Duties and Responsibilities
Bespoke Wellness Programs – Design, implement and evaluate wellness programs for all assigned clients as per the income-based activity log.
Health promotion: Organise and facilitate health awareness sessions based on scheme utilization and current medical trends.
Business Strategy: In-house wellness product innovation
Credit Control: Ensure timely wellness booking and maintenance of debtor’s levels in line with divisional limits.
Provider Management: Recruitment of providers into wellness panel, price negotiations and timely provider payment.
Monitoring and Evaluation-Wellness data analysis, reporting, impact assessment, ROI demonstration.
Key Wellness program management: Employee Assistance Program, Absence Leave Management, Occupational Health and Safety Management, Chronic Disease Management Program, Workplace Program, Minet Blooming Mums, Mind Your Health etc.
Wellness Communication- Compiling and sharing current and upcoming wellness trends/medical information to corporate clients e.g. newsletters, emails, flyers, and health nuggets.
Wellness Training: proactive participation in all wellness training, wellness champions training, peer counselling training, management sensitization.
Business Development: Pitching and scaling up of wellness initiatives as a channel to increase business revenues and retention.
Data Management: Designing questionnaires/ surveys, data collection and analysis of raw data from the drives, activities and compiling corporate reporting.
Support in business acquisition and renewal meetings.
Working with the digital team to support the online platforms for wellness initiatives.
Resolve customer complaints and concerns within an acceptable turnaround time of 24 hours
Key Result Areas:
Annual Wellness Implementation Plans.
Timely and accurate wellness reports.
Client Retention.
Customer Satisfaction.
Sundry Income.
Scheme Performance – cost control.
Knowledge And Skills Required
Medical/Clinical Knowledge.
Communication & Report writing skills.
Interpersonal and communication skills.
Analytical and negotiation skills.
Minimum of three (3) years of relevant work experience.
Academic And Professional Qualifications
The job holder must possess a diploma or bachelor’s degree in nursing, clinical medicine, nutrition, public health or the equivalent.
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Apply via :
hr.minet.co.ke
