Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Intermediary Support Engineer (TSE)

    Intermediary Support Engineer (TSE)

    Job description
    JOB SUMMARY:
    The TSE receives, records/documents client interactions (through calls, emails, chats and on site visits) into the ticket management system; troubleshoots leading to issue isolation; resolves technical the issues in a timely manner; ensures client expectations are properly managed and provide reports on configurations done while observing both proprietary and industry best practices.  
    Works closely with Networks sections to help understand, isolate and resolve problems and where need be developing solutions and escalate un-resolvable issues to the senior technical support engineer or Team leader for further investigation and resolution.
    The TSE has operational perspective and detailed product knowledge.
    MAIN DUTIES AND RESPONSIBILITIES:

    Receives support queries through available interaction channels, diagnoses, identifies, isolates and resolves issues that could be associated with WAN/LAN solution functionally such as network connectivity, application errors, database or data errors, message flow, firmware, software application errors and server performance.
    Provides direct support for both Internet and ASIT clients. S/He also trains and assists customers in utilization of provided internet services, proprietary software & hardware devices; troubleshooting & support tools.
    Through defined periodic reviews, follow ups and update of the tickets within the client management system for assigned cases to ensure resolution within SLA.
    Provides qualitative unique, proprietary solutions and solutions support for all customer queries /complaints and meet aimed at achieving the defined quality assurance standards.
    Works with internal/external networks & system engineering teams, senior support engineers and team leaders to identify and isolate root cause and support implementation of solutions that have not been solved.
    The TSE’s also validates the fix for customer problems. Typically working closely with different systems and service provider teams to apply the patch / upgrade or support change of systems or development of servers and network devices to achieve customer satisfaction.
    Provides detailed incident/issue reports, and recommendations or any other feedback to internal and external clients on handled cases in a defined neat and timely manner.
    Is required to achieve agreed upon individual Key Performance Indicators & Service Level Agreements aimed at supporting the Team Leader and Senior engineers in the team to achieve agreed upon global KPIs and quality standards to maximize customer satisfaction and revenue retention and growth.
    Identify, pursue or recommend avenues for potential business or revenue generation in the course of customer interaction.
    Any other duties that may be assigned.

     QUALIFICATIONS, SKILLS AND EXPERIENCE:

    Degree/Higher Diploma / Diploma in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication engineering or related discipline.
    Practical knowledge in networking and networked environment. 
    Practical knowledge and skill in Radio Frequency (RF) and IP.
    Practical knowledge in Alvarion and Motorola Equipment is an added advantage.
    One must have an intermediary IT background must be currently in the IT industry.
    CCNA practical knowledge of its application and certification is an advantage.
    Mail Systems – Mdaemon, Exchange etc. 
    1- 2 years Work experience in a similar field.

  • Capacity Building Officers Alumni Coordinator

    Capacity Building Officers Alumni Coordinator

    Job Description

    Job Responsibilities

    Introduce the CBET/BEST model to the VTCs.
    Work with the county governments to ensure acceptability of the BEST model.
    Develop tools to monitor and evaluate the impact of capacity building initiative.
    Champion for effective implementation and delivery of CBET/BEST model aspects in the VTCs.
    Conduct regular assessments on CBET/BEST model implementation in the VTCs and put in measures in place to address the gaps if any.
    Plan on when to conduct impact survey of capacity building aspects implementation by the VTCs.
    Submit accurate, complete and timely reports as required on weekly, quarterly, half yearly or annual basis as required.
    Use the feedback obtained from the surveys conducted to make any necessary changes that will have positive impact on the program.
    Facilitate capacity building/training program to be conducted by CAP YEI to VTCs
    Coordinate training activities including organizing and planning training workshops logistics.
    Visit various VTCs to assess implementation progress.
    Provide hands on training to theVTC instructors in curriculum delivery the CBET/BEST way.
    Collect evidence of CAPYEI capacity building implementation by the VTCs
    conduct and/or lead capacity development needs analysis for trainees to determine learning outcomes needed for trainee’s success and collect information about target beneficiaries
    Develop and implement methods to monitor and evaluate the results of capacity building programs and capacity building initiatives.
    Coordinate knowledge management and sharing for capacity building initiatives
    Devise ways of making the capacity building initiative sustainable and reliant
    Any other job assigned by your seniors.

