Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Livelihood Support Officer

    Livelihood Support Officer

    Main Duties and Responsibilities

    Working closely with the relevant departments (trade, industry and enterprise development, agriculture livestock and fisheries, etc.) to provide technical support to the communities and businesses within the urban informal settlements.
    Support in community mobilization towards successful implementation of various project interventions
    Lead in the day-to-day livelihoods program implementation and prudent utilization of resources towards meeting the program mandate in line with the approved work plan, organization policies, and standard operating procedures.
    Foster linkages with partners and other stakeholders in public and private sector in the county to enhance synergy, collaboration and learning.
    Plan and coordinate the implementation of the relevant business trainings to selected traders within Nairobi informal settlements in line with the detailed implementation plans
    Play an active role in generation of new knowledge through documentation of informal interactions and feedback sessions with communities and through participating/ supporting surveys and other assessments; and documenting lessons learnt and success stories.
    With close guidance from the Line Manager and the M&E Officer, document case studies, at least 1 every month, clearly demonstrating changes that are happening within the target communities
    Contribute to development of field engagement and monthly implementation progress reports
    Conduct regular field visits to monitor progress, receive community feedback, check on the quality and impact of activities approved in the annual program proposal, and quarterly costed work plans.

    Other Duties

    Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment
    Participating and contributing towards Concern’s emergency response, as and when necessary
    Comply with Concern’s health, safety and security guidelines during emergencies
    Take all possible measure to meet Core Humanitarian Standards (CHS)
    Any other duties as assigned by the Line Manager

    Minimum Education, Qualifications & Experience Required

    A Bachelor’s Degree in either of the following fields: Agriculture Economics/ Economics, Business Management, Social Sciences with experience in working with businesses and community groups, Enterprise Management, or a related fields.
    Experience of 1-2 years in any of the above mentioned fields. Individuals with experience in proving business mentorship to individual and /or groups will be preferred.
    Proven experience in community engagement and facilitation within the urban informal settlements
    Fluency in spoken and written language in English and Swahili
    Willingness to spend at least 85% of the time in the field
    Strong written and oral communication skills
    Computer literate with good MS Office skills

    Interested candidates who meet the above requirements, should send a detailed CV with three professional referees and Cover Letter Only to nairobi.hr@concern.net with the subject of the email as “Livelihood Support Officer” on or before Thursday, 15th August 2024. Only short-listed candidates will be contacted for interview

    Apply via :

    nairobi.hr@concern.net

  • Sales Representative

    Sales Representative

    Job Overview

    The Medical Sales Representative will be responsible for promoting LifeBank Kenya and its products to hospitals. She/he will build market positions for LifeBank Kenya by identifying, developing and negotiating business relationships that translate into sales. S/he will work to retain and grow the client base of the company, foster client relationships and develop new opportunities for LifeBank Kenya’s products and services.

    Roles and Responsibilities:

    Work with the marketing and sales lead to prepare and deliver suitable sales pitches, proposals and presentations to prospective LifeBank customers
    Work in line with company policy to achieve set sales targets and outcomes within schedule in assigned territory
    Prepare and follow up on territorial sales forecasts on a weekly and monthly basis.
    Ensure Proper Coverage as per the planned Frequency per customer segment.
    Establish, develop and maintain positive business and customer relationships
    Provide daily call reports as well as weekly and monthly report of sales efforts in marked sales territory
    Regularly follow up with active and signed hospitals to ensure they are using the app and placing orders
    Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
    Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector;
    Coordinate all issues with key clients between sales, fulfillment and customer support
    Stay informed about the activities of health services in assigned particular area.
    Expert level knowledge of department processes and products to serve as the first line of support in resolving internal and external customer issues.
    Perform other duties as assigned

    Requirement
    Educational Qualifications

    BSc in Biological and Medical Sciences, Sales and Marketing, Business Management or any other related fields.

