About the role:
Reporting to the Repair Service Coordinator, the Warranty Services Assistant will support in the execution of warranty functions across different markets.
Duties and Responsibilities:
Inventory Control
Preparing forecast of spare parts needed
Requesting, counting, and ensuring proper storage of spare parts
Conducting weekly stock take and preparing a report.
Preparing the restock sheet and supervising the packing and dispatch of spare parts.
Updating Waybill details and following up with technicians on parts received.
Ensuring transfer orders are created and posted Creating Transfer Orders
Reconciliation
Conducting weekly stock reconciliation and preparing a monthly inventory report
Warranty Repairs
Overseeing repairs at Burn Factory and field service stations
Tracking and communicating abnormal failures
Ensuring the relevant templates are correctly updated across all markets.
Updating the daily repairs template and payment report
Collaborating with the CX agent (s) to ensure service orders are created and posted for all markets.
Following up on unreported repairs and correcting technician entries.
Service Station Supervision
Onboarding and initial training of service stations.
Conducting continuous training of service stations on products and processes
Ensuring Training manuals and documents are up-to date.
Equipping service stations with tools needed for repairs and keeping inventory of the same.
Updating the SS Complaints sheet and addressing service station related complaints.
Evaluating service station performance
Preparing Service Station repair invoices
Preparing Field reports
Ensuring Technicians follow the repair process and adhere to set standards.
Communicating challenges experienced by service station personnel.
Any other task assigned.
Skills and Experience:
Degree or Diploma in a relevant field.
At least 2 years of relevant work experience
Experience in Inventory control.
Demonstrated computer literacy with experience in MS Excel, PowerPoint, and Word.
Ability to communicate fluently (both verbal and written)
Self-driven and a team player
Strong analytical and problem-solving skills.
Attention to detail and excellent organizational skills.
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