Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Technical Marketing Officer Agro Technical Marketing Officer Vet Technical Officer

    Technical Marketing Officer Agro Technical Marketing Officer Vet Technical Officer

    Work experience:

    1-2 years experience as Technical officer in an agro-chemical company

    Minimum Skills & Requirements:

    Minimum Diploma in Agriculture or related field
    Valid motorcycle riding licence
    Profficient in ms excel.

    Responsibilities

    Collaborate with R&D and sales teams to understand product features and benefits.
    Create and deliver engaging technical presentations and marketing materials.
    Conduct market research to identify trends and customer insights.
    Support product launches with technical documentation and training.
    Build and maintain relationships with key customers and industry stakeholders.

    go to method of application »

    Apply via :

    hr@oshochem.com

  • Universal Banker – Imaara Branch

    Universal Banker – Imaara Branch

    Job Description

    To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.

    Qualifications

    Minimum Qualifications
    Type of Qualification: First Degree
    Field of Study: Business Commerce

    Experience Required
    Personal and Private Banking
    1-2 years

    Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

    Additional Information

    Behavioral Competencies:

    Checking Details
    Convincing People
    Developing Expertise
    Embracing Change
    Establishing Rapport

    Technical Competencies:

    Application & Submission Verification (Consumer Banking)
    Banking Process & Procedures
    Client Acceptance & Review
    Customer Understanding ( Consumer Banking)
    Product Knowledge (Consumer Banking)

    Apply via :

    www.standardbank.com

  • RDA Technologist

    RDA Technologist

    The RDA Technologist supports regional growth by managing applied research and innovation projects, focusing on beverage applications. Key duties include developing product-specific recipes, ensuring product stability and safety, managing raw materials, and documenting research results. The role involves hands-on lab work and collaboration with scientists to meet customer needs from concept to commercialization. A background in food science, product development, and teamwork is essential.

    Key Responsibilities:

    Development & Applications Projects:

    Lead end-to-end project management for applied research, technology, and innovation initiatives.
    Oversee sensory evaluation processes for beverages, utilizing various equipment and procedures under the guidance of senior scientists.
    Collaborate with internal and external customers to fulfill project needs from concept to commercialization, including troubleshooting.

    New Product Application Recipe Development:

    Apply scientific principles to improve products beyond taste and enhance overall product performance.
    Reassess and refine existing application data to align with customer requirements.

    Product & Raw Material Portfolio Management:

    Maintain a standardized stock of collection products and ensure the availability of raw materials and ingredients.

    Ingredient Validation:

    Validate ingredient functionality in final products, ensuring they meet customer needs, product stability, and food safety standards through shelf-life studies.

    Documentation & Reporting:

    Accurately document all project outcomes, testing results, and research notes in lab books and databases, adhering to established protocols.

    Laboratory & Raw Material Management:

    Hands-on involvement in laboratory operations, including data analysis and maintenance of raw material stocks.

    Learning Opportunities:

    Gain exposure to product development, end-use market applications, and sensory evaluation processes.
    Develop expertise in new product application recipes and the full new product development cycle, from bench development to scale-up.
    Learn how the RDA team applies food science to address customer challenges.
    Enhance communication and collaboration skills across a diverse organization with varied cultures and geographical locations.
    Understand the application of food technology across multiple market segments.
    Hone laboratory skills and data analysis expertise.

    Qualifications and Experience:

    Minimum Bachelor’s degree in Food Science, Food Technology, Food Engineering, Chemistry, Microbiology, Biotechnology, or a related field.
    Strong interest in ingredient knowledge and recipe formulation.
    Innovative thinker with a natural curiosity and ability to generate creative ideas.
    A self-motivated learner who is open to guidance from senior team members.
    1-2 years of experience in a laboratory, food plant, or related industry is preferred (internship experience considered).
    Strong communication, collaboration, and teamwork skills.
    Meticulous attention to detail with strong analytical and numerical skills.
    Entrepreneurial mindset, capable of engaging with stakeholders at all levels.