    Position Requirements:

    Candidates with experience in TVETS will be highly considered.
    Bachelor’s degree or equivalent a must
    At least One (1-2) years experience in Capacity building.
    Must have passion working with young people.
    Ability to meet deadlines and handle diverse tasks simultaneously using prioritization.
    Strong oral and written communication skills.
    Excellent Presentation skills.
    Networking skills a must.
    Highly flexible

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  • Product Controller, PBB Finance

    Product Controller, PBB Finance

    Job description
    Job Details
    Finance: Budgeting and forecasting, creating interim and annual financial statements, facilitating internal mergers and acquisitions, as well as dealing with analysts and investors.
    Job Purpose
    Establishment and reporting of Key Performance Indicators (KPI’s) for the Personal and Business Banking (PBB) business unit to aid in decision making and the products, channels and segments profitability.
    Management Information
    Key Responsibilities/Accountabilities

    Develop and implement reporting of key PBB management information (MI) ensuring data integrity and timely communication to relevant managers.
    Reporting

    Provide Reliable information and reports to the bank’s EXCO, PBB EXCO, PB Manco, BB Manco and Stanbic Insurance Agency Limited management
    Provision of accurate and timely monthly PBB Information per segment and Product.

    Channels

    Provision of accurate and timely monthly channel and product financials including yield analysis for all products

    Budget

    Participate in preparation of annual budget, Revised Estimates and forecasts
    Support PBB in review and tracking of costs performance vs. budget

    Revenue

    Revenue Leakage analysis

    Contact

    Point of contact for queries on PBB financial and management information Partnering
    Participate in delivery of various PBB finance and business projects
    Business Information
    Understand the business information needs of head office information receivers and align with country management information needs.

    Preferred Qualification And Experience

    Bachelor of Commerce Degree in Finance/ Accounting
    ACCA / CPA (K)
    1-2 Years experience in management accounting/financial reporting, preferably in a financial services environment.

    Knowledge/Technical Skills/Expertise

    Financial Management
    Financial Analysis
    Financial Acumen
    Statistical and Mathematical Analysis
    Financial and Accounting Control
    Interpreting Financial Statements

  • Marketing Officer Quantity Surveyor Technical Sales Consultant

    Marketing Officer Quantity Surveyor Technical Sales Consultant

    Duma Works is recruiting a Marketing Officer for Watervale Investments- Moko Furniture.
    About Moko
    Innovation, creativity, collaboration and care lead everything we do at Moko. An idea that comes from a team member can turn into a product or an activation that will delight our customers. It is with this innovative and collaborative spirit that we are starting to revolutionize the Kenyan home one piece of furniture after the other.
    The Napstar in action
    Moko’s goal is to change the way people experience their everyday home. We have recently launch our line of mattresses and are soon launching our first sofa collection. We’re looking for a young individual who will introduce our customers to the Moko’s Dream world while supporting the market research
    The ideal Napstar Officer is an analytical person who has a passion for engaging customers and tell the Moko story. They are self-motivated and keen to learn on the job. They enjoy taking on a variety of tasks from running marketing activation in a sleeping station to running market research surveys and they strive to achieve the best possible outcome.
    Responsibilities
    Run Marketing Activities

    Plan and execute marketing activation activities in malls and other locations for Moko’s mattresses ensuring that KPIs set are met
    Train and manage Moko Brand Ambassadors to animate the marketing activation in line with the brand spirit
    Keep an up to date record of leads and customers generated by each marketing activation and ensure that Brand Ambassadors complete all their reports on time
    Propose new ideas about ways to engage our customer with our brand and suggest improvements about marketing activation activities
    Support digital marketing team to generate and gather content for marketing and social media campaigns