    Experience

    1-2 years experience in direct sales in the Pharma and healthcare industry
    Experience in the medical or Pharma industry is a plus

    Skills And Abilities

    Good organization skills and results driven
    Highly Self motivated
    Highly analytical with a drive for numbers
    High level of professionalism
    Result-oriented team player with exceptional motivation and interpersonal skills.
    Relationship management skills and openness to feedback
    Excellent selling, communication and negotiation skills.
    Good written and verbal communication skills
    High proficiency in MS Office Suite
    Must be able to prepare management reports and correspondence
    Good initiative, time and stress management skills

    Personal Attributes

    Have a deep desire to work in the startup industry
    Sociable and friendly
    Confident and pleasant
    Loves a challenge

    Work Environment

    Field visits to Clients sites at least 4 days in a week.
    Will be required to write proposals and reports

    Reporting Structure

    Will report to the City lead, and Country CEO where necessary

    Submission Requirement
    Interested candidates should send their Resume to team@lifebank.ng

    Apply via :

    team@lifebank.ng

  • Medical Representative

    Medical Representative

    Job Description

    To Deliver the highest standards of customer service/support.
    A strong understanding of how a pharma business operates and procedures involved.
    Achieve growth and hit sales targets by successfully managing the secondary sales.
    Build and promote focus products to increase the market share, profitability and to build a long-lasting customer relationship.
    To implement the business plan set by the line manager and continuously improve the assigned territory performance.
    Proper utilization of Promotional materials & samples as provided by the company.
    Book secondary orders and ensure delivery through consistent follow-up with the secondary customers. 
    Monitor customer’s inventory & plan a liquidation plan for slow moving products.
    Follow up with distributors for order delivery, payment collection & stock & sales statement collection. 
    Identify competitors’ activity, information on new product introductions.
    Timely submission of Field work reporting, close monitoring on competitors’ activity & updating HOD. 
    Ensure to drive the sales process from plan to close.

    Desirable Competencies

    Successful 1-2 years’ experience as a medical representative.
    A Bachelor of Science degree.
    Ability to learn, analyze, understand, and convey complex information to customers.
    Basic knowledge of Pharma products.
    Ability to work and deliver under pressure and with minimum supervision.

    Interested candidates to forward their applications and curriculum vitae to the below mails by on 6th August 2024. jobs@ke.aspenpharma.com

    Apply via :

    jobs@ke.aspenpharma.com

  • Customer Service Representative

    Customer Service Representative

    If you have a passion for delivering exceptional customer service and want to be part of a dynamic team that makes a difference, this might be the perfect role for you. As a Customer Service Representative, you will handle client interactions, book tickets, share service offerings, and ensure their clients receive the best service possible.
    They offer a collaborative work environment where your skills and dedication can contribute to significant impact. Their team is driven by innovation and excellence, and they are excited to bring on board individuals who are proactive, empathetic, and detail-oriented.

    Requirements

    Male/Female
    1-2 years of customer service experience
    Proficiency in data entry and basic computer skills
    Ability to multi-task and work flexible hours
    Excellent communication and interpersonal skills
    Experience in a healthcare setting an added advantage

    Application deadline is 4th August 2024.

    To apply, please submit your application to admin@checkupsmed.com

    Apply via :

    admin@checkupsmed.com

  • MHPSS Associate Sub Office Coordinator

    MHPSS Associate Sub Office Coordinator

    Position Summary

    HIAS Kenya is seeking to recruit an MHPSS Associate who will be responsible for the direct provision of MHPSS services to refugees and asylum seekers in a timely and efficient manner. This position will also facilitate MHPSS capacity building activities for HIAS staff and key stakeholders. The MHPSS Associate responsibilities will also include conducting individual assessments, engaging in case management, and ensuring that individuals receive the proper level of care. The MHPSS Associate will be expected to track the impact of the assistance provided to all clients, and will work under the supervision of a Sub Office Coordinator