    Apply via :

    www.linkedin.com

  • Clinical Officer

    Clinical Officer

    Summary:  

    Light and Hope Initiative is seeking a qualified Clinical Officer to provide primary healthcare services to our community. The Clinical Officer will be responsible for diagnosing, treating, and managing patients, as well as overseeing health programs and promoting wellness within the community. This role is critical in ensuring that Light and Hope provides quality healthcare services and meets the medical needs of the community.

    Education:

    A Diploma in Clinical Medicine and Surgery from a recognized institution.
    Registered by the Clinical Officers Council (COC) of Kenya.
    A valid practicing license from COC.

    Experience:

    1 to 2 years of clinical experience in a similar role.
    Proven experience in managing outpatient services, diagnosing, and treating common illnesses.
    Experience working in low-resource or community-based settings is an added advantage.

    Skills:

    Excellent clinical and diagnostic skills.
    Communication skills – Ability to communicate effectively with patients and colleagues.
    Teamwork – Work collaboratively with healthcare staff, volunteers, and external partners.
    Problem-solving skills – Ability to make decisions quickly and manage emergency situations.
    Organization & Attention to Detail – Maintain patient records and clinic documentation.
    Time Management – Ability to manage clinic schedules and emergencies.
    Computer literacy – Knowledge of Microsoft Office (Word, Excel) and electronic medical records systems.
    Patient-Centered Care – Focus on providing compassionate and high-quality care.

    Duties & Responsibilities:

    Diagnose, treat, and manage patients in outpatient settings.
    Conduct regular health screenings and health education sessions for the community.
    Prescribe medications and treatment plans in line with Kenya’s medical guidelines.
    Ensure the clinic is stocked with essential medical supplies and medications.
    Collaborate with the healthcare team to provide comprehensive healthcare services.
    Maintain patient records and ensure confidentiality.
    Manage and supervise community health programs, including immunizations, maternal health, and disease prevention.
    Report to the leadership team on healthcare activities and outcomes.
    Support and uphold the mission and vision of Light and Hope Initiative, ensuring the clinic aligns with our goal of providing quality healthcare to underserved communities.

    Apply via :

    recruitment@lightandhopeinitiative.org

  • Brand & Marketing Associate

    Brand & Marketing Associate

    We are seeking a creative, dynamic and motivated Brand & Marketing Associate to join our team at RSM Eastern Africa. The desired candidate will support the firm’s Brand & Marketing Coordinator to execute the firm’s marketing strategy and ensure consistent brand and social media compliance.

    Responsibilities

    Assist in the update and design of the firm’s regional marketing materials, including tax guides/alerts, capability statements, newsletters, the firm’s profile, recruitment posters, business booklets, and other promotional materials.
    Assist in the creation and design of social media, website, and email campaign graphics using applicable design software.
    Support the social media strategy by creating, scheduling, and managing content across all platforms.
    Monitor social media trends, engagement, and analytics to improve content performance.
    Assist in the creation of photo and video content, including capturing, editing, and posting.
    Assist in organizing the firm’s client events, including seminars, webinars, client entertainment, charity, and sponsored events.
    Maintain the client calendar of events and coordinate these in a timely manner, including assisting with client feedback and surveys.
    Maintain the firm’s client and non-client register, create a database of internal CVs using RSM branding guidelines, and organize business card designs and photoshoots for new joiners.
    Identify tender/proposal opportunities by scanning media and websites, and assist in the branding of departmental proposals using updated standard templates.
    Assist in the recording and follow-up of weekly proposals, tracking business development activities, and supporting internal communications such as greetings and holiday cards, along with general administrative roles as needed.

