Job Purpose/Mission
The Zonal Sales and Collection Officer will be responsible for recruitment, retention and training of agents and support the Zonal Sales and Collection Manager in sales and collection.
Responsibilities
Trainings of agents within the zones.
Conduct and support customer education clinics within the zone.
Develop individualized training plans for underperforming agents through trade accompaniment.
Develop new approaches and techniques for making improvements in training programs.
Measure the performance of trainees after the session.
Screen and recruit agents that have a commercial and Credit (collection) Personality.
Support the update of training materials.
Maintain and update records of training sessions.
Schedule training of new and old agents.
Stay updated with current market trends and the changing demands of the zone sales environment.
Support the zonal sales and collection manager in the management of the sales and collection agents, and area agent leads in the sales and collection activities to deliver targets.
Working with tight deadlines and providing valuable input on projects to enhance and customize training processes to exceed operational needs.
Diligently provide regular detailed status reports to your team while providing recommendations on corrective action if deliverables are in jeopardy.
Knowledge, skills & Experience:
At least 3 years working experience in a similar position within B2B, B2C with proven performance record.
Business Negotiation skills
Training and Development Skills
Customer Relationship Management Skills
Commercial Acumen
Knowledge of the Renewable Energy Industry is an added advantage
Qualifications:
A university Degree or it’s equivalent from a from a recognized institution.
Language(s):
English
Kiswahili
Technology:
Experience in technology required for the role
Apply via :
jobs.engie.com