    Offer Customer Care for our Customers

    Follow up on leads to coordinate when orders can be placed and mattresses delivered
    Coordinate with the “Dreamliner” delivery team to arrange home deliveries to customers
    Ensure that payments are collected and logged in our system
    Assist customers in case of queries such as replacement of the product or assistance with product guarantee

    Support Market Research

    Conduct market research and customers’ insights collections (both online and offline) through surveys or 1:1 interviews
    Arrange for focus group discussions and 1:1 interviews as requested by the Brand Operation Manager and Head of Branding
    Summarize data collected from market research and offer recommendations
    Collect testimonials from customers and provide any insightful feedback to management to develop our products and our brand

    Qualifications

    A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
    Previous marketing experience is a plus, but not a requirement
    Extremely strong interpersonal skills and success developing productive professional relationships
    An enthusiastic individual with outstanding problem solving skills to assist customers in their purchase and after sales journey
    Strong analytical skills and attention to detail—ability to analyze data and proactively identify and address issues with customer accounts
    An initiative taker who enjoys working independently once you receive clear directions from the manager
    Proficient with Microsoft Word and Excel
    Eager to join a young, quickly-growing organization and team

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  • Photographer Merchant Acquisition Agent House Help Nanny Sales Agent Customer Service Agent Finance Assistant Content Editor

    Photographer Merchant Acquisition Agent House Help Nanny Sales Agent Customer Service Agent Finance Assistant Content Editor

    Department/Function:Operations
    Reports to:Business Director
    Location:Mombasa Road Athi River Athi55 Management
    High level Position Summary (Describe the basic purpose of the role; key areas of responsibility)
    Writer will communicate with leadership, clients, and potential interview sources. Must follow company editorial style guide. Excellent writing, spelling, and understanding of grammar are essential to the role.
    Key Responsibilities
    Based on the needs of the project, the photographer will take pictures of people, settings, events and objects. They will use their artistic and technical skills to create images the clients will love. The photographer will design settings, using props and backgrounds to create compositions based on the client’s request. In addition to taking high-quality images, the photographer will also maintain all camera equipment, including lights, lenses and tripods. After pictures are complete, the photographer will resize, edit, airbrush and otherwise enhance images using Photoshop or other photo editing software. They will then work with the client to determine the best package and presentation of their photos.
    Photographer responsibilities

    Select and assemble proper equipment, and choose settings and props based on client’s wishes and theme of the photo shoot.
    Properly light subjects using artificial or natural lighting and using flashes and reflectors where necessary.
    Determine desired images and compositions and choose equipment, props, settings and lighting to achieve desired results.
    Retouch, resize and enhance images as needed using Photoshop or other photography software.

    Qualifications And Skills

    Ability to use different types of photographic equipment and photography software.
    Understanding of artificial and natural lighting and how it affects different settings, shapes and skin tones.
    Good communication and people skills, with the ability to discuss complex artistic concepts in easy-to-understand terms.
    A keen eye for detail and a well-developed artistic and creative aesthetic
    Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables.

    Special Requirements:      

    Graphic and design skills are a must
    Photography Proficiency is key to this role
    Able to multitask, prioritize, and manage time efficiently
    Self-motivated and self-directed

    Note: All job descriptions are subject to management review and may be modified based on business requirements. In case of any variation between this description and the actual duties performed, management has the right to make appropriate decision.
    Knowledge, Experience, and Skills Required

    Ability to work independently or as an active member of a team
    Good interpersonal skills and communication with all levels of management
    Able to work in a fast-paced environment
    Strict adherence to company policies and style
    Extensive knowledge of the company, brand, and product preferred
    Ideal candidate will have a positive attitude and be a problem-solver

    Qualifications:

    Diploma; Bachelor’s degree in Photography, Graphics & Design, or related field preferred
    Specialization in design and photo shooting for online selling or e-commerce platform is an added advantage
    One to two years’ experience

    Behavioral Competencies:

    Very strong personality and organizational skills.
    Excellent verbal and written communication skills.
    A good team player.
    A good leader with people management and time management skills.
    High level of commitment to duty, and discipline.
    Demonstrable ability to put customer interests first.
    Strong focus on impact.
    Unquestionable level of integrity.