    Outcomes

    Improved design quality in terms of creating visually appealing and brand-consistent marketing materials.
    Increased social media engagement, growth in followers, and improved brand visibility across platforms.
    Consistent posting of curated content, meaningful interactions with audience and monitoring of key social media metrics leading to actionable improvements in content strategy.
    Actively developing technical skills on the job and through formal training and complying with the firm’s CPD requirements.
    Ability to represent the firm at various events and portray a positive image of self and the firm and create a business network.
    Ensuring the social media strategy is executed efficiently. 
    Assist in the maintenance of marketing databases as required.
    Ensured that technical newsletters/articles/bulletins are branded on timely basis.
    Ensured that client seminars and other events are organised proficiently. 
    Updated the various firm business development registers on a weekly basis.
    Assist in the compilation of client survey results.
    Ensured regular newsletters are designed for clients and non-clients.
    Assisted in organising clients and non-clients events. 

    Qualifications, Background, and Experience

    Bachelor’s degree in Marketing, Communications or a relevant field.
    Minimum of 1-2 years of experience in brand management, digital marketing, or social media.
    Proficiency in design software (Adobe Suite, Canva) and video editing tools (Adobe, Cap Cut) would be an added advantage.

    Skills and Competencies

    Strong content creation skills, including writing, graphic design, and video production
    Familiarity with digital marketing concepts, including SEO and email marketing
    Fluency in English and excellent written and verbal communication skills
    Familiarity with social media management and analytics tools
    Fluency in MS Office applications and formatting
    Fast learner and comfortable with new challenges
    Integrity and reliability
    Highly organized and able to manage multiple projects simultaneously in a fast-paced environment
    Ability to work independently and as part of a team
    Self-motivated and ability to take initiative

    Apply via :

    forms.office.com

  • Debt Collection Agent

    Debt Collection Agent

    The overall objective of this role is to follow up on non-performing loan accounts and implement a recovery action plan to achieve timely and maximum loan recovery.

    Reporting to Team Leader, call centre agent will:

    Monitor allocated portfolio of delinquent loans facilities and determine appropriate collections strategy within pre-determined policies, guidelines and regulation.
    Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients.
    Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.
    Resolve and mediate disputes between customers and principals/clients.
    Locate and notify customers on defaulted loan accounts by mail, telephone, or scheduled visits in order to recover payments.
    Prepare approval requests for negotiated settlements and follow up until account is fully settled and the balance paid off.
    Maintain and prepare monthly collections reports, updates and status.
    Initiate demand and reminder letters to all defaulting customers and review all credit accounts for proper documentation and monitoring.
    Initiate the clearance process on cleared debts once you receive payment proof and have the same shared to relevant clients.
    Provide customers with their correct account details e.g. loan balance and account numbers.
    Maintaining data integrity and keep customer details confidential.
    Responding to all customer correspondences via e-mail, telephone and postal mail.

    REQUIRED QUALIFICATIONS AND EXPERIENCE

    Possession of a Diploma in any field from a recognized institution with at least 1-2 years’ experience in Debt Collection/Credit or Sales and Marketing.
    Diploma in either Banking/Credit management background will have an added advantage.
    Demonstrate a clear understanding of recovery processes with sound understanding of debt recovery process and techniques.
    Should have strong analytical power, good problem-solving skills and ability to work under immense pressure.
    Must have ability to translate and apply Credit knowledge to improve positive results in negotiations with clients.
    Excellent written and communication skills and the ability to communicate effectively to individuals and groups of people.
    Preferrably within Mombasa road 
    Stipend for 3 months

    Interested and qualified candidates should forward their CV to: careers@finleyltd.com using the position as subject of email.

    Apply via :

    careers@finleyltd.com

  • Pension Administrator Assistant Manager – Fund Administration Compliance Intern Customer Service Officer Quality Assurance Officer

    Pension Administrator Assistant Manager – Fund Administration Compliance Intern Customer Service Officer Quality Assurance Officer

    Job Ref. No: JLIL 268

    Role Purpose

    The role holder is responsible for conserving existing business and providing superior services to retirement benefits business clients. This role ensures full compliance with procedures and guidelines as outlined in the operations manuals, while delivering exceptional customer service and maintaining accurate record-keeping.

