Job Responsibilities
After Sales Service Reception and Workshop management and coordination;
Technical supervision and technician development;
Define daily activity planning, supervise services completing and quality levels;
Workshop productivity and capacity follow-up and improvement;
Guarantee the quality of service provided and monitoring of improvement;
Develop Customer Relations Management Activities;
Define and implement 5’s activities;
Push spare part sales;
Warranty Control.
Qualifications
Degree in Mechatronics is highly preferred;
At least 5 years’ Experience in similar functions in a recognized workshop;
Technical Knowledge to ensure right levels of service quality and fix it right at first time;
Ability to be organized, proactive and resilient;
Ability to communicate, interpersonal relationship, team management and focus on general and specific objectives;
Love for teamwork and ability to adapt;
High organizational capacity and orientation for continuous improvement;
Proactive and strong orientation to reaching goals;
Ease of communication and interpersonal relationship, commitment and interaction with customers;
Responsible, resilient and dynamic; and
Knowledge of Office and Information Systems.