    Essential Functions

    In close coordination with the MHPSS Officers, establish standard operating procedures for the provision of MHPSS support to refugees and asylum seekers.
    In close coordination with the MHPSS Officers, develop a brief assessment to identify emergency and vulnerable psychosocial needs.
    Provide culturally sensitive MHPSS support (both individual and group) to refugees and IDPs experiencing elevated distress, including children and youth, caregivers, and other vulnerable individuals,
    Conduct awareness about mental health and psychosocial services through evidence-based psychoeducation and skill building activities to HIAS and implementing partners.
    Support the community self-help groups and maintain networks with existing community structures and other partners for referral and networking purposes.
    In coordination with the MHPSS Officers, develop linkages with other service providers to promote quality referral pathways; establish appropriate referral mechanisms and ensure appropriate follow-up is provided for vulnerable individuals.
    In coordination with the MHPSS Officers, provide crisis assessment, intervention and support to HIAS and implementing partners.
    Ensure compliance with case management and reporting requirements, including data protection, and safeguarding principles.
    Support in identifying training needs and ensuring appropriate training is provided for frontline HIAS and implementing partners’ staff.
    Promote mental health and psychosocial support within affected communities through using appropriate technical tools, training, leaflets, guidelines, and other relevant materials.
    Assess, identify, and analyze community sensitive intervention geared towards building resilience and self-reliance.
    Provide periodic reports on MHPSS services and clients’ progress.
    Provide input for the review of current program services and explore ways to introduce new service interventions.
    Other duties, as required.

    Qualifications & Requirements

    A Bachelor’s degree in Psychology, Sociology, Social Work, Community Development, Development Studies, or a related subject
    Minimum of 1-2 years working in MHPSS programming; preference for candidates who have previous experience with direct service provision to vulnerable refugee and migrant populations in emergency setting.
    Demonstrated experience with operationalizing MHPSS Global standards and principles, including knowledge of IASC and other international humanitarian standards for MHPSS programming.
    Demonstrated ability to maintain confidentiality and respect for clients.
    Experience in capacity building including facilitation of diversity and inclusion, community-based training and awareness raising.
    Excellent organizational and problem-solving skills required.
    Responsible, Professional and with Integrity
    Ability to work with people from different culture settings.
    Ability to work effectively with teams.
    Excellent interpersonal, written, and oral communication skills.
    Strong computer skills, particularly in Microsoft Office
    Ability to maintain one’s composure while under pressure.
    Knowledge of Accountability to Affected Population.
    Knowledge of PSEA and Anti-Fraud.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Community Service Assistant Lead Officer -Program Implementation

    Community Service Assistant Lead Officer -Program Implementation

    Job purpose

    Community Service Assistant (CSA) position is primarily field based position which plays an important role as an interface between Dispensers for Safe Water and communities served with dispensers. This position ensures sufficient and uninterrupted supply of chlorine and service & maintenance of the installed chlorine dispensers. This in turn enables the community to successfully access and use the dispensers throughout for improved community health.

    Duties and responsibilities

    Conducting dispensers hardware service and maintenance through regular spot checks to ensure proper functioning
    Installing chlorine dispensers whenever necessary, in line with the organization’s protocols/specifications and guidelines.
    Delivering chlorine to various chlorine dispensers located at water points by use of motorcycles.
    Ensure safe handling and accountability of chlorine and dispenser stocks in the store/office and to the designated sites.
    Proper Record Keeping by completing relevant forms/documents/records that are important in inventory
    Engaging the target community to promote dispenser usage and handle any/all possible challenges and report the same to supervisor.
    Collecting all field data for program assessment and accountability, by use of smartphones
    Maintaining good integrity and stewardship of the Organizational assets assigned to you for work execution

    Key performance Indicators

    All assigned dispensers must remain functional in usable condition all the time.
    Maintain uninterrupted supply of chlorine to all assigned dispensers throughout the year
    Maintain good rapport with target community, ensuring it is well engaged and embrace the chlorine dispensers and keep using these for improved health.
    Program data is collected within the provided guidelines and shared with supervisor for next action
    The dispenser empty rates and all noted/reported dispenser issues are addressed within the stated timelines.

    Qualifications

    Minimum-KCSE graduate C- grade and at least a Certificate in communication, community work, Social work, project management or equivalent.
    Certificate in computer skills in MS office suit
    Stock management experience/qualifications is an added advantage
    1-2 yrs experience working with communities or social enterprises/NGOs
    A MUST Motorcycle riding skills/experience with a valid Class : Category A riding license from a recognized driving school.
    The applicants should be fluent in English, Kiswahili

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • E-Commerce Operations Analyst Intern

    E-Commerce Operations Analyst Intern

    A logistics company offering e-commerce, shipping and logistics services, to individual, a small business and large enterprise is looking for an E-Commerce operations Analyst Intern to be part of an international, dynamic and driven team that has set their aspirations high and work hard.
    Job Description
    Key Responsibilities

    Ensure all issues with the company website and apps are noticed and reported in a timely manner.
    Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time or within 15 minutes from when they are sent.
    Ensure real time status updates of all client requests across all 5 service areas.
    Work with sales/marketing staff to convert prospects into actual and satisfied users.
    Provide an exceptional customer experience to all clients – online, over the phone and in person.
    Create tickets for all issues and track them until resolution.
    Ensure accurate sorting and delivery of all items before expected delivery date.
    Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages.
    Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all IATA and IAC guidelines are met.
    Track shipment progress on third party sites until arrival at destination country
    Ensure received packages from remote offices are delivered to clients intact and as received.
    Prepare a daily turnover report to upcoming shift and management on status of daily tasks.
    Ensure all items in pending status are followed up on within a few hours from when they care created.
    Provide timely updates to members on delayed shipments.
    Receive and process exports in a timely manner.

    Requirements

    Bachelor’s degree/Diploma in business, marketing, economics or related field.
    Experience in customer service and social media management
    A commitment to excellent customer service.
    Excellent written and verbal communication skills.
    Superb interpersonal skills, including the ability to quickly build rapport with customers
    Experience using computers for a variety of tasks.
    Competency in Microsoft applications: Word, Excel, PowerPoint and Outlook.
    Able to work comfortably in a fast-paced environment.
    Able to work with little to no supervision

    Interested and qualified candidates should forward their CV to: careers@aquantuo.com using the position as subject of email.

    Apply via :

    careers@aquantuo.com

  • French Speaking – Call Center Agents

    French Speaking – Call Center Agents

    Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers.
    The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.
    PRIMARY RESPONSIBILITIES:

    Monitor, anticipate, and manage the live operation to ensure a great user experience.
    Manage real-time fleet capacity.
    Lead the communication with the fleet for ongoing orders.
    Give structured and actionable daily feedback to the ops managers.
    Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.
    Ensure that quality assurance checks are completed and maintained.
    Assist clients with product selection and pricing to improve transportation routes.
    Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

    SKILLS:

    You are aligned with our company values and enact them both in your personal and professional life
    Effective English written and communication skills
    Computer proficiency in MS Office, G-docs and call center equipment/software programs
    Organized and logical, willing to adapt quickly to changing policies and procedures.
    Must be able to work as part of a team in a fast-paced and pressured environment,
    communicating effectively with both colleagues and clients and following verbal and written instructions.
    Must be able to efficiently solve problemsrelating to dispatch of orders locally.

    QUALIFICATIONS:

    Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (6 + months).
    Previous call center experience is required or at least 1year experience in a similar role.
    Proficiency in English & French (Excellent verbal and written communication skills)
    Computer Literacy: Knowledge and Confidence in MS office
    At least 1-2 years’ experience of sales or marketing in a B2B environment
    Sales and marketing best practice / knowledge of current tools (i.e. CRM tools)
    Swahili or any other local language is an advantages

    Applicants who meet the requirements stated above should send their applications and detailed CVswith a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com Indicating French Speaking Call Center Agent on the Subject line- with your location. Candidates MUST indicate their Current and Expected salaries

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Arabic Speaking Call Center Agents

    Arabic Speaking Call Center Agents

    Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers.
    The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.
    PRIMARY RESPONSIBILITIES:

