Jobs Kenya

Job Experience: Experience of 1 – 2 years

  • Relationship Officer

    Relationship Officer

    Responsibilities

    Coordinating with existing customers and maintaining relationship with them.
    Drive Salary portfolio growth through new customer acquisition.
    Offering quality Customer service and Customer engagement.

    Qualifications

    A minimum grade of C plain in KCSE
    Qualifications in a business related course (Certificate, Diploma or Degree)
    1-2 years’ experience in lending.
    Candidates with other relevant qualifications such as Accounting, Credit, Banking and Finance etc. are also encouraged.
    Aged between 24 and 35 years

  • Assistant Chief Steward

    Assistant Chief Steward

    Do you see yourself as an Assistant Chief Steward?What’s your passion? Whether you’re into hiking, hunting or team sports, here at IHG we’re interested in YOU! We love to employ people who apply the same amount of passion and dedication to their jobs as they do to their hobbies – helping us to become one of the very best companies in the world.
    By sharing your expertise and passion, you will help us to achieve our vision which is ‘Great Hotels Guests Love’. InterContinental Nairobi is situated along City Hall way in Nairobi overlooking the City and a 5 minutes drive from the City Centre.
    Your day to day
    As an Assistant Chief Steward you will be responsible for controlling cutlery and crockery and whose duties include stock-taking and preparation of breakage’s and losses reports and at the same time in charge of all stewarding colleagues in the absence of the Chief Steward.
    What we need from you

    Ideally, you will have at least 1-2 years of experience in a similar role in a branded Hotel.
    Strong leadership skills managing the stewarding brigade in a very busy and large operations.
    Ability to maintain consistent hygiene every time to every customer.
    Strong knowledge of food safety and Health & Safety

    What we offer
    We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

  • ITO Tablet Coordinator Program Design Internship Financial Advisory Services Internship

    ITO Tablet Coordinator Program Design Internship Financial Advisory Services Internship

    The Tablet Coordinator will be central to the organizational shift from the traditional paper contract enrollment system to the Mobile Enrollment system. He/She will be the primary contact with the Field Team and other departments to ensure timely and efficient set up of 2000+ mobile devices to be used by Field Officers during enrollment.
    Responsibilities
    Tablet Support

    Primary contact for Mobile/Tablet issues. Both hardware and software issues.
    Program Innovations and Field Operation’s first point of escalation for mobile/tablet support issues.
    Test and implement mobile/tablet setup, configuration, troubleshooting and maintenance standards for use in the organization.
    Test and implement mobile/tablet management for the organization.
    Test and implement mobile/tablet inventory management techniques for the organization.
    Test and implement the mobile/tablet enrollment procedure to enable tablet enrollment.
    Android configuration – User, Admin, security
    Knowledge of Google products. Particularly G-Suite and Google Play store

    Act as a department liaison

    Work closely with Mobile Team Lead to plan and coordinate Mobile/tablet Setup and configuration activities.
    Heavy coordination with Program Innovations and Field Operations staff on matters regarding usability, features, issues and feedback.
    Heavy coordination with Development/IT Development regarding feature/function changes, streamlining device setup.
    Coordinating with Program Innovations, Development, Field Operations, Procurement, and other departments regarding mobile/tablet purchase, setup, configuration, and maintenance.
    Manage/coordinate mobile/tablet hardware/software requests from other departments.

    Documentation and reporting

    Follow and write mobile support documentation i.e. processes (setup, configuration, troubleshooting and maintenance).
    Keep track of problems and repairs-log all tasks performed and provide for check-ins.
    Daily interface with the Mobile Device Management team for reporting and identification of issues.
    Compile weekly reports as determined by the Mobile Team Lead and program needs.

    Frequent field visits to test, observe, implement, critique and build experience with mobile tools.
    Liaison between Mobile Team Lead and OAF staff
    Career Growth and Development
    We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
    Qualifications
    Specific qualifications include, but are not limited to:

    Bachelor’s Degree in the IT field preferred.
    1-2 years experience in a busy IT environment.
    Ability to observe field execution and draw process improvements.
    Ability to draw the right balance between efficiency and cost savings as a benchmark for process improvements.
    Great communication skills. Particularly the ability to tailor information to match an audience.
    Ability to connect day to day work with broader OAF mission.
    Good organizational skills and exceptional at multi-tasking.
    Ability to translate Department Objective Key Results to personal goals.
    Ability to work independently to meet project objectives in time.
    Great IT device troubleshooting skills
    Conversant with MS Office.
    Conversant with Google Suite.
    Willing to live in Kakamega.
    Strong communication (written and oral).
    Fluent in English.

