You will be part of the Customer Service Team however you will get the chance to work with numerous stakeholders within the organization as well as multiple clients and carriers, ensuring that all import and returns traffic gets delivered on time in the most efficient and cost-effective way possible. We expect a high level of dedication to customer service team as this will form bulk of your work.
You will report to the Customer Care Center Team Lead.
You are responsible for:
Local transport coordination – Parts/PO/Cheques from site/FSE to warehouse/Philips.
Work closely with engineers to ensure adherence to physical part return process e.g. proper labelling, packaging etc.
Work closely with our courier service providers keeping track of ETD/Delivery times and follow up on POD
Responsible for activities associated with the transportation of products (mainly hospital equipment and spare parts)
Local transport arrangements/coordination for deliveries
Directing, optimizing and coordinating full order cycle for Commercial consumables at UPS
Adapt to existing as well as develop new filing systems (both hardcopy and digital) to ensure quick retrieval of documents and paperwork when requested
Keep track of Demo equipment movement
Monitor tools calibration dates
Perform other tasks as needed; will be required to engage in both administrative and clerical duties to support the Customer Service team in daily functions. E.g. filing job cards and delivery notes, facilitating radiation badges full cycle process with engineers etc.
Regular(Daily or as stipulated) follow up with Clearing Agents to ensure daily clearance update for products to all internal customers
Regular(as stipulated) parts, equipment and consumables clearance update to internal customers
Application of import permits and IDF
To succeed in this role, you should have the following skills and experience:
College / Bachelor / Master / Diploma,
Relevant professional experience at least 3 years or knowledge and skills,
Ability to work independently, including making decisions affecting company resources
Excellent problem-solving abilities along with oral and written communication skills,
Knowledge of medical products and ideally the Philips products
Very good understanding of processes and challenges in health care and supply chain day to day operations,
Excellent communication skills,
Very good negotiating skills,
Familiarity with modern warehousing practices and methods as well as solid experience in inventory management
Cross-departmental professional collaboration in a team (team player).
In return, we offer you the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.