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  • Assistant Quality Assurance Manager ICT – Corporate Account Tour Sales Representative IS Security Administrator Claims Coordinator

    Assistant Quality Assurance Manager ICT – Corporate Account Tour Sales Representative IS Security Administrator Claims Coordinator

    Our client is a manufacturing company currently seeking to hire an Assistant Quality Assurance Manager.
    Responsibilities

    Shall be overall responsible for his/her allocated go down
    Ensure proper guidance & handover for QCs outgoing and incoming and vice versa
    Receiving the status of the products on the machine list all pending quality problem unresolved quality challenges and do follow up with the engineers
    Ensuring that all the necessary documents for quality checks are placed and maintained on the machine and QCs personnel are following the procedure as per the system
    Do sampling for the finished products (night/day) shift and make a report for the report
    Responsible for follow up, closing and keeping records of isolation cards, leakage test, and mold change approval etc
    Shall make traceability reports in case of defective products returns
    Shall be responsible for the preparation of the periodic mold status review (condition of the mold)
    Shall be responsible for record keeping and proper filling of all quality related documents
    Shall ensure that all adherence of specification and quality procedures at stages are followed in production process
    Shall conduct internal training, sensitization and evaluation on effectiveness of training on all the packers on quality and safety related issues.
    Participate actively in any technical committees & meetings
    Shall control all food safety hazard in their work areas as per our food safety systems
    Assist in other duty assigned
    Enforce IMS (ISO 9001;2008,ISO 22000 & ISO 14001:2004)systems procedures on area of work’

    Requirements

    Training in either of the following fields: Analytical Chemistry ,Microbiology, Industrial Chemistry or Food Science
    At least 1-2 years’ experience in Laboratory.
    Food Safety Knowledge is a MUST.
    Familiar with 1S0 90001/FSSC 22000
    Experience in Manufacturing Company is a Must.
    Must have good communication and analytical Skills.
    Must be Mature, Self-Driven, Honest, Committed and a person who can work under minimal or no supervision.

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  • Customer Service Representative Assistant Factory Manager

    Customer Service Representative Assistant Factory Manager

    Reporting To: Sales & Admin Manager
    Responsibilities

    Managing incoming calls and customer service inquiries
    Identifying and assessing customers’ needs to achieve satisfaction.
    Writing down customer orders and issue the orders to dispatch
    Ensuring that Payments for cash sales are done before receipts for any order are generated.
    Coordinate on delivery of customer’s order to ensure all the deliveries have been done on time.
    Give instructions in the evening to ensure that all trucks have been loaded in the evening for the morning deliveries.
    Build sustainable relationships and trust with customer accounts through open and interactive communication.
    Provide accurate, valid and complete information by using the right methods/tools
    Meet personal/customer service team sales targets and call handling quotas
    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents.
    Follow communication procedures, guidelines and policies
    Recommends potential products to management by collecting customer information and analyzing customer needs. Prepares product reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
    Take the extra mile to engage customers.

    Skills and Competencies

    Diploma/ Degree in any business course
    1-2 years of Experience in a dynamic environment
    Must be mature, result Oriented, keen to details and be able to commit themselves fully to the duties assigned.
    Should posse’s excellent communication, organization and interpersonal skills.
    Must be 27 years and above.

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  • Client Analyst – South Sudan

    Client Analyst – South Sudan

    Job descriptionJob Purpose
    Conduct ongoing research and analysis to enable the Relationship Managers to fully understand the clients’ business, context, and identify potential business opportunities for the bank.Interpret the research findings and analytics. Make recommendations regarding potential opportunities or risks so that the Relationship Manager is able to proactively identify solutions or mitigate commercial risks.
    Key Responsibilities/Accountabilities

    Client relationship management

    Compile and analyse information regarding sales activity and business pipeline.
    Interact and liaise with clients with the purpose of providing or requesting information, to assist in the deal execution and/or gathering critical information for the bank.

    Information Management

    Ensure that the client information is updated in all the relevant information systems, and when out-dated, liaise with clients to gather the updated information.
    Compile and analyse reports on client profitability, product profitability and provide input to the budget planning and performance management process.
    Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies,
    procedures and processes. This includes verification and confirmation of PEP approval as per the on boarding process.

    Client Deal Enablement

    Ongoing review of client base for potential High Risk clients.
    Develop and prepare credit paper for submission to the Product Credit Committee (PCC) in conjunction with Coverage Manager.
    Develop and prepare appropriate documentation to complete annual credit review in conjunction with the Coverage Manager.
    Act as escalation point for any identified risks to the Coverage Manager.

    Preferred Qualification And Experience

    Bachelor’s degree in business or business related field.
    A post graduate business degree will be considered an advantage.
    1 to 2 years in the Banking, Financial Services or Business Consulting.
    Experience in conducting research and analytics, supported by strong computer proficiency skills.
    Knowledge/Technical Skills/Expertise
    Seasoned Research skills
    Proactively identifies the need for, initiates, plans and manages research projects.
    Able to present findings and reports at important meetings (including external stakeholders or clients).
    Translates research reports into lucid and valid summaries and gives effective presentations on the findings.
    Conducts major and multiple research projects.
    Advises on the formulation and revision of the commercial plan in the light of research findings.

  • Sales Agent

    Sales Agent

    Job Description
    Principal Accountabilities

    Selling development property for clients on commission basis
    Understanding property development listings to become familiar with properties for sale
    Accompanying prospects to property sites, quotes purchase price, describing features and discussing conditions of sale or terms of lease
    Managing booking process with entails filling a reservation form and collecting clients’ deposits
    Liaising between buyer and seller lawyers to get sale agreement signed
    Managing any buyer queries during the development construction period

    Key Qualifications and Experience

    Degree/Diploma or a certificate in related course.
     At least 1 – 2 years’ experience
    Experienced marketers in Real Estate will be an added advantage
    Have strong communication skills and negotiating skills
    Ability to work under minimum supervision
    Someone who can demonstrate high levels of integrity, honesty
    Ability to enhance teamwork

  • Events Sales Executive (Printing field experience ) Procurement Executive(Junior role) Quality Controller

    Events Sales Executive (Printing field experience ) Procurement Executive(Junior role) Quality Controller

    Job Description:

    Formulating and implementing R & D strategies to capture the new market
    Developing strategies to retain the existing clients.
    Identifying the business prospects and exploring business opportunities by contacting the right person
    Meeting the financial targets across the portfolio and generating revenue
    Doing research and developing list of potential exhibitors/sponsors
    Entering into the new market segments and creating an edge over competitors.
    Delivering best services and effective solutions for visitors and exhibitors.
    To understand the client’s requirements & conduct product demonstration
    Ensure effective client servicing by providing appropriate service, support, information and guidance to them.
    Creating and maintaining the database
    Preparing the sales report and presenting the same to the management regularly
    Visiting to the trade shows and gathering useful data.
    Generating leads and developing business
    Exploring sponsorship opportunities
    Active involvement in operational activities during the show.
    Generating new ideas for expanding business and taking extra initiatives
    Attributes: Good team player and target oriented

    Educational Qualification:

    Graduate in any stream (preference Science Graduate)
    Experience of 1-2 years in sales or marketing
    Maintain high standard of personal presentation
    Represent in a professional manner at all times
    Undertake all responsibilities with reference to procedures
    Ensure safe working area and work procedures in line with Company policy
    Undertake any reasonable duties as specified by Sales and Marketing Director
    Language: Well versed in English & Kiswahili
    Computer Knowledge: Knowledge of MS-word and especially excel (primary knowledge)
    Knowledge of social media (Specially Facebook and LinkedIn)

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