    Main Responsibilities

    Operational

    Business Growth. Conserving existing business and offering alternative products to existing clients e.g., annuity, cross sell and following up/providing leads for new business.
    Manage the administration of retirement benefits plans for corporate clients.
    Ensure accurate record-keeping of participant data, contributions, and benefit calculations.
    Maintain up-to-date participant records and handle all necessary documentation.
    Provide exceptional customer service to retirement benefits business clients.
    Address inquiries and resolve issues related to retirement plans promptly.
    Identify opportunities for process improvements to enhance operational efficiency.
    Streamline administrative processes to minimize errors and maximize productivity.
    Work with internal teams to implement system enhancements and automation.
    Statistical Analysis & Returns. Preparing summary/ statistical reports of the Retirement Benefits schemes. Also preparing returns in respect of the Retirement Benefits schemes as assigned for submission within the timelines provided. Monitor key performance indicators and implement measures to achieve targets.
    Maintain accurate and up-to-date records of retirement plans and participant information.
    Generate reports and provide timely and accurate information to clients.
    Collaborate with internal stakeholders to meet reporting obligations.

    Corporate Governance

    Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of insurance servicing.
    Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
    Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
    Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards.
    Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
    Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

    Culture

    Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
    Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
    Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives

    Key Competencies

    Attention to detail and accuracy in retirement plan administration.
    Strong customer service and relationship management skills.
    Knowledge of retirement benefits regulations and compliance requirements.
    Analytical and problem-solving abilities to resolve complex issues.
    Excellent organizational and time management skills.
    Strong communication and interpersonal skills.

    Academic Background & Relevant Qualifications

    Bachelor’s degree in Insurance, Finance, Business or any other related course
    Diploma in Insurance.
    TDPK, LOMA/CII/IIK Qualification will be an added advantage.
    Minimum 1-2 years’ experience in a similar role
     

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    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position

    Apply via :

    Recruitment@jubileekenya.com

  • Monitoring and Evaluation Assistant (Maternity Cover)

    Monitoring and Evaluation Assistant (Maternity Cover)

    The purpose of the Monitoring and Evaluation Assistant role is to measure the outputs, outcomes and impact of RefuSHE’s holistic model and support in enhancing organizational M&E systems, contributing to evidence-based decision-making and continuous improvement. This is a fixed term contract for a period of 5 months 1 week starting from 1st November 2024.

    KEY RESPONSIBILITIES

    In collaboration with the program team, develop data collection tools for RefuSHE’s holistic programming.
    Assist in the collection of quantitative and qualitative data through surveys, interviews, and focus group discussions.
    Ensure accurate and timely entry of data into the organization’s monitoring and evaluation system.
    Analyze quantitative and qualitative data from programs and synthesize findings into well-written English for internal and external reports and presentations.
    Lead the onboarding of new staff members to RefuSHE’s M&E software, ActivityInfo; stay apprised of newly developed software features; and provide ongoing training to staff on ActivityInfo’s functionality.
    Participate in training sessions and workshops related to monitoring and evaluation best practices.
    Track the progress of outputs and outcomes against targets, and flag to the Program Leads in advance potential risks of not achieving intended program outcomes and targets.
    Lead the updating of RefuSHE’s M&E plan.
    Support in the reporting of program data and progress against indicators for all donor reports.
    Support the development of program and proposal M&E plans, including SMART indicators, baselines, and achievable and ambitious targets.
    Facilitate greater understanding of M&E among program team staff by providing troubleshooting and advice as questions, challenges, and new needs emerge.
    Ensure all data collection activities are conducted through a trauma-informed lens and are sensitive to the diverse backgrounds and unique experiences of the refugee young women and girls participating in RefuSHE programs.
    Ensure the utmost confidentiality and security of data collected and that data collection, storage, and reporting activities are compliant with Kenya’s Data Protection Act and RefuSHE’s status as a registered Data Controller.

    EDUCATION REQUIREMENTS

    Bachelor’s Degree in monitoring and evaluation, development studies, economics, or other related studies from a recognized institution.
    Excellent command of English and Kiswahili, both spoken and written.

    RELATED EXPERIENCE/ QUALIFICATION

    1 – 2 years’ experience in supporting M&E work in a not for profit making organization.
    Demonstrate a strong interest in M&E and assessment of programmatic impacts.
    Competent user of MS Office software.

    Send your cover letter and CV as one PDF document to hr@refushe.org citing the position title “MONITORING & EVALUATION ASSISTANT – MATERNITY COVER” in the email subject line, by 1700hrs EAT on Monday 7th October 2024.

    Apply via :

    hr@refushe.org

  • Customer Experience Analyst

    Customer Experience Analyst

    Customer Support:

    Provide technical support to customers by troubleshooting system-related issues.
    Ensure prompt and effective resolution of customer inquiries and concerns.

    Reporting and Documentation:

    Prepare reports and documentation on customer feedback and system performance.
    Maintain detailed records of customer interactions and solutions provided.

    Customer Data Analysis:

    Collect and analyze customer data to identify trends, preferences, and pain points.
    Use data-driven insights to recommend improvements to enhance the overall customer experience.

    Feedback Management:

    Monitor and manage customer feedback channels, including surveys, reviews, and social media, to gather insights and track customer sentiment.
    Escalate technical issues to the appropriate teams for resolution.

    Process Improvement:

    Collaborate with cross-functional teams to streamline processes and enhance system functionality.
    Identify opportunities for automation and efficiency improvements.

    System Knowledge:

    Possess a basic understanding of our systems and technology to troubleshoot and assist customers effectively.
    Collaborate with the technical team to stay updated on system enhancements and updates.

    Cross-functional collaboration: 

    Collaborate closely with the technical teams to ensure end-to-end escalation and support is provided to the clients with technical issues resolved
     Being a team player, understanding the business goals and having the drive to actualize the business goals within and outside the current skills one may possess.

    Qualifications:

    A Bachelor’s degree in a relevant field, such as Business and IT, Marketing, Economics, Statistics, or a related discipline.
    A minimum of 1-2 years of experience in customer Experience, preferably in a related industry.
    Proven track record in managing Customer expectations and building relationships.

    Skills:

    Excellent communication skills, both verbal and written to effectively engage with customers and internal stakeholders.
    Strong interpersonal skills with the ability to empathize with customers, understand their needs, and provide appropriate solutions.
    Proficiency in CRM software and other relevant tools, for managing customer and client  interactions, tracking progress, and maintaining accurate records.
    Technical aptitude and ability to quickly learn and understand complex software applications and technologies.
    Analytical mindset with the capability to gather and interpret data, identify trends, and derive actionable insights to enhance client success initiatives.
    Proactive approach to problem-solving and conflict resolution, with the ability to manage customers expectations and mitigate issues effectively.
    Flexibility and adaptability to work in a dynamic and fast-paced environment, including willingness to participate in out-of-hours support when required.
    Strong organizational and time management skills to prioritize tasks, meet deadlines, and handle multiple responsibilities simultaneously.
    Commitment to continuous learning and professional development, including staying updated on industry trends, best practices, and emerging technologies related to customer success and account management.

    Apply via :

    www.savannahinformatics.com

  • Salesforce Administrator Quality Assurance / Quality Engineer Customer Service Associate

    Salesforce Administrator Quality Assurance / Quality Engineer Customer Service Associate

    Key responsibilities:     

    Perform basic Salesforce administration tasks, including user account maintenance, reports, dashboards, workflows, and other routine tasks.  
    Assist in training new end-users on the Salesforce platform.  
    Grow the Salesforce skill set across the organization.  
    Maintain Salesforce databases and ensure data integrity.  
    Provide Tier 1 support to business users, addressing immediate operational and/or technical issues.  
    Collaborate with various teams to optimize Salesforce functionality and improve user experience.  

    Competencies  

    Minimum 1-2 years of experience as a Salesforce.com administrator.  
    Proficient in Salesforce administration, with a focus on Sales Cloud.  
    Familiarity with Salesforce.com Admin tools (Admin I certification preferred).  
    Ability to manage multiple tasks simultaneously.  
    Excellent problem-solving skills and a customer-focused attitude.  
    Strong communication and interpersonal skills.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :