Job Experience: Experience of 1 – 2 years

Customer Engagement Officer

Role In Brief
We’re looking to add customer-oriented, analytical people to our Customer Engagement team. You’ll be motivated by building relationships with a portfolio of long-term customers – whether they are hustling in Gikomba or running a major supermarket. You’ll take pride in keeping everyone’s accounts in order – making sure the dozens of clients you manage are fully stocked while keeping on top of their account payments. Most importantly, you’ll be eager to take on more responsibility and grow your career as part of our team.
Responsibilities
Manage Client Accounts

Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
Manage customers’ payment schedule and ensure that customers adhere to credit limits
Build long-term relationships with clients and service recurring order needs
Provide all customer support required by the clients in your portfolio

Network Within the Industry and Identify New Clients

Build and grow relationships within the furniture manufacture industry
Use industry networks and other means to generate new leads on an on-going basis
Develop a strong understanding of competitors and competing products on the market

Present Products to Prospective Customers

Pursue leads, research prospects and make initial introductory calls
Make product presentations which show an in-depth understanding of our products and the client’s needs
Offer recommendations to your supervisor about creditworthiness of new customers
Close relationships and coordinate orders with our warehouse

Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications

A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
Extremely strong interpersonal skills and success developing productive professional relationships
A mature professional who can comfortably relate with business owners and senior purchasing managers
Strong analytical skills and attention to detail—ability to analyse customer statements and proactively identify and address issues with customer accounts
Proficient with Microsoft Word and Excel
Eager to join a quickly-growing organization and team

October 26, 2024
Work Life Cycle Officer

Job Purpose Statement

The Work-Life Cycle officer role is a customer-facing position located within the HR Services Hub and is responsible for overseeing the handling of all HR transactions into the HRIS system in a timely and accurate manner and acts as a steward of the existing data. This position partners closely with the all levels of the HR team, processing inbound inquiries and transaction requests in compliance with the company’s policies, procedures and applicable regulations. The HR transactions are related to the employee life cycle including (but not limited to) onboarding, job changes, promotions and offboarding. This role requires strong customer service skills, a comfort level with technology, basic problem-solving skills, general HR and business knowledge.

Key Accountabilities:

Verify and execute all assigned incoming confidential inquiries and requests from internal and external parties and ensuring all required information is accurate and complete for entry into HRIS system.
Process HR system transactions (i.e. new hires, terminations, position changes, non- employee entries, supervisor changes, etc.) and generate needed outputs e.g. standardized letters and templates.
Resolve confidential inquiries or transaction requests quickly and efficiently.
Maintain employee personnel files and documentation for the entire employee life-cycle data components.
Support the manager in providing documentation to support legal and audit requests, such as employee file records, hiring process information, system data, job or payment history, etc.
Perform other employee cycle-related duties as assigned

Knowledge, Qualifications and Experience

Bachelor’s degree in Business Administration, social sciences, Human Resources.
At least 1-2 years of generalist HR experience.
System experience with HRIS systems including data entry, extracting data and using MS Office Suite to prepare reports and summaries preferred.
Experience designing and developing custom reports using the HRIS.
Proven ability to synthesize information and translate complex information in an easy to understand, an effective format that is both fits for purpose and audience-appropriate.
Excellent communication skills, both oral and written, to communicate issues and resolutions and provide the appropriate level of support with the ability to communicate effectively.
Basic understanding of general business functions and the relationship of inquiries received and prevent errors/rework

Desired Behavioural Competencies

High level of energy, personal accountability and integrity.
Organized, multi-tasking, meeting strict deadlines, and must be able to work well under pressure using time management and prioritization skills.
Demonstrated ability to work effectively and professionally at all times.
High commitment to quality.
Highly detail-oriented; checks own work, verifies data before processing, keeps accurate records, organizes information effectively while maintaining a quick, efficient workflow

Interested candidates are requested to submit their applications by attaching their updated Curriculum Vitae.

October 26, 2024
Onboarding Associate

The Position

Lori is seeking a hands-on Onboarding Associate to join our Legal and Compliance team. You will be tasked with obtaining valid relevant documents from our clients and storing them in Lori’s databases. You will also be required to maintain regular professional contact with clients for purposes of updating company records.

Responsibilities

Scanning and uploading of clients’ documents to Lori’s E-Storage applications.
Maintenance of an accurate record of all clients documents and data on the Lori platform.
Regularly checking the completeness and validity of clients’ documents and liaising with them to get valid ones where need be
Advise prospective clients on the documentation to be shared when onboarding
Scrutiny of shared documents for veracity
Coordinating and processing licensing for partner clients with the relevant authorities
Ingestion of Clients’ records into Lori’ ERP and CRMs.
Updating documentation for clients in the respective CRMs & ERPs.
Taking the lead on communication with clients regarding documentation.
Reports tabulation and data analysis

Requirements

Degree/Diploma in Business Administration, Information Sciences or any other relevant field.
1-2 years of experience in a Data Entry and Data analysis Role
Knowledge in the usage of ERPs and CRMs.
Prior experience working in a start-up is preferred

The Lori team of ~200 employees is led by nerds obsessed with revolutionizing logistics in Africa

October 26, 2024
NOC Engineer Project Manager Maintenance Engineer Safety Officer

Responsibilities

Provide 24-hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance
Review and general clean-up of Ticket
Ensure timely resolution to trouble
Ensure timely follow up with customers via e-mails or phone calls.
Troubleshooting Network issues
Toll Fraud monitoring
Carrier route testing capturing and analyzing customer QoS and RFC events
Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to
Detect what repairs and maintenance is needed in the office, provide a report and follow up.

Qualifications

Bachelor’s Degree qualification or above majoring in Telecommunication / IT / Computer Science / Engineering / or other related technical discipline
1-2 years’ experience in Network Operations
Well conversant with Word, Microsoft Excel, Microsoft
Cisco certifications and VoIP fundamentals a plus
Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional
As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all
The NOC is a fast-paced environment, critical thinking is Ideas will be extrapolated from one situation to another.
Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all
Assigned duties should be performed in a timely and accurate
As this individual often represents the internal and external customers and colleagues – professionalism is a
Must handle responsibilities by multi-tasking, working independently and with minimal direction.
Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and IP/Packet Core Engineers.

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October 26, 2024
Access Student Support Associate

Job Summary
Access Student Support Associate is a vital asset in ensuring student wholistic success. An Access Student Support Associate’s main purpose will be contributing positively in enhancing student social and emotional wellbeing and the learning outcomes as well.
Qualifications

1-2 years work experience with direct student support in a school setting. For instance Tutoring students
1-2 years experience of leading an extracurricular, educational or social activity/project/program with a group of young people
Experience in working with low-income populations

Responsibilities
Student psycho-social support and training

Conduct check-in meetings with students to give and receive feedback on student progress and experience
Coordinate monthly/quarterly community events to build a sense of belonging
Hold office hours for students needing one-on-one guidance
Collaborate with relevant internal teams to design and implement supplementary workshops/programs designed to improve Access students’ outcomes within the program and in the job market.

Student tracking and monitoring

Track students’ academic progress and psycho-socio development throughout the program
Provide a frontline support service, in identifying and resolving student issues, and where specialist service interventions have been identified to ensure that the necessary referrals are made efficiently and professionally to the Access Counselor.
Create and implement an escalation protocol for red flags in students’ academic and psycho-social progress.
Create and monitor support plans for struggling students.

Administration

Manage student support budget
Ensure students have the necessary resources to support academic and psychosocial success
Your key deliverable/KPI will be 80-85% retention of students from the start of the program to graduation.

October 26, 2024
Protection Case Worker

Vacancy Announcement- Open to Kenyan Nationals Only

Job Title:        Protection Case Worker
Grade:             5
Reporting to: Protection Program Manager
Location:        Nairobi
Duration:        1 Year Contract with possibility of renewal subject to availability of funding and performance
Main Duties & Responsibilities

Promote and protect the rights of the most vulnerable refugees.
Promote and protect the rights of the most vulnerable refugees.
Assist in the development and implementation of the HIAS Kenya program strategy
Research, development of training curricula and conduct presentations on a need to basis in line with the program goals and objectives
Follow up on cases and provide refugees counseling and feedback on the status and processing of individual cases;
Assist in preparation of project related reports.
Assist in organization and facilitation of Community-Based activities including empowerment
Assist in protection mainstreaming by providing insight in protection interventions for the PSN (Persons with Specific Needs) population
Participation in co-ordination meetings
Facilitate establishment of community based protection mechanism and support for the vulnerable persons with specific needs
Ensure ongoing case management and documentation of protection violations
Follow up on cases and provide partners and refugees counseling and feedback on the status and processing of individual cases
Produce accurate, detailed and timely reports highlighting objectives, achievements and impact on project activities.
Ensure weekly, monthly and quarterly reports are analyzed, compiled and submitted to the Protection Program Manager for sharing.
Performing other duties as and when required

Required Qualifications

Bachelor’s degree in Social Work, Gender Studies, Community Development Studies and/or other related fields of study

Desirable Experiences

Minimum of 1-2 years’ previous job experience related to refugee protection.
Demonstrated experience working directly with refugees who are PSNs
MUST have a demonstrated understanding of key principles of community engagement
Good knowledge of human rights doctrine
Training and capacity building experience, particularly using participatory techniques for training related to refugee protection.

Required Skills and Competences

Proficiency in English and Swahili
Computer literacy is a must, with strong knowledge of Access, Excel and Word
Ability to work in a team, maintain confidentiality and respect for diversity, uphold integrity, respect and accountability
Self-starter with an ability to work with minimal supervision in a culturally diverse team
Excellent Analytical, Communication and Report writing skills
Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff, beneficiaries and other stakeholders
Ability to maintain one’s composure while under pressure

October 26, 2024
Business Analyst : Information Technology Software Test Analyst (Nrb) Java Developer

JOB PURPOSE STATEMENT
To implement product and process improvement initiatives within the bank for optimum value (efficiency and effectiveness), in line with the bank’s strategic objectives.

KEY RESPONSIBILITIES & PERCENTAGE (%) TIME SPENT

Business Analysis – Manage and execute the Business Analysis effort during the entire project lifecycle. This entails understanding the business needs and project objectives then defining Business requirement documents (BRDs) and Use Cases. (50%
Business Improvement Implementation – Participate in business process reviews and support continuous improvement of bank systems and processes across all channels to ensure that the bank has the appropriate platform and capabilities for delivery of strategy. (20%)
Quality Assurance and Testing – Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements. Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution. (20%)
Reporting – Ensure that process improvement initiatives and testing activities are being tracked and reported on a regular basis. (10%)

MAIN ACTIVITIES

Undertake process reviews and lead business process re-engineering initiatives.
Document business requirements and use cases.
Prepare Test Strategy documents and Test Sign-offs, while supporting the business in preparation of Test Cases aligned to the Business Requirements Document.
Working with the product and process owners, continuously evaluate the performance of the products and processes against set standards and make proposals for improvement.
Ensure standards are adhered to in the designing and implementation of processes and systems so as to reduce operational risk and customer complaints arising thereof.
Analyze system changes for consistency with business process performance objectives and operational risks and make proposals to the Unit head.

Competence Requirements

Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage stakeholders who impact performance.
Quality Orientation to effectively perform assigned activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
Good understanding of key Bank products to enable business process re-engineering
Knowledge of relevant banking policies, processes, procedures and guidelines to achieve required compliance standards or benchmarks.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
Speaks clearly, fluently and in a compelling manner to both individuals and groups.
Able to create rapport with others and develop effective communication and team spirit with colleagues.
Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.
Strong Planning and organizing skills to effectively organize and schedules events and activities and resources.
Sets up and monitors timescales and plans.

