Job Experience: Experience of 1 – 2 years

  • Nurses

    Nurses

    Responsibilities         

    Ensuring patient care, including medication, orders and treatment.
    Assisting the physiotherapist officers in performing special procedures.
    Keeping abreast of changing techniques in critical accurate nursing and maintaining high level of professionalism.
    Maintaining accurate medical records in liaison with records officer.
    Ensuring economic use of equipment and supplies.
    Counseling patients.

    Qualifications                         

    Hold a Diploma in nursing from a recognized institution. (A degree is an added advantage.)
    Has a Registration Certificate with Nursing Council of Kenya.
    Have a valid practicing license Strong commitment to care of patients.
    Strong commitment to care of patients and general customer service.
    Must have good communication skills.
    1-2 years’ experience.

  • Account Manager

    Account Manager

    What’s this job all about?
    As an Account Manager you will work as a member of our sales and account management team and be responsible for identifying, approaching and signing contracts with partnering restaurants. You will help develop our offers to restaurants, manage key accounts and help grow existing businesses by leveraging your sales and relationship management skills.
    After closing the contract you will continue your relationship with partner restaurants, identify and conduct initiatives to activate them. We are looking for a sales gun who is passionate about Jumia Food and enjoys interacting and negotiating with partners. You’ll leverage your skills in emailing, cold-calling, and driving internal processes to set up our partnerships for success.
    The main challenges are described as below:
    Main Responsibilities

    Onboard new partners on our platform by providing them all the necessary tools and information to start working
    Leverage prospecting skills and relationships to build partnerships with franchisees of the most important restaurant chains
    Understand P&L tracking, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence
    Get feedback from our partners and translate it into product, marketing and operations improvement
    Maintain good relationship between Jumia Food business lines and our partners
    Be responsible for our partners’ business performance, analyze their main KPIs and ensure growth Month on Month.
    Improve operational efficiency of our partners by making sure we always deliver the best service to our customer
    Track and reporting of performance metrics.
    Clearly communicate the value of Jumia Food and its newest products to prospects

    Required Skills & Qualifications

    1-2 years of experience in Account Management and/or Business Consultant, preferably in FMCG, food-hospitality or on-demand delivery industry
    Problem solver, perfect written and spoken communication
    Customer obsession
    Proactive, organized, and obsessed with details
    Exceptional listening, communication and organizational skills.
    Proven ability to multi-task and follow through while paying strict attention to detail
    Coachability, interest in implementing feedback, and dedication to improvement of your craft
    Genuine curiosity about people and business and a passion for Jumia Food and food
    An infectiously positive attitude and drive to win; hustle and determination
    Bachelor’s degree required
    Fluency in English and Swahili

    We Offer

    A unique experience in an entrepreneurial, yet structured environment
    A unique opportunity to help build & shape a growing African ecommerce giant
    The opportunity to become part of a highly professional and dynamic team
    Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).

  • Learning & Evaluation Officer

    Learning & Evaluation Officer

    Job Description – Learning and Evaluation Officer
    Reporting to the Learning & Evaluation Manager, the Learning & Evaluation Officer will offer critical support to MEL and assume a key role in supporting MEL systems development and implementation. The primary function of the Leaning & Evaluation Officer is to undertake data collection and analysis, including unique research projects, in order to track program activities, evaluate program impact, and to capture organizational learning.
    The Learning and Evaluation Officer will report to the Learning and Evaluation Manager.
    Key Responsibilities include, but are not limited to:

    Data Collection for Program Monitoring , Evaluation, & Learning

    Liaise with Learning and Evaluation Manager to create and pilot data collection tools for Dignitas programs.
    Train and support staff to use program monitoring tools.
    Support field teams to collect both quantitative and qualitative data for MEL using ODK.
    Periodic review of evaluation tools in order to provide recommendations for improvements to the tools and processes of data collection.
    Conduct periodic research activities such as case studies and needs assessments. This will involve visiting schools to collect in-depth and narrative information to inform program decisions, reporting and communication purposes.
    Develop and contribute to written materials and presentations to support external and internal communications. *

