Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Customer Service Representative Junior Quality Assurance Engineer

    Customer Service Representative Junior Quality Assurance Engineer

    Mission Statement for the Role

    To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.

    Overall Responsibility

    Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, WhatsApp, Facebook, twitter and chat on a daily basis.

    Key Competencies

    Clear, empathetic written and verbal communication skills
    Ability to solve problems on multiple planes
    Attention to detail – troubleshooting and resolution is an observer game- being able to identify and spot problems is a key to success in the role.
    Time management- the ability to resolve specified tasks within the allotted timeline.
    The ability to ask for help – knowing when and how to ask for help internally and with other departments to resolve a customer’s inquiry.
    Ability to remain calm even when the customer is upset. Keeping the tempo of the conversation positive in light of challenges.
    Digital and computer literacy
    Social media competency

    Key SMART Results for A-Player Success

    Poa! Customer Experience is known across Kenya for being able to be reached on any channel the customer needs to reach us; phone, social media, WhatsApp, email or chat.
    Poa! Customer Experience is known for its empathy, response time and ability to solve customer complaints clearly and efficiently.
    Poa! Customer Experience shift teams are known internally as the teams that collaborate and seek help to resolve the customer inquiries as rapidly as possible.
    Poa! Customer Experience representatives are acknowledged by our users on Social Media as a department that cares about solving their problems.
    Poa! Customer Experience teams follow a unified troubleshooting strategy for delivering consistent and measurable results

    Mandatory Criteria if Any with no exceptions to hire.

    Minimum of 1-2 years experience a in Customer Service environment.
    Must have exceptional customer service, telephone etiquette, communication skills and working knowledge of the latest technology.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Customer Care Agent Debt Collector Agent

    Customer Care Agent Debt Collector Agent

    Our client is looking to hire a Customer Care Agent who will be responsible for providing exceptional service to clients and resolving inquiries related to banking and financial products. The ideal candidate will have a strong commitment to customer satisfaction and the ability to communicate effectively. If you are passionate about helping customers and ensuring a positive experience, we would love to hear from you. 

    Actively seek new sales opportunities through networking, cold calling, and lead generation.
    Engage and educate potential clients on various banking and financial products, including loans, credit cards, and investment options.
    Meet and exceed monthly sales targets set by the Sales Manager.
    Build and maintain strong, long-lasting customer relationships to foster loyalty and satisfaction.
    Provide exceptional post-sale support, assisting clients with inquiries and ensuring a positive experience with our services.
    Stay informed about market trends, competitor offerings, and industry developments.
    Regularly report on sales activities, lead conversions, and market insights to the Sales Manager.

    Requirements

    Qualifications:

    A bachelor’s degree in Business, Communications, or a related field is preferred.
    1-2 years of experience in customer service, preferably in the banking or finance sector.
    Strong understanding of banking products and services is an advantage.
    Excellent knowledge of customer service principles and practices.
    Proven ability to handle high-volume customer interactions with professionalism and patience.
    Familiarity with CRM software and other customer service tools.
    Ability to learn new products and systems quickly and effective

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Product Security Architect-GIS

    Product Security Architect-GIS

    Job Purpose:   

    The Product Security Architect will be responsible for designing and development of security control for the business Commercial, Fintech, and digital initiatives. He/ she will work closely with the various business team to understand the product and services and further recommend security controls for inclusion. The controls should be less business disruptive, enforce cyber control, reduce fraud and is frictionless with business objective. 

    The Product Security Architect ensures existing and new business services and products have adequate security controls and conform to Equity Policies, procedures and standards. 

    Job Responsibilities/ Accountabilities: 

    Architecture: 

    Formulate security specific requirements for business services for Commercial, Fintech, and digital initiatives  
    Work closely with all the business teams to design and incorporate security as part of product development 
    Work closely with the other technology architects to ensure that security is properly embedded in their technology domains architectures 
    Work independently with developers, system/network administrators, product owners, and other colleagues to ensure secure design, development, and implementation of applications and networks 
    Perform security design reviews of applications, systems, and networks 
    Provide remediation guidance and recommendations to developers and administrators 
    Define security best practices and standards, interpreter same to business and product owners 
    Familiarity with common vulnerabilities and attack vectors 
    Advise product and business owners on encryption technologies (PGP, SSH, SSL, etc.) and common authentication protocols (OpenID Connect, OAUTH, SAML, RADIUS, LDAP, KERBEROS, etc.) 
    Leading and contributing to the security posture of Equity’s networks and systems, data centre infrastructures, cloud architectures and solutions 
    Developing and/or carrying out the strategic direction of security projects to enable execution of the information security strategy 

    Strategy: 

    Excellent understanding of customer transaction flow of commercial and Fintech services  
    Indepth understanding of social engineering weaknesses and countermeasures  
    Understand B2C, B2B and C2C business model in relation to security controls  
    Ability to simplify analysis and present results clearly at all levels of the business – including at senior management team level 

    Qualifications

    Knowledge and Experience 

    A Degree or its equivalent in Information Technology, Network Security, Enterprise Network Management, Information Security, Management Information System Computing, Engineering or similar area of study 
    Relevant industry certifications in information security program and governance as well as PMP will be an added advantage 
    Minimum of 2 years working in information security governance  
    Minimum of 1 year working as a business analyst in technical security and IT  
    Good understanding of business models and services in financial, telecom and FinTech domain  
    Good understand of customer, merchant integration model 
    An excellent team member who is analytical, logical and able to work with other Product team which are dedicated to making Equity products and technologies as secure as possible 
    Experience with creating technical documentation: product documentation, technology, software and systems architecture, and technical whitepapers 
    Working experience with the following concepts: SSL Crypto Solutions, Data Protection and Security, Software Development Methodologies (E.G. Agile), API Gateways, Data Analytics 
    Strong cross-domain and cross-functional knowledge that will enable design of the best possible security technology solutions 
    Has good understanding of the SSDLC process and follows the process to effectively develop and design solutions 
    Ability to function as an individual contributor and mentor/leader detached from the corporate environment 
    Good understanding of Open Application Programming Interface business model  
    Good understanding ISO27001 and PCI-DSS certification 
    Experience of identifying and managing technology security risk 
    Up-to-date knowledge of future IP and network security technologies, equipment and their benefits 
    Widespread knowledge of different IP and network security vendors and solutions, and managed  

    Key Critical Competencies 

    Ability to know when to implement solutions with consideration to the wider impacts i.e. risk, cost, customer impact, timescales, etc. 
    Excellent negotiation, and written and verbal presentation skills 
    Ability to handle high pressure situations with key stakeholders 
    Good Analytical skills, Problem solving and Interpersonal skills 
    Deep knowledge of enterprise application development security controls  
    Some knowledge of Telco convergence, FinTech network traffic consumption  

    Role Complexity:   

    Document security control for each business service delivery  
    Understand each business function – Commercial, FinTech and digital initiatives 

    Budgets/ Financial Input 

    Provide knowledge business services and product to the security team 
    Consolidate and translate business security needs into finical measurable matrix

    Apply via :

    equitybank.taleo.net

  • Accounts Assistant Business Development and Event Curator – Mobile Camping Human Resource Assistant

    Accounts Assistant Business Development and Event Curator – Mobile Camping Human Resource Assistant

    The accounts assistant will play a key role in supporting the preparation of financial reports to evaluate the business’s financial performance. They will be actively engaged in the day-to-day accounting / financial activities by contributing accurate and timely accounting data/information for day to day smooth running of the organization. 

    Key responsibilities include:

    Verification of  customers’ purchase orders, payments, and customer credit status and  generating invoices 
    Verification of vendors’ documents, credit notes, accounts’ status, and processing of vendor payments 
    Accurately record cash receipts and payments and issue receipts and remittance advice accordingly 
    Keep track of day-to-day financial transactions, including verifying, classifying, computing, posting, and recording account data
    Ensure timely debt collection, with close oversight over the respective sales representative
    Ensure timely supplier payments and monthly accounts reconciliation 
    Assist in preparing and presenting monthly management accounts and corresponding reports
    Perform month-end closing activities such as account reconciliation and bank reconciliations
    Ensure that financial records comply with company policies and accounting principles
    Analysing data and examining financial records to ensure accuracy and no material errors
    Identify accounting errors or discrepancies and suggest necessary corrective action
    Responding to financial inquiries from customers, suppliers, and other interested parties
    Carrying out tax reporting, preparing and submitting tax returns on a timely basis
    Support other departments in financial analysis where necessary
    Support audit processes (internal, statutory and annual financial audits) 

    Skills and Attributes

    Ability to develop strong working relationships
    Experience in ERP systems, preferably MS Dynamics 365
    High level of commercial and business awareness
    High levels of diligence and precision
    Excellent Excel, data analysis, and financial reporting 
    Excellent communication capabilities, both written and verbal
    Passionate about learning and continuous improvement
    Ability to deliver quality work under pressure and stick to time constraints to meet deadlines
    Positive attitude and can-do mentality

    Education and Experience Level

    Certified Public Accountant (CPA/ACCA Part II) 
    Minimum of 1-2 years’ experience 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Resettlement Intake Associate

    Resettlement Intake Associate

    POSITION SUMMARY:

    The Resettlement Intake Associate will be expected to contribute towards meeting the departmental goals, promoting resettlement as a durable solution for the most at-risk refugee populations by performing the following tasks.

    ESSENTIAL FUNCTIONS:

    Prepare individual comprehensive physical case files for clients, complete intake forms, and ensure proper filing of individual case files for resettlement consideration.
    Prepare monthly updates of cases referred for resettlement consideration to external partners
    Conduct individual counseling for clients under resettlement consideration
    Maintain case entries in the Case Management System (CMS) for cases under resettlement consideration.
    Fill in various resettlement submission forms.
    Support in the development of Information, Education, and Communication (IEC) materials related to resettlement
    Present cases for deliberation at the Resettlement Multi-functional Case Review Panel and record the discussions and determinations
    Conduct child-friendly interviews in line with Best Interest Procedures (BIP)
    Prepare Best Interest Assessment (BIA) reports
    Prepare Best Interest Determination (BID) reports and present them to BID panels
    Prepare project reports.
    Perform other duties as and when required.

    QUALIFICATIONS & REQUIREMENTS:

    University Degree in Law, International Studies, and/or related studies.
    Minimum of 1-2 years of professional experience in working in a refugee-related context or in an NGO-related context. Refugee Resettlement experience is preferred.
    Knowledge of international legal framework governing refugees, human rights/human rights law preferred
    Knowledge of Best Interest Procedures (BIP) is preferred
    Excellent written and oral communication skills
    Excellent interviewing and counseling skills and ability to interact with refugee populations,
    Strong interpersonal and diplomacy skills.
    Strong advocacy and research skills.
    Knowledge in Accountability to Affected Populations
    Knowledge of PSEA.

    Apply via :

    hias.hrmdirect.com

  • Senior Durable Solutions Assistant

    Senior Durable Solutions Assistant

    Duties

    Provide counselling to refugees and other persons of concern (POC) about their durable solutions needs.
    Interview candidates for voluntary repatriation and prepare documentation for their return, in line with Voluntary Repatriation SOPs.
    Interview candidates for local integration and prepare the appropriate documentation for onward submission to local authorities or partners, in line with Local Integration SOPs.
    Participate in identifying resettlement needs of refugees, in line with Resettlement SOPs.
    Assist in updating the electronic database for resettlement, voluntary repatriation and local integration, in line with Standard Operating Procedures.
    Process documentation to ensure that POC receive the documents required for their durable solutions in a timely manner.
    Prepare statistical and ad-hoc reports to ensure accurate information is available and shared with relevant offices and partners.
    Interview and advise on the appropriate durable solution to be provided to POC.
    Prepare documents relating to durable solutions.
    Enter information into available database, in line with SOPs.
    Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
    Perform other related duties as required.

    Minimum Qualifications

    Education & Professional Work Experience
    Years of Experience / Degree Level

    For G5 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

    Apply via :

    unhcr.wd3.myworkdayjobs.com

  • Accounts Assistant Business Development and Event Curator – Mobile Camping Human Resource Assistant

    Accounts Assistant Business Development and Event Curator – Mobile Camping Human Resource Assistant

    The accounts assistant will play a key role in supporting the preparation of financial reports to evaluate the business’s financial performance. They will be actively engaged in the day-to-day accounting / financial activities by contributing accurate and timely accounting data/information for day to day smooth running of the organization. 

    Key responsibilities include:

    Verification of  customers’ purchase orders, payments, and customer credit status and  generating invoices 
    Verification of vendors’ documents, credit notes, accounts’ status, and processing of vendor payments 
    Accurately record cash receipts and payments and issue receipts and remittance advice accordingly 
    Keep track of day-to-day financial transactions, including verifying, classifying, computing, posting, and recording account data
    Ensure timely debt collection, with close oversight over the respective sales representative
    Ensure timely supplier payments and monthly accounts reconciliation 
    Assist in preparing and presenting monthly management accounts and corresponding reports
    Perform month-end closing activities such as account reconciliation and bank reconciliations
    Ensure that financial records comply with company policies and accounting principles
    Analysing data and examining financial records to ensure accuracy and no material errors
    Identify accounting errors or discrepancies and suggest necessary corrective action
    Responding to financial inquiries from customers, suppliers, and other interested parties
    Carrying out tax reporting, preparing and submitting tax returns on a timely basis
    Support other departments in financial analysis where necessary
    Support audit processes (internal, statutory and annual financial audits) 

    Skills and Attributes

    Ability to develop strong working relationships
    Experience in ERP systems, preferably MS Dynamics 365
    High level of commercial and business awareness
    High levels of diligence and precision
    Excellent Excel, data analysis, and financial reporting 
    Excellent communication capabilities, both written and verbal
    Passionate about learning and continuous improvement
    Ability to deliver quality work under pressure and stick to time constraints to meet deadlines
    Positive attitude and can-do mentality

    Education and Experience Level

    Certified Public Accountant (CPA/ACCA Part II) 
    Minimum of 1-2 years’ experience 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Product Security Architect-GIS

    Product Security Architect-GIS

    Job Purpose:   

    The Product Security Architect will be responsible for designing and development of security control for the business Commercial, Fintech, and digital initiatives. He/ she will work closely with the various business team to understand the product and services and further recommend security controls for inclusion. The controls should be less business disruptive, enforce cyber control, reduce fraud and is frictionless with business objective. 

    The Product Security Architect ensures existing and new business services and products have adequate security controls and conform to Equity Policies, procedures and standards. 

    Job Responsibilities/ Accountabilities: 

    Architecture: 

    Formulate security specific requirements for business services for Commercial, Fintech, and digital initiatives  
    Work closely with all the business teams to design and incorporate security as part of product development 
    Work closely with the other technology architects to ensure that security is properly embedded in their technology domains architectures 
    Work independently with developers, system/network administrators, product owners, and other colleagues to ensure secure design, development, and implementation of applications and networks 
    Perform security design reviews of applications, systems, and networks 
    Provide remediation guidance and recommendations to developers and administrators 
    Define security best practices and standards, interpreter same to business and product owners 
    Familiarity with common vulnerabilities and attack vectors 
    Advise product and business owners on encryption technologies (PGP, SSH, SSL, etc.) and common authentication protocols (OpenID Connect, OAUTH, SAML, RADIUS, LDAP, KERBEROS, etc.) 
    Leading and contributing to the security posture of Equity’s networks and systems, data centre infrastructures, cloud architectures and solutions 
    Developing and/or carrying out the strategic direction of security projects to enable execution of the information security strategy 

    Strategy: 

    Excellent understanding of customer transaction flow of commercial and Fintech services  
    Indepth understanding of social engineering weaknesses and countermeasures  
    Understand B2C, B2B and C2C business model in relation to security controls  
    Ability to simplify analysis and present results clearly at all levels of the business – including at senior management team level 

    Qualifications

    Knowledge and Experience 

    A Degree or its equivalent in Information Technology, Network Security, Enterprise Network Management, Information Security, Management Information System Computing, Engineering or similar area of study 
    Relevant industry certifications in information security program and governance as well as PMP will be an added advantage 
    Minimum of 2 years working in information security governance  
    Minimum of 1 year working as a business analyst in technical security and IT  
    Good understanding of business models and services in financial, telecom and FinTech domain  
    Good understand of customer, merchant integration model 
    An excellent team member who is analytical, logical and able to work with other Product team which are dedicated to making Equity products and technologies as secure as possible 
    Experience with creating technical documentation: product documentation, technology, software and systems architecture, and technical whitepapers 
    Working experience with the following concepts: SSL Crypto Solutions, Data Protection and Security, Software Development Methodologies (E.G. Agile), API Gateways, Data Analytics 
    Strong cross-domain and cross-functional knowledge that will enable design of the best possible security technology solutions 
    Has good understanding of the SSDLC process and follows the process to effectively develop and design solutions 
    Ability to function as an individual contributor and mentor/leader detached from the corporate environment 
    Good understanding of Open Application Programming Interface business model  
    Good understanding ISO27001 and PCI-DSS certification 
    Experience of identifying and managing technology security risk 
    Up-to-date knowledge of future IP and network security technologies, equipment and their benefits 
    Widespread knowledge of different IP and network security vendors and solutions, and managed  

    Key Critical Competencies 

    Ability to know when to implement solutions with consideration to the wider impacts i.e. risk, cost, customer impact, timescales, etc. 
    Excellent negotiation, and written and verbal presentation skills 
    Ability to handle high pressure situations with key stakeholders 
    Good Analytical skills, Problem solving and Interpersonal skills 
    Deep knowledge of enterprise application development security controls  
    Some knowledge of Telco convergence, FinTech network traffic consumption  

    Role Complexity:   

    Document security control for each business service delivery  
    Understand each business function – Commercial, FinTech and digital initiatives 

    Budgets/ Financial Input 

    Provide knowledge business services and product to the security team 
    Consolidate and translate business security needs into finical measurable matrix

    Apply via :

    equitybank.taleo.net

  • Customer Care Agent Debt Collector Agent

    Customer Care Agent Debt Collector Agent

    Our client is looking to hire a Customer Care Agent who will be responsible for providing exceptional service to clients and resolving inquiries related to banking and financial products. The ideal candidate will have a strong commitment to customer satisfaction and the ability to communicate effectively. If you are passionate about helping customers and ensuring a positive experience, we would love to hear from you. 

    Actively seek new sales opportunities through networking, cold calling, and lead generation.
    Engage and educate potential clients on various banking and financial products, including loans, credit cards, and investment options.
    Meet and exceed monthly sales targets set by the Sales Manager.
    Build and maintain strong, long-lasting customer relationships to foster loyalty and satisfaction.
    Provide exceptional post-sale support, assisting clients with inquiries and ensuring a positive experience with our services.
    Stay informed about market trends, competitor offerings, and industry developments.
    Regularly report on sales activities, lead conversions, and market insights to the Sales Manager.

    Requirements

    Qualifications:

    A bachelor’s degree in Business, Communications, or a related field is preferred.
    1-2 years of experience in customer service, preferably in the banking or finance sector.
    Strong understanding of banking products and services is an advantage.
    Excellent knowledge of customer service principles and practices.
    Proven ability to handle high-volume customer interactions with professionalism and patience.
    Familiarity with CRM software and other customer service tools.
    Ability to learn new products and systems quickly and effective

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :