Job Description
A 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.
Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Client Coverage
Personal and Private Banking
3-4 years
Experience in complaints management and application of complaints regulations. Experience in data analysis, problem identification and reporting. Experience in understanding the groups operations, understanding distribution channels, products, processes, and systems.
Additional Information
Behavioral Competencies:
Articulating Information
Developing Strategies
Directing People
Examining Information
Following Procedures
Interpreting Data
Technical Competencies:
Compliance
Project Management (Project Mgmt)
Remedial Action Development
Risk Acceptance
Risk Identification
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