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  • Credit Risk Analyst

    Credit Risk Analyst

    Context/Scope
    Significant cross-market functional responsibilities with the aim to deliver a seamless end-to-end commercial service. It ensures proper operation of processes from incoming fund allocation to customer ledger maintenance, order release, outstanding follow-up and overdue management, including credit limit control and reporting.
    Service Delivery entails issue resolution and close business partnering with the credit risk, customer service and commercial market teams.
    Financial Dimension
    The role is responsible for credit risk framework for the Nigeria market. Its key in driving controls around our trading with General Distributors and Key Account customers
    It is also key in managing business risk related to stock, debtors and creditors thus driving Working Capital
    Nigeria is a 125Bn revenue business of which 94% of the revenue is earned from trading with General Distributors and Key Account customers
    Leadership Responsibilities:

    Sees the bigger picture and understands the detail
    Works logically and pro-actively towards solutions
    Responds positively to direction and shows energy in delivering what is expected within own area of work.
    Is receptive to feedback and is willing to learn from mistakes
    Ability to effectively Prioritize trade customer needs and build on customer knowledge when making decisions
    Understands the need to be part of a high performing team and supports the actions of others to deliver this.
    Good knowledge of internal and external business partners
    Takes ownership for delivering on promises and speaks up when operational standards are slipping

    Purpose of Role:

    Provide world class seamless end to end credit risk analysis service and manage the relationship with customers/distributors in the Nigeria market operations

    Top Accountabilities

    Performance commentary of daily cash collection report and timely circulation to HODs in market.
    Recommendations on customer credit limits and implementation of the approved changes. (implementation is transactional)
    Calculation of interest on unhealthy customers with overdue and managing the conversation with the customer on how to turn around the status of their account.
    Managing the review of price changes for General Distributors and Key Accounts. (loading in SDP is transactional)
    Managing customer deductions relating to incentives and rebate and resolving issues/complaints from Trade customers relating to the above. (transactional)
    Review of requisitions and raising of free issue order request for new activations, sampling and launching of a new product by the sales team. (loading in SDP is transactional)
    Attending to issues/complaints from customers and following up on claims made and resolve any balance confirmation and reconciliation issues.
    Managing the process of extending payment terms of customers due to delays in delivery and any other reasons provided by the operations team. (transactional)
    Continuously look for process improvements to drive customer satisfaction and raise service efficiency.
    Health check analysis and waiver request management through monitoring of stock levels held by Trade Customers (Distributors) are in line with outstanding debt.
    Assessing the customer risk and propose to the Credit committee for changes on the credit risk category for all customers.
    RRS management through timely collection of monthly loan repayments, creation of codes for new DBs and resolution of reconciliation issues.
    Develop E2E commercial ‘centre of excellence’ in Africa to provide end to end clarity of the credit risk analysis process, to provide a central focus point for SSC in order to facilitate best practices
    Actively promote the CARM/Control agenda and adhere to controls/compliance environment and input to audits
    Preparation of customer risk assessment reports in preparation for the credit committee meeting

    Key performance indicators

    Days Sales Outstanding
    Weighted Average days to Collect/ Weighted Average payment Terms
    Collection To Term
    91+ aged debt/7+ aged debt
    Cash collection (meeting target – overdue debt 2%)
    Customer dispute management and customer service

    Qualifications and Experience Required:

    University or College degree and/or 1-2 years relevant experience
    Speaks English fluently
    Has some financial knowledge or willingness to learn financial transactions
    Past experience in the credit control function is an added advantage
    Has strong interpersonal and communication skills
    Is enthusiastic to solve problems
    Is a good team player and has ability to work independently
    Solid PC literacy, strong Excel skills required (SAP knowledge is an advantage)
    Is self-confident, accurate and pays attention to detail

    Barriers to Success in Role (Optional):

    Lack of ability to express self and proficiency in required language
    No team player
    Lack of accuracy and attention to details
    Difficulty in setting priorities and in working independently

  • Sales Representative

    Sales Representative

    Insynque Solutions is looking for an experienced B2B and B2C sales representatives with a competitive drive to sell her products. Your role will be mainly in the field to generate Sales Leads and Close Sales. We are a focused and results driven company and therefore sales goals are clearly defined, achievable, and focused on sales volume. Sales representatives that do not consistently meet their goals will not be retained.
    Representatives will however have the freedom to spend their time on the tasks they feel will make them the most commissions in consultation with their supervisor.
    We expect you to have the following traits and skills which are critical to the success of this role.

    Fluent in English and Kiswahili
    Possess cold calling/email marketing experience
    Passion for technology and desire to progress into closing sales role
    High Energy and positive attitude
    Strong problem solving skills
    Able to multi-task, prioritize, and manage time effectively
    Capacity to work in a fast-paced team environment
    Ability to understand customer requirements
    Competitive and goal oriented
    Highly motivated, driven and self-starting individual
    Must be able to work in a team environment while maintaining independence
    Excellent written and oral communication skills

    Roles and Responsibilities

    Build Sales Pipeline
    Log and track the Sales Leads
    Inbound and Outbound Lead Management
    Prospect via phone and email to educate customers and uncover business opportunities

    What You’ve Done

    1-2 years Sales Development experience
    Must be able to work in a team environment while maintaining independence
    Excellent written and oral communication skills
    Experience with sales prospecting tools:
    Fluent in English and Kiswahili.

    What we offer:
    We shall offer access to a facilitative work environment, access to sales software and initial training on our company products and services.
    We will also create sales literature or other forms of content upon request. We want you to have what you need to be successful.
    While we do offer training on our company, services and industry; we do NOT regularly offer introductory sales training hence prefer candidates with B2B experience,
    If you are confident in your sales abilities, we offer an excellent product that meets a clear need.
    Remuneration:

    The remuneration is 100% Commission based on Sales Closed.
    There is no cap on commissions earned.

    Qualifications and Competencies:
    The following qualifications and competencies are essential

    Minimum Diploma holder in Sales & marketing or relevant discipline.
    Have experience in high end corporate branding/ or mid-level corporate branding.
    At least 2 years’ experience in Sales and Marketing in a similar or a relevant role
    A self-starter with very good leadership skills, Good networking and acquisition skills
    High aptitude and great enthusiasm about sales profession.
    Excellent communication skills {Fluency in both written and spoken English language and ability to write winning business proposals.}
    Detail-oriented, good prioritization skills, proactive and goal-oriented.
    Age 23 – 32

  • Flexi-Cashiers

    Flexi-Cashiers

    Sheer Logic Management Consultants is seeking to engage dynamic individuals for Flexi-Cashiers position for one of our clients.
    Responsibilities

    Dispense and receive physical cash, cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers.
    Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque, verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds and any other prevailing requirements/guidelines that are applicable as per the procedure. etc.). Refer any concerns to the Team Leader Cash or Operations Officer for follow-up and decision-making on whether to proceed.
    Refer any transactions in excess of teller limits to the next level for authorization.
    Capture all transactions on the bank’s system and ensure that all transactions are properly authorized before processing.
    Carefully counts all cash received or dispensed to ensure that errors are avoided. Barclays has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.
    Assist by guiding customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.

    Customer Service:

    Provide advice to customers on the cash process to ensure the smooth flow of transactions.
    When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the Branch Manager or Branch Operations Manager or ask the customer to speak to an a Senior Official when all other efforts have been exhausted to resolve the customer’s request.
    Explain the banks procedures, security requirements (such as the requirement to provide sufficient ID when transacting) as well as services to customers.
    Inform customers of the value of using the Customer Feedback system, including explaining to customers how the bank uses their feedback to improve service.
    Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs, and referring any new leads to the relevant official as may be guided by the Line Manager.C
    When specific sales campaigns are running in the branch, explain the campaign details in brief to customers, and direct them to the relevant official or further information.

    Controls

    Reconcile own till cash as per policy requirements as well as when cash is restocked or repatriated during the day. (current procedures should apply at any given time).
    Open and close tills according to the bank’s procedures, including physically securing the till according to requirement set out (e.g. physically chaining the till).
    Throughout each day advise the Cash/ATM Custodian when teller cash limits are reached to enable them to restock or repatriate cash.
    • Ensure that all transaction records are kept meticulously and in accordance with bank procedures. Make such documents available for review/control purposes when required.

