 2024

    Apply via :

    hr@springboardcapital.co.ke

  • Trade Development Representative (TDR) – Thika Kiganjo

    Trade Development Representative (TDR) – Thika Kiganjo

    Job purpose

    To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.

    Key Responsibilities

    SSO & Agent Recruitment & Mapping – Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
    Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
    Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
    AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
    Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
    Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

    Qualifications- Academic and Professional

    Diploma or Bachelor’s Degree in Business, Marketing or related field

    Experience

    At least 1 year experience in sales and distribution role in an FMCG or Telcos

    Competencies

    Customer focus
    Influencing and negotiation skills
    Networking and building partnerships
    Analytical thinking

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with TDR Thika Kiganjo on the Subject line.Candidates MUST indicate their preferred location.

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Research Engineer, Computer Vision, Google Research Research Engineer, Machine Learning, Google Research

    Research Engineer, Computer Vision, Google Research Research Engineer, Machine Learning, Google Research

    Minimum qualifications:

    Bachelor’s degree or equivalent practical experience.
    2 years of experience with software development in Python or other programming languages relevant for Artificial Intelligence development, or 1 year of experience with an advanced degree.
    2 years of experience with Computer Vision algorithms and tools (e.g., TensorFlow).
    Experience contributing to research communities including publishing in forums (e.g., CVPR, NeurIPS, ICCV/ECCV, BMVC).

    Preferred qualifications:

    PhD in Computer Science, or a related technical field.
    Experience in developing accessible technologies.
    Knowledge of linear algebra, statistics, and calculus relating to the underlying principles of Artificial Intelligence algorithms.

    About The Job

    Google’s software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We’re looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.
    As a Research Engineer for Google Research Africa, you will be working together with other Artificial Intelligence researchers to translate theoretical models and concepts into AI solutions that are relevant to the African continent.
    Google Research is building the next generation of intelligent systems for all Google products. To achieve this, we’re working on projects that utilize the latest computer science techniques developed by skilled software developers and research scientists. Google Research teams collaborate closely with other teams across Google, maintaining the flexibility and versatility required to adapt new projects and foci that meet the demands of the world’s fast-paced business needs.

    Responsibilities

    Develop rapid prototypes to assess the feasibility and performance of potential Artificial Intelligence solutions.
    Design robust pipelines for taking Artificial Intelligence models from the research stage to production-level systems within African organizations.
    Collaborate on sourcing, cleaning, and preparing datasets unique to African contexts, ensuring they are suitable for Artificial Intelligence training and evaluation.
    Build tools and APIs that help researchers and other stakeholders interact with and understand the outcomes of Artificial Intelligence models.
    Contribute to open-source Artificial Intelligence initiatives within Africa, create documentation, and train others on the use of developed Artificial Intelligence software systems.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Communications Assistant

    Communications Assistant

    REF NO: UBJ/COMM ASST/1/7/2024
    JOB SUMMARY
    The Communications Assistant will work with the MEL and Technical teams to develop and disseminate knowledge products using various communications technologies. S/he will be responsible to support in the implementation of USAID Boresha Jamii communication plan and disseminate information across different stakeholders including reaching out to a diverse audience through various channels such as photos, social media platforms, websites, brochures, pamphlets, and community outreach programs.
    Reporting to the Monitoring Learning & Evaluation Specialist, while working closely with the technical team, the Incumbent will develop and implement USAID Boresha Jamii communication plan and disseminate information across different stakeholders.
    H/she will be responsible in enhancing USAID Boresha Jamii visibility, credibility and accountability; and will oversee all internal and external communications in consultation with the COPs Office & the Technical Team.
    H/she will be based in Kakamega and intermittently support Kisumu County on need basis.
    The Incumbent will actively promote USAID Boresha Jamii work, seek opportunities to share its successes, develop and distribute materials that convey the program’s objectives.
    He/she will monitor and coordinate the program’s publications, social media, press releases and assist in updating USAID Boresha Jamii Platform and other digital communications. Over and above, he/she will ensure compliance with the UBJ Branding and Marketing Plan.
    SPECIFIC RESPONSIBILITIES:
    Communications:

    Participate in identifying innovative communication, public relations platforms that will help in showcasing RMNCAH, Nutrition and WASH work.
    Promote communications and marketing materials through appropriate social channels.
    Support in documenting RMNCAH, Nutrition and WASH success stories and lessons learnt from the different interventions through the development of videos, photography that
    highlight the project success.
    Support with social media management through content creation, sharing current project materials and results as well as project website management.
    Support in compiling an internal quarterly newsletter, sharing project updates Events Management Support.
    Participate in organizing projects’ events and commemorations, for example the health days recognized nationally and internationally.
    Support in all project events or activity photography and videography needs.
    Maintain an events bank with well-organized catalogue to meet various communication purposes.

    Branding

    Ensure implementation of the USAID Boresha Jamii Branding, Communication and Marking Plan and facilitate review of the plan whilst incorporating guidance from the USAID Graphic Standards Manual and Partner Co-Branding Guide.
    Graphics design. Support in the design of Information Education and Communication (IEC) materials such as posters, flyers, brochures for awareness creation with the Adobe design suite.
    Increase RMNCAH, Nutrition and WASH visibility through internal and events branding aligned to the USAID branding guidelines.
    Responsible for packaging & disseminating knowledge products and increasing the overall visibility of the product through conventional and digital media channels.
    To carry out any additional duties that may be assigned by the immediate supervisor.

    MINIMUM REQUIRED QUALIFICATIONS AND EXPERIENCE:

    Bachelor’s degree in journalism and communication, Communication and Public Relations, Media Studies from a recognized institution.
    At least two years’ post-graduation relevant experience in communications in a busy organization and demonstrated knowledge in donor funded projects.
    At least one year’s experience in managing social media platforms is required.
    Registration with a relevant professional body (Communications or Public Relations) is required.

    Knowledge, Skills, and Abilities:

    Strong communication and writing skills, with proficiency in writing compelling, consistently error-free articles and stories for different audiences.
    Professional photography and video editing skills.
    Willingness to travel, work extended periods in the field, interact and document with various partners.
    Strong analytical, report writing and editing skills as well as excellent presentation and facilitation skills.
    Intermediate information technology skills especially on web platforms.
    Self-driven and able to deliver results with minimum supervision.
    Demonstrated capacity in handling major events.
    Ability to work in a multi-disciplinary and multi-cultural environment and with partners at all levels.

    Terms of ServiceThe successful candidates will be employed on an initial one year contract with a competitive remuneration package; contract renewal will be subject to availability of funds, satisfactory performance and need for the service.NB: REF Number for the respective position advertised MUST be captured as an email subject: Please Quote: UBJ/COMM ASST /1/7/2024 for the Position of a Communications Assistant.• Applications should be accompanied by a detailed Curriculum Vitae and certified copies of relevant academic and professional certificates, National Identity Card or Passport, testimonials, e-mail addresses and telephone contacts and any other relevant supporting documents.Only successful candidates shall be required to submit valid clearances from the following bodies;They should also provide names, telephone numbers and contact addresses of three (3) referees.Applicants should request their referees to submit their confidential reports to the undersigned to be received on or before 26 th July, 2024A Soft copy in PDF running format should be sent to recruitment@boreshajamii.or.ke and a copy to vc@jooust.ac.keApplications should be addressed to the undersigned to be received on or before 26 th July, 2024.Applicants with foreign earned qualifications should have their certificates certified by the Commission for University Education (CUE).
     

    Apply via :

    recruitment@boreshajamii.or.ke

  • IT Service Delivery Analyst

    IT Service Delivery Analyst

    This role offers an individual with the basic IT skills the opportunity to expand their knowledge into all aspects of core IT administration, end user computing, networking and business critical application support.
    The ideal candidate will be highly motivated with an excellent customer focused approach and commitment to service delivery.

    Essential Functions:
    Delivery of Support Services

    Taking inbound emails/calls/tickets from users with technical IT issues (software & hardware) with the view to resolve at first contact by providing a high level of customer service.
    Responsible and accountable for the tracking of incidents and requests from initial identification through to resolution, ensuring that appropriate categories for logging and escalating incidents and requests are used.
    Interact with end users to resolve IT related issues and provide IT Support in a timely manner in line with the defined Service Level Agreements (SLAs) and the same is adhered by the Help Desk analysts. The modes of support provided will include the use of remote-control software and email or phone call or chat support to CloudFactory’s pan Global user base.
    Provide end-user IT support for all internal CloudFactory employees, ensuring that the end-to–end customer experience is positive, consistent and high quality.
    Performing basic and intermediate level technical troubleshooting for IT issues/problems as per the scope defined.
    Asking the customers targeted questions to quickly understand the root of the problem and escalating promptly if required.
    Keeping track of the issues through to resolution (if the issue can be resolved within the scope of the 1st Level), within agreed time limits.
    Escalate complex incidents to appropriate 2nd line or 3rd line Global IT Service Delivery team members in line with department-wide and company-wide policies and procedures to ensure customer demands are met within the defined SLAs and Operational Level Agreements (OLAs).
    Gathering and documenting as much information as possible for the escalation teams to perform advanced investigation on the issue.
    Collaborate with other Global IT teams like the Enterprise IT, etc. as required especially when the resolution of the reported IT issues is dependent on the change or fix which is to be implemented on Enterprise Level.
    Responsible for the management of all IT issues assigned to them through the ITSM system and ensuring that the status and history of issues are monitored, updated and closed on completion.
    Provide both remote and on-premise desktop level technical support (if required) including troubleshooting Windows, Linux and MAC OS environments, installing and upgrading software and configuring systems and applications.
    Provide technical and administrative assistance for all IT managed On-premise or SAAS based solutions or applications.
    Responsible for planning and organizing daily workload. This includes prioritizing service calls and adjusting work plans to support high priority calls to meet operational requirements.
    Responsible for ensuring that all IT policies and procedures are followed.
    Adhere to the IT security and compliance processes in line with CloudFactory’s policies and regulations.
    Follow IT procedures, maintain documentations and standards and contribute to IT asset
    management as required.
    Undertake any other duties as assigned of a similar level and responsibility as may be required from time to time.
    As part of continued development, the role will require ad-hoc project work to be carried out.

    Location/Mobility

    The post holder will not be required to travel between CloudFactory offices as this is a remote support role.

    Data Protection

    The post holder should be aware of the legislation behind data protection within their jurisdiction and follow relevant regulations and codes of practice to ensure appropriate action is taken to safeguard confidential information.

    General

    This job description is not exhaustive and can be altered in consultation with the post holder.
    The post holder will be required to work in shift based schedules which may include working on weekends and public holidays.

    Requirements

    1.5 – 2 years’ experience within an IT Support/Service Delivery environment.
    Bachelor’s degree in Science or Computers or equivalent.

    Desirable

    1 year experience in the Applications Support environment.
    Foundation Certificate in ITIL.

    Skills/Knowledge
    Essential
    The ideal candidate should possess the basic or intermediate level of working knowledge and hands-on experience on the following aspects:

    Basic level of technical experience in the following areas:

    Remote and On-premise technical support for Windows/Linux/MAC environments
    G-SUITE Applications
    Desktop Applications
    Antivirus technologies
    Active Directory services
    Internet technologies (WWW FTP EMAIL VPN etc.)
    Basic Networking protocols TCP/IP

    Hands-on experience working in one or more ITSM toolsets
    Proven expertise in reducing call volumes through trending and service improvement.
    Previous experience working within a customer-focused environment is essential.
    Strong fault finding skills, combined with the ability to guide people remotely through IT systems to gather pertinent information.
    Good verbal and written communication skills (English)
    Excellent email/chat/telephone etiquette and good interpersonal skills.

    Desirable

    Microsoft Exchange and O365
    Knowledge or exposure on Client Management Tools
    Awareness on Cloud Infrastructure services like AWS etc.
    Knowledge of ITIL framework

    Personal
    Essential

    Customer-focused approach to dealing with service and incident requests.
    Ability to work effectively with various types of end-users.
    Ability to work under pressure efficiently.
    Ability to multitask, prioritize and manage workload.
    Self-motivated and self-reliant with ability to work independently.
    Excellent attention to detail and be proactive, hardworking and patient.
    Ability to excel both independently as well as part of a team.
    Professional –punctual, reliable, trustworthy, inspires confidence.
    Applicants should have willingness toward self-improvement and continuous learning.

    Reporting Line

    The post holder reports into Global IT Service Delivery Manager.

    Apply via :

    jobs.workable.com

  • Teller

    Teller

    Job Description
    To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.
    Qualifications
    Minimum Qualifications

    Type of Qualification: Degree
    Field of Study: Not applicable

    Experience Required
    Client Coverage

    Personal and Private Banking
    1-2 years
    Previous branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.

    Additional Information
    Behavioral Competencies:

    Adopting Practical Approaches
    Articulating Information
    Examining Information
    Exploring Possibilities
    Following Procedures

    Technical Competencies:

    Application & Submission Verification (Business Banking)
    Banking Process & Procedures
    Customer Acceptance & Review (Consumer Banking)
    Customer Understanding ( Consumer Banking)
    Product Knowledge (Consumer Banking)

    Apply via :

    www.standardbank.com