    Monitor, anticipate, and manage the live operation to ensure a great user experience.
    Manage real-time fleet capacity.
    Lead the communication with the fleet for ongoing orders.
    Give structured and actionable daily feedback to the ops managers.
    Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.
    Ensure that quality assurance checks are completed and maintained.
    Assist clients with product selection and pricing to improve transportation routes.
    Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

    SKILLS:

    You are aligned with our company values and enact them both in your personal and professional life
    Effective English written and communication skills
    Computer proficiency in MS Office, G-docs and call center equipment/software programs
    Organized and logical, willing to adapt quickly to changing policies and procedures.
    Must be able to work as part of a team in a fast-paced and pressured environment, communicating effectively with both colleagues and clients and following verbal and written instructions.
    Must be able to efficiently solve problemsrelating to dispatch of orders locally.

    QUALIFICATIONS:

    Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (6 + months).
    Previous call center experience is required or at least 1year experience in a similar role.
    Proficiency in English & Arabic (Tunisian Arabic or Darija Arabic) (Excellent verbal and written communication skills)
    Computer Literacy: Knowledge and Confidence in MS office
    At least 1-2 years’ experience of sales or marketing in a B2B environment
    Sales and marketing best practice / knowledge of current tools (i.e. CRM tools)
    Swahili or any other local language is an advantage

    Applicants who meet the requirements stated above should send their applications and detailed CVswith a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com Indicating Arabic Speaking Call Center Agent on the Subject line- with your location. Candidates MUST indicate their Current and Expected salaries.

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Service Delivery Support Engineer

    Service Delivery Support Engineer

    MAIN DUTIES AND RESPONSIBILITIES:

    Receives support queries through available interaction channels, diagnoses, identifies, isolates and resolves issues that could be associated with WAN/LAN solution functionally such as network connectivity, application errors, database or data errors, message flow, firmware, software application errors and server performance.
    Provides direct support for both Internet and ASIT clients. S/He also trains and assists customers in utilization of provided internet services, proprietary software & hardware devices; troubleshooting & support tools.
    Through defined periodic reviews, follow ups and update of the tickets within the client management system for assigned cases to ensure resolution within SLA.
    Provides qualitative unique, proprietary solutions and solutions support for all customer queries /complaints and meet aimed at achieving the defined quality assurance standards.
    Works with internal/external networks & system engineering teams, senior support engineers and team leaders to identify and isolate root cause and support implementation of solutions that have not been solved.
    The TSE’s also validates the fix for customer problems. Typically working closely with different systems and service provider teams to apply the patch / upgrade or support change of systems or development of servers and network devices to achieve customer satisfaction.
    Provides detailed incident/issue reports, and recommendations or any other feedback to internal and external clients on handled cases in a defined neat and timely manner.
    Is required to achieve agreed upon individual Key Performance Indicators & Service Level Agreements aimed at supporting the Team Leader and Senior engineers in the team to achieve agreed upon global KPIs and quality standards to maximize customer satisfaction and revenue retention and growth.
    Identify, pursue or recommend avenues for potential business or revenue generation in the course of customer interaction.
    Any other duties that may be assigned

    Personal Attributes:

    Self-driven and result oriented
    Strong customer support and client relation skills
    Effective communication skills (verbal and written)
    Strong focus on building relationships (internal and external)
    Willingness to learn new things and share them with others
    Team player
    Confident and decisive
    Strong Problem solving/analytical skills

    Academic Qualifications and Certifications:

    Bachelor’s degree or equivalent in Information Technology or Computing or related field.
    Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIP, ACMP etc.

    ​​​​​​​Required Experience:

    Practical knowledge in networking and networked environment.
    Practical knowledge and skill in Radio Frequency (RF) and IP.
    One must have an intermediary IT background must be currently in the IT industry.
    Mail Systems – Mdaemon, Exchange etc.
    CCNA certified and practical knowledge of its application1- 2 years’ Work experience in a similar field

    Apply via :

    careers.services.global.ntt