    Technical skills / Competencies

    Excellent numeric skills including meticulous attention to detail
    Excellent communication skills especially verbal
    Listening and questioning skills
    Good keyboard skills, especially on the numerical side.
    High level of working knowledge of all the Bank’s products, procedures and policies
    Understanding of Branch operations
    High school diploma with Math and English passed at a higher grade
    Some knowledge of competitive products and processes
    Relevant diploma and degree
    Some experience in dealing with large amounts of cash in a retail environment
    1-2 years’ experience in a banking hall environment either as cashier or inquiries
    Branch Operations experience

  • Room Attendant – Revised Laundry Attendant

    Room Attendant – Revised Laundry Attendant

    Job description
    Responsible for cleaning required rooms a day according to the standards set by the hotel, turndown, cleaning late services/departures as requested by the supervisor and cleaning any public areas as requested by the supervisor.The incumbent will be responsible for cleaning and supplying all assigned areas according to standards as set by Kempinski. Ensures guests satisfaction by living the Kempinski DNA.
    Key Responsibilities

    Alert, well informed about the Hotel and able to work during peak hours rapidly, maintaining a constant standard of performance.
    Carries out his duties strictly in accordance to the established procedures and is aware of the important responsibility to keep the expensive Housekeeping cleaning machines in perfect condition at all times.
    Ensures standards are maintained with regards to room cleanliness and room set up.
    Cleans the assigned guest rooms to the standard set by the hotel. That involves, but is not limited to, making beds, cleaning bathrooms and replenishing amenities.
    While cleaning the guest rooms, to check all furniture and fittings in the room are working properly, if not report anything broken, missing or damaged to the supervisor.
    Cleans the corridor of the floor where rooms are assigned.
    When on afternoon shift to clean assigned rooms to the standard set by the hotel.
    When on evening shift to turndown occupied and expected arrival rooms as per the standard set down by the hotel, and any other duties requested by the supervisor.
    Checks vacant rooms every morning to ensure they are not left on Turndown and touch up where necessary.
    Stocks the housekeeping trolley to the standard required, and maintain it during the day.
    Removes room service trays and trolleys etc. and place in the service area.
    Is responsible to keep the pantry and service areas on appointed floor clean and tidy at all times.
    Has a working knowledge of products and equipment used to clean the assigned rooms.
    Maintains all equipment in good and clean condition.
    Verifies the physical status of rooms and updates Order Taker of any discrepancies found.
    Reports any lost and found items at once to Order Taker or Supervisor.
    Writes down on his/her assignment sheets relevant information for record purposes, and possible future inquiries. At the end of the shift, reports special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
    Re-arranges furniture layout whenever necessary.
    Empties garbage and ashtrays regularly according to procedures.
    Reports to Supervisor any sickness or unusual behavior of guests.
    Cleans and maintains cleaning equipment and machines and stores them in designated store room after every use. Reports any defect to the Supervisor immediately.
    Cleans and keeps pantries and store rooms clean, tidy and properly supplied at all times.
    Answers all guest questions/requests in a friendly and caring manner, takes appropriate action, or if needed, refers the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
    Flexible in shift timings and days.
    Signs in and out on the signing sheet.
    Attends training sessions or communication meetings as advised by the Supervisor.
    Carries out fire, safety and evacuation procedures as required by the policy of the hotel.
    Cooperates in the performance of any reasonable task requested by managers of the hotel.
    Knows and adheres strictly to Lost & Found procedures.
    Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
    Understands and strictly adheres to the rules & regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, and Health & Safety.
    Cost efficient usage of cleaning chemicals.
    Follows the code of conduct and company’s policies and procedures.
    Ensures that all potential and real hazards are reported and rectified immediately.
    Follows company grooming standards.
    Reports any work related accidents happened on premises.
    Familiar with evacuation procedures.
    Maintains good relationship with coworkers in Housekeeping and other departments throughout the hotel.
    Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel.

    Desired Skills & Qualifications

    High School or secondary diploma required
    Certificate in Housekeeping and Laundry Techniques
    1-2 years experience in a 5 star/ Luxury property with similar capacity preferable
    Ability to use Housekeeping equipment and machines
    Concern for quality and attention to details
    Ability to work and communicate in a multinational environment
    Able to work in a fast paced environment and can multitask
    Ability to remain calm and composed under pressure
    Flexible in terms of scheduling
    To be able to stand and walk all day
    Physical ability to clean a minimum of 14 rooms per day to the required standard
    Physical ability to maneuver a housekeeping trolley
    Physical ability to lift heavy objects

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  • Motorcycle Rider

    Motorcycle Rider

    Details:
    Qualifications:

    Form Four [KCSE] graduate
    Age 23 – 35 years
    Valid Driving License Class F/G
    At least 2 years driving experience
    Good knowledge of Nairobi Roads
    Can speak well in English and Kiswahili
    Valid reference

    Experience:
    At least 1 year experience as a Motor Bike Rider in a busy organization with a lot of deliveries to be made or collected.

  • Assistant Data Analyst

    Assistant Data Analyst

    About the Position
    Reporting to the Senior Data Analyst, you will join a small, growing team who are responsible for our internal analysis and reporting to improve our decision-making. You should have a passion for analyzing data, have experience of dealing with large datasets and high volumes of data, as well as experience using multiple systems to retrieve data and produce reports.
    Roles and Responsibilities

    Interpret company-wide data, analyze results using statistical techniques and provide ongoing reports and dashboards
    Leverage data to identify, quantify and influence tangible business gain
    Transform large, complex datasets into pragmatic, actionable insights
    Applying VBA macros to automate repetitive tasks e.g. inventory replenishment
    Gather and process raw, unstructured data at scale into a form suitable for analysis then consolidate into the data warehouse in order to perform Business Intelligence and advanced analytics
    Logistics analysis
    Calculate sell through rates for items to aid in the reorder/replenishment process
    Collate daily feedback from the stores to inform the replenishment process
    Dashboarding for Vivo’s e-commerce platform
    Design dashboards for the sales team and other departments
    Track items moving from production stage and providing analysis that inform the warehouse strategy
    Daily inventory optimization tracking
    Systems analysis
    Design and improve standard operating procedures

    Behavioral Competence

    Strong analytical skills with ability to collect, analyze, model and interpret data
    Problem-solving skills
    The ability to plan work and meet deadlines
    Accuracy and attention to detail
    Team working skills
    A methodical and logical approach
    Interpersonal skills.
    Good written and verbal communication skills.
    Ability to compile reports and present findings.

    Requirements

    Degree in applied/pure mathematics, statistics, Information Management or any other quantitative discipline.
    1 -2 years’ experience in a similar role.
    Excel VBA programming skills, Python or R
    Training in advanced excel, access and added advantage.

  • Sales Officer – Central Kenya

    Sales Officer – Central Kenya

    Job description
    About This Role
    As local towns and cities grow, consumption of wood materials is booming. Komaza’s vision is to become the leading supplier of wood products in East Africa. As Sales Officer, your role is to build vital connections in Central Kenya and forge deep relationships with a wide network of buyers. You should be driven and charismatic, a natural relationship builder who is energized by new connections and challenges. You are a problem solver, who is open and honest enough to seek both critical feedback and collaborative solutions to any obstacles.
    What you will do

    Generate sales leads as per relevant customer segments
    Establish strong deal pipelines for outlined products
    Generate sales reports and use that for sales planning
    Providing customers with product quotes in a timely manner
    Attract high volume purchase clients to meet set targets
    Negotiating best terms with potential customers, taking into account the business needs of Komaza.

    What you have

    Bachelor’s degree or Diploma in any business relevant field
    1-2 years of field sales experience, wood products/construction industry is an added advantage
    Excellent written and verbal skills
    Strong commercial awareness, ideally of wood products industry

    You’re also

    Strong interpersonal skills;
    A high degree of self motivation and self drive;
    Ability to work independently
    Self-confidence and enthusiasm
    Passion for sales and results oriented
    Integrity

    What we expect
    If you’re looking for a sales opportunity to be part of a critical momentum in Central Kenya’s expansion for Komaza then this is your chance. The role will primarily based at our offices in Nairobi. You’ll be travelling to various parts in Central Kenya. It comes with a competitive base salary and commission and benefits.