    School Recruitment

    Lead school mapping and recruitment exercise to identify partner schools across various communities.
    Contribute to development of criteria, tools, and process for initiating new school partnerships
    Collaborate with the School Support Team to conduct effective recruitment of new partner schools with support from the school support team.
    Guide team to continually improve the recruitment process to identify high potential schools *

    Data Management & Analysis

    Conduct appropriate analysis on data collected to support reporting across programs.
    Develop graphs, charts, infographics and other visualizations to support data reporting.
    Maintain the available databases and ensure that the data is robust and up to date.
    Query data to support reporting and decision making for various programs.
    Produce custom reports for the programs team as needed *

    Technology Implementation & Support

    Identify potential technology solutions for data collection, storage, and reporting.
    Support the application of identified technologies to support monitoring & evaluation.
    Manage and configure tablets used for data collection for their optimal usage.
    Train staff on how to effectively use various applications and technology solutions.
    Provide end-user support and resolve issues arising from technology usage. *

    Candidate Profile
    Qualifications:

    Degree in Statistics, Project Management, or a social science discipline (A relevant diploma coupled with 3 years’ experience is acceptable).
    1-2 years’ experience in data collection, analysis, and management.
    Experience in ODK, database management, data visualization and statistical software highly preferable.
    Advanced mastery of MS Excel and the MS Office Suite is necessary.
    Proven report writing skills. *

    Key skills and knowledge to be successful in the role include:

    Possess attributes of team orientation
    Strong interpersonal skills
    Openness to learning.
    Commitment to Dignitas’ vision and mission.
    Keen attention to detail

    Dignitas’ work environment requires:

    Willingness and ability to give and receive tough feedback
    Dedication to results-orientation

    Work Location and Remuneration
    The candidate will be based in Nairobi but must have the ability to travel to various parts of Kenya as required. Salary is commensurate with experience and competitive with the non-profit education sector in Kenya.
    Timeline
    Advertisement ends: February 3rd, 2019First Round interviews: February 8th, 2019 (Tentative)Candidates who are successful in the first round of interviews may be asked to complete a task for the Interview Panel. Details will be communicated in due course. *

  • Customer Experience Executive

    Customer Experience Executive

    Job Description
    Reporting to: Head of Finance, Customer Experience and Procurement
    Minimum Qualification: Diploma
    Principle Duties and Responsibilities

    Conduct regular customer service process reviews and audits to ensure gaps and risks are managed, procedures followed and improvements are effected.
    Handle and/or escalate accordingly the enquiries that come through the customer service contact channels Obtain customer testimonials.
    Prepare customer service reports by collecting, analyzing, and summarizing data and trends.
    Ensuring all relevant communications, records and data are updated and properly stored.
    Identify customer touch points and develop and implement innovative means to serve customers better throughout the customer lifecycle in conjunction with the other teams.
    Come up with ways, criteria and metrics to appreciate customers
    Liaise and communicate with the customers who win during company promotional campaigns.
    Maintain hard and soft copies of clients’ documentation.
    Handle Front office roles in the absence of the Front office Executive when requested by management.
    Identify and assess customers’ needs to achieve satisfaction.
    Check on quality of service offered to the customers as well as compiling the quality reports.
    Handle product recalls requests.
    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and prepare incidents reports.
    Responsible for compiling and generating reports as they relate to customer service surveys.
    Collect and collate customer feedback and developing actionable changes/improvements.
    Assist in implementing major customer service projects or initiatives.
    Ensure all the required signage is present in the completion documents i.e. by the client and the company directors before and after the documents are taken to the lands office.
    Perform other roles as required as part of the customer service team.

    Key Performance Indicators

    Ensure overall Customer Satisfaction
    Monitor overall customer acquisition rate
    Timely Complaint Escalation rate
    Product Knowledge
    Promotion of Customer awareness

    Requirements for the Customer Experience Executive Job

    A Diploma/Bachelor’s degree in Customer Experience or related field
    1 to 2 Years’ experience in Customer Service or Client relations roles.
    Demonstrated ability to manage multiple tasks and compile customer service reports
    Strong analytical, communication and interpersonal skills
    Highly driven with enthusiasm to maintain exceptional customer service and to cope with irate clients.
    Proficiency in computer skills MS Word, Excel, Outlook, Email, Internet and CRM database.
    Good attention to detail, organized, efficient and decisive.
    High degree of accuracy when handling customer data.
    Ability to work independently and as part of a team.

  • Accounts Assistant

    Accounts Assistant

    Job Number: HR-AA-01-2019
    We are seeking to recruit an Accounts Assistant for our Finance department. We invite applicants who are experienced, results-oriented, dynamic and self- motivated with proven track record and attributes to excel in a highly competitive environment.
    Responsibilities

    Timely and accurate receipting of cash and cheques from clients;
    Reconciliation of daily collections and ensuring revenue completeness;
    Daily banking of collections;
    Prompt and accurate updating of clients’ accounts and issuing of monthly statements;
    Billing customers for goods and services.

    Qualifications

    Business-related University degree or CPA 2;
    Must have demonstrable hands-on experience with an accounting system;
    Knowledge of SAP or DTI system will be an added advantage;
    1 to 2 years working experience.

  • Child Sponsorship and Media Assistant

    Child Sponsorship and Media Assistant

    Purpose of the position:
    To provide quality letter writing and responses between students and their international sponsors while using media to promote and advance organizational products. Effectively and efficiently process correspondence, filing, special mailings, and distribute mails to students and international office projects and updating our online platforms.
    Major responsibilities:

    Facilitate and support students under sponsorship programme to write quality letters to their international sponsors
    Distribute letters to students from their international sponsors
    Ensure regular update of students’ information at task force programme
    Ensure timely and quality responses to all inquiries and request
    Process all incoming and outgoing mail in a timely and efficient manner
    Follow up with the urgent issues from the mails.
    Prepare accurate and timely report monthly to the manager.
    Update regularly online our products on social forums
    Carry out other tasks as requested by the organization.

    Education: College or university graduate with advanced degree in a relevant technical area particularly in media or IT
    Professional Experience: At least one or two years experiences working in related activities
    Skills Required:

    Strong command of English (written and spoken)
    Ability to do translation and interpretation
    Good computer skills in MS Word, Excel, Access and understand computer hardware and software functions
    Excellent attention to detail
    Willing to work in a team and serve others
    Creative and willing to learn

  • Associate

    Associate

    Job description
    CrossBoundary is recruiting a full time Associate to support the Mini-Grid Innovation Lab initiative. CrossBoundary is not a development firm and is not seeking typical development skills. We are seeking a highly motivated individual with previous exposure to, or interest in, renewable energy, retail energy markets, or off-grid energy and who has notable private sector or investment experience with strong analytical skills. Individuals with experience in designing and implementing pilots and/or managing business insight initiatives for rural consumers in Africa are also encouraged to apply. Experience in developing countries is preferred, as is an engineering degree or technical background. Associates typically are pre-MBA/Masters candidates with 2-4 years of work experience in high impact organisations, but people of all backgrounds meeting the above guidance will be considered for the role.
    You will support the Lab Lead in running the Mini-Grid Innovation Lab for Africa, which has two main groups of activities. The first is working with mini-grid developers to identify and test innovative solutions to the mini-grid business model, through managing an iterative process of piloting and refining ideas. Based on the results of these experiments and the data collected, your second set of activities will focus on data analysis and promoting the results to the sector. With support from academic institutions, you will analyse the results of pilots and their impact on mini-grid business models, and support the dissemination of these results to the rest of the sector.
    About The Team
    CrossBoundary operates in frontier markets that also hold immense investment opportunities. The CrossBoundary team is a unique group made up of people who are genuinely excited by the opportunity to make a difference in some of the most challenging yet exciting markets in the world. Team members come from diverse backgrounds, but share a number of qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action.
    Compensation
    CrossBoundary offers a highly competitive salary (including benefits).
    Skills And Characteristics Required

    Ability to think creatively to find innovative solutions to business model gaps
    Excellent analytical ability and discipline; ability to think clearly, structure problems logically, and then design and implement solutions that focus on the core issues
    Strong quantitative skills. Ability or willingness to learn how to deploy analytical tools beyond Excel on large data sets to drive insight is essential.
    Strong communication skills. Ability to distil complex findings into convincing, compelling messages and present results in a clear and simplified manner.
    Ability to coordinate diverse range of stakeholders in challenging environments
    Self-starter who is passionate about creating lasting change in frontier markets
    Willingness to work and live in a sometimes challenging environment

    Primary Responsibilities

    Support implementation of innovative business model improvements across Tanzania, Kenya, Nigeria, and Zambia
    Alongside Lab Lead, support mini-grid companies to design prototype innovations through ideation workshops and ongoing consultation
    Support data collection on impact and undertake quantitative analysis to evaluate success
    Support external experimentation initiatives through the Lab’s network when requested and appropriate
    Analyse results of Lab’s work and support advocacy efforts for the sector
    Maintain and update dashboards for reporting to the sector and to donors on impact
    Regularly analyse data received from mini-grid developers to evaluate experiment hypotheses and communicate findings
    Work with Lab Lead, academic institutions, and advocacy organisations to promote results of Lab’s work (successes and failures in experimentation) and publish results
    Identify and engage partners
    Meet with new partners interested in engaging in the Lab’s work (e.g. academic institutions, NGOs, donors and funders, mini-grid developers, technology companies) and identify paths forward for collaboration
    Engage Lab’s key partners on a regular basis to provide updates on the Lab, gather feedback on prototype designs, and build community among mini-grid developers
    Support Lab Lead to mobilise scale-up funding for the Lab’s efforts
    Complete regular reporting requirements for the Lab’s funders
    Support market and policy assessments and ongoing market analysis
    Conduct macroeconomic, regulatory, and operational assessments
    Provide sector analysis of priority areas for business model improvement
    Identify potential new markets and priorities for experimentation in the mini-grid sector

    Location
    Candidates will join our team in the CrossBoundary office in Nairobi, Kenya. There will be substantial opportunities for international travel.

  • On-boarding Executives 

Customer Acquisition Executive

    On-boarding Executives Customer Acquisition Executive

    Address: Milimani, next to Impact Research, Kisumu, Kenya
    We are looking for somebody to help our business grow the number of pharmacies, chemists and small clinics currently using the system.
    The company will provide extensive training to help you reach your potential and attain your sales targets.
    Responsibilities

    Data Entry, which includes entering all the supply items in a pharmacy onto the Maisha Meds system and also training them on how to use it. Training will be made available to help the selected On-boarding Executives to effectively perform these activities.
    Sending regular updates to the supervisor by submitting activity and results reports, through daily call reports, weekly work plans, and monthly activity reports on completed tasks in the respective territories.

    Requirements

    The applicant should have 1-2 years of data entry experience.
    The applicant should have a high degree of professionalism; integrity; strong organization and attention to detail; sales planning; presentation skills; a high energy level and experience meeting sales goals. The applicant should also be able to work independently.
    A strong academic record is not essential but a diploma in any field is preferred. Somebody who is a quick learner of new information and skills is more valuable for this role.
    Possess a smartphone or a tablet.
    Strong communication skills are an essential component of this role including written and spoken Kiswahili and English.

    For prospective applicants without data entry experience please be very clear about why you think you would make a good on-boarding Executive for Maisha Meds.
    Target
    A minimum of 3 chemists per week
    Remuneration and Benefits
    The period of engagement will be a three month probationary period but Maisha Meds reserves the right to terminate employment sooner in the event of underperforming.
    The pay package for this role is entirely commission based.

    For every chemist on-boarded, the on-boarding executive will be entitled to 1,000 KES per chemist.
    The executive will be entitled to transport cost when going for an on-boarding exercises

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