Our client in the hospitality industry is seeking to recruit a waiter. The key roles will be to provide efficient and courteous service to customers in the dining area, ensuring that all guests have a pleasant dining experience by adhering to restaurant standards, handling requests promptly, and maintaining a welcoming atmosphere.
Key Responsibilities:
Customer Service:
Greet guests warmly and assist them with seating.
Provide detailed information on menu items, take orders accurately, and ensure that any special requests are relayed to the kitchen team.
Deliver food and beverages in a timely and courteous manner.
Check with customers to ensure they are enjoying their meals and resolve any issues promptly.
Order Management:
Accurately enter orders into the restaurant’s system.
Collaborate with kitchen staff and other waiters to ensure smooth service.
Handle billing and payment processes efficiently.
Table Maintenance:
Prepare tables with appropriate place settings, linens, and utensils.
Clear and clean tables after meals, ensuring cleanliness and orderliness in the dining area.
Ensure tableware and serving equipment are properly cleaned and stored.
Food Safety and Hygiene:
Adhere to all food safety and hygiene guidelines as per organizational standards.
Ensure proper handling of food and beverages, including checking for food quality before serving.
Maintain personal hygiene and a clean work area at all times.
Team Collaboration:
Work closely with other waiters, chefs, and kitchen staff to ensure seamless service.
Assist in other areas of the restaurant as needed, including helping other waiters or taking on additional tasks during busy periods.
Problem Solving:
Handle customer complaints with professionalism and escalate issues to the manager when necessary.
Remain calm and courteous under pressure, ensuring a positive dining experience for all guests.
Sales & Upselling:
Recommend menu items and promote daily specials to guests.
Upsell beverages, desserts, or additional food items to enhance customer satisfaction and increase sales.
Event Assistance:
Assist in setting up and servicing for special events or functions.
Coordinate with the service team to ensure smooth operations during events.
Key Qualifications:
Education: High school diploma or equivalent; a certification in food and beverage service or hospitality management is an added advantage.
Experience: Proven experience as a waiter or in a similar role in a restaurant or hotel setting.
Skills:
Excellent communication and interpersonal skills.
Ability to work well under pressure in a fast-paced environment.
Strong attention to detail and ability to multitask.
Basic math skills for handling payments and orders.
Personal Attributes:
Friendly, approachable, and customer-focused.
Professional and well-groomed appearance.
Team player with a positive attitude and strong work ethic.
Flexible and willing to work varying shifts, including weekends and holidays.
Physical Requirements:
Ability to stand and walk for extended periods.
Ability to lift and carry trays of food and drinks.
Apply via :
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