Qualification Requirements

University degree – Upper 2nd Class or 3.0 GPA.
A minimum of 1 -2 years working experience .
Project Management, Business Analysis and/or Process Improvement certification an advantage.
Proficiency in office automation, banking technologies and MS Projects.
Experience in Financial Services an added advantage.

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October 26, 2024
Assistant Catering Officer.Catering Catering Officer.Catering Outstation Manager.Catering Operations Manager.Digital Commerce & Customer Experience Manager Omni-Channel Experience.Digital Commerce & Customer Experience

Description
ROLE PURPOSE STATEMENT
Execute daily catering operations so as to ensure seamless product delivery and efficient management of catering processes in a timely manner.
KEY ACCOUNTABILITIES/RESPONSIBILITIES

Execute planned catering activities to ensure reliability of standards and schedules.
Report on catering meal uplift per flight and address any operational challenges.
Monitor and manage any disruptions in liaison with related stakeholders.
Carry out efficient and effective loading and offloading of inflight amenities to achieve targeted objectives.
Audit catering products from catering supplier and ensure KQ specifications are adhered to at all times.
Ensure waste management and over catering initiatives are in line with projected targets.
Verify loading of items from the caterer and spot check on meals.
Monitor and report on catering equipments return from out stations.
Ensure proper loading of reading materials, landing cards, visa forms, headsets, blankets and other amenities.
Monitor meal uplifts and communicate to out stations on return catering.
Ensure all SPMLs are loaded and handed over to Crew with appropriate paperwork on flights ex-NBO and back catered flights.
Meet arriving flights and solicit for feedback from crew in regard to the catering product.
Participate in all catering related meetings and ensure implementation of any recommendations.
Ordering of out station landing cards and preparation of in-flight documents for use on board.
Input meal data and do a daily reconciliation with NBO catering supplier.
Ensure closure on variances on a daily basis.

Qualifications

Certified in catering or related field
1-2 years’ relevant experience in catering
Computer proficiency
Organizational and analytical skills
Valid driving license with at least 2 years experience will be an added advantage.

Desired Competencies

Ability to work with minimum supervision
Unquestionable honesty, integrity and ethics
Accuracy and attention to detail
Results oriented
Strategic thinking and instant decision making
Good communication skill

Note: This is a 3 year renewable contract based on performance.

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October 26, 2024
Medical Sales Representative

Job Description

Industry: FMCG,
Gross Salary: 20k – 30k plus incentives,
Location: Nairobi,

Responsibilities

The representative will be involved in the sale of Surgical & Orthopedic items.
Ensure products are available in various Hospitals, Clinics & Pharmacies.
Taking orders and following up on payments.
Ensure your region is stocking the products.
Debt collection, invoicing, collecting cheques and cash.
Make and submit orders by referring to product literature and price list.
Gather current marketplace information on newly introduced products, delivery, schedules, pricing and merchandising techniques in order to monitor competition.
Contribute to team efforts in accomplishing organizational goals.
Coordinate with the supervisor and delivery team for products to be delivered in time.
Send daily, weekly reports to the supervisor.
Maintain professional relationships with every customer.
Attend sales meetings, take orders, test products and negotiate prices.
Must have to follow the company rules and also perform any other assigned tasks.
Must reach sale targets.

Qualifications

Diploma / Degree in any field.
1-2 years work experience in Pharmaceutical Sales & Surgical Sales.
Very aggressive and presentable.
Ethics & integrity.
Good communication skills.
Team player who takes initiatives.

October 26, 2024
Graphic Designer

We are looking for a creative, flexible, artists who know how to turn complicated technical ideas into impactful, engaging graphics. Someone who can design, format and layout reports and related materials (print and online) to enhance readability and draw the reader into the content. You will ensure a creative yet consistent look and feel that adheres to, and supports, our clients’ brand, visual identity, legal guidelines and messaging.

Ability to strategically interface and brainstorm with various project leads regarding the visual display of information is a MUST;
Ability to grasp the substance of business issues being communicated and then re-articulate visual options that enhance/clarify audience understanding is a MUST.
Ability to work with Illustrator, Photoshop, Indesign at an expert level is a MUST

October